Recruitment at IHS Towers 

Recruitment at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Senior Specialist, Audit & Risk

Location: Nigeria
Job type: Full-time

Job Description

• Lead internal audit team members in planning, execution, and reporting of audit engagements in alignment with the internal audit methodology.
• Supervise work done by other team members when assigned to lead audits to ensure outputs are in line with the internal audit methodology.
• Lead preparation of work programs for assigned audits.
• Prepare audit reports to be reviewed by Senior Manager, Internal Audit.
• Monitor changes to the company’s policies, processes, and procedures, and assist in documenting and storing such data in appropriate repositories.
• Manage and maintain open audit items database and report on progress or remediation of agreed management actions on circulated internal audit reports.
• Conduct formal follow-up audits of the implementation status of agreed management action plans per the approved risk-based audit plan.
• Provide timely and comprehensive feedback to the Senior Manager, Internal Audit on implementation of assigned engagements.
• Perform regional audits, spot checks, and other special assignments as assigned.
• Perform other tasks and duties as assigned by the Senior Manager, Internal Audit.
• Contribute to the development of internal audit scopes.
• Support IA management by providing inputs to periodic reporting of audit activities to the Audit Committee and other stakeholders.
• Collaborate with other assurance providers to champion internal control awareness initiatives.

Qualifications

• B.Sc./ HND in Business and / or Social Science-related discipline.
• ACA, ACCA, CIA, CISA, and related professional qualifications or membership of relevant professional bodies (e.g. Institute of Internal Auditors) will be an advantage.
• +8 years’ experience in internal auditing, external auditing, compliance or any other relevant role.
• Ability to work independently, with limited required direction and guidance, and provide appropriate direction to other internal audit team members.
• Demonstrable leadership skills in selling ideas and obtaining management buy-in for constructive change.
• Demonstrable understanding and application of internal control concepts to plan, perform, manage and report evaluations of various business processes.
• Exposure to telecoms and/ or telecoms infrastructure industry.is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Global IT Service Desk

Location: Nigeria
Job Type: Full-Time

Job Purpose

• To oversee and manage the IT Global Service Desk, ensuring the delivery of excellent ICT services and support to the business across multiple global locations.
• This role involves the strategic and operational management of IT service desk functions, to ensure the provision, deployment, maintenance, and support of network, telephony, computing/technology devices, and system/application software.
• The goal is to enhance workplace productivity and align IT services with business objectives.

Geographical Scope:

• Provide Level 1 IT Support services across Nigeria, LATAM, Group entities, SSA, and MENA regions.

Service Desk Management:

• Lead the IT Global Service Desk team, ensuring high levels of performance, availability, and customer satisfaction.
• Manage the day-to-day operations of the service desk, including incident, request, and problem management.
• Ensure all incidents, service requests, and changes are logged, prioritized, and resolved within agreed SLAs and OLAs.
• Develop and implement service desk policies, procedures, and best practices to ensure consistent and high-quality support.
• Support end-user devices project and tasks associated with the install, move, add and change (IMAC) activities.
• Manage the operational day-to-day activities of the IT Service desk team that include but are not limited to workforce management, resource management, task assignment, project deliverables, etc.
• Responsible for the IT Service desk team competency development and motivation through coaching, mentoring, and training to consistently deliver high-quality support services.
• Provide troubleshooting and problem-resolution guidance to the team.
• Monitor and ensure that all incidents and request fulfilment are handled within the agreed OLA and SLA.
• Coordinate the execution of service management processes in conformity with the guidelines of the global service management processes, such as Incident Management, Request Fulfillment, Service Level Event, and Problem Management.
• Drive the continued transformation of the IT Service Desk, ensuring its capabilities remain sufficient to support a global and dynamic environment.

Operational Excellence:

• Ensure standard operating procedures (SOPs) are followed and updated regularly to reflect current best practices.
• Monitor service desk performance metrics and KPIs to identify areas for improvement and implement corrective actions.
• Conduct regular trend analysis and reporting to identify common issues and recommend preventive measures.
• Liaise with the cross-functional unit managers for the prompt resolution of escalated issues and to ensure integrated action plans are implemented.

Strategic Initiatives:

• Collaborate with the global Service Management team to monitor, measure, and report service support performance.
• Collaborate with senior IT leadership to develop and implement strategic plans for the IT service desk.
• Lead or participate in global IT projects, ensuring service desk alignment with project goals and timelines.
• Stay informed about emerging technologies and industry trends to continuously improve service desk operations.
• Drive First Call Average ensuring sustained increments in the capabilities of the IT Service Desk.
• Support the Global IT Demand function, especially in the transition of new services to operations and/or in the decommissioning of aged services, ensuring end-user interests are sufficiently protected.

Security and Compliance:

• Ensure compliance with global IT security standards and policies in all service desk operations.
• Implement and maintain security measures to protect organizational data and IT assets.
• Participate in internal and external audits, providing necessary documentation and support.

Finance Management:

• Prepare and manage the service desk budget, ensuring cost-effective use of resources.
• Monitor and report on operational expenses, identifying opportunities for cost savings and efficiency improvements
• Ensure the overall effectiveness of the IT Service Desk team and business Return on Investment (ROI) by implementing initiatives that reduce the cost of support and improve user satisfaction.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or a related Field.
• Master’s Degree preferred.
• 7-10 years of experience in IT operations, IT user support, IT Service Management with at least 5 Years in a global or multi-regional role.
• Proven experience in managing and improving service delivery in a complex, global environment.
• Certifications in any of the following would be an added advantage: ServiceNow ITSM, ITIL Service Operations, ISO 27001 (ISMS).
• Proficiency in other languages i.e.French, Arabic, Spanish or Portuguese will be an added advantage.
• Ability to travel to European, Middle Eastern, African and Latin American countries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist, Supplier Diligence and Performance

Location: Nigeria
Job Type: Full-Time
Department: Procurement

Key Responsibilities
Supplier Qualification And Management:

• Conduct thorough pre-contract award supplier assessments, aligning with company standards.
• Enforce compliance with the IHS Supplier Code of Conduct across all vendor relationships.
• Manage and maintain Supplier Master Data and FRx on the system for nominated suppliers, adhering to standard operating procedures (SOP).
• List vendors on the system

Audit And Documentation Management:

• Lead or participate in on-site or remote supplier audits following relevant standards.
• Develop and maintain an annual audit plan, tracking schedules, completion status, and report processing timelines.
• Ensure timely updates of audit and supplier meeting registers, as well as schedules for KPI achievement/misses.
• Document and enforce penalties related to KPI and SLA misses with legal support.
• Ensure all documents are saved on the shared drive according to SOP.

Performance Oversight:

• Monitor and track supplier performance against agreed KPIs and SLAs, capturing them in the SLA/KPI framework.
• Assume responsibility for the performance of contracted commodity suppliers, ensuring the achievement of annual contractual targets.
• Identify and onboard new vendors per category to diversify the vendor base and create a Preferred Supplier listing.

Reporting And Due Diligence:

• Generate monthly or weekly reports detailing meeting outcomes, KPI tracking, audits performed, vendor listing progress, and outstanding documentation.
• Complete prequalification due diligence within a two-working-day turnaround time.
• Collect, engage, and list new vendors within seven working days.
• Oversee risk management within your scope, implementing mitigation plans for supplier concerns and conducting financial reviews of strategic suppliers.
• Initiate and drive problem-solving efforts with suppliers concerning non-compliant materials or defects.
• Contribute to cost reduction projects and conduct regular reviews with internal customer representatives to gauge satisfaction levels.

Risk Assessment And Due Diligence:

• Identify and categorize potential risks associated with each supplier, considering financial stability, operational capacity, geopolitical issues, market volatility, and regulatory compliance.
• Conduct comprehensive assessments of supplier financial health, performance history, and operational capabilities, including financial audits, credit checks, and performance evaluations.
• Ensure supplier contracts are clear and comprehensive, outlining expectations, KPIs, compliance requirements, dispute resolution mechanisms, and penalties.
• Verify supplier adherence to all relevant laws and regulations, including environmental, labor, safety, and ethical standards.
• Assess data security and privacy measures for suppliers handling sensitive company data.
• Evaluate geopolitical factors, supplier location risks, and dependencies on specific regions or suppliers.
• Continuously monitor supplier financial stability and develop contingency plans.
• Keep records of all due diligence activities, assessments, audits, and communications with suppliers for legal and compliance purposes.
• Regularly review and update supplier risk management and due diligence processes to adapt to changing business environments and emerging risks.
• Collaborate with various departments, including legal, finance, procurement, and supply chain, to gain a holistic view of supplier-related risks.
• Any other requirements as per your line management

Qualifications
Required Qualifications:

• Procurement: Bachelor’s Degree or Master’s
• Law: Bachelor’s or master’s degree
• Chartered Accountant (CA)
• Accounting or Finance: Bachelor’s degree
• Auditing background
• Forensic Auditing expertise
• Engineering: Bachelor’s or master’s degree

Preferred Qualifications (Optional):

• Procurement and Supply Chain Qualification (CIPS)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online