Recruitment at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Manager, Talent Sourcing

Location: Nigeria

What You will Be Doing

• The Manager, Talent Sourcing will lead the redesign and execution of Hugo’s end-to-end sourcing engine — building a scalable, data-driven process for identifying, evaluating, and preparing top entry-level talent across Africa.
• This role is central to Hugo’s Talent Pipeline strategy, focusing on developing effective sourcing channels including partnerships, optimizing screening and assessments, improving data and analytics, and ensuring that only the most capable candidates advance into Hugo’s workforce pipeline.
• The ideal candidate combines strategic thinking, process discipline, and data literacy with the ability to operationalize excellence at scale.

Key Responsibilities

• Sourcing Strategy Design and Execution
• Develop and implement a comprehensive sourcing strategy for entry-level candidates that aligns with Hugo’s global standards and evolving talent needs. Manage the circulation and administration of the Hugo Interest Form, ensuring consistent inflow and data quality.
• Identify, test, and optimize sourcing channels — including social platforms, referrals, campaigns, and institutional outreach.
• Establish a structured sourcing calendar and reporting cadence to track progress and outcomes.
• Screening, Testing, and Assessments
• Oversee the administration of screening tools including proprietary and third-party , ensuring rigor, fairness, accuracy and cost efficiency.
• Implement proctored assessments and quality control measures to uphold candidate integrity and readiness standards.
• Collaborate with cross-functional stakeholders to enhance assessment frameworks and improve predictive validity.
• Monitor performance data to identify trends in candidate quality and pipeline conversion.
• Identity, Document, and Background Verification.
• Coordinate the collection and review of candidate identity and credential documents.
• Manage relationships with third-party vendors conducting background checks and ensure timely completion and accuracy
• Maintain a secure and auditable process for candidate verification.
• Data Analytics and Reporting
• Maintain a secure and auditable process for candidate verification
• Use analytics and BI tools to track sourcing performance, funnel conversion, and assessment outcomes.
• Generate insights to inform leadership decisions and continuous process improvement.
• Support the build of dashboards and data visualizations for executive reporting.
• Process Design and Continuous Improvement
• Develop and document Standard Operating Procedures (SOPs) across all sourcing, screening, and verification stages
• Ensure process consistency, speed, and quality across candidate journeys.
• Collaborate with Product and Tech teams to recommend tools and platform improvements that streamline sourcing operations.

Qualifications & Experience

• Bachelor’s Degree in Human Resources, Business, Psychology, or a related field.
• 5 – 8 years of experience in talent sourcing, assessment management, or recruitment operations, preferably in fast-scaling or tech-enabled organizations.
• Demonstrated success in building or optimizing sourcing systems and processes.
• Strong analytical and reporting capabilities; experience with Google Sheets, BI dashboards, or data visualization tools.
• Excellent communication and presentation skills (Google Slides, Docs).
• Exposure to global or multinational HR and talent standards is an advantage.

Key Attributes:

• Detail-oriented, data-driven, and highly organized.
• Able to balance strategic design with operational execution.
• Curious and innovative, with a continuous improvement mindset.
• Excellent project management and follow-through skills.
• High personal integrity and commitment to candidate experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HR Business Partner

Location: Nigeria

Key Responsibilities

• Act as a strategic partner to Project Managers and Operations Leaders within our BPO delivery teams, ensuring consistent and effective people management practices across projects.
• Serve as the primary HR contact for 2–3 Project Managers (depending on project size), providing expert guidance on all people-related matters.
• Translate organizational and HR strategies into actionable plans for assigned project teams.
• Use data and insights to identify people trends and recommend targeted interventions to improve performance, engagement, and retention.
• Cascade and ensure consistent execution of core HR processes and programs (e.g., performance management, engagement surveys, recognition, and career development initiatives).
• Act as the process owner for HR within assigned projects—identifying issues, coordinating solutions, and ensuring timely resolution.
• Support Project Managers through all performance management phases, including goal-setting, performance reviews, and development planning.
• Coach and enable leaders to adopt effective people management practices and lead high-performing teams.
• Partner with Learning & Development to design and deliver targeted training and capability-building initiatives for project teams.
• Contribute to broader HR projects and organizational programs as required.

Must-Have Qualifications/Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 5 years and above experience in HR Business Partnering or generalist HR roles, preferably in a BPO, operations, or service delivery environment.
• Strong understanding of HR processes, performance management, and employee engagement practices.
• Ability to interpret people’s data and provide insights for decision-making.
• Excellent communication, coaching, and stakeholder management skills.
• Proactive, adaptable, and able to balance strategic priorities with hands-on execution.

Preferred Background:

• Member of a professional HR association
• Experience supporting multiple business leaders or project teams simultaneously.
• Proven ability to manage confidential information with discretion.
• Strong analytical and problem-solving skills.
• High emotional intelligence and a collaborative approach to working with cross-functional teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Programs Associate

Location: Nigeria
Department: Talent Hub

What You’ll Be Doin

• The Programs Associate supports the successful planning, coordination, and delivery of the Talent Hub’s 6-day Upskilling Program — a key stage in Hugo’s recruitment funnel.
• The program equips shortlisted candidates with the knowledge, values, and functional skills required to thrive within Hugo’s high-performance environment.
• The Programs Associate works closely with the Programs Manager to ensure seamless program execution, from curriculum management and facilitator coordination to candidate communications, daily assessments, and overall cohort experience.
• The role requires exceptional organizational skills, attention to detail, and a passion for operational excellence in learning delivery

Key Responsibilities
Program Coordination and Administration:

• Support the end-to-end planning, scheduling, and delivery of all Upskilling Programs in line with the Talent Hub programs calendar.
• Manage pre-program communications, onboarding materials, and candidate logistics (e.g., attendance confirmation, joining instructions, and pre-assessments).
• Maintain accurate program records, attendance tracking, and daily performance logs for each cohort.
• Prepare and distribute program schedules, facilitator briefs, and feedback forms

Curriculum and Learning Experience Support:

• Assist with curriculum reviews and content refresh cycles to ensure alignment with Hugo’s mission, values, and vertical-specific skill requirements.
• Coordinate the setup and management of learning resources (digital and physical) required for training delivery.
• Gather participant and facilitator feedback after each program to inform continuous improvement.

Facilitator and Trainer Management:

• Maintain data quality standards through routine validation, cleaning, and documentation.
• Support the Programs Manager in identifying, onboarding, and managing external facilitators and subject-matter trainers.
• Coordinate facilitator schedules, session materials, and compensation processing.
• Ensure facilitators are briefed and aligned with each program’s objectives, structure, and learner expectations.

Candidate Engagement and Assessment:

• Serve as a point of contact for candidates during upskilling programs, ensuring smooth daily flow and timely communication.
• Support administration of daily assessments, including collation, marking, and scoring.
• Maintain detailed candidate performance records and prepare post-program summaries for onward screening decisions
• Promote active engagement and a positive learning experience for all participants.
• Prepare cohort reports summarizing participation rates, assessment outcomes, facilitator feedback, and overall program performance.
• Track and report operational metrics such as completion rates, average assessment scores, and conversion rates from program to hire
• Identify opportunities to streamline program operations and enhance participant satisfaction.

Reporting and Continuous Improvement:

• Prepare cohort reports summarizing participation rates, assessment outcomes, facilitator feedback, and overall program performance
• Track and report operational metrics such as completion rates, average assessment scores, and conversion rates from program to hire.
• Identify opportunities to streamline program operations and enhance participant satisfaction.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Human Resources, Education, or a related field.
• 2–4 years of experience in program coordination, training operations, or HR/recruitment support functions.
• Proven experience managing multiple stakeholders and complex schedules in a fast-paced environment.
• Strong proficiency in Google Workspace, Excel/Sheets, and project or event management tools (e.g., Trello, Asana, or Notion).
• Experience with learning management systems (LMS) or digital training platforms is an advantage.

Key Competencies:

• Warm, approachable, and proactive communicator
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Detail-oriented, proactive, and resourceful.
• Comfortable managing tight timelines and large cohorts.
• Team player with a “can-do” attitude and commitment to continuous improvement.
• Passion for learning, development, and helping others succeed

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Community Engagement Associate

Location: Nigeria
Department: Talent Hub

What You’ll Be Doing

• The Community Engagement Associate will play a key role in keeping the Talent Hub community informed, engaged, and motivated — ensuring that candidates in the pipeline remain connected to Hugo’s mission while waiting for deployment.
• The ideal candidate is a creative communicator and digital community builder who can design and execute engaging experiences — including gamified activities, quizzes, surveys, and simulations — that make participation rewarding and build a strong sense of belonging within the Hugo community.

Key Responsibilities
Communication and Community Management:

• Serve as the day-to-day contact for the Talent Hub community, maintaining active, transparent, and timely communication
• Draft and send regular updates, announcements, newsletters, and event invitations across approved channels
• Maintain a community calendar of activities, ensuring a consistent flow of engagement and information
• Support the creation of FAQs, onboarding communications, and periodic updates on sourcing or assessment processes.

Engagement Activities and Campaigns:

• Design and run gamified challenges, quizzes, and learning simulations that reinforce Hugo’s values and keeps members engaged.
• Plan and coordinate virtual and in-person community activities (e.g., info sessions, competitions).
• Collaborate with the sourcing and assessments team to ensure engagement activities align with candidate readiness objectives.
• Monitor participation data and feedback to improve future programs.

Feedback, Insights, and Continuous Improvement:

• Maintain data quality standards through routine validation, cleaning, and documentation.
• Conduct community pulse surveys to understand sentiment and satisfaction.
• Track engagement metrics (e.g., activity participation, response rates etc.) and prepare weekly/monthly reports.
• Provide actionable insights to the team to enhance communication and engagement strategy.

Content and Creative Collaboration:

• Work with the marketing team to develop engaging visual and written content for the community.
• Work with the marketing team to develop engaging visual and written content for the community.
• Suggest and create creative materials such as posts, infographics, polls, and interactive simulations that support engagement goals.
• Manage basic content publishing within community platforms (e.g., email, Google Groups, or internal portals).

In-person Activity Support:

• Assist in the planning and coordination of Talent Hub events such as upskilling in-person day.
• Support logistics, registration, communications, and post-event feedback collation.

Qualifications and Experience

• Bachelor’s Degree in Communications, Marketing, Psychology, or related field.
• 2–4 years of experience in community management, communications, or talent engagement roles.
• Demonstrated ability to organize engaging campaigns or interactive activities.
• Excellent writing, editing, and communication skills.
• Proficient with communication tools such as Mailchimp, Google Workspace, WhatsApp Broadcast, or Slack communities.
• Creative mindset with attention to tone, aesthetics, and audience engagement.
• Basic data analysis or reporting experience is an advantage.

Key Competencies:

• Warm, approachable, and proactive communicator.
• Highly organized with a flair for creativity and execution.
• Empathetic, people-oriented, and motivated by helping others succeed.
• Comfortable with digital tools and virtual engagement.
• Curious, open-minded, and adaptable to feedback

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online