Recruitment at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We recruiting to fill the position below:

Job Title: Lead, Field Operations

Location: Nigeria
Job type: Full-time

About the Job

• To provide strategic oversight and operational leadership for all Field Operations across any of Nigeria’s Lagos (2 regional hubs covering Lagos State) or Upcountry (5 regional hubs covering 35 states + FCT) locations, ensuring consistent service delivery, merchant support, operational excellence, and stakeholder satisfaction.
• The role will coordinate the activities of Regional Supervisors in any of Lagos (Mainland and Island), Portharcourt (South South), Abuja (North Central), Kano (The Rest of North), Imo (South East), Ibadan (South West), Cluster Leads, and Business Support Partners (BSPs), while driving strategic alignment, team effectiveness, and national field performance.

Responsibilities
Team Leadership and Development:

• Directly lead and manage a diverse team of Regional Supervisors, Cluster Leads, and BSPs across any of the upcountry locations.
• Define KPIs and performance benchmarks for BSPs, ensuring timely feedback, coaching, and performance evaluation.
• Provide strategic direction and alignment to regional teams in collaboration with the larger Support team and Inclusio business priorities.

Operational Efficiency and Support Delivery:

• Ensure the seamless execution of field operations, including POS configuration at the regional hubs, deployment, and assisting in merchants onboarding.
• Ensure seamless, end-to-end technical support for POS terminals through structured escalation management, timely issue resolution, and continuous improvement of support processes.
• Drive terminal uptime and reduce inactivity by implementing proactive monitoring, retrievals, and performance analysis to enhance terminal utilization.
• Strengthen incident resolution and service efficiency by managing escalations across support levels (L2–L5), improving turnaround time and customer satisfaction.
• Monitor operational efficiency across all upcountry clusters, proactively addressing gaps and escalations.
• Lead process optimization across regions to reduce turnaround times, cost, and service friction.

Reporting, Analytics and Business Intelligence:

• Consolidate regional reports into actionable insights for executive decision-making.
• Track performance metrics across field operations, including terminal uptime, incident resolution time, and BSP productivity.
• Deliver weekly, monthly, and quarterly reports on field activities, asset movement, and service delivery.
• Maintain logs of challenges experienced in the field for proper tracking and subsequent engagement with responsible teams for resolution.

Stakeholder and Relationship Management:

• Serve as the primary liaison between the central Support team and regional clusters.
• Maintain strong engagement with internal stakeholders (Product, Engineering, Sales, and Business Development) to ensure regional needs are aligned with product updates and strategic decisions.
• Regularly engage with merchants, banks, and partners to deepen trust, drive feedback loops, and improve field service experience.

Regional Support & BSP Management:

• Coordinate BSP onboarding, training, and performance tracking.
• Collaborate with Cluster Leads to manage and support all BSPs in designated regions, ensuring field coverage and operational readiness.

Process Governance and Quality Assurance:

• Lead the documentation and review of operational and technical processes to ensure clarity, consistency, and compliance with internal controls and regulatory expectations.
• Maintain CRM data integrity and use quality assurance monitoring to improve ticket resolution, service delivery, and customer experience.

Deployment and Asset Management:

• Ensure efficient distribution and usage of terminals, consumables, accessories, and branded materials across all regions.
• Partner with logistics teams and third-party providers for prompt delivery and retrieval of assets.

Strategic Contribution and Cross-Functional Projects:

• Support the execution of nationwide application (versions and features) deployments, and other deployment initiatives such as promotions, branding campaigns, and deployment waves.
• Drive innovation in service delivery by implementing new tools, support structures, or models that enhance customer satisfaction and retention.

Educational Qualification

• University Graduate Degree in Computer Science, Information Technology, Engineering, or other related technical fields.
• Relevant professional certifications in Project Management, IT Service Management (e.g., ITIL), or POS technology will be an added advantage.

Experience:

• Minimum of 5 years’ experience in Field Operations, preferably within FinTech, PTSP, or related industries.
• Demonstrated experience managing multi-regional teams, BSP networks, and high-volume asset deployments.

Additional Information:
Reporting Line

• The Lead, Field Operations reports to the Head, Instore Onboarding and Support.

Cross-Functional Collaboration:
Product & Engineering:

• Support the product team in developing Business Requirement Documents (BRDs) for new products.
• Identify product defects and suggest possible fixes.
• Provide a detailed analysis of fixes to assist the engineering team.

Core Operations:

• Offer support to the Customer Support Team in Core Operations.
• Collaborate on resolving operational issues with possible fixes.

Business Development, Regional Sales, and Key Accounts:

• Provide operational support to Business Development and Key Account Teams.
• Track revenue assurance for PTSP and related services.
• Manage stakeholder expectations and give timely feedback on reported issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Divisional Head, Corporate Finance

Location: Nigeria

Job Summary

• The role will take the lead in delivering and project managing corporate finance related projects and support the GCFO in M&A activity, shareholder related transactions and company/group corporate restructurings.

Responsibilities
Leveraging off our shared service model, the role will:

• Project manage virtual teams comprising team members in and outside finance to deliver transactions and corporate finance projects that are material to the group and can ‘move the dial’ of corporate performance
• Act as the first point of contact for advisors and 3rd parties
• Prepare board quality papers for approval and decision making aligned with market standards and practice
• Develop and maintain excel models supporting transactions
• Negotiate term sheets for transactions and liaise with legal on transaction documentation
• Negotiate terms and conditions with professional advisors for work to be carried out
• Support the GCFO directly in deal origination and delivery
• Interact internally and externally at a senior level and represent Interswitch externally as appropriate in negotiations and event related activities

Qualifications

• 2:1 or above University First Degree in a numerate discipline
• Preferably professional qualified in a relevant discipline (Chartered Banker, Analyst, Accountant)

Experience:

• 10 years + experience within a finance related role
• Experience of Banking / Payments / Fintech helpful but not essential
• Project management of complex transactions through their life cycle a plus
• Demonstrated experience of working to deliver quality output to tight timescales.

Behavioural Competencies:

• Possesses gravitas, professional manner and behavior and credible at a senior level
• Effectively builds formal and informal diverse relationship networks inside and outside the organization.
• Able to influence without direct control of reporting lines or events
• Maintains a good awareness of industry developments and widen own sphere of influence.
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Acts in the interest of the company and its stakeholders
• Develops and delivers quality succinct multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Uses compelling arguments to gain the support and commitment of others. Uses strong logic and compelling evidence, data driven
• Consistently achieves results and quality output to demanding timescales
• Can deal with ambiguity, prioritisation / materiality and can work on a light touch basis and as needed alone.
• Comfortable with accessing, reviewing, validating, analyzing, deriving insight and communicating conclusions from (incomplete) data and information
• Able and willing to ‘do the detail’ and the high end work
• Driven and self motivated.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Operations and Finance Control

Location: Nigeria

About the Job

• Develop, assess and monitor the effectiveness of operations, settlement, finance, and product controls and conduct periodic assessments of Interswitch processes and procedures across the various touchpoints in the Switch.
• Report on the existence, adequacy, or non-existence of key controls (primary) and secondary controls, prepare quality reports of findings and recommendations for improvement to business lines and management.

Primary Responsibilities

• Proactively engage with Business, Operations, Finance, and Process units to strengthen the control environment and provide assurance to top management on compliance with COSO and Internal Control frameworks and standards.
• Oversee the implementation of effective control options for every identified risk associated with Finance and Operations.
• Anticipate emerging risks and implement relevant control programs, including effective and efficient testing techniques to enhance the control environment.
• Drive collaboration across business lines for effective control and monitoring across the organization, while ensuring that business teams are supported with reporting tools for service delivery and business performance monitoring.
• Critically assess and monitor industry laws and relevant regulations, particularly those that impact the company’s daily operations and long-term viability.
• Possess an end-to-end understanding of the company’s revenue/income derivation framework across all business lines, products, technology, and service units, and translate this understanding into optimised results.
• Supervise investigations and ensure that findings, including root cause, conclusion, and recommendations, are comprehensive and aligned with internal expectations.
• Assist in the development and coordination of the organization’s Risk Assessment and Analysis framework.
• Support business owners in defining and implementing control monitoring mechanisms, reporting tools, and techniques to maintain acceptable risk profiles.
• Propose actionable tactics to improve business processes, utilizing process analysis tools and reviewing outcomes.
• Measure the efficiency and effectiveness of business processes and analyze internal and external cross-functional process interfaces.
• Develop templates and documentation that address stakeholder needs, and present findings in a format that clearly communicates risk.

Requirements
Academic / Professional Qualifications:

• Bachelor’s Degree in Accounting, Business Administration, or a related discipline.
• Professional certifications such as ICAN, CISA, or CFE are highly desirable and considered an added advantage.

Other Requirements:

• Ability to analyze and correlate data using data analytics tools to generate valuable process insights.
• Good understanding of SQL scripting and technical knowledge of data analytics tools.
• Excellent written and oral communication skills.
• Strong time management and organizational capabilities.
• Detail-oriented with the ability to quickly understand and synthesize complex systems and processes.
• Deep knowledge of e-banking or fintech business operations, gained through at least 7 years of progressive experience with a focus on technology audit and control.
• Solid understanding of COSO, ISACA, IIA, and ISO standards, and the ability to ensure full compliance with these frameworks.
• Adaptable, deadline-oriented, and capable of managing multiple demands while working effectively with stakeholders at all levels, including senior and executive management.
• Strong collaborative mindset with skills in relationship building, problem-solving, and timely issue escalation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Java Software Engineer

Location: Nigeria

About the Job

• We are seeking an experienced Back End Software Engineer who will be responsible for building and maintaining scalable, secure, and high-performing backend systems.
• The ideal candidate will have a deep understanding of software engineering principles, experience working with a range of technologies, and a passion for creating innovative solutions to complex problems.

Responsibilities 

• Design and develop RESTful APIs and microservices that power our web and mobile applications.
• Collaborate with cross-functional teams to identify and prioritize features, requirements, and technical solutions that will drive innovation.
• Lead the design and implementation of scalable and maintainable software architecture that meets functional and non-functional requirements.
• Implement security measures to protect our systems and data.
• Develop automated tests and participate in code reviews to ensure the quality and reliability of the software.
• Mentor and coach other team members to improve their technical skills and contribute to the overall success of the team.
• Stay up-to-date with the latest trends, technologies, and best practices in backend development.

Position Requirements

• Bachelor’s or Master’s Degree in Computer Science or related field.
• 3+ years of experience in back-end software engineering.
• Expertise in at least one programming language such as Java, Python, or Node.js.
• Experience with relational and/or NoSQL databases, such as MySQL, PostgreSQL, MongoDB, etc.
• Knowledge of cloud-based computing platforms, such as AWS or Azure.
• Understanding of software development methodologies, including agile and DevOps.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Experience leading technical initiatives and mentoring other engineers.

Preferred:

• Experience with serverless architecture, such as AWS Lambda or Azure Functions.
• Knowledge of message queueing systems, such as Kafka or RabbitMQ.
• Familiarity with containerization technologies, such as Docker and Kubernetes.
• Experience working in an innovation lab or startup environment results.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online