Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build an Africa where payment is a seamless part of everyday life.

We are recruiting to fill the position below:

Job Title: Blockchain Engineer

Location: Nigeria
Job type: Full-time

Job Summary

• We are looking for a highly skilled Blockchain Engineer to join our innovative team. The ideal candidate will have a strong background in blockchain technology, smart contract development, and decentralized application (dApp) architecture.
• This role requires deep technical expertise and the ability to design, develop, and implement blockchain solutions that meet business needs.

Responsibilities

• Blockchain Development: Design, develop, and deploy blockchain-based solutions, including smart contracts and decentralized applications (dApps).
• Smart Contract Programming: Write and test secure smart contracts using languages such as Solidity, Rust, or Go.
• Network Management: Set up and manage blockchain nodes, ensuring the security, performance, and scalability of the network.
• Integration: Integrate blockchain solutions with existing systems and applications, ensuring seamless functionality across platforms.
• Security and Auditing: Implement rigorous security measures and conduct regular audits to ensure the integrity and confidentiality of blockchain solutions.
• Collaboration: Work closely with product managers, designers, and other engineers to design and implement new features.
• Documentation: Maintain thorough documentation of the blockchain architecture, development processes, and smart contract codebases.
• Continuous Learning: Stay updated with the latest developments in blockchain technology and apply this knowledge to improve and innovate existing systems.
• Troubleshooting: Identify, diagnose, and resolve issues related to blockchain functionality and performance.

Required Qualifications
Educational Qualification:

• Bachelor’s Degree in Computer Science, Engineering, or a related field, or equivalent experience.

Experience:

• Proven experience as a Blockchain Engineer or in a similar role, with hands-on experience in blockchain platforms like Ethereum, Hyperledger, or Polkadot.

Technical Skills:

• Proficiency in programming languages such as Solidity, JavaScript, Python, or Rust.
• Experience with blockchain frameworks and tools such as Truffle, Hardhat, or Remix.
• Knowledge of cryptographic principles and secure coding practices.
• Familiarity with decentralized finance (DeFi) protocols and token standards (e.g., ERC-20, ERC-721).
• Experience with version control systems like Git and CI/CD pipelines.

Preferred Qualifications:

• Experience with cross-chain interoperability and layer-2 scaling solutions.
• Familiarity with consensus algorithms (e.g., Proof of Work, Proof of Stake).
• Contributions to open-source blockchain projects.
• Understanding of software development best practices, including Agile methodologies.
• Knowledge of cloud platforms (AWS, Azure) and their blockchain services.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager

Location: Nigeria
Job type: Full-time

Job Purpose

• To design, build and ship quality cross-border bulk payment platforms/features that serve Businesses in Nigeria and Africa using the Scaled Agile Framework (SAFe), and to strategically handle in-life product management throughout the entire product lifecycle.

Job Responsibilities

• Develop a clear Product vision and Product strategy, in collaboration with key stakeholders.
• Communicate the vision and strategy clearly and obtain buy-in across board.
• Conduct regular market/user research (VOC) to identify and validate market trends in the B2B payments, bulk disbursements and remittances spaces, within Nigeria and Africa.
• Work with Business Development teams to develop and validate sound business cases for new and existing epics and/or features.
• Manage the Feature/Program backlog and coordinate refinement sessions at Program level.
• Create product roadmap/key milestones, obtain buy-in among key stakeholders and execute in a timely manner.
• Conduct continuous product discovery activities aimed at clarifying pain points and validating proposed solution prototypes.
• Facilitate weekly feature backlog refinement and prioritization activities in line with SAFe.
• Design and document feature user journeys, clear user stories and acceptance criteria for agreed/prioritized product features (New Features, Improvements, Bug Fixes) working closely with the Product Owners.
• Work closely with Product UX Designers to develop well-researched product UX designs.
• Communicate product vision, strategy and roadmap objectives, user stories and acceptance criteria to Software Engineers and Core Operations teams and ensure proper understanding.
• Participate in SAFe activities at Program level with your assigned team – PI planning, Backlog refinement sessions, Sprint/Iteration planning sessions, Iteration Reviews and Retros, Daily Stand Up, ART Sync sessions.
• Work with Agile team (and external customers, as needed) to deliver prioritized objectives and key results in a timely manner.
• Define and monitor product performance metrics throughout the product lifecycle; analyze and interpret product data and formulate necessary proactive adaptation strategies.
• Ensure adherence to internal Product Management principles and Agile processes.
• Ensure quality product documentation (Product Books, Product Requirement Documents, User guides, manuals, sales collaterals, etc.) documented centrally on SharePoint, Confluence and/or JIRA.
• Work closely with Marketing to launch new products and/or new product features when required.
• Develop quality product presentations and deliver them to intended stakeholders, as required.
• Collate and deliver product deliverable progress update reports at the defined cadence.
• Work with the Customer Support and Marketing teams to draft and send out communiques to Partners and Customers as required.
• Regularly research, analyze and interpret competitor trends and performance/data.
• Stay up to date with the policies/circulars of the Central Bank of Nigeria and ensure that Bulk
• Disbursements and remittances products/features are developed/delivered in compliance.
• Ensure timely closure of open risk-related tasks, where required.
• Participate fully in company activities at team level and companywide.
• Any other Product Management duties assigned by your Line Manager.

Requirements

• 3-5+ years hands-on experience as a Product Manager and/or Owner in a Fintech (Payments) or Electronic Banking role/ Thorough understanding of Product and Platform architecture
• Deep understanding of the digital payments landscape, especially B2B Payments (Bulk Disbursements)/
• Experience managing and leading cross-functional delivery teams, including Software Engineering teams
• Extensive experience in the Financial Services industry
• Product analytics, targeted at understanding key performance metrics and generating insights from product performance data.
• Strong leadership and organizational skills.
• Excellent communication skills. Must be comfortable interacting with customers and internal audiences at Executive Management level
• Excellent people skills.
• Minimum of Bachelor’s Degree in Business Administration/Computer/System/Electrical/ Electronic Engineering/Computer Science or a related STEM discipline
• Certified Product Manager and/or Owner certification (required)
• Scaled Agile Framework (a plus)
• Fintech and/or Electronic Banking Experience (required)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Information Systems Audit

Location:  Nigeria
Employment Type: Full-time

Job Description

• Reporting to the Divisional Head, Head of Information Systems and Security Audit, the Head of Information Systems Audit will manage individual assigned internal audit engagements, focusing on Information technology systems which support various functions, processes, assets, infrastructure, products, and functions across the Interswitch Group, including Nigeria, Kenya, Uganda, Germany, and other new markets that open up with the company’s expansion.
• The role requires the requisite IT audit competencies, deploying IT audits and risk control frameworks and will have significant exposure to senior management across all operating companies in the Group.
• The individual will work and lead internal IT audit staff or utilize co-sourcing staff to deliver IT-related audit assignments through planning, execution, reporting, audit close-out, and follow-up phases in line with the global practices and using technology tools for smart and agile audit execution.

Responsibilities

• Plan, coordinate and execute IT audits as per the annual audit plan and support IT audit elements within other internal audit engagements
• Undertake comprehensive engagement-level planning and manage process-level IT risk assessment workshops related to each assignment. (Per audit work plans)
• Develop schedules, priorities, work procedures, and audit programs for achieving audit objectives and goals.
• Assign, coach and supervise the daily activity and work of other auditors for quality assurance and adherence to audit methodologies (including co-sourced audit staff)
• Drive third-line IT Audit reviews across applications, databases, operating systems, infrastructure, and networks including for example Windows; Linux; Oracle DB; MSSQ
• Ensure review and working paper documentation supports efficient, accurate, reliable, and effective reporting and conclusions
• Ensure that findings and recommendations are clearly presented to the process owner and agreed upon by management and that a subsequent draft audit report is issued promptly.
• Prepare draft reports/presentations summarizing results of testing along with proper remediation recommendation
• Follow-up on outstanding management actions from past reviews
• Engage with business process owners in their responsibilities regarding internal control compliance
• Develop value-adding relationships with process owners to facilitate continuous improvement
• Keep abreast of new trends in Information Technology like cloud computing, blockchain etc. and provide expertise in IT audit methodologies and standards.
• Use CAAT Tools and application of data analytics techniques for audit purposes including continuous auditing, scripts to query data tables for trends and exceptions
• Assist audit staff in performing complex analyses in audits and reviews
• Perform other functions as assigned by the Chief Internal Auditor

Competencies

• IT Audit
• Data analysis skills
• ITGC
• IT Risks, threats, and vulnerabilities
• IT Security
• Application controls
• Database and network controls
• Business communication and presentation skills
• People skills

Requirements

• Bachelor’s and/or Advanced degree in Computer Science or any related disciplines.
• Professional IT Audit Qualification – CISA, and other IT certifications like CRISC, CISM and CISSP.
• Professional internal audit qualifications a good advantage
• Other general IT certifications is a good advantage
• 10-12 years relevant experience in IT Audit (including 3 years in a managerial position).
• Prior experience working in fintech or payment services firm; Big 4 professional service firm; banking or other financial services firm, technology firms etc. will be an advantage.
• Hands-on experience in IT risk and control auditing; IT general controls and IT application controls auditing; and IT security audit.
• Experience in big data analytics techniques, continuous auditing and use of CAAT for audit execution
• Good understanding of the latest IT auditing techniques and use of tools
• Complex problem-solving skills and ability to work under pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Engineer

Location: Nigeria
Employment Type: Full Time

Job Purpose

• To design software engineering processes within the Data Platform engineering team and ensure the seamless deployment, monitoring, and optimization of applications under the purview of Data platform engineering.

Job Responsibilities

• Connect with subject matter experts (SMEs) to identify problem areas.
• Collaborate with cross-functional teams to design and implement solutions that align with organizational business objectives.
• Develop architectural blueprints and technical specifications.
• Design and test technical architecture.
• Propose data solutions to tackle business challenges
• Creating and managing data pipelines that move data from various sources to storage systems and data warehouses.
• Ensuring data from different sources is integrated and accessible for analysis
• Designing, implementing, and maintaining databases and large-scale processing systems.
• Keep up to date with the latest developments in spring boot, Java and related technologies.
• Responsible for bug fixes and improvements
• Improving the performance of data systems to handle large volumes of data efficiently.

Educational Requirements

• Bachelor’s Degree in Computer Science / Computer Engineering, or a related field.

Experience Requirement:

• Minimum of 6 years in a data engineering.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Acquirer Business Operations

Location: Nigeria
Job type: Full-time

Job Purpose

• To lead the Acquirer Business Operations team and efficiently optimize processes, manage resources, mitigate risks, and ensure quality standards within the Merchant Acquiring business to drive operational excellence and enable the business to maintain a competitive edge in the market.

Responsibilities
Leadership:

• Provide strategic guidance and vision for the Acquirer Business Operations function to align with organizational objectives.
• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement.
• Drive operational excellence by optimizing processes, workflows, and resource allocation to enhance efficiency and effectiveness.
• Build and maintain relationships with key stakeholders, including Merchant Partners and Payment Processors, to support business objectives and foster collaboration.
• Identify, assess, and mitigate operational risks within the Merchant Acquiring Business, ensuring compliance with regulatory requirements and industry standards.
• Establish and monitor key performance indicators (KPIs) to track operational performance, identify areas for improvement, and drive strategic decision-making.

Business Operations:

• Manages prompt settlement of all Instore and Digital Merchants, ensuring swift resolution of escalated issues.
• Ensures Merchant Acquiring Business adheres to all Compliance and Risk recommendations, both local and international.
• Supervises Dispute Operations process to prevent revenue leakage from chargebacks.
• Oversees Revenue Assurance for Merchant Acquiring Business, including Fee configuration implementations.
• Manages Fraud Monitoring and analysis of chargebacks to mitigate financial exposure for the Acquiring Business.
• Leads End-to-End User Assessment of new service/product deployments.
• Ensures all Reporting platforms are operational for Instore and Digital Merchants.

Instore Services:

• Oversees procurement of POS Consumables, making informed decisions on quantity, quality, and vendor selection to optimize cost reduction.
• Supervises Telco payment processes, ensuring adherence to SLAs and uninterrupted service for POS terminals.
• Ensures compliance with Operational Level Agreements (OLA) and Service Level Agreements (SLA) for Banks, including contract fulfilment, renewal, and legal liaison.
• Manages Expenses and Receivables, ensuring accurate and precise invoicing management for group billing.
• Makes timely and informed decisions regarding POS Consumables procurement to maintain operational efficiency.

Business Service Improvement:

• Leads efforts to ensure the long-term health of the merchant base by identifying opportunities for service enhancement within operations.
• Drives continuous improvement initiatives for the Merchant Acquiring Business, ensuring timely closure of all compliance review assessments and achievement of improvement objectives.
• Enhances merchant support retention by continuously monitoring and analyzing service performance, considering trends and customer feedback.
• Oversees merchant training on product integration and administers training programs for both Instore and Digital Merchants.
• Collaborates with relevant stakeholders to address and resolve issues/complaints raised by merchants.
• Supervises and operationalizes processes within the Paymate Business to ensure smooth functioning.
• Ensures timely closure of all compliance open items to mitigate against statutory sanctions and regulatory risks.

Regulatory Compliance and Standardization:

• Regularly assess regulatory requirements applicable to the Merchant Acquiring Business.
• Stay updated on changes in laws, regulations, and industry standards related to payment processing and financial services.
• Document regulatory requirements, compliance controls, and responsibilities for adherence.
• Organize training programs to educate the business on regulatory requirements, compliance obligations, and ethical standards.
• Conduct regular training sessions to ensure Paymate staff awareness and understanding of compliance policies and procedures.
• Monitor compliance activities within the Merchant Acquiring Business to ensure adherence to regulatory requirements and internal policies.
• Maintain accurate and up-to-date documentation of compliance activities, including records of assessments, training sessions, and regulatory communications.

Service Monitoring:
Chargeback Analysis and Prevention:

• Analyze chargeback trends and patterns to identify root causes and potential areas for improvement.
• Develop strategies and measures to prevent chargebacks, such as enhancing fraud detection systems and improving customer service processes. Dispute Resolution Management:
• Manage the dispute resolution process, including investigation, documentation, and resolution of merchant and customer disputes.
• Collaborate with relevant stakeholders, such as banks, merchants, and payment networks, to resolve disputes in a timely and satisfactory manner. Compliance with Settlement Standards:
• Ensure compliance with settlement standards and regulations, such as card scheme rules and regulatory requirements for payment processing.
• Implement controls and procedures to adhere to settlement timelines, reconciliation processes, and fund disbursement regulations. Reporting:
• Monitor chargeback and dispute metrics regularly to track performance and identify areas for improvement.
• Generate reports and analytics on chargeback rates, dispute resolution times, and settlement accuracy to assess business performance and compliance.

Capabilities:

• Process Optimization: The ability to streamline operational processes, workflows, and procedures to improve efficiency, reduce costs, and enhance productivity.
• Resource Management: To effectively allocate and utilize human, financial, and technological resources to support day-to-day operations and strategic initiatives.
• Risk Management: To identify, assess, and mitigate risks to business operations, including operational, financial, regulatory, and reputational risks.
• Strategic Planning: The ability to develop and implement operational strategies aligned with the organization’s overall goals and objectives, considering market trends, competitive landscape, and internal capabilities.
• Continuous Improvement: The culture and processes in place to promote continuous improvement through the adoption of best practices, innovation, and feedback mechanisms to drive operational excellence.
• Stakeholder Management: To build and maintain effective relationships with internal and external stakeholders, including customers, suppliers, vendors, and regulatory agencies, to support operational goals and objectives.
• Compliance and Regulatory Adherence: The ability to ensure compliance with applicable laws, regulations, and industry standards governing business operations, including data privacy, financial reporting, and environmental regulations

Behavioural Competencies:

• Communication: The ability to convey information clearly and effectively, both verbally and in writing, to different audiences.
• Teamwork: The capacity to collaborate with others, contribute ideas, and work effectively as part of a team to achieve common goals.
• Leadership: The ability to inspire and motivate others, provide direction, and influence positive outcomes.
• Problem-solving: The capability to analyze situations, identify issues or challenges, and develop practical solutions to address them.
• Adaptability: The capacity to adjust to new situations, changes, and challenges with flexibility and resilience.
• Decision-making: The ability to make sound decisions based on analysis, critical thinking, and consideration of relevant factors.
• Emotional intelligence: The awareness of one’s own emotions and the ability to manage them effectively, as well as the capacity to understand and empathize with the emotions of others.
• Time management: The ability to prioritize tasks, manage workload efficiently, and meet deadlines effectively.
• Resilience: The ability to bounce back from setbacks, handle pressure, and maintain a positive attitude in the face of adversity.

Educational Qualifications

• Candidates should possess a Bachelor’s Degree in a relevant field such as Business Administration, Engineering, or a related discipline is often required.
• Evidence of strong industry/sector participation and relevant professional certifications such as: While not always mandatory, several professional certifications can be beneficial to demonstrate expertise and proficiency in IT service management practices. Some of the most recognized certifications in this field include:
  • ITIL® Foundation
  • ITIL® 4 Managing Professional (MP)
  • Certified ScrumMaster® (CSM)
  • Certified Business Analysts
  • Lean Six Sigma

Experience:

• Minimum of 5 years experience in IT Service Management, Operations & Support, or Process/Product Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Change Management

Location: Nigeria
Job type: Full-time

Job Summary

• As Head, Change Management, you will create and execute agreed change plans and initiatives to maximize usage
• Adoption, and minimize resistance, while partnering with stakeholders to drive changes in people, business processes, systems, technology, job roles, and organizational structures
• Ensuring that all projects meet objectives on time and within budget by enhancing employee adoption and usage.

Responsibilities
Designing Change Management Plans

• Preparing change management strategies to reduce expenses, increase revenue, and maximize efficiency.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery, and management of change communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Work with identified stakeholders to develop a change management project scope and articulate the impact of the changes to be executed.
• Provide adequate reporting and communication throughout the life cycle of change project

Performance Drive / Service Focus:

• Achieve buy-in and support from Management and Leads at delivering the required changes by harnessing change objectives and goals.
• Drive implementation and monitor successes and failures experienced during the lifecycle of the change.
• Coordinate the execution of change projects.
• Provide periodic reports to track and monitor change impacts

Sustain Change Implementation:

• Organize training engagement when and where required.
• Design a feedback platform to promote and enhance continuous improvement.
• Support the process management team to define and document more efficient processes.

Risk Identification & Analysis:

• Define systems or control tools that would be used to implement successful changes and reduce or eliminate change failures.
• Manage systems and tools that ensures all change stages are delivered successfully and within agreed set timelines.
• Research and proffer strategies for resolving foreseeable challenges that may emanate from human resistance to change.

Required Qualifications
Academic Qualification(s):

• Bachelor’s Degree in Business Administration, Engineering or a relevant discipline
• Master’s in Business Administration or any Management (Postgraduate) related degree (preferred)

Relevant professional qualifications such as:

• Lean Six Sigma Green Belt
• Project Management Professional Certification
• Change Management Certification

Experience (Number of relevant years):

• Minimum of 7 years cumulative relevant working experience
• Understanding of Continuous Improvement and Project Management methodologies
• At least 2 years’ work experience in Change Management
• Knowledge of concepts, techniques and theories associated with satisfactory service delivery

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online