Recruitment at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Senior Specialist, Supplier Diligence and Performance

Location: Nigeria 
Job Type: Full-Time
Department: Procurement

Key Responsibilities
Supplier Qualification and Management:

• Conduct thorough pre-contract award supplier assessments, aligning with company standards.
• Enforce compliance with the IHS Supplier Code of Conduct across all vendor relationships.
• Manage and maintain Supplier Master Data and FRx on the system for nominated suppliers, adhering to standard operating procedures (SOP).
• List vendors on the system

Audit and Documentation Management:

• Lead or participate in on-site or remote supplier audits following relevant standards.
• Develop and maintain an annual audit plan, tracking schedules, completion status, and report processing timelines.
• Ensure timely updates of audit and supplier meeting registers, as well as schedules for KPI achievement/misses.
• Document and enforce penalties related to KPI and SLA misses with legal support.
• Ensure all documents are saved on the shared drive according to SOP.

Performance Oversight:

• Monitor and track supplier performance against agreed KPIs and SLAs, capturing them in the SLA/KPI framework.
• Assume responsibility for the performance of contracted commodity suppliers, ensuring the achievement of annual contractual targets.
• Identify and onboard new vendors per category to diversify the vendor base and create a Preferred Supplier listing.

Reporting and Due Diligence:

• Generate monthly or weekly reports detailing meeting outcomes, KPI tracking, audits performed, vendor listing progress, and outstanding documentation.
• Complete prequalification due diligence within a two-working-day turnaround time.
• Collect, engage, and list new vendors within seven working days.
• Oversee risk management within your scope, implementing mitigation plans for supplier concerns and conducting financial reviews of strategic suppliers.
• Initiate and drive problem-solving efforts with suppliers concerning non-compliant materials or defects.
• Contribute to cost reduction projects and conduct regular reviews with internal customer representatives to gauge satisfaction levels.

Risk Assessment and Due Diligence:

• Identify and categorize potential risks associated with each supplier, considering financial stability, operational capacity, geopolitical issues, market volatility, and regulatory compliance.
• Conduct comprehensive assessments of supplier financial health, performance history, and operational capabilities, including financial audits, credit checks, and performance evaluations.
• Ensure supplier contracts are clear and comprehensive, outlining expectations, KPIs, compliance requirements, dispute resolution mechanisms, and penalties.
• Verify supplier adherence to all relevant laws and regulations, including environmental, labor, safety, and ethical standards.
• Assess data security and privacy measures for suppliers handling sensitive company data.
• Evaluate geopolitical factors, supplier location risks, and dependencies on specific regions or suppliers.
• Continuously monitor supplier financial stability and develop contingency plans.
• Keep records of all due diligence activities, assessments, audits, and communications with suppliers for legal and compliance purposes.
• Regularly review and update supplier risk management and due diligence processes to adapt to changing business environments and emerging risks.
• Collaborate with various departments, including legal, finance, procurement, and supply chain, to gain a holistic view of supplier-related risks.
• Any other requirements as per your line management

Required Qualifications

• Procurement: Bachelor’s degree or master’s
• Law: Bachelor’s or master’s degree
• Chartered Accountant (CA)
• Accounting or Finance: Bachelor’s degree
• Auditing background
• Forensic Auditing expertise
• Engineering: Bachelor’s or master’s degree

Preferred Qualifications (Optional):

• Procurement and Supply Chain Qualification (CIPS)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Leader, Network Surveillance

Location: Nigeria 
Employment Type: Permanent
Department: NOC

Job Description

• As Team Leader, Network Surveillance, you will ensure assigned team effectively and efficiently carries out detection, analysis, troubleshooting, escalation, and resolution of all alarms, outages, and/ or faults on the network.

Key Roles & Responsibilities

• Foster an enabling environment in which team-members promptly and effectively react to all network-related faults per shift.
• Coordinate activities and outputs of team-members, including providing on-the-job training/ guidance, ensuring strict compliance to escalation procedures, and monitoring performance based on set objectives.
• Review individual performance of team-members and complete their appraisals in accordance with the company’s performance appraisal procedures and timelines.
• Assist team members in diagnosing and assigning difficult network problems.
• Provide inputs in identifying team members’ training requirements and knowledge gaps.
• Ensure that team members appropriately capture all incidents and updates on the company’s ticketing application.
• Escalate to and/ or follow up with Field Operations Team Leaders, Regional Technical Operations Managers, and Regional NOC Manager on trouble tickets and other outstanding faults (problems) for timely resolution.
• Action all alarms and trouble tickets and ensure adherence to procedures.
• Monitor the status and progress towards resolution of all opened tickets.
• Provide critical data such as client support processes, procedures and workflows into the NOC knowledge base.
• Continuously search for innovative ways to improve quality of service to both internal and external customers.
• Effectively coordinate team-members on shift, monitoring allocated portfolio and promptly reacting to and closing all network-related faults accordingly.
• Ensure regular network update reports from the team are provided to relevant units.
• Champion initiatives to automate all routine processes aimed at boosting efficiency.
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
• Prepare and submit reports to the Regional NOC Manager on all matters relating to assigned team activities and performance.
• Perform other tasks and duties as assigned by the Regional NOC Manager.

Qualifications

• Bachelor’s Degree in Computer Science, Telecommunications Engineering, or any related discipline.
• Professional certifications such as CCNA, CCNP, etc, will be an asset.
• +7 years’ relevant experience in the telecoms industry.

Functional Competencies:

• Fault Management & Root-Cause Analysis
• Network Monitoring/ Availability/ Service Uptime Management
• Network Tools Admin/ Management
• Service Level Management
• Data Analysis & Reporting

Behavioral Competencies:

• Collaboration & Teamwork
• Workload Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Asset Management 

Location: Nigeria
Job Type: Full-Time
Department: Operations

Job Purpose

• Oversee infrastructure uplift projects and performance for customers’ hub, platinum and terminal sites across the company’s tower portfolio.

Key Roles & Responsibilities

• Advisory Role: Provide advice to senior management, especially the Director, Regional Operations, on infrastructure priorities, equipment scheduling, and policy matters.
• Stakeholder Engagement: Organize kick-off meetings with relevant stakeholders to initiate projects effectively.
• Report Coordination: coordinate and track reports
• Documentation: Ensure thorough documentation of project plans, deliverables, expectations, and outcomes.
• Progress Updates: Keep the Director, Regional Operations informed about project status, deliverables, obstacles, milestones, and impacts.
• Issue Resolution: Identify and resolve project issues to meet productivity, quality, and customer goals.
• MSP Support: Assist Managed Service Providers (MSPs) in meeting project deadlines.
• Collaboration: Collaborate with the field Team to ensure smooth project completion.
• Continuous Improvement: Drive ongoing improvement in passive infrastructure operating and maintenance standards.
• Network Performance: Monitor network performance before and after infrastructure upgrades, making necessary adjustments.
• Infrastructure Coordination: coordinate the implementation of network infrastructure optimization projects across all tower sites.
• Operational Planning: Translate company strategic objectives into actionable operational plans with clear roadmaps and milestones.
• Project Closure: Manage the processing of Job Completion Certificates (JCCs) and ensure financial closure of projects.
• Budget Input: Contribute to the department’s planning and budgeting process.
• Communication: Encourage effective communication among colleagues to facilitate information flow and issue resolution.
• Reporting: Prepare and submit comprehensive reports to the Director, Regional Operations on all matters related to the Projects team.
• Vendor Management: Maintain relationships with partners and vendors.
• Ad Hoc Tasks: Be ready to perform additional tasks and duties as assigned by the Director of Regional operation.
• Planning and execution of asset verification and audit, investigation and reporting on variances, making necessary recommendations to resolve discrepancies, and feeding into the fixed asset register.
• Develop and maintain strategic and annual asset management plans aligned with the company strategy and budget. Collaborate and consult with stakeholder functions where applicable to provide analysis and inputs to the asset planning process.
• Develop and oversee mechanism for managing, measuring, and maintaining EAM (Enterprise Asset Management) processes.
• Provide facilities and mechanisms to support and safeguard assets throughout their life cycle.
• Establish and execute a performance management system to evaluate effective utilization of assets in collaboration with relevant stakeholders.

Qualifications

• Bachelor’s degree in Telecommunications Engineering and/ or a related discipline.
• Advanced degree and/ or project management certifications, such as PRINCE2, PMP, etc, will be an asset.
• +10 years’ relevant experience in the telecoms industry.

Functional Competencies:

• Project Planning & Control
• Project Cost Management
• Vendor Management
• Process Management & Control
• Stakeholder Management
• Problem-Solving
• Integration Management

Behavioral Competencies:

• Collaboration & Teamwork.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Regional Quality Audit

Location: Nigeria 
Job type: Full-time (Permanent)
Department: Operations

Job Description

• As Specialist, Regional Audit, you will ensure IHS sites are built to quality standards and in line with international best practice. .

Key Roles & Responsibilities
Operations:

• Perform Site Readiness for Installation audits across assigned region.
• Allocate sites to Field Service Engineers to achieve integrated audit of sites.
• Ensure the team’s Service Level Agreement (SLA) with Rollout is achieved through effective implementation of the region’s Site Readiness for Installation audit plan.
• Deliver timely reports on audit outcomes in line with the Operations Quality Manual and stakeholders’ expectations.
• Monitor trends in regional audit outcomes for necessary escalation and communication to the Senior Specialist, O&M Support.
• Update the regional audit records after every audit.
• Ensure smooth transfer of all audited sites to the Operations team.
• Manage and close post-audit faults in collaboration with the Rollout team and other relevant stakeholders.
• Contribute towards optimization of the function’s Opex budget through effective implementation of the approved audit plan.
• Enhance value across the entire process through continuous proactive engagement with stakeholders on improved and/ or latest audit practices.
• Perform periodic independent evaluation of the audit process with a view of driving continuous improvement.
• Conduct power system analysis with the aim of improving application.
• Continually explore creative strategies for capturing and measuring client power requirements.

General Duties:

• Promote communication among colleagues for the benefit of information flow and to curb any problems that arise.
• Prepare and submit reports to the Senior Specialist, O&M Support.
• Manage relationships with partners/vendors.
• Perform other appropriate duties as requested by Senior Specialist, O&M Support.

Qualifications

• Bachelor’s degree in Engineering or any relevant discipline.
• +5 years’ relevant work experience in the telecoms industry.

Functional Competencies:

• Analytical Thinking
• Collaboration & Teamwork.
• Stakeholder Management.

Behavioural Competencies:

• Collaboration & Teamwork.
• Continous Management.
• Workload Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online