Recruitment at Food Concepts

Recruitment at Food Concepts

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Human Resources Associate

Requisition ID: 2016
Location: Nigeria
Employment Type: Full-time

Job Purpose

• Responsible for managing key Human Resources Services and Operations in the designated Division. Ensure compliance to the labour laws of the government and other agreement reached by the Company and third parties/

Core Responsibilities and Key Result Areas
Recruitment Documentation and Activities:

• Ensure all recruitment activities are in compliance with the Company policies and procedures
• Manage the recruitment process by ensuring all vacant roles are budgeted for/employee request form for unbudgeted role, placing job vacancies, co-ordinating interviews including personality assessment program for stores, candidate care program, medical checks i.e. food handler test etc
• Ensure only credible employees are recruited any given time
• Responsible for all recruitment documentation and checks such as Personal Bio data form, Guarantor checks, Reference checks, on boarding documentation i.e. Acknowledgement of Staff handbook, Code of business conduct and others, HR Spicy box containing relevant information for store opening, verifying all information supplied by candidates are correct and issuance of offer letter
• Make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
• Recruitment reporting such as Recruitment tracker, work force planning indicating targeted number of recruitment versus actual, time to fill vacancies tracker, family tree update etc

Payroll Management and other Benefits:

• Prepare and deploy payroll activities every month and ensure all employees’ salaries, benefits and allowances are paid promptly and correctly for business divisions
• Manage the process of gathering and locating MPR from stores and business units. Creating Pre-payroll variance report which includes but not limited to New hires, disengagement, leave and absence deduction, disciplinary, salary reviews/promotions
• Ensure all input from the Pre-payroll variation and correctly enter into the Human Resources Information System subject to approvals
• Ensure that payroll report and payroll deduction report to reflect all salaries and allowances and deductions i.e. statutory or company deduction
• Prepare variance report to show the difference in pay comparison between months and ensure accurate explanation for variance as applicable
• Prepare bank payment report, Pension Remittance Report, Tax Remittance Report, Re-imbursables report. FCMCTS report, Statutory deduction report i.e. NHF, NSITF and any other report as indicated in the payroll activities for each month
• Ensure new hire computation and Termination computation for voluntary and involuntary termination of contract following the company policies and procedures. Communicate to banks of employee exits and ensure that discharge letter/letter of indebtedness are communicated to employee as applicable
• Resolve all payroll enquiries including suspended salaries and allowances, returned salaries, refunds, tax issues etc

Reward, Recognition and Employee Welfare:

• Ensure the preparation of all incentives schedule including but not limited to Stores/Business units/Area Manager quarterly incentive program, Product Side Action, Employee of the month etc
• Ensure photos taken in the stores are clear and liaise with Graphic Artist for recognition posters and communicated as applicable.
• Ensure that employees are registered under the company HMO program in line with SLA signed by the Company and the HMO company. Resolving all HMO related issues and ensure staff benefits from the HMO based on plan agreed
• Ensure distribution, replacement of uniforms and accessories to employees
• Ensure staff meal process and documentation for payroll report
• Manage all staff related incident reported through the incident reporting tracker and ensure all incidents are closed and status updated
• Assist in co-ordinating staff forum meetings and any other employee engagement activities as planned in the Company.

Disciplinary and Grievance Management:

• Ensure compliance to the process of improving performance and managing misconduct
• Co-ordinate investigatory, disciplinary and appeal hearing. Participate as note taker and/interviewer where applicable
• Ensure that all grievances are properly reported, tracked and status reported periodically
• Keeping appropriate record of outcome of hearings and ensuring disciplinary progressive procedures are tracked on an individual basis
• Manage fairly and thoroughly all employees complaints about management’s actions, company’s processes or against any individual in the company
• Take prompt HR actions when absenteeism is seen to be beyond control

Performance Appraisal:

• Conduct Performance Appraisal across the business divisions in line with the company’s performance management system
• Ensure report on appraisals outcome; recommendations, exits, transfers, probations, etc
• Records Administration; Staff Filing, Leave and Certification Verification
• Keep the records; documents and files relating to all staff within the division
• Track the in and out of the files and the document contents of the file
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Perform any other related task as may be assigned from time to time

Key Performance Indicators

• Time to fill vacancies (Target Vs Actual)
• Nos of Internal and External Audit Exceptions (Standard of Measurement – Departmental Policies and Procedures)
• Labour Turnover Rate (Target Vs Actual)
• Time to complete task/project i.e. Salary timeline (Target Vs Actual)

Job Specifications

• Minimum of University Degree or equivalent in Industrial Relations and Labour
• Membership of the CIPM, or any other related professional qualification is required
• 2 – 4 years working experience in HR field.

Knowledge Requirements:

• Labour laws
• Process Management
• Problem Solving
• Data Analysis – Excel
• Performance Management
• Oral and written Communication
• Ability to plan, schedule and coordinate effectively
• Interpersonal Skills
• Negotiation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Manager

Requisition ID: 2021
Location: Nigeria
Employment Type: Full-time

Job Purpose

• A Project Manager specializing in structures oversees and manages construction projects with a focus on structural elements.
• This role involves everything related to project and time management

Core Responsibilities and Key Result Areas
Project Management:

• Responsible for the development of all acquired sites according to standards and specifications
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure availability and allocation of resources
• Develop a detailed project work plan to track progress
• Use appropriate verification techniques to manage changes in project schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Manage the relationship between client and all stakeholders and escalate to management as needed
• Establish and maintain relationship with third party vendors
• Create and maintain comprehensive project documentation
• Track project performance specifically to analyse the successful completion of short and long-term goals
• Responsible for Liaising /negotiating with building or developing contractors & consultants in conjunction with the technical
• Partners throughout the life span of each project.
• Review and seek approvals for all architectural proposals and drawings of all sites
• Risk Management/ Compliance
• Perform risk management to minimize project risks
• Ensure adequate compliance to all company policies, internal control processes and approved processes
• Ensure compliance with territorial governments’ judgments, statutes and laws while acquiring and developing sites

Key Performance Indicators

• Estimated rate of project completion
• Projects return on investment (ROI)
• Time spent on the project by team members
• Level of resource capacity i.e. number of resources working on a project multiplied by the
• percentage of time
• Number of project milestones completed within the required timeline

Job Specifications

• Have tertiary qualifications in Civil Engineering or a similar field
• Possession of A Post Graduate Degree is an added advantage
• Project Management Professional (PMP)/ PRINCE II Certification is a  Plus
• Minimum of 5-6 Previous experience in structures such as tunnels, culverts, bridges, etc.
• Good understanding and demonstrative experience in civil engineering and technical elements

Knowledge Requirements:

• Knowledge of team management and leadership
• Good negotiation skills
• Knowledge of project scheduling
• Knowledge of cost and risk and cost management
• Knowledge of contract management and suppliers
• Knowledge of processes in the Food/QSR industry
• Strong organizational and managerial skills.

Decision Expectations:

• Ensure Projects are delivered on time, within scope and budget,
• Ensure all Acquired sites are developed according to standards and specifications
• Enforces agreed decisions
• Maintains Comprehensive Project Documentation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compensation & Benefits Manager

Requisition ID: 2020
Location: Nigeria
Employment Type: Full-time

Job Purpose

• To manage the compensation and benefits function (i.e., payroll, incentives, benefits etc) for employees.
• The role implements new and revised compensation programs, policies and procedures to align with the company’s goals and competitive practices in compliance with the country’s regulation.

Core Responsibilities and Key Result Areas
Strategic Implementation:

• Manages the implementation and administration of compensation programs.
• Ensure consistent monitoring, implementation and compliance to labour legislation laws
• Develop and implement techniques for compiling, preparing and presenting data.
• Co-ordinate organizational staff costs for annual budget process
• Optimizing Total Rewards to Drive Engagement & Performance
• Develop and implement HR metrics that enables informed decisio

Compensation and benefits management:

• Ensure prompt and accurate administration of compensations, rewards and benefits to employees and pensioners
• Ascertain and ensure prompt resolution of staff complaints on compensation rewards and benefits
• Ensure compensation reviews based on classification or reclassification of jobs, promotions, etc.
• Ensure cross-checking and reviews of figures prior to payment of compensations and benefits to ensure accuracy
• Ensure administration of Human Resources Information System(HRIS) to achieve timelines and efficiency
• Acts as consult for HOD regarding compensation related issues
• Ensures compliance with federal, state and local compensation laws and regulations
• Prepares and deploys periodic compensation activities (i.e. payroll, incentives, benefits and other statutory obligations) every month and ensure all employees are paid promptly and accurately
• Ensures preparation of payroll scheduling i.e. payroll report, Variance, statutory/voluntary deduction report etc.
• Advises management on total staff costs monthly, quarterly and annual for strategic decisions as they relate to revenue, operating costs by location and brands

Payroll Management:

• Prepare and deploy payroll activities every month and ensure all employees’ salaries, benefits and allowances are paid promptly and correctly for business divisions
• Manage the process of gathering and locating MPR from stores and business units. Creating Pre-payroll variance report which includes but not limited to New hires, disengagement, leave and absence deduction, disciplinary, salary reviews/promotions
• Ensure all input from the Pre-payroll variation and correctly enter into the Human Resources Information System subject to approvals
• Ensure that payroll report and payroll deduction report to reflect all salaries and allowances and deductions i.e. statutory or company deduction
• Prepare variance report to show the difference in pay comparison between months and ensure accurate explanation for variance as applicable
• Prepare bank payment report, Pension Remittance Report, Tax Remittance Report, Re-imbursables report. FCMCTS report, Statutory deduction report i.e. NHF, NSITF and any other report as indicated in the payroll activities for each month
• Ensure new hire computation and Termination computation for voluntary and involuntary termination of contract following the company policies and procedures. Communicate to banks of employee exits and ensure that discharge letter/letter of indebtedness are communicated to employee as applicable
• Resolve all payroll enquiries including suspended salaries and allowances, returned salaries, refunds, tax issues etc

Operational/Administrative Functions:

• Maintain relations with Internal and external stakeholders Finance Department, labour authorities etc
• Participate in business review meetings with different business divisions providing guidance on matters spanning across staff cost in relations to Profit and Loss relations.
• Participate in Ad Hoc meetings for the purpose of implementing initiatives that impact business strategy
• Keep the records; documents and files relating to all staff
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Provide periodic up to date report on key Human Resources metrics and activities as it relates to the business division

Records Management:

• Create and manage the HR Database
• Share database information such as physical and digital files and folders with only approved recipients
• Keep the records, documents and files, relating to all employees compensation of the organization
• Track the in and out of the files and the document contents of the files

Reporting and Supervision:

• Plan, assigns and supervises Human Resources staff
• Implement Human Resources Initiatives and operations
• Plan, schedule, coordinate, review and report on the work of Human Resources staff
• Ensure periodic HR reports/metrics to Senior manager, Compensation & Benefits

Key Performance Indicators

• Meet timelines for Payroll, Incentives and other employees compensation
• Turnaround time to resolve payroll issues/enquiries
• Payroll and/or compensation payment errors
• Number of payments processed outside payroll cycle
• Up to date administration of benefits to staff. E.g Breakfast meal Incentives. Etc.
• Continuous low or non-risk reports on compensation related processes External , internal auditors and process control team.
• Achievement of Individual Personal Development Plans

Job Specifications

• A good First Degree in Social / Management / Physical Sciences
• Possession of a Post graduate degree in Human Resources/Business Administration/Accounting or related field is an added advantage
• Membership of CIPM, HRCI, CIPD, ICAN PHRi or any other related professional qualification is required.
• Minimum of 5-6 years’ experience in a similar role.

Knowledge Requirements:

• Knowledge of all federal, state and local regulations and compliance requirements related to employee compensation.
• Strong analytical skills and ability to interpret and communicate data.
• Good use of softwares and Ai driven solutions.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel.
• Strong leadership and team management skills.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills in dealing with senior management.

Decision Expectations:

• Plans own work schedule and work schedule of direct report
• Assigns work to direct reports
• Monitor direct reports’ work performance
• Appraises/evaluates direct reports’ performance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compliance Associate

Requisition ID: 780
Location: Nigeria
Employment Type: Full-time

Job Summary

• To ensure the company conducts its business in full compliance with all national and international laws and regulations that relate to the Quick Service Restaurant sector, as well as professional standards, accepted business practices, and internal standards.

Core Responsibilities and Key Result Areas
Risk & Compliance:

• Ensure that all company products comply with applicable regulations (federal and state), and any regions in which they are sold.
• Gather, analyse, and interpret technical data, and translate it correctly into official regulatory submissions
• Perform OSC across all CR stores and PX Kiosks
• Liaise with SEC and other regulatory bodies
• Provide specialist advice on core matters concerning regulatory compliance, aiming to keep the company’s products and services within the quality control circle.
• Maintain awareness of changing regulations for the company’s products and assist with the proper registration of components.
• Investigate and record any complaints that may transpire due to non-compliance of regulations and take measures to ensure that it is not repeated.
• Research, implement, and manage the areas of regulations and laws, and food regulations, policies and procedures, consumer protection, and public interest laws.
• Work closely with the head, risk and compliance, in overseeing compliance procedures.
• Address employee concerns or questions on legal compliance
• Confer with department heads to determine the type of service that they are providing, and the intensity of the compliance system that they will need.

Key Performance Indicators:

• Rate of compliance with applicable regulations
• Achievement of sensitization on changing/evolving regulations on company products

Knowledge Requirements:

• Knowledge of legislations, its changes and developments as they affect the Food Industry,
• Knowledge of Fundamentals of Accounting
• Knowledge of Risk & Compliance standards or processes
• Knowledge of legal standards and in-house policies
• Knowledge of reporting procedures and record keeping
• Knowledge of the QSR/Food Industry practices

Job Specifications
Educational Requirements:

• A good First Degree in Law, Finance, Business Administration or related areas.
• Possession of a Master’s degree in Business Administration or related degree is an added advantage

Professional Requirements:

• Membership of ICAN, ACCA, ACA, CIMA, or any other related professional qualification is required.
• Certifications in compliance will also be added advantage

Experience Requirements:

• 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector.

Decision Expectations:

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Address employee concerns or questions on legal compliance
• Provide specialist advice on core matters concerning regulatory compliance

Working Conditions:

• Jobholder typically work 40 hours per week, Monday to Friday, although there may involve weekend or evening work.
• This role is largely office and field -based, although at times the individual may require travel to meetings held off-site, as the company has more than one office.
• Jobholder is a professional of high ethical standards who works diligently to complete his/her duties keeping in mind the objectives of the business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Risk Associate

Requisition ID: 2022
Location: Nigeria
Employment Type: Full-time
Department: Shared Services
Reports to (Title): Risk Manager
Direct Reports: Risk Control Officer

Job Purpose

• To ensure the development and implementation of risk policies and procedures in the organization

Core Responsibilities and Key Result Areas
Risk Assessment & Monitoring:

• Consult with relevant units to determine, quantify, and mitigate risks involved in establishing and maintaining various customer and industry relationships
• Perform tracking and reporting on risk strategy implementations and validating post implementation within the organization
• Proactively seek and recommend enhancements to internal processes
• Prepare and update organization risk register on weekly and monthly basis
• Investigate and report all alleged cases of fraud, waste, abuse and inefficiencies and make recommendations on appropriate preventive or remedial actions

Compliance:

• Identify potential risks, proffers risk mitigations and monitors the progress of risk mitigation activities
• Implement set processes and controls to eliminate or mitigate potential risks
• Perform internal control functions to minimize risk in the company

Key Performance Indicators

• Quality of risk control assessments
• Quality of business improvement opportunities provided

Knowledge Requirements:

• Knowledge of legislations, its changes and developments as they affect the Food Industry,
• Knowledge of Fundamentals of Accounting
• Knowledge of Risk & Compliance standards or processes
• Knowledge of legal standards and in-house policies
• Knowledge of reporting procedures and record keeping
• Knowledge of the QSR/Food Industry practices Good interpersonal, communications and flexibility

Job Specifications
Educational Requirements:

• A good First Degree in Law, Finance, Accounting, or any other related areas

Professional Requirements:

• Membership of the ICAN, ACCA or any other related professional qualification is an added advantage.

Experience Requirements:

• Minimum of 2 years work experience in an administrative capacity in a similar industry / environment.

Decision Expectations:

• Recommend business improvement opportunities
• Identify potential risks, proffers risk mitigations and monitors the progress of risk mitigation activities
• Assist in risk minimization

Working Conditions:

• Jobholder typically work 40 hours per week, Monday to Friday, although there may involve weekend or evening work.
• This role is largely office-based, although at times the individual may require travel to meetings held off-site, as the company has more than one office.
• The role requires precision and attention to detail, as it involves managing risks.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Training Manager – Pie Express

Requisition ID: 2024
Location: Nigeria
Employment Type: Full-time
Department: Human Resource Department
Reports to (Title): Head, Learning and Development
Direct Reports: Field Trainers, Skills Trainers (Dotted)

Job Purpose

• To enable Operations’ capability to deliver operational excellence

Core Responsibilities and Key Result Areas
Training & Development:

• Align and ensure adaptation to Food Concepts’ management style, culture and core values
• Participate in planning and execution of formal and advanced training for operations team
• Identify, evaluate, and analyse problem areas impacting Operational excellence and proffer solutions
• Help maintain the highest level of operational excellence in Operations by identifying barriers to service and advising solutions to fix them
• Develop the Field Trainers to ensure consistent team learning and continuous improvement
• Monitor and report on key capabilities opportunities in stores and advise interventions and ensure the desired impact of the Learning and Development framework
• Build robust mix of training capabilities including but not limited to instructor-led training, in-market training, and virtual-based training, adapting instructional materials to varying audiences and formats
• Research, develop and continuously improve training programs and curriculum for new and existing store personnel, in collaboration with Operations Managers,
• Co-ordinate Operations’ graduate trainee /OMEGA programs
• Monitor and assess the status of learning programs of Graduate Trainees / Omega for areas of improvement
• Design and apply assessment tools to measure training effectiveness
• Conduct regular needs analyses to identify both the needs of the organization and the needs of employees and deploy bespoke or standard interventions to ensure that the organization is fully enabled to succeed and to contribute to the Employee Value Proposition
• Provide feedback to training participants and management
• Evaluate and make recommendations on training material and methodology
• Collaborate with Operations Managers to develop their team members through career pathing
• Coordinate off-site training activities for employees
• Prepare and present reports of Field Training KPI
• Manage and maintain in-house training facilities and equipment
• Market and encourage participation in various training programs organised by FC
• Market the training centre facility to companies in Private and Public sectors
• Identify and promote best practices, incorporating into training plans and materials
• Build positive and achievement-oriented working environment for employees.
• Oversee the Field Trainer’s calendar, communications and workshop materials
• Promote effective training and development and good managerial behaviors by developing and maintaining teamwork and a positive climate
• Anticipate operational training risks and develop mitigation strategies
• Any other responsibilities that may be assigned from time to time by Line Manager.

Compliance:

• Responsible for modelling and acting in accordance with the companies guiding principles
• Ensure adequate compliance to all company policies, internal control processes and approved food processes
• Ensure all Health and Safety standards are delivered and met
• Refresher training is implemented as per company guidelines

Key Performance Indicators

• Achieve Graduate and OMEGA Sign Off target
• Achieve Crown Training targets
• New Field Trainers development and Sign Off
• New Training Programs launched nationwide
• Training Audit % target
• Induction Attendees %
• Training Calendar planned quarterly – Key Training Needs
• ITF Compliance % target

Knowledge Requirements:

• Knowledge of technical trainings, online learning modules and technical course materials
• Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
• Demonstrates good communication and research skills
• Demonstrates enthusiasm for lifelong learning
• Working knowledge of Microsoft office suite. i.e. Excel, Word and PowerPoint

Job Specifications
Educational Requirements:

• A good Degree in Education, Business or Finance or any relevant field

Professional Requirements:

• HRCI Professional in Human Resources (PHR), Senior HRCI Professional in Human Resources (SPHR) or any other related professional qualification is essential

Experience Requirements:

• Minimum of 2 years’ experience in a similar role

Decision Expectations:

• Develop training modules to suit or meet the organisation goals
• Develop innovative ideas to meet changing training needs
• Review training needs from a variety of vendors and choose appropriate materials
• Ensure training plans are current, relevant and effective

Working Conditions:

• Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime, if there is a workload.
• There may be a need to extend work hours if he/she needs to conduct additional training sessions or participate in various meetings to improve training.
• This role is largely office-based.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Manager – Manufacturing

Requisition ID: 2019
Location: Nigeria
Employment Type: Full-time

Job Purpose

• To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues, and present solutions, processes to ensure that they meet world-class benchmarks in the region.

Core Responsibilities and Key Result Areas
Strategic Implementation:

• Ensure consistent monitoring, implementation and compliance of Business Division to relevant legislation laws
• Implement strategic directions for Quality Assurance function for Business Division
• Work with organisation members to audit, identify quality problems and improve operational processes
• Investigate and diagnose quality complaints, track down components and recommend corrective actions
• Develop and implement techniques for compiling, preparing and presenting data

Quality Standards and Procedural Management:

• Maintain all operations and technical documents assigned to him/her
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP at all times.
• Ensure strict compliance and sustenance of company certifications e.g. ISO standards
• Should always ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and Px stores under his/her direct control
• Carry out spot checks on processes and materials before clearance for use, when required
• Develop a measurable standard for materials and processes assigned to him/her.
• Report any non – conformity beyond his/her competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data and submit adequate report timely to the superior.
• Whenever required, will cater for regulatory activities with the government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal.
• Perform any other task that may be assigned from time to time.

Suppliers Certification:

• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials suppliers and contractors during supplies and services.
• verifies, certifies and recommends acceptable suppliers that aligns with the FC’s minimum supplies’ quality standards.
• Issue compliance rating against all company’s business locations and suppliers operating standards.
• Visit supplier’s sites for productions and packaging audits.

Unsupported image type.Quality/Food Safety Compliance:

• Responsible for product labeling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor-quality products

Reporting and Supervision:

• Plan, assigns and supervises Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s)
• Implement and monitor Quality/HSE Initiatives and operations
• Plan, schedule, coordinate, review and report on the work of Quality/HSE staff
• Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity
• Effectiveness Indicator – Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Job Specifications

•  A minimum of a Bachelor’s Degree in Natural/Physical science or Manufacturing management is required.
• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential
• Minimum of 5 – 6 years’ experience in similar role.

Knowledge Requirements:

• Knowledge of quality assurance policies and procedures and Safety – Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Quality Assurance Manager

Requisition ID: 2023
Location: Abuja/ North
Employment Type: Full-time
Grade Level: 4
Division: Shared Services Department
Reports to (Title): Senior Quality Assurance Manager

Job Purpose

• To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues and present solutions, processes to ensure that they meet world-class benchmarks in the region.

Core Responsibilities and Key Result Areas
Strategic Implementation:

• Ensure consistent monitoring, implementation and compliance of the Business Division with relevant legislation laws.
• Implement strategic directions for Quality Assurance function for Business Division.
• Work with organisation members to audit, identify quality problems and improve operational processes.
• Investigate and diagnose quality complaints, track down components and recommend corrective actions.
• Develop and implement techniques for compiling, preparing and presenting data.

Quality Standards and Procedural Management:

• Maintain all operations and technical documents assigned to him/her
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP always.
• Ensure strict compliance and sustenance of company certifications e.g. ISO standards
•  Ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and PX stores under his/her direct control.
• Carry out spot checks on processes and materials before clearance for use, when required.
• Develop a measurable standard for materials and processes assigned to him/her.
• Report any non – conformity beyond his/her competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data and submit adequate reports timely to the superior.
• Whenever required, cater for regulatory activities with government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal.
• Perform any other task that may be assigned from time to time.

Suppliers Certification:

• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials. suppliers and contractors during supplies and services.
• verifies, certifies and recommends acceptable suppliers that align with the FC’s minimum supplies’ quality standards.
• Issue compliance ratings against all the company’s business locations and suppliers operating standards.
• Visit supplier’s sites for productions and packaging audits.

Quality/Food Safety Compliance:

• Responsible for product labeling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor-quality products.

Reporting and Supervision:

• Plan, assign and supervise Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s).
• Implement and monitor Quality/HSE Initiatives and operations.
• Plan, schedule, coordinate, review and report on the work of Quality/HSE staff.
• Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE.

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity
• Effectiveness Indicator – Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements:

• Knowledge of quality assurance policies and procedures and Safety – Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications
Educational Requirements:

• A minimum of a Bachelor’s Degree in Natural/Physical Science or Manufacturing Management is required.

Professional Requirements:

• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential.

Experience Requirements:

• 5 – 6 years’ experience in similar role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment at Food Concepts