Recruitment at inq. Nigeria

inq. Nigeria, a subsidiary of inq., is a leading Edge solutions provider with a presence in 7 African countries (Nigeria, Botswana, Zambia, Cameron, Cote d’Ivoire, Malawi and South Africa). inq. Digital delivers cutting-edge solutions across five major service categories: Edge AI Solutions, SDN/NFV Solutions, Cloud-Based Solutions, Digital Solutions, and Intelligent Connectivity.

We are recruiting to fill the position below:

Job Title: Senior Account Manager

Location: Nigeria
Department: Sales Department, Nigeria
Reporting to: BDG Sales Leader / Regional Leader / Channel Leader

Job Description

• The Senior Account Manager is responsible for driving business growth, managing top-tier client relationships, and maximizing revenue.
• This role focuses on nurturing existing accounts, acquiring new customers, minimizing churn, and ensuring adherence to sales processes.

Responsibilities
Principal Accountabilities / Objectives:

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support needs and expectations, it is expected that they will retain these services with us. It is important to ensure that the product is relevant and working

Communications and Work Relationships:

• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, maintain professional relationships across all departments and clients.

Requirements

• Experience:
  • Minimum 3 years in account management within a telecom environment, solution sales, relationship management, and networking technologies.
  • Deep knowledge of mobile and fixed enterprise business industry including competition
• Knowledge, Skills, and Competency requirements:
  • Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management,
    Account Planning, competing to win and more.
  • Skills: Objection handling, negotiating, relationship building, analytical abilities, Microsoft and Google applications usage and CRM usage. Account planning and territory management skills.
  • Attitude: Exceptional communication, confidence, sales-oriented mind-set, high self-motivation, and accountability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Account Manager

Location: Nigeria
Department: Sales Department, Nigeria
Reporting to: BDG Sales Leader/Regional Leader/Channel Leader

Overview

• The Account Manager plays a pivotal role in maintaining and growing business from existing and new client accounts, selling additional products and services, minimising churn, maximising revenues, and obtaining market intelligence.

Principal Accountabilities / Objectives

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times.
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support.

Job Description

• Communications and Work Relationships:
  • Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human Capital, Innovation & Partnerships
  • External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
  • Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, and maintain professional relationships.

Requirements

• Experience:
  • Minimum 2 years in account management within a telecom environment, solution sales, relationship management, and networking technologies.
• Knowledge, Skills, and Competency requirements:
  • Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management, Account Planning and territory management skills
  • Skills: Objection handling, negotiating, relationship building, and Microsoft and Google applications usage and CRM usage.
  • Attitude: Effective communication, confidence, sales outlook, self-motivation, and accountability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Partner Service Operations Lead

Location: Nigeria
Department: Innovation & Partnerships
Reporting to: Manager, Partner Services & Operations

Job Description

• Ensure seamless operational delivery between partners and internal teams.
• Oversee service activations, incident management, partner escalations, service availability, and operational compliance to support end-to-end service quality.

Responsibilities
Principal Accountabilities / Objectives:

• Coordinates new partner service requests and activations.
• Oversee partner onboarding, change management, and operational documentation.
• Track and coordinate resolution of partner-related incidents.
• Manage daily operational reviews with key partners.
• Monitor adherence to SLA commitments and escalate as required.
• Coordinate with internal NOC, SOC, and Service Delivery teams for issue closure.
• Maintain service availability dashboards and operational KPIs.
• Implement continuous improvement initiatives with partners.
• Drives responsiveness throughout the service lifecycle.

Key Performance Indicators

• Service activation time < 5 business days.
• SLA adherence and uptime metrics.
• Incident resolution time.
• Escalation rate < 10%.
• Operational audit compliance.
• Partner onboarding satisfaction > 80%.

Requirements

• Qualifications & Experience:
  • Bachelor’s Degree  in Telecommunications, IT, or related field.
  • 5 – 7 years of experience in service operations or partner delivery.
  • Experience managing service-level performance in telecom service environments.
• Skills & Competencies:
  • Strong operational and analytical skills.
  • Excellent communication and coordination.
  • Process improvement orientation (ITIL certification an advantage).
  • Ability to manage multiple partners concurrently

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Tax & Treasury Accountant

Location: Nigeria
Department: Innovation and Partnerships
Reporting to: Head of Innovation and Partnerships

Job Description

• Responsible for the design and architecture and implementation of products from conceptual
• stage to product launch.
• Shall be responsible for the commercial life cycle management of products.

Principal Accountabilities / Objectives

• Testing of concept with potential target markets
• Market testing to access the responsiveness and acceptance of the market to new product
• Full commercial launch of new products into market for early adopters
• Manage complete life cycles of the product line
• Realization of product Business Plan and Business Case objectives
• Competitive landscape and market potential continuous scanning
• Serve as the primary resource centre for all product related information
• Market testing to continually access the responsiveness and acceptance of the market to products
• Assist to drive the new product development process and manage the evolution of products through their life cycles
• Development and execution of product launch plans and forecasting
• Define and execute the acceptance criteria for Proof of Concepts
• Work with Core Engineering to identify and drive the adoption of new technologies for optimizing existing products/services
• Development and update of sales tools such as product pricing, product presentations, service order forms, customer contracts
• Generate monthly and periodic reports that track the product operational and commercial performance at various stages of the life cycle as against the business plan.
• Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Develop product pricing and positioning and proposition strategies and translate these strategies into detailed product requirements.
• Analyzing partner relationships for products and provide input into periodic products roadmap and overall marketing plans
• Liaise with Product Marketing to help revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns
• Provide pre-sales product support to Solutions Architects in the development of customer proposals, bespoke solutions, bids and major tenders
• Provide product support to the sales team pre and post launch via training, target customer meetings.
• Conduct research on current trends and monitor related developments in the telecommunications industry
• Provide an updated documentation library of all product materials for archiving
• Perform other job related duties as required.

Communications and Work Relationships:

• Internal: Solutions Architects
• External:
• Other Business Units: All Departments.

Knowledge, Skills, Experience and Competency requirements
Qualifications

• Bachelor’s Degree, preferably in an Engineering discipline

Experience

• 3 – 5 years’ experience in Telecommunications or ICT environment
• 3 – 5 years’ experience in Product development and management

Prior experience in work group activities

• Multitasking abilities, being able to take on several projects across several work streams
• Effective communications and writing skills
• Effective presentation skills
• Ability to take ownership by influencing superiors
• Working and relating with peers excellently.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Tax & Treasury Accountant

Location: Nigeria
Department: Finance
Reporting to: Head of Finance

Job Description

• Responsible to assist the Tax & Treasury Manager to ensure there is no tax exposure, limit infractions ensure a cash flow balance for the organization.

Principal Accountabilities / Objectives 
Tax Function:

• Providing information for tax audits and transfer pricing audit
• Computation and Filing of WHT & VAT monthly return
• Filing of company income tax
• Ensure Tax clearance certificate is obtained timely
• Provision of documents during tax and transfer pricing audit
• Posting of transaction in the accounting software of tax GL accounts
• Assist the tax manager in liaising with the various tax consultants
• Month end Balance Sheet reconciliation
• Supervise the work of the tax accountant
• And other tasks as assigned by the manager

Treasury Function:

• Managing Bank relationships
• Monthly and Quarterly Cash forecast
• Regular payments to local vendors per ageing report
• Review advance request and retirement
• Daily bank balance report
• Salary payment booking
• Quarterly bank mandate audit
• Monitoring of Bank position and reporting
• Monthly payments for foreign & local vendors
• Processing net off documents
• And other tasks as assigned by the manager.

Knowledge, Skills, Experience and Competency requirements

• The job holder must have a Degree (preferably in Accounting) with a minimum of 5 years’ post NYSC experience especially in a relevant finance function. Possession of ICAN/ACCA certificate will be an added advantage.
• Good knowledge of Tax environment
• Sound Treasury skills
• Exceptional analytical problem solving skills and pays attention to details
• Membership of CITN.

Communications and Work Relationships:

• Internal: All staff, HR
• External: Vendors, Tax authorities, Banks, Customers
• Other Business Units: All Departments

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Partner Commercial & Performance Operations Lead

Location: Nigeria
Department: Innovation & Partnerships
Reporting to: Manager, Partner Services & Operations

Job Description

• Drive the commercial and performance management agenda across all partners.
• Ensure partner contracts, invoice billing models, and operational performance align with commercial targets and client SLAs.

Responsibilities
Principal Accountabilities / Objectives:

• Drives cost control and commercial alignment across engagements.
• Track partner performance metrics and recommend performance improvement plans.
• Conduct profitability analysis across key partner portfolios.
• Support commercial negotiations and renewals.
• Monitor adherence to contract SLAs and ensure escalation for underperformance.
• Collaborate with Finance and Product Management to align partner costs to product pricing.
• Lead the automation of performance dashboards and reports.
• Manages partner payments, invoicing, and reconciliation.

Key Performance Indicators

• Partner cost optimization (% savings).
• Cost variance < 5% against forecast.
• Partner contract & SLA compliance rate >90%.
• Invoice accuracy > 98%.
• Partner credit note collections vs. service performance.

Requirements

• Qualifications & Experience:
  • Bachelor’s Degree in Business, Finance, or Engineering.
  • 3 – 6 years of experience in commercial operations, partner management, or financial analysis within telecoms or technology.
  • Strong analytical and negotiation capabilities.
• Skills & Competencies:
  • Proficiency with Excel/Power BI for analytics.
  • Strong financial and contractual understanding.
  • Collaborative mindset with cross-functional teams.
  • Strategic thinking and presentation skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the email.

Job Title: Manager, Partner Services & Operations

Location: Nigeria
Department: Innovation & Partnerships
Reporting to: Executive Head, Innovation & Partnerships

Job Description

• Provide strategic leadership for all partner ecosystem operations, driving performance, governance, and collaboration with key vendors, OEMs, and service delivery partners.
• Ensuring partner alignment to commercial goals, operational excellence, and customer satisfaction.

Responsibilities
Principal Accountabilities / Objectives:

• Define and execute the Partner Services & Operations strategy, transforming vendor management into a value-driven partner ecosystem.
• Lead operational performance governance for all partners.
• Develop and manage the partner scorecard framework, monitoring SLAs, KPIs, compliance, and escalation protocols.
• Drive partner onboarding, contract renewals, pricing reviews, and operational risk assessments.
• Collaborate with Procurement, Finance, Service Delivery, and Product Management to optimize partner performance and margins.
• Lead quarterly Partner Business Reviews (PBRs) to assess performance, roadmap alignment, and innovation opportunities.
• Champion automation, analytics, and reporting to improve visibility of partner operations.
• Build, mentor, and manage the Partner Services & Operations team

Key Performance Indicators

• Partner SLA compliance rate (%).
• Partner performance index (weighted score).
• Partner-related incident resolution time > 48hrs
• Reduction in operational cost per partner.
• Partner satisfaction / NPS > 85%.
• Quarterly performance review completion rate.

Requirements

• Qualifications & Experience:
  • Bachelor’s Degree in Engineering, Business, or related field (MBA preferred).
  • 7 – 15 years in service operations, partner management, or vendor governance within telecoms, cloud, or digital services.
  • Proven track record of leading high-performing operations teams
• Skills & Competencies:
  • Strong commercial acumen and negotiation skills.
  • Deep understanding of enterprise telecoms operations.
  • Data-driven decision making and analytics mindset.
  • Excellent stakeholder and partner relationship management.
  • Leadership and people development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Partner Operations Analyst

Location: Nigeria
Department: Innovation & Partnerships
Reporting to: Manager, Partner Services & Operations

Job Description

• Provide data-driven insights into partner performance, cost, and operations.
• Support reporting, analytics, and partner governance processes with accurate, timely, and actionable intelligence.

Responsibilities
Principal Accountabilities / Objectives:

• Develop and maintain dashboards and reports on partner performance and SLAs.
• Support the Partner Service Operations Lead and the Partner Commercial & Performance Operatons Lead in tracking financial and operational KPIs across partner portfolios.
• Analyze incidents, trends, and cost deviations to recommend improvements.
• Support quarterly Partner Business Reviews with data insights.
• Ensure data integrity across reporting systems.
• Participate in automation projects and process documentation.
• Serves as operational backbone for partner services.

Key Performance Indicators

• Report accuracy and timeliness >95%.
• Partner performance trend improvements.
• Efficiency of data analysis and automation initiatives >99%.
• Process compliance rate > 90%.

Requirements

• Qualifications & Experience:
  • Bachelor’s Degree in Statistics, Engineering, or Computer Science.
  • 2 – 4 years of experience in data analytics or operations.
  • Strong proficiency in Excel, or Power BI.
• Skills & Competencies:
  • Analytical thinking and attention to detail.
  • Process documentation and reporting discipline.
  • Communication and presentation skills.
  • Understanding of telecom or cloud operations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.

Job Title: Partner Operations Intern

Location: Nigeria
Department: Innovation & Partnerships
Reporting to: Partner Operations Analyst

Job Description

• Support the Partner Operations team in reporting, data management, and operational coordination.
• Gain hands-on experience in partner management, analytics, and service operations within a telecoms infrastructure business

Responsibilities
Principal Accountabilities / Objectives:

• Assist in data collection and report generation.
• Help track partner performance indicators.
• Maintain partner documentation and logs.
• Support incident follow-ups and task coordination.
• Participate in process improvement and automation projects.

Key Performance Indicators

• Task completion accuracy >90%.
• Timeliness of report updates and documentation accuracy >95%.
• Contribution to operational process improvements.
• Learning milestone achievement per quarter

Requirements

• Qualifications & Experience:
  • Bachelor’s Degree (completed or ongoing) in Business, Engineering, or IT.
  • Strong analytical and problem-solving ability.
  • Interest in telecoms, cloud, or digital services.
• Skills & Competencies:
  • Good communication and teamwork.
  • Proficiency in Excel and PowerPoint.
  • Attention to detail and eagerness to learn.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.