Recruitment at ipNX Nigeria Limited
ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Title: Contact Center Agent
Location: Nigeria
Employment Type: Full-time
Job Summary
- The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.
- The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.
Key Responsibilities
- Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
- Provide accurate information about products, services, promotions, and technical support.
- Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
- Process service requests, billing inquiries, and account modifications as needed.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain a strong knowledge of company offerings, policies, and procedures.
- Accurately document customer interactions and resolutions in the CRM system.
- Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
- Adhere to company policies, compliance requirements, and quality assurance standards.
- Participate in ongoing training sessions to enhance knowledge and customer service skills.
Qualifications & Requirements
- HND or Bachelor’s degree.
- One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using computers, CRM systems, and Microsoft Office applications.
Salary
N115,000 monthly.
Application Closing Date
11th September, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be contacted.
Job Title: Credit Control Supervisor
Location: Nigeria
Employment Type: Full-time
Job Summary
- To ensure consistent operational cash inflow into the business by regular billing of customers and receivable management in strict compliance with credit policy.
Responsibilities
- Ensure money collectable from sales and takings are received in collection accounts and are fully reconciled to the bank in order to block all cash leakages and loss of funds which may result in shareholders’ fund depletion.
- Ensure WHT receipts are collected, properly accounted for and allocated in accordance with the company’s credit policy.
- Follow up on receivable in accordance to the credit policy, collect and allocate payments
- Ensure timely reconciliation whenever there is disparity between customer’s payment and invoices
- Ensure the receivable aging complies with the company credit policy
- Weekly submission of Follow up Reports and monthly submission of Credit policy compliance report.
Qualifications and Experience
- Minimum 2.2 / Upper Credit B.Sc / HND Degree in Accounting or any related course
- Minimum 5 years experience in Credit Control
- Must have professional qualification such as ICAN
- Ability to optimize work processes
- Knowledge of general accounting principles
- Knowledge of debit and credit
- Proficiency in Excel
- Knowledge of accounts receivables
- Customer relationship management.
Salary
N350,000 / Month.
Application Closing Date
11th September, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be Contacted.
Job Title: Power Systems Technician
Location: Nigeria
Employment Type: Full-time
Job Summary
- Responsible for the operations, maintenance and repair of the Electrical Power systems at the Data Centres and Point of Presence (POP) owned by the organisation.
- The Ideal candidate must reside on the Island.
Responsibilities
- Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
- Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers Inverters, Batter systems, AVR, ATS units, Transformers, PDU/PMM units.
- Track trending operational characteristics
- Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
- Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
- Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.
Qualifications & Experience
- At Least an Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines
- At Least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
- Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
- Experience with Portable Appliance Test System.
- Experience in maintenance planning, scheduling and associated maintenance work.
- Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.
- Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
- Knowledge of equipment installation, electrical and mechanical repairs, welding and fabrication, and safety and compliance.
- Good knowledge of Microsoft Operating systems and Microsoft office suite.
- Adept at conducting tests to identify faults.
- Demonstrated troubleshooting and problem-solving skills.
- Candidate must be able to lift, push and pull up to 20kg.
- Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
- Ability to maintain strong working relationships with both internal and external third parties.
Salary
N305,000 monthly
Application Closing Date
11th September, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be contacted.
Job Title: Credit Control Officer
Location: Nigeria
Employment Type: Full-time
Job Summary
- To ensure consistent operational cash inflow into the business by regular billing of customers and receivable management in strict compliance with credit policy.
Responsibilities
- Ensure money collectable from sales and takings are received in collection accounts and are fully reconciled to bank in order to block all cash leakages and loss of fund which may result in shareholders’ fund depletion.
- Ensure WHT receipts are collected, properly accounted for and allocated in accordance with the company’s credit policy.
- Follow up on receivable in accordance to the credit policy, collect and allocate payments
- Ensure timely reconciliation whenever there is disparity between customer’s payment and invoices
- Ensure the receivable aging complies with the company credit policy
- Weekly submission of Follow up Reports and monthly submission of Credit policy compliance report
Qualifications and Experience
- Minimum of 2.2 / Upper Credit B.Sc Degree / HND in Accounting or any related course
- Not more than 2 years of experience in Credit Control
- Ability to optimize work processes
- Knowledge of general accounting principles
- Knowledge of debit and credit
- Proficiency in Excel
- Knowledge of accounts receivables
- Customer relationship management.
Application Closing Date
11th September, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be contacted.
Recruitment at ipNX Nigeria Limited
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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