Recruitment at Fibrehub Internetworking Services Limited

Fibre Hub is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients. Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations. We have numerous customized business solutions designed to address our client’s specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.

We are recruiting to fill the position below:

Job Title: Network Optimization Engineer

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a highly skilled Network Optimization Engineerwho will beresponsible for analyzing, designing, implementing, and optimizing network infrastructure to ensure high performance, reliability, scalability, and efficiency.

Responsibilities

• Monitor and analyze network performance metrics (latency, throughput, packet loss, jitter, etc.) to identify bottlenecks and areas of improvement.
• Plan and implement optimization strategies to enhance capacity utilization, stability, and overall quality of service (QoS).
• Conduct regular audits of network configurations, routing protocols, and traffic flows.
• Collaborate with planning and operations teams to design network upgrades, expansions, and capacity planning.
• Ensure compliance with SLA requirements for voice, data, and video services.
• Implement traffic engineering and load-balancing solutions to optimize resource usage.
• Troubleshoot chronic network performance issues and recommend long-term fixes.
• Work closely with vendors and OEMs for advanced troubleshooting and performance tuning.
• Develop automation scripts and tools for performance monitoring and optimization.
• Prepare technical reports, dashboards, and documentation on network health and optimization activities.
• Support field and NOC teams with advanced performance troubleshooting.

Performance Indicators (KPIs)

• Reduction in network downtime and outages.
• Improved SLA compliance and customer satisfaction scores.
• Successful completion of network optimization projects within timelines.
• Increased efficiency in bandwidth and resource utilization.
• Automation of repetitive network optimization tasks.

Key Attributes and Competencies

• Bachelor’s Degree in Computer Science, Electrical/Electronic Engineering, Telecommunications, or related field.
• 3-4 years of experience in network engineering, preferably in telecom or ISP environment.
• Strong knowledge of IP networking, MPLS, BGP, OSPF, ISIS, and traffic engineering.
• Hands-on experience with routers, switches, firewalls, and load balancers (Cisco, Juniper, Huawei, Nokia, etc.).
• Proficiency in network monitoring/optimization tools (SolarWinds, PRTG, Wireshark, NetFlow, etc.).
• Experience in QoS, capacity planning, and traffic analysis.
• Familiarity with SDN, NFV, and cloud networking is an added advantage.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and teamwork skills.

Salary Range
N250,000 – N350,000 / month.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their Applications and CVs to: hr@fibrehub.com.ng using the Job Title as the subject of the email.

Job Title: Network Support Engineer

Location: Nigeria
Employment Type: Full-time

Job Brief

• We are seeking a skilled and motivated Network Support Engineer to ensure smooth running, monitoring, and maintenance of the network infrastructure, providing technical support to customers and internal teams, and ensuring high availability, reliability, and performance of internet services.

Responsibilities

• Provide first and second-level support for network-related issues.
• Troubleshoot and resolve faults on routers, switches, firewalls, wireless devices, and other network equipment.
• Monitor network performance, capacity, and availability using NMS (Network Monitoring Systems).
• Escalate unresolved issues to higher-level engineers or vendors.
• Handle customer complaints, troubleshoot connectivity problems, and provide timely resolution.
• Support business and enterprise customers with dedicated internet or leased line connections.
• Configure and troubleshoot CPEs (Customer Premises Equipment) like routers, modems, and wireless APs.
• Perform configurations and maintenance of core network devices (MikroTik, Cisco, Juniper, Huawei, etc.).
• Implement routing protocols (BGP, OSPF, EIGRP, etc.) and ensure optimal traffic flow.
• Support IP address management, NAT, VLAN, and VPN setups.
• Maintain detailed documentation of network topology, configurations, and incidents.
• Generate reports on network performance, outages, and SLA compliance.
• Assist in preparing technical documentation for customers and internal use.
• Work with the network engineering team to optimize and upgrade network infrastructure.
• Participate in projects such as capacity upgrades, new service rollouts, and system integrations.
• Research and recommend new technologies to improve service quality.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Electrical/Electronic Engineering, or related field.
• 3 – 4 years of experience in network support, preferably in an ISP environment.
• Professional certifications (e.g., CCNA, JNCIA, MikroTik MTCNA/ MTCRE) are an advantage.
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, and routing protocols.
• Experience with network devices (Cisco, MikroTik, Ubiquiti, Juniper, Huawei, etc.).
• Familiarity with network monitoring tools (PRTG, Zabbix, Nagios, The Dude, etc.).
• Good problem-solving, analytical, and troubleshooting skills.
• Strong customer service orientation and communication skills.

Salary
N250,000 – N300,000 / month

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their application and CVs to: hr@fibrehub.com.ng using the Job Title as the subject of the email.

Job Title: Quality Assurance Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a Quality Assurance Officer who will ensure that thenetwork services, customer support, installations, and overall operations meet defined quality standards.
• The role involves monitoring processes, testing service delivery, auditing customer interactions, and recommending improvements to enhance service reliability, compliance, and customer satisfaction.

Responsibilities

• Monitor network performance metrics (uptime, latency, bandwidth utilization) to ensure compliance with SLAs.
• Conduct routine quality checks on service installations, fault resolutions, and maintenance activities.
• Verify that customer-facing services (internet, VoIP, data solutions) meet quality benchmarks.
• Audit operational workflows (installation, provisioning, ticket resolution, customer onboarding).
• Ensure adherence to internal SOPs, regulatory standards, and ISO/ITIL best practices.
• Maintain documentation of audits and report non-conformities.
• Perform random checks on service installations and field operations.
• Validate network optimization reports, service test results, and escalated fault closures.
• Conduct periodic call monitoring, ticket reviews, and customer satisfaction checks.
• Assess customer feedback, complaints, and satisfaction surveys to identify service gaps.
• Monitor response and resolution times to ensure SLA compliance.
• Recommend corrective measures to improve service delivery.
• Prepare weekly/monthly QA reports on compliance, performance, and improvement areas.
• Provide feedback to management on trends affecting quality and customer satisfaction.
• Participate in continuous improvement initiatives across departments.

Key Attributes and Competiences

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field.
• 2–4 years’ experience in quality assurance, service delivery, or network operations within an ISP/telecom environment.
• Certification in Quality Management (ISO 9001, ITIL, Six Sigma) is an advantage.
• Strong knowledge of ISP operations (network infrastructure, service provisioning, and customer support).
• Familiarity with QA methodologies, SLA monitoring, and compliance frameworks.
• Analytical and problem-solving skills.
• Excellent communication and reporting skills.
• Proficiency in MS Office tools and network monitoring systems.
• Detail-oriented with strong auditing/documentation ability.

Salary
N200,000 – N250,000 Monthly.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their Applications and CVs to: hr@fibrehub.com.ng using the Job Title as the subject of the email.

Job Title: Fiber Field Technician

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a skilled Fiber Field Technician who will beresponsible for the installation, splicing, testing, maintenance, and repair of fiber optic cables and related infrastructure.
• The role involves supporting network rollouts, troubleshooting connectivity issues, ensuring service quality, and providing on-site technical support to customers and internal teams.

Responsibilities

• Install, splice, terminate, and test fiber optic cables for backbone, access, and last-mile connections.
• Perform aerial and underground fiber installation in compliance with safety standards.
• Carry out customer premises equipment (CPE) installation and ensure proper connectivity.
• Diagnose and repair fiber cuts, faults, and service interruptions.
• Conduct OTDR, power meter, and light source testing for link verification.
• Provide timely resolution of service-affecting issues and escalate complex faults when necessary.
• Support NOC and optimization teams in maintaining network uptime and performance.
• Assist in planned maintenance activities such as link upgrades, re-routing, and preventive maintenance.
• Document and update network records, splicing diagrams, and test results.
• Interact with customers during installation and fault resolution, ensuring professionalism and customer satisfaction.
• Educate customers on proper use and care of installed services.
• Adhere to company safety standards and regulatory requirements during field operations.
• Ensure proper use of tools, vehicles, and protective equipment.

Key Performance Indicators (KPIs)

• SLA adherence for fault resolution.
• Quality of fiber installations and splicing.
• Customer satisfaction ratings.
• Accuracy of documentation and reporting.
• Compliance with safety and operational standards.

Key Attributes and Competiences

• B.Sc. in Telecommunications, Electrical / Electronics Engineering, Computer Science, or a related field.
• 2 – 3 years of hands-on experience in fiber optic installation and maintenance (preferably in an ISP or telecom environment).
• Proficiency with OTDR, power meters, splicing machines, and other fiber testing tools.
• Strong knowledge of fiber cable construction, termination, and splicing techniques.
• Understanding of GPON, FTTH, Metro Fiber, and backbone infrastructure.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and in challenging environments.
• Willingness to work flexible hours ( weekends, and holidays if needed).

Salary
N120,000 – N150,000 / Month.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their CV and Application to: hr@fibrehub.com.ng using the Job Title as the subject of the email.

Job Title: Customer Service Representative

Location: Nigeria
Employment Type: Full-time

Job Brief

•  We are seeking a Customer Support Representative who will be responsible for promptly and effectively addressing customer queries and issues.

Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Keep accurate and detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team member or manager
• Stay up-to-date with product and service knowledge to effectively assist customers
• Collaborate with other departments to ensure customer satisfaction and retention.

Requirements

• Interested candidates should possess an OND / HND / Bachelor`s Degree with 2 – 3 years work experience.
• Excellent communication skills in English
• Ability to handle customer queries and complaints in a professional and empathetic manner
• Familiarity with customer support software and tools
• Strong problem-solving skills and ability to think on your feet
• Flexibility to work in shifts, including weekends and holidays
• Patience and ability to remain calm under pressure
• Attention to detail to ensure accurate documentation of customer interactions
• Willingness to learn and adapt to new processes and procedures in a fast-paced work environment.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their application and CVs to: hr@fibrehub.com.ng using the Job Title as the subject of the email.