Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Onboarding Operations Executive

Location: Nigeria

About the job

• An experienced professional responsible for managing end-to-end merchant onboarding, from lead generation, conversion, and processing to post-onboarding support processes, ensuring compliance with SLAs and optimising the onboarding experience through cross-functional collaboration with stakeholders to achieve high onboarding velocity and customer satisfaction.

Responsibilities
Team Leadership and Development:

• Provide guidance, support, and directions to the team members.
• Review and manage self-performance.
• Responsible for career development and career planning.

Current Operational Activities:

• Onboarding – Providing a coordinated sub-team response to the merchant onboarding request through

Lead Generation and Lead Conversion:

• Management of generated leads from campaigns and activations from marketing, sales and business development teams
• Coordination of telemarketing activities of inbound and outbound calls for achieving a high conversion rate for generated leads, customer retention and reduction in churn
• Manage walk-in customers and oversee assisted onboarding

Lead Processing:

• Ensuring speedy processing of approved merchants (Acquired and PTSP) within the approved SLA through
• Parameter Management (Parameter Generation, Nibss & Kimono Registration, Parameter update/change)
• Merchant profiling on extraswitch, aribiter and related platforms
• Provision of merchant onboarding support and ensuring a high conversion rate for generated leads
• Collaboration with the Sales and Product teams to ensure a seamless and efficient customer onboarding experience. This includes aligning merchant requirements, addressing onboarding challenges promptly, and ensuring that product configurations meet customer expectations from the start.
• Profiling all eligible 2ISW and PTSP merchants on the appropriate MRSP settlement platform (Instant, Sameday and T+1), ensuring accurate classification and correct alignment of applicable fees.
• Handling of all requests for international card acceptance. This includes reviewing and validating merchant eligibility and ensuring complete and accurate profiling of ETT.
• Ensuring that all approved merchants onboarded on the Quickteller Business (QTB) platform are promptly and accurately profiled for alternative payment channels, enhancing transaction flexibility.
• Pre-screening and evaluation of merchants using pre-defined fraud/risk indicators before the full onboarding process starts.
• Ensures accuracy in terminal configuration, certification, and QA checks (QA1 & QA2).
• Troubleshooting and resolving parameter issues that occur on merchant POS.

Merchant Management:

• Manage merchant relationships across all Inclusio products and services.
• Retain and grow existing and new merchant portfolio transactions via outbound calls
• Provide technical support for all merchant-related issues.
• Work closely with sales, key account and business development teams and BSPs, offering technical assistance and solution expertise to propel sales efforts forward.

Process Management and Review:

• Ensures adequate documentation of the processes and procedures of the team’s services.
• Drive compliance for KYC and regulatory expectations
• Collects feedback from field activities to inform continuous improvement across operations
• Issue resolution and escalation

Requirements
Education:

• University Graduate Degree in a numerate, science, or other related field.
• Any other professional certification will be an added advantage.

Experience:

• At least 5 years of merchant onboarding or POS support experience, preferably in a reputable Financial Institution or FinTech company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Embedded Frontend Engineer

Location: Nigeria

Job Description

• We are seeking a versatile Embedded Systems Front-End Engineer with strong skills in embedded UI development, CAD-based hardware/mechanical design, and Figma UI/UX prototyping to join our team “Automation & Integration Engineering Team”.
• The ideal candidate will bridge the gap between device hardware design, embedded software front-ends, and user experience design for companion applications and dashboards.
• This requires a multidisciplinary engineer who can design interfaces for embedded devices, prototype user experience in Figma, and contribute to CAD models for enclosures and hardware integrations.

Responsibilities
Embedded Front-End Development:

• Design and implement graphical user interfaces (GUIs) for embedded systems (LCDs, TFTs, OLEDs, touchscreens).
• Develop front-end applications in C/C++, Python, or Java (for embedded Android-based HMIs). Use frameworks such as LVGL, Qt for Embedded, or TouchGFX to create optimized interfaces for low-power devices.
• Integrate UI with real-time data from sensors, actuators, and communication protocols (UART, SPI, I2C, CAN, RS485, Modbus, MQTT).

UI/UX Design (Figma):

• Design intuitive, user-friendly layouts and workflows in Figma for embedded GUIs and companion mobile/web applications.
• Develop wireframes, prototypes, and design systems to guide both embedded and mobile UI implementation.
• Collaborate with firmware and mobile app developers to ensure design fidelity and usability across platforms.
• Conduct user research and usability testing to refine UI/UX designs for embedded systems and dashboards.

CAD & Hardware Integration:

• Create and refine 3D CAD models for device enclosures, housings, and mounts using SolidWorks, Fusion 360, or AutoCAD.
• Collaborate with PCB and hardware teams to ensure seamless integration of displays, connectors, and user-interface hardware.
• Support mechanical design reviews, focusing on manufacturability, ergonomics, and usability.
• Prototype and iterate designs via 3D printing, CNC machining, or other rapid prototyping methods.

Cross-Functional Collaboration:

• Work closely with firmware, hardware, and product teams to deliver integrated solutions.
• Contribute to system-level design decisions, balancing UI/UX needs with hardware and performance constraints.
• Participate in end-to-end product lifecycle from concept → design → prototyping → production.

Requirements
Education:

• Bachelor’s Degree in Electrical/electronic Engineering, Computer Engineering, Mechatronics, or related field. Master’s degree is a plus.

Experience:

• 1 – 4 years of experience in embedded systems UI development
• Demonstrated ability in Figma for UI/UX design (with a portfolio of wireframes, prototypes, or dashboards).
• Hands-on experience with CAD tools (Fusion 360, AutoCAD, or equivalent).

Technical Skills:

• Embedded programming skills in C/C++, Python, is a plus o Familiarity with UI frameworks for embedded devices (LVGL, TouchGFX).
• Strong Figma design and prototyping skills (including design systems, interactive flows).
• Knowledge of PCB layout considerations and integration of hardware components with enclosures.
• Understanding of embedded hardware design fundamentals (MCUs, displays, sensors, power).

Soft Skills:

• Strong design-thinking mindset with an eye for detail.
• Excellent communication and documentation skills.
• Ability to work across software, hardware, and design disciplines.

Preferred:

• Experience designing IoT companion apps/dashboards (mobile or web).
• Familiarity with industrial design principles (ergonomics, materials, usability).
• Understanding of cloud integration and edge-to-cloud UI design.
• Experience in usability testing and design iteration cycles

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Digital Onboarding Operations

Location: Nigeria
Employment Type: Full-time (Hybrid)

About the job

• To manage the team responsible for digital merchant onboarding and support strategies; to drive growth, retention, and delightful experience for merchants and aggregators on our payment gateway, thereby enabling the achievement of revenue and market share objectives.

Responsibilities

• Leadership and Direction
  • Provide leadership and strategic direction to the onboarding and support team, driving sales and adoption through the execution of robust merchant success strategies to achieve the overall business target for revenue growth
  • Manage and drive the performance of direct reports, set appropriate performance KPIs and hold them accountable for achieving these, provide constructive performance feedback and take appropriate corrective action where necessary to ensure achievement of team/personal objectives.
  • Motivate and develop the team by providing training, coaching, mentoring, and identifying talent and successors for pivotal roles.
• Merchant Onboarding and Integration Support
  • Manage the overall onboarding activities; leading kick-off calls and troubleshooting issues during onboarding and go-live.
  • Coordinate merchant engagement to obtain additional information or documentation relating to their onboarding and drive the merchants to successful value realisation.
  • Provide guidance and support to prospective merchants
  • Work closely with Product and Implementation teams to ensure a seamless integration experience for web merchants
  • Liaise with sales and business teams to properly understand the merchant’s use case and provide the necessary APIs required for integration
• Business Development
  • Create and maintain a viable client database and mailing list for business follow-up.
  • Manage a portfolio of merchants and aggregators to achieve revenue and market share objectives
  • Develop a focused growth strategy for new merchant acquisition and onboarding.
  • Conduct market research and analysis to identify new business development opportunities to stay ahead of the competition
• Compliance and Due Diligence
  • Responsible for the KYC checklist and first-level review, and due diligence.
  • Liaise with the Compliance Team for advisory regarding KYC documentation to ensure regulatory compliance.
  • Responsible for the recertification of onboarding documents and certificate/license renewal by partners.
  • Ensure merchants comply with payment industry regulations and security standards.
• Client and Customer Management (Internal and External)
  • Act as a business partner to both external and internal customers and manage relationships with them.
  • Lead communication with relevant internal stakeholders to raise awareness on onboarding/integration issues
  • Follow up with partners to check in on their integration and provide support where necessary.

Requirements

• Education
  • General Education
    • University Post Graduate Degree in Social Sciences, Finance or other related fields.
• Experience
  • General Experience
    • At least 8 years of merchant services experience, preferably in a reputable Financial Institution or FinTech company.
  • Managerial Experience
    • At least 3 years’ experience in leading and managing people and resources
• Relevant professional certifications such as:
  • IT Service Management (ITSM)
  • Lean Six Sigma (LSS)
  • Project Management Professional (PMP)
  • Agile Project Management (AgilePM)
  • Certified or Professional ScrumMaster (C/PSM)
  • Any of the above would be an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online