Recruitment at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• To Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Responsibilities

• Receiving and responding to calls.
• Identifying and researching problems.
• Providing assistance and instructions.
• Contacting appropriate vendors for service as needed.
• Monitor tickets on the service desk
• Process tickets first-in first-out based on priority
• Escalate tickets as necessary
• Liaise with HR to ensure new staff are properly setup and configured in all applicable systems.
• Liaise with Admin to ensure new staff are properly setup with the necessary work tools.
• Liaise with SCM to ensure purchase requests raised on behalf of staff are closed promptly
• Utilize and maintain the service desk system
• Evaluate, recommend and deploy end user productivity tools.
• Install and administer LAN including router, data switch, firewall and wireless access points.
• Maintain, monitor and ensure proper operation of Asterisk-based PBX installations.
• Enterprise endpoint security administration on desktops/laptops.

Requirements

• Bachelor’s degree in Computer Science, Computer or Electronics Engineering, Communications or related field.
• 1-2 years directly related work experience in a technical helpdesk position supporting
• Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
• Thorough knowledge of voice and data communications techniques and technologies.
• Domain knowledge of Asterisk-based PBX.

Salary
N205,000 monthly.

Application Closing Date
14th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: Inventory Associate

Location: Nigeria
Employment Type: Full-time

Job Summary

• To provide support for all Inventory management activities in the region to all departments in order to achieve their operational targets.

Responsibilities

• Implement the company’s policies and guidelines with regards to Inventory management process while supporting regional operations’ needs
• Ensure completeness in all deliveries to the region with real time documentation of same.
• Coordinate all daily requisitions from user departments following the guidelines in fulfilling the orders received through PARIC.
• Liaise with the Head for stock replenishment based on the material requirement plan for the region.
• Document all daily transactions, post same on SUN Application.
• Prepare weekly, monthly, quarterly and yearly Inventory management report.
• Perform cyclic stock checks and quarterly Stock count for proper stock accountability for the region.
• Coordinate the end of year stock count for the region.
• Prepare and send to Headquarter a list of faulty equipment for repair and liaise with Headquarter for directive on same, on a quarterly basis.

Qualifications / Experience

• B.Sc./HND in Social or Management Sciences or related field.
• Minimum of 2 years in inventory Management.
• Documentation skills.
• Inventory Management skills.
• Professional Qualification in Supply Management (added advantage).
• Basic understanding of Inventory Management.

Salary
N105,000 monthly.

Application Closing Date
14th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: OSP Maintenance Supervisor

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day -to- day maintenance and management of the outside plant, taking into consideration customer and Local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on -site attendance.

Responsibilities

• Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit.
• Ensure weekly support status reports are done and submitted timely for review
• Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Qualifications/Experience

• University Degree in Telecoms, Engineering or Applied Sciences.
• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community
• Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.

Salary
N300,000 monthly.

Application Closing Date
14th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: First Level Technical Support Personnel

Location: Nigeria
Employment Type: Full-time

Job Summary

• Provide first level off-site technical support for all ipNX services: Internet service, Voice, Connected Home and Office etc.
• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Responsibilities

• Manage Service request life-cycle: receive, log and take ownership of all technical Service Requests and progress to resolution.
• Receive, log and take ownership of all faults. Respond to and provide timely, complete and accurate resolution to customer inquiries via phone calls.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in customers’ premises.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Qualifications/Experience

• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA , CCNP (Desired).
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• A hands-on experience with the following is a must: IP Routing, Mesh Network, VPN, Access Point.
• Knowledge and experience with network security is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Salary
N210,000 monthly.

Application Closing Date
14th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: Field Support Technician

Location: Nigeria
Employment Type: Full-time

Job Summary

• This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.

Responsibilities

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Qualifications / Experience

• A Bachelor’s degree in Engineering or Technical discipline.
• 3 years’ relevant experience in the IT/Telecommunications field.
• Engineering and Design.
• Resources Management.
• Analytical Skills.
• Communication Skills.
• Problem Solving Skills.
• Stakeholder Management.

Salary
N300,000 monthly.

Application Closing Date
14th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.