Recruitment at General Electric 

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Recruitment at General Electric

 

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

We are recruiting to fill the position below:

Job Title: Senior Field Engineer

Location: Nigeria
Employment Type: Full-time

Job Description 

  • Senior Field Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

Key Responsibilities

  • Technical: Maintains all models specific to a modality in the assigned area.
  • Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
  • Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities
  • and communicate to account team.
  • Business growth: Assists in the growth and direction of business in his/her geographic area.
  • Productivity: Responsible for Warranty and PMS contract cost control.
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
  • Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices.
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to
  • the GE Service Quality Policy Statement.
  • Strong Customer skills, deals tactfully and effectively with differences of opinion, influences rather than directs.
  • Ability to do Installation/PM/FMI/Corrective of trained products.
  • Should be able to fix issue with effective documentation/tools usage  and with online expert support.
  • Focus on customer impact and aim to fix issues in 1st visit effectively.
  • Basic customer relationship skill.
  • On Call allowance per customer contract needs.
  • Care on material consumption and works to address root cause issue/minimize cost with LLFRU usage.
  • Use applicable digital tools that supports productivity initiatives, eg Smart PM, proactive(onwatch) alerts.
  • Discuss with support engineers for alternate cost effective solutions.
  • Show consistent positive approach to customers, ensure customer has awareness and well perception of GE high quality service.
  • Open to learn and improve.
  • Use applicable digital platforms efficiently.
  • Ensure connectivity of responsible systems.
  • Perform all QA / EHS trainings on time.
  • Care on SR quality, PM checklists.
  • Support Service Sales with contract renewals/ option & upgrade opportunities/ hbs – contract conversions, etc.
  • Support Sales teams with new equipment sales opportunities / opportunities of EOSL system.
  • Support Modality Sales / Service Sales teams with technical information as needed.
  • Able to connect systems for advanced remote troubleshooting.
  • Share best practices with the team.
  • Ready to get trained and servicing additional modalities in advanced level.
  • Technically sound, perform complicated tasks independently.
  • Contributes to the organization’s improvement.
  • Close collaboration with RSE/MSE teams, supporting on job training activities in the field.
  • Coaching & mentoring field engineers in both technical & culture wise.
  • Effectively supporting remote service when needed.
  • Supporting LCT operations as needed.
  • Effective interaction with customers remotely and on site (installs, CSOs, etc.) in a professional manner.
  • Shows maximum care on material and labor cost.
  • Apply new productivity projects in the field.
  • Drives for continuous improvement and being a role model in that manner.
  • Be part of the transformation, act as active user of new digital tools.
  • Strong influence on team and organization.
  • Use connectivity efficiently for both reactive fix and proactive monitoring.
  • Highlight quality issues observed in the field.
  • Support NPI/FCI projects as needed.
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Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Insure timely dispatch closure.
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications / Requirements

  • Qualified to Degree level, Bachelor’s degree Electrical & Electronics Engineering or Biomedical Engineering.
  • Technical analytical skills.
  • Minimum 7 years Field Services experience.
  • Comprehensive knowledge of a specific modality or multi-modalities. Minimum one trained mentor modality or two trained master modalities (MRI, CT, PET/CT, Nuclear, Xray, USG, LCS, Angiography).
  • Sought by others for guidance and advice.
  • Proficiency in English.
  • High work standards and quality.
  • Plans and organizes work effectively.
  • Readiness to travel within Turkey & abroad for training & business purposes.

Desired Characteristics:

  • Excellent communications, listening and interpersonal skills.
  • Ability to work independently with minimum direction.
  • Initiative and motivation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Early Career Trainee, Service Sales

Ref No: R4014790
Location: Nigeria
Employment Type: Full-time

Job Description

  • We are looking for an Early Career Trainee for our Service Sales team.
  • This role acts as a liaison/partner with Sales, Service and Customers to meet commitments and resolve issues.

Responsibilities

  • Support Sales Managers with periodic sales performance analysis; Orders forecast and ensure they remain up to date.
  • Coordinate Quote and tender process with logistics support for the sales team
  • Support Sales with Customer Visits organization ensuring correct details and travel plans are maintained for all personnel involved.
  • Liaise with Customers where necessary to support sales activity.
  • Ensure first class Quotation/OTR process execution on customer quotations, order entry and or equipment/supplies/services delivery for assigned area.

Qualifications and Experience

  • A Diploma, Bachelor’s or Master’s Degree in Business Administration, Accounting, Marketing or solid experience as Sales personnel
  • Good technical skills with Data analytics and thorough approach to problem solving

Desirable skills:

  • Proficient in use of Microsoft office with speed and accuracy.
  • Excellent verbal and written communication.
  • Ability to work under pressure against tight deadlines, getting work right first time.
  • High level of telephone and customer care skills.
  • Time Management skills with the ability to work with accuracy and minimum of supervision.
  • Fluent English.
  • Must have valid authorization to work full-time without any restriction in Nigeria
  • The ability to manage other people and resources
  • A strong business acumen – you have a good understanding of the factors that influence customer behavior.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Early Career Trainee, Field Engineer

Job ID: R4013762
Location: Nigeria
Category: Services

Job Description Summary

  • Early Career Trainee, Field Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Diagnostic Imaging and Ultrasound modalities in the assigned area.
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Essential Responsibilities

  • Technical: Maintains all models specific to a modality in the assigned area.
  • Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
  • Business growth: Assists in the growth and direction of business in his/her geographic area.
  • Productivity: Responsible for Warranty and PMS contract cost control.
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
  • Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Insure timely dispatch closure.
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Requirements

  • Qualified to Degree level, Bachelor’s degree Electrical & Electronics Engineering or Biomedical Engineering.
  • Technical analytical skills. than directs.
  • Up to 2 years of Field Services experience.
  • Sought by others for guidance and advice.
  • Proficiency in English.
  • Ability to work independently with minimum direction.
  • High work standards and quality.
  • Initiative and motivation.
  • Plans and organizes work effectively.
  • Excellent communications, listening and interpersonal skills.
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Recruitment at General Electric

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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