Recruitment at Husk Power Systems Nigeria 

Job Title: Customer Engagement Associate

Location: Nigeria
Employment Type: Full-time

Job Description

• We are seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria.
• The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention.
• This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions. You need to be a team player and have a problem-solving attitude.

Responsibilities
General:

• Manage all customer complaints and inquiries.
• Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making.
• Ability to use CRM tools to track customer journeys.
• Build and maintain strong relationships with existing and new clients through regular communication.
• Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth.
• Prepare and submit accurate reports on surveys and other customer engagement activities.
• Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention.
• Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.

Location and Travel:

• This role is based in Abuja, Nigeria
• Would be required to work from minigrid locations often; and not May be required to travel often to visit sites.

Qualifications
Required Skills & Attributes:

• Minimum of a BSC/HND in Arts, Social Sciences, and another related field preferred.
• Proven track record of success in customer service or contact center operations
• High proficiency in Hausa and English Language
• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional negotiation, persuasion, and interpersonal skills.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
  Willingness to travel frequently within the assigned territory.

Benefits

• Salary: N200,000 – N250,000 monthly
• Husk offers flexible working conditions with employee benefits that are in line with global best practices.
• These include clear career growth planning, transparent annual review processes that are gender inclusive, maternity, and paternity leave, gender-inclusive workplace conditions, family health insurance, and frequent training to assist the employees to grow in and to the next roles.
• Husk does not believe in micromanagement and encourages its employees to have a healthy work-life balance hence giving them the freedom to manage their workload to be compatible with their life.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Site Acquisition Manager

Location: Nigeria
Employment Type: Full Time

Job Summary

• We are seeking an experienced Communication Tower or Mini-grid Site Acquisition Manager with at least 5 years of experience in telecom infrastructure, focusing on rural tower site acquisition.
• This role requires a strategic leader capable of driving the identification, negotiation, and acquisition of prime sites for Renewable Mini-Grid projects.
• The individual will be instrumental in leading stakeholder engagement across various levels in regions where Husk is active or plans to expand.
• The position is vital in broadening our network presence in rural areas and ensuring the seamless integration of new sites into our operations portfolio.

Key Responsibilities
General:

• Lead the process of identifying and securing mini-grid locations in rural areas across Northern Nigeria.
• Develop strategies to identify and prioritize communities suitable for Mini-grid projects.
• Oversee the end-to-end site acquisition process, from identifying potential sites to finalizing exclusivity agreements.
• Develop and implement community engagement strategies to foster positive relationships and mitigate potential conflicts.
• Maintain an active database of the minutes and pictures of all community engagement meetings and relevant agreement documentation at the point of acquiring a site.
• Maintain a comprehensive and active database of all key stakeholders in both existing and newly acquired communities.
• Support in ensuring timely registration and submission of documentation for relevant regulatory permits with regulators and other government stakeholders.
• Provide relevant support for the Security Coordinator in documenting possible security insights gathered during site acquisition exercises.
• Prepare and present regular reports to senior management on site acquisition progress, challenges, and opportunities.
• Mentor and manage a team of Site Acquisition Officers, providing guidance and support to ensure successful execution of site acquisition strategies.

Required Skills & Attributes

• Education: Minimum of a Bachelor’s degree is discipline.
• Technical Expertise: Knowledge in identifying and acquiring rural tower sites for a telecom infrastructure company and regulatory requirements in Nigeria.
• Must have a solid knowledge on GIS
• Leadership: Proven ability to lead and motivate a team and drive results in a fast-paced environment.
• Communication: Exceptional verbal and written communication skills, with the ability to engage effectively with diverse stakeholders.
• Problem Solving: Strong analytical and decision-making skills, with the ability to navigate challenges and find innovative solutions.
• Mobility: Willingness and ability to travel extensively to rural and remote areas as required by the job.

Salary
N200,000 – N300,000 Monthly.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online