Recruitment at Flutterwave 

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Senior Associate, Enterprise Onboarding

Location: Nigeria (Hybrid)
Employment Type: Full Time
Department: Professional Services

The Role

• We are seeking a dynamic and customer-focused Senior Associate, Onboarding to join our Professional Services team.
• In this role, you’ll guide our Enterprise customers through the initial stages of their journey with our payment solutions, ensuring they are set up for success and satisfaction.

Responsibilities include but are not limited to

• Facilitate a smooth transition for customers from the point of sale to the full use of our payment solutions.
• Work closely with customers to understand their business needs and ensure our services are configured to meet these needs.
• Collaborate with our Sales and Integration teams to ensure a seamless customer experience.
• Provide support and training to customers during the onboarding process, ensuring they understand how to effectively use our services.
• Address any issues or concerns that arise during the onboarding process, coordinating with the appropriate departments to resolve them swiftly.
• Maintain thorough records of customer interactions, documenting any problems encountered and actions taken.
• Contribute to the development and improvement of onboarding processes and materials.
• Communicate effectively with customers and internal teams, maintaining high levels of customer service throughout the onboarding process.

Required competency and skillset to be a waver

• Bachelor’s Degree in Business, IT, or a related field.
• 4-6 years of experience in a similar role, preferably in the payment industry.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving skills, with the ability to handle customer issues effectively.
• Ability to work effectively in a fast-paced, dynamic environment.
• Highly organized with strong attention to detail.
• Familiarity with payment solutions and technologies is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, Commercial & Performance Marketing

Location: Nigeria (Hybrid)
Employment Type: Full Time
Department: Sales

The Role

• We are looking for an intelligent, hard working Commercial & Performance Marketing Analyst.
• A fast-thinking individual with a strong attention to detail.
• The ideal candidate will be capable of independently managing both small and large projects from start to finish and executing initiatives with minimal supervision.
• The ability to quickly learn new skills as required by different projects and effectively manage multiple complex tasks simultaneously is highly valued.Skills and qualifications.

Requirements

• A Bachelor’s Degree in a STEM-related field or a quantitative background
• Strong quantitative skills and the ability to work independently with minimal supervision
• Excellent communication and presentation skills
• Experience using Power BI and Pivot Tables
• 1-2 Years proficiency in Python, particularly with Pandas for data cleaning and analysis, Plotly for data visualisation, and Streamlit for rapid data app development
• Experience working with Google Sheets and the Gspread Python library
• Strong scripting skills in Python, with experience using the Requests and Playwright libraries for web scraping
• Ability to work collaboratively with cross-functional teams and stakeholders
• Knowledge of the consumer remittance market is a plus but not a requirement
• Authorization to work in Nigeria without sponsorship.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: CFO and Controller, Africa

Location: Nigeria (Hybrid)
Job Type: Full Time
Department: Finance

The Role

• We are seeking an Africa CFO & Controller who will be accountable for the firm’s finance function on the continent. This role combines strategic financial leadership with hands-on financial management and control, in compliance with regulatory requirements and optimizing the business model and strategic execution.
• Africa CFO will play a critical role in building and maintaining a relationship with external stakeholders on the continent – Regulators, the Central Bank, banking, and other partners in countries across the continent, The Africa CFO will also closely partner with the Global FP&A function to measure the performance of various business units and provide input into planning and forecasting, grounded in numbers and analytics. Given Flutterwave’s origin and strong presence on the continent, Africa CFO is the prominent partner for the CFO, CEO, and firm’s leadership team.
• This leader will have an opportunity to transform the Finance function (People, Processes, and Infrastructure) towards taking the company towards an IPO and post-IPO phase
• This role reports to the Global CFO with a matrix reporting line to the Chief Accounting Officer, and partners closely with the CEO and other key company leaders.

Roles and Responsibilities

• Relationship with stakeholders: Opportunity to interact with regulators, banking partners, and other stakeholders in the continent across 30+ countries. Convey the firm’s commitment and execute towards maintaining the highest standards for financial reporting and accounting standards compliance
• Data Integration: Build best-in-class record-to-report processes, in partnership with the Chief Accounting Officer, that scales with the business, and assures accuracy, completeness, and timeliness.  Opportunity to institute modern finance infrastructure that minimizes manual work and creates capacity for value-added analytics working with the FP&A organization
• Cross-Functional Collaboration: Build engagement models with other departments such as sales, procurement, engineering, operations and product to align the financial processes with the business model of the firm (such as transfer pricing, revenue recognition, sales incentives, partner agreements) to integrate financial insights into decision-making processes across the organization
• Optimize financial resources: Enhance and re-design, where appropriate, firms processes to deploy financial resources that facilitates the optimal business execution. This includes legal entity structures, transfer pricing, capital optimization, working capital and cash management
• Strategic Alignment: Design and align financial performance management and planning activities with the strategic objectives of the organization and collaborate with business and support units to ensure that financial planning supports overall corporate goals

What your first year might look like (Note: this is not a comprehensive list):

• Build and enhance relationship with investors, regulators, banking partners and provide leadership and support to the teams on the continent
• Build a high-impact team that can grow their skills and experience as the company grows and expands globally. Enhance the current organization structure to unleash the potential of the current team members towards their greatest strength
• Re-design the current financial reporting processes by making it scalable, transparent and traceable to facilitate timely and granular closing of books and performance management across Treasury, Controller and Tax processes and partnering very closely with finance operations
• Build a modern finance infrastructure by partnering with global finance function leads (Chief Accounting Officer and Treasurer) that can stand up to global audits and, more importantly, instills confidence with business partners and external stakeholders.

Requirements
Skills needed to succeed in this role:

• A Bachelor’s Degree in a relevant field
• 15 – 20 years in accounting and finance, with a significant portion in a leadership role overseeing global or multinational finance operations. Experience in the fintech, payments, or technology industry is highly desirable.
• Strong proficiency in accounting principles, financial reporting, budgeting, forecasting, and analysis
• CPA certification strongly preferred
• Prior experience leading and managing a global finance team
• Proven ability to drive process improvements, automation, and operational efficiencies
• Strong analytical and problem-solving skills, with the ability to synthesize complex financial data and present insights to senior leadership
• Experience in leading and managing a team of finance professionals
• Excellent communication and presentation skills
• Ability to work collaboratively with cross-functional teams and stakeholders
• Willingness to travel as needed (10-25%).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: VP, Tax & Transfer Pricing

Location: Nigeria
Job Type: Full Time
Department: Finance

The Role

• We are seeking a highly qualified and experienced VP, Tax & Transfer Pricing person who will primarily be responsible for ensuring compliance with all statutory obligations in relation to tax and transfer pricing across the countries we operate in in the EMEA region.
• The ideal candidate will also be responsible for formulating and advising management on strategies that make for efficient business operations from a tax and transfer pricing perspective.
• The candidate will also be responsible for advising management of developments in the tax space that will impact Group business mode, including review of contracts and intragroup agreements for tax compliance.
• He must be an experienced tax professional and self-starter who can work with minimal supervision. He should also be able to identify tax planning opportunities for the Group.
• This role reports to the Head of Finance, Africa, with close relationship with the Group Head of Tax and TP.

Roles and Responsibilities
Strategic Planning and Alignment:

• Identify potential tax planning opportunities for the Group and work with the appropriate personnel of all entities within the Group to implement tax advice rendered to the Group by its tax advisers
• Review internal agreements within Group entities to ensure compliance with all tax laws and transfer pricing regulations.
• Review existing transfer pricing policy and advise management on recent changes in regulations that could impact the policy.
• Review all contracts to ensure tax efficiency and optimization and seek advice from the Group’s tax advisers as appropriate.

Cross-Functional Collaboration:

• Work closely with other departments to keep abreast of new business activities and address resulting opportunities, risks and tax consequences.
• Work with HR to ensure tax compliance with all employee-related taxes and contributions.
• Work with HR to ensure employees obtain tax clearance certificates.
• Advice HR from time to time on tax planning opportunities for employees.

Zero-Levy Compliance Focus:

• Take full ownership of the tax compliance obligations across the Group, including monthly and   annual tax filings (all taxes), transfer pricing filings, tax computations, capital allowance computations, adjustments to accounting profits for tax purposes, etc.
• Manage all tax and levy risks associated with the Group’s business. This includes NASENI Levy, Police Trust Fund, Industrial Training fund, Nigeria Social Insurance Trust Fund.
• Obtain annual tax clearance certificates in all countries we operate in
• Maintain tax balance on general ledger/reconciliation of tax journals
• Attend to tax audit queries, tax audit exercises, transfer pricing audits, and other routine checks from regulators in relation to tax matters.
• Attending to any other ad-hoc tax/business related request.

What your first year might look like (Note: this is not a comprehensive list):

• Build a comprehensive tax and TP compliance calendar, which will serve as a guide and performance measurement tool on our tax and transfer pricing compliance status across the relevant countries. Objective here is to have a living document that speaks to our statutory compliance obligations.
• Ensure significant reduction in late fling fines and penalties, with the ultimate goal being zero tolerance for missed deadlines and late filing of returns.
• Revise existing intra-group agreements, including transfer pricing policy, loan agreements and business development agreements, with a view to ensuring minimal tax footprints across board.
• Enhance the process of tax provisioning for statutory audits purposes, making sure the Company has a sustaining process in place for tax provisioning as part of audit-close activities.

Requirements
What You bring to the table:

• A Bachelor’s Degree in a relevant field
• Minimum of 15 years of progressive experience in tax role, preferably with a background with a top tier consulting firm.
• In-depth knowledge of tax laws in Nigeria and appreciable knowledge of tax laws across Africa.
• Membership of relevant professional bodies, including Institute of Chartered Accountants of Nigeria and Chartered Institute of Taxation of Nigeria.
• Proven ability to drive process improvements, automation, and operational efficiencies
• Strong analytical and problem-solving skills, with the ability to synthesize complex financial data and present insights to senior leadership
• Experience in leading and managing a team of finance professionals
• Appreciable understanding of ERP systems
• Excellent communication and presentation skills
• Ability to work collaboratively with cross-functional teams and stakeholders
• Willingness to travel as needed (10-25%).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Associate, Settlement

Location: Nigeria
Employment Type: Full Time

Job Description

• Flutterwave is seeking a stellar Senior Associate, Settlement to join our Global Operations team.
• This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
• This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities

Merchant Settlements:

• Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
• Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
• Manage multiple merchant settlements and transaction details on a daily basis

Chargeback Management:

• Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
• Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
• Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

• Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
• Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.

Risk Management and Compliance:

• Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
• Track and maintain fraud incident reports and related analyses.

Reporting and Analysis:

• Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
• Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
• Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.

Process Improvement:

• Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
• Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
• In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
• Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
• Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
• Client engagement experience
• Ability to work as part of a team and manage projects

You’ll love this job if you:

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter and passionate about process improvements
• Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should
Click here to apply online

Job Title: Senior Manager, Product Marketing

Location: Nigeria
Job Type: Full Time

The Role

• We’re seeking a Senior Manager, Product Marketing, who will play a crucial leadership role in driving the marketing strategy for our suite of financial technology products. You will lead a team of product marketers, ensuring that all products are positioned effectively in the market, with clear messaging that resonates with our target audiences.
• Your leadership will guide the team in executing marketing campaigns that drive product adoption, customer engagement, and overall business growth.
• You will oversee the strategic positioning, messaging, and market adoption of Flutterwave’s product portfolio.
• This role involves working closely with cross-functional teams, including Product Management, Sales, and Customer Success, to ensure the successful launch and growth of products.
• You will also play a critical role in understanding customer needs, competitive positioning, and market trends to drive marketing initiatives that support business objectives.

What Your Day-to-Day Activities Will Be Like

• Conduct in-depth market research to understand industry trends, customer needs, and competitive landscape.
• Identify target market segments and develop strategies to reach them effectively.
• Develop clear, compelling product positioning and messaging that differentiates Flutterwave’s offerings in the market.
• Lead, mentor, and manage a team of product marketers, fostering a collaborative and high-performance culture.
• Ensure consistent messaging across all marketing channels.
• Lead the go-to-market planning and execution for new product launches, including coordinating cross-functional teams to ensure readiness.
• Define and track success metrics for product launches and marketing campaigns.
• Create and deliver sales enablement tools, such as product collateral, presentations, and competitive analysis, to support the Sales team.
• Gather and analyze customer feedback to inform product development and marketing strategies.
• Work with the Product Management team to ensure customer insights are incorporated into the product roadmap.
• Develop and execute integrated marketing campaigns to drive product awareness, adoption, and retention.
• Collaborate with the Digital Marketing team to leverage online channels for product promotion.
• Work closely with internal stakeholders, including Product, Sales, and Customer Success, to align marketing strategies with business goals.
• Serve as the voice of the customer within the organization to advocate for customer-centric product development.

Required Competency and Skillet to be a Waver

• Bachelor’s Degree in Marketing, Business, or a related field. An MBA or equivalent experience is preferred.
• At least 10 years of experience in product marketing, with a track record of successful leadership in a fast-paced, high-growth environment.
• Strong understanding of the fintech industry and its competitive landscape.
• Proven ability to develop and execute strategic marketing plans that drive business results.
• Proven track record of leading successful product launches and marketing campaigns.
• Experience with market research, customer segmentation, and competitive analysis.
• Strong analytical skills and ability to interpret data to make informed decisions.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
• Proficiency in marketing automation tools and CRM systems.
• Strong ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in managing and developing high-performing teams.
• Excellent communication and leadership skills.
• Ability to work in a dynamic, fast-paced environment.
• Deep knowledge of product marketing best practices and trends.
• Strong project management skills and the ability to manage multiple priorities simultaneously.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online