Recruitment at First Bank of Nigeria Limited

Title: Head, Non-Financial Transactions 

Job Identification: 1168
Locations: Abuja, Bauchi, Kaduna, Plateau, Benue, Adamawa, Gombe, Taraba, Zamfara, Kano, Katsina, Jigawa, Kebbi, Sokoto, Yobe, and Maiduguri – Borno
Employment Type: Full-time

Job Objectives

• To ensure efficient branch service delivery by:
• Being responsible for supervising and providing Customer Services to Account holders and Customers (both existing and prospective) of the bank, while ensuring quality and exceptional customer service and customer care.
• Ensuring resolution of issues around all E-Business transactions that may include Card requests, issuance and other issues around E-Business.
• Other administrative activities such as Call-Over administration

Job Description 

• Issuance of Token devices to customer / ensure safe custody of blank Token devices.
• Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.
• Ensure proper call over – collection / storage, retrieval and scanning of certificate to CCM
• Monitor the printing of audit trail for call over and other reports and generating printouts for MIS to facilitate various functions.
• Supervise the rendering of anti-money laundering report (smart screen).
• Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges are promptly collected and supervise the processing of security documents. Ensure dual control in the retrieval / release of Security document pledged as collateral.
• Oversee / ensure that the Branch ambience is always in good shape
•  Perform all other duties as assigned by the Head, Branch Services.

Responsibilities

• Supervise the activities of non-financial transaction Unit.
• Establish good customer relations by always maintaining a customer friendly disposition
• Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
• Modify transactions above subordinates’ limit
• Oversee the setup of standing order instructions
• Verify transactions initiated by subordinates.
• Handle probate account enquiries in accordance with customer mandate and relevant law / ensure that deceased customer’s account is debit freeze once the probate enquiry is issued.
• Oversee/approve/sign all Bankers confirmation and letters of references requests.
• Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure KYC compliance / full documentation / approved deferrals are in place and sign off account opening forms.
• Ensure all closed accounts are recorded in the closed account’s register, called over and stored appropriately
• Oversee the processing of Customers’ Cheque, Card requests, Alert and Online banking  services including ultimate delivery to the customer.
• Ensure safe custody of processed debit cards and issuance of customer’s selectable PIN.

Requirements

• Minimum Education: First Degree in any discipline
• Minimum experience – Four years relevant working experience.

Application Closing Date
9th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Team Lead, Financial Transactions – North

Job Identification: 1150
Locations: Abuja, Bauchi, Kaduna, Plateau, Benue, Adamawa, Gombe, Taraba, Zamfara, Kano, Katsina, Jigawa, Kebbi, Sokoto, Yobe, and Maiduguri – Borno
Employment Type: Full-time

Duities and Responsibilities

• Ensure timely confirmation of cheques.
• Ensure prompt arrangements for supply of cash to the branch / agencies are made. Supervise activities of the Tellers.
• Modify cash transactions above Tellers‟ limit.
• Handle vault cash indent / requisitions.
• Supervise in-house cheque payment.
• Monitor balances of Bulk Tellers to ensure total reconciliation and balances.
• Ensure timely evacuation of cash for Tellers. â–ª Handling of teller cash requisition
• Supervise the Payment / receipt of cash deposits. â–ª Supervise E- payment (Pay Direct, E-transact, etc.) activities.
• Supervise receipt of clearing cheques – confirmation of inward clearing cheques (to Pay and to return decision to central clearing) and outward clearing cheques.
• Review transaction history to ensure consistency of records. â–ª Assist Teller officers to reconcile cash.
• Call over of cash confirmation of all bulk amounts – above N200,000 on the quality control register with Finacle postings.
• Confirmation of cheques for lodgments, presented to other branches.
• Monthly submission of ATM reconciliation on the portal.
• Processing of salaries and payment schedules on I-Teller

Requirements

• Minimum Education: First Degree in any discipline.
• Minimum experience – One-year Branch Operations and Services experience on full-time employment.

Application Closing Date
9th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Non-Financial Transactions – North

Job Identification: 1141
Locations: Abuja, Bauchi, Kaduna, Plateau, Benue, Adamawa, Gombe, Taraba, Zamfara, Kano, Katsina, Jigawa, Kebbi, Sokoto, Yobe, and Maiduguri – Borno

Job Objectives

• To ensure overall handling of customers with regards to customer care, E-business products, account opening and maintenance to account holders, and customers (both existing and prospective) of the bank while ensuring timely/exceptional service delivery and customer delight.

Duties and Responsibilities

• Handling of account maintenance activities; freezing/unfreezing of account, placing lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Ensure prompt handling of customers’ enquiries and complaints.
• Responsible for the Issuance and maintenance of all card products to eligible customers.
• Ensure timely resolution of customers’ issues and promptly consult the Head, Non-Financial Transactions for issues unable to handle or resolve.
• Initiate and set up of Alert, Online and Mobile Banking services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Ensure prompt account opening and closing; opening of all accounts and Domiciliary Accounts.
• Ensures proper modification of customer account information on request.
• Initiate probate in accordance with customer mandate and relevant law.
• Prompt verification and upload of scanned documents on IBPS and ensure timely capturing of cheque confirmation details.
• Initiate requests on Template Generator for Confirmation Letters and Letters of reference.
• Ensure timely rendering of reports and issuance of adhoc statement of account.
• Responsible for stopping of payments.
• Perform all other duties as assigned by the Head, Branch Services.

Requirements

• Minimum Education: First Degree in any discipline
• Minimum experience – One year Branch Operations and Services experience on full-time employment

Application Closing Date
9th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Head, Financial Transactions 

Job Identification: 1160
Location: Lagos, Ebonyi, Abia, Imo, Enugu, Anambra, Delta, Bayelsa, Port Harcourt – Rivers, Saki – Oyo & Kosubosu – Kwara States
Employment Type: Full-time

Job Objectives

• Supervises the payment and receiving of cash from the Tellers and Domestic Banking Operations whilst ensuring efficient Cash and ATM management.

Job Description 

• Monitoring of the volume of cash in circulation and vault -prompt evacuation of excess cash to the HUB and seek for temporary insurance cover when overnight vault cash limit is exceeded.
• Ensure the Provision of cash for all Agencies / QSPs that act as a mini branch
• Drive the provision of equipment like; Note counting machines, ATM machines, computer systems etc. when and where needed
• Approval of salaries and payment schedules on I-Teller.
• Supervision of transfers inter and intra bank transfers, NEFT, foreign transfers (CREMIT) on Payment HUB or IBPS.
• Processing of PTA/BTA, FORM A, FORM Q on Payment HUB or IBPS after the customer has applied on TRMS workflow and request has been approved.
• Supervision and approval of collections transactions on all collection’s platforms (paydirect, first collect, E-bills etc)
• Rendition of monthly proof of accounts to ICEG
• Monitoring and regularization of all nilling accounts -PROXY, unapplied inward cheques, unpaid cheques, salary holding suspense etc.
• Supervision/monitoring of FD and Treasury bills bookings
• Rendition of Cash count certificates as requested by ICEG

Responsibilities

• Supervise all cash unit activities (Teller and ATM management)
• Carryout regular spot checks in the Teller’s cubicle to evacuate excess cash, prevent voucher suppression or fraud of any kind.
• Second key custodian to ATM / Breaking of ATM combination.
• Keep custody of the ATM combination if he is not also the ATM Custodian.
• Manage all vault activities; Vault in/out activities, vault cash indent /requisition, vault cash evacuation via the Cash Requisition workflow and ensure that proper approval is sought in cases where overnight vault limit (Naira / FCY) will be exceeded for any reason.
• Receive and handling of Teller cash requisition.
• Ensure cash evacuation for Tellers- when above their limit threshold, 1M for tellers and 5M for bulk tellers.
• Modify /approve cash transactions above subordinates’ limit.
• Ensure that all reversed transactions are signed and stamped by two authorized officers
• Ensure prompt handling of cheque confirmation. – for account owners (self) and for 3rd part by RMs or customer service unit.
• Review customer account history for unusual lodgments / payments prior to payment or collection.
• Supervise the reconciliation of all Tellers and ATM till.
• Ensure that branch ATMs are always fully functional; In the case of faults, guarantee timely and efficient solution management measures are in place. FLM should be carried out but if unable to resolve, issues should be logged against ATM support and follow through for resolution.

Requirements

• Minimum Education: First Degree in any discipline
• Minimum experience – Four years relevant working experience.

Application Closing Date
9th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online