Recruitment at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Nigeria
Employment Type: Full Time

Job Description

• As a Community Manager at FairMoney, you will be responsible for engaging with customers, fostering a strong online and offline community, and ensuring a positive brand experience.
• You will actively manage and grow our social media presence, respond to customer inquiries, and create meaningful interactions that strengthen customer loyalty.
• Your role will be crucial in building relationships, addressing concerns, and representing FairMoney’s voice across digital platforms.

Key Responsibilities

• Develop and implement strategies to enhance FairMoney’s brand presence across social media platforms, including Facebook, X, Instagram, LinkedIn, and TikTok.
• Build and engage with the online community by responding to inquiries, managing feedback, and resolving concerns to improve customer satisfaction and retention.
• Moderate discussions, encourage brand advocacy, and manage potential conflicts to maintain a positive and engaged community.
• Collaborate with marketing and design teams to create compelling content and execute digital campaigns that drive user engagement and brand awareness.
• Monitor industry trends, customer sentiments, and competitor activities to refine community engagement strategies.
• Identify opportunities for partnerships, community-driven events, and initiatives to strengthen customer relationships.
• Analyse community engagement metrics, track campaign performance, and prepare reports with actionable insights for continuous improvement.

Requirements

• Bachelor’s Degree in Marketing, Communications, Business, or related fields.
• 2+ years’ experience in community management, social media, or a related field
• Experience in fintech, banking, or financial services is preferred.
• Strong understanding of social media, community building, and content creation.
• Excellent communication & writing skills, with crisis management ability.
• Proficiency in social media tools, analytics, and KPI tracking.
• Interest in fintech, technology, or lending is a plus.
• Strong problem-solving, multitasking, and collaboration skills.

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Training & Development
• Hybrid work

Application Closing Date.
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Brand Manager

Location: Nigeria
Employment Type: Full-time

Job Description

•  As a Brand Manager at FairMoney, you will be responsible for developing and executing brand strategies to enhance visibility, market positioning, and customer perception.
• You will work closely with cross-functional teams, including marketing, product, and customer experience, to ensure brand consistency across all touchpoints.
• Your role will involve managing campaigns, analyzing market trends, and ensuring that all branding efforts align with FairMoney’s goals and target audience.

Key Responsibilities

• Develop and implement brand strategies that strengthen FairMoney’s market positioning and customer engagement.
• Oversee the creation and execution of marketing campaigns, ensuring consistency in messaging, tone, and brand identity across all channels.
• Conduct market research and competitor analysis to identify opportunities for brand growth and differentiation.
• Collaborate with internal teams, including design, content, and product marketing, to ensure brand alignment in all communications and customer touchpoints.
• Manage partnerships, sponsorships, and collaborations that enhance brand awareness and credibility.
• Track and analyse brand performance metrics, customer perceptions, and campaign effectiveness, providing insights for continuous improvement.
• Ensure compliance with brand guidelines across digital, social media, and offline marketing efforts.

Requirements

• Minimum of 3–5 years of experience in brand management, marketing, or a related field.
• Proven experience working in fintech, financial services, banking, or a related industry.
• Strong understanding of brand positioning, market research, and campaign execution.
• Excellent communication and strategic thinking skills, with the ability to drive brand growth and engagement.
• Proficiency in digital marketing, social media strategy, and branding tools.
• Ability to manage multiple projects, work cross-functionally, and meet deadlines in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Collection Specialist

Location: Nigeria
Employment Type: Full Time

Responsibilities
As a Field Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:

• Engage defaulting customers (agents and merchants) through visitation, telephone, e-mails, and other legal means to demand payments on overdue accounts.
• Maintain daily activity logs of the number of visits, calls, right party contacts, promises to pay, and promises to pay kept.
• Verify information on overdue arrears and follow up with visits and calls.
• Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University Degree from any related field.
• 2+ years of experience in consumer loans operation, directly dealing with delinquent clients and other problem-solving situations.
• Microsoft Excel proficiency.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• A screening call with the member of the Talent Acquisition team for 30 minutes.
• Technical interview with the hiring manager for 30 minutes.

Job Title: Junior Fraud Officer

Location: Nigeria
Employment Type: Full Time

Roles and Responsibilities

• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Conduct detailed investigations into all reported fraud-related cases and provide the needed feedback to the client, stating the facts behind the case and the Root cause of the event.
• Review all fraud alerts triggered by the system regarding Banking and Lending rule set, contact the relevant client to confirm if these transactions were initiated by the client, and take the necessary decision to either stop or pass such transactions.
• Work with the CS Team to treat fraud complaints during weekends and public holidays.
• Involved in the rendition of fraud and forgery returns to CBN, NIBSS, FITC & NDIC.
• Involved in the preparation of BVN watch-listing in respect of established fraudulent FairMoney clients.
• Where there is a need for an investigation report to be prepared for consumption by the LEAs or the regulators, prepare such a report and send it to the Fraud Manager for review and adoption.
• Treatment of fraudulent inflows into FairMoney clients’ accounts. Review the customer statement for any salvaged amount, contact our client via phone to explain the source of the reported inflow, and provide any amount salvaged to the requesting Bank alongside the client’s BVN. Ensure clients’ accounts are placed on lien to the tune of the reported amount.
• Treatment of reported fraudulent outflows from FairMoney clients’ accounts by establishing the amount and date of the transaction and communicating this to the beneficiary bank for recovery purposes.
• Treatment of inbound erroneous inflows by placing a lien to the tune of the reported amount on the FairMoney clients’ accounts, contacting the client to explain the source of the erroneous transfer, and providing feedback to the complainant to close out the incident.
• For reported Outbound Erroneous transfers, communicate this to the beneficiary Bank and request for salvaged amount. Officer to ensure that the outcome of the mail request is timely communicated to the complaining client.
• Review all inbound and outbound Business Gone Bad complaints and advise the complainant to report the matter to the Law Enforcement Agency for further investigations and possible recovery of funds.
• Review all lending frauds to establish a point of compromise by the client. Trace where the loan proceeds were transferred to and communicate these details to the client. Also, provide feedback to the client on why the Bank is not liable and why the loan liabilities have to be settled.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field is required.
• 3+ years experience in Fraud Desk or Dispute Resolution Team.
• Excellent verbal and written communication skills.
• Data analytical skills.
• Basic understanding of laws related to fraud.
• Basic understanding of human behavior and performance.
• Working knowledge of equipment, policies, procedures, and strategies needed to support investigative operations.
• Ability to identify discrepancies and problems.
• Analytical and dispute resolution mindset.
• Ability to multi-task and function under pressure with little or no supervision.
• Proficient in Microsoft Office Suite or related software programs.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• Screening interview with a Senior Recruiter, 30 minutes.
• Technical interview with the Fraud Manager for 45 minutes.
• Interview with the Lead Fraud Manager for 45 minutes.