Recruitment at ipNX Nigeria Limited

Recruitment at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Head, Technical Operations

Location: Nigeria 
Employment Type: Full-time

Job Summary

• We are seeking a procurement officer to join our team. The Head, Technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery and program management. S/He is responsible to develop the capabilities of the technical team.

Responsibilities and Deliverables
Leadership and Coordination:

• Responsible for the 24×7 operation and availability of the technical infrastructure
• Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
• Defines the overall mission of the infrastructure services team
• Direct operational support for network operations and technical assistance centre
• Develop IT strategies and vision and articulates them to team members and other stakeholders
• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies

Network Architecture Design:

• Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
• Maintain knowledge of infrastructure/architecture standards and practices
• Support the delivery of connectivity products and services to the corporate customers

Strategic Infrastructure Management:

• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
• Lead the implementation and operation of all technology infrastructure
• Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses

Project support:

• Provide infrastructure architecture support for internal technical operations and the Project Management Office
• Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients
• Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation

Operational Excellence:

• Establish KPI’s and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture
• Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients
• Develop a clear model for understanding business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations

Operational Efficiency:

• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes
• Develop and maintain architecture, design and implementation strategy for network and infrastructure
• Maximize technical capabilities for IPNX by designing profitable mechanism and establish best standards for technical operations
• Establish capacity planning competency for corporate client’s network and infrastructure

Qualifications and Functional Skills

• Bachelor’s Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum). Master’s Degree in Engineering, MBA or its equivalent preferred
• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10 years of experience as a technical operations manager or lead
• Demonstrated experience to facilitate small group and executive level discussions on architectural direction
• ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
• Network Optimization skill, Business Continuity and Disaster Recovery
• Application Virtualization such as Oracle, Citrix etc.
• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
• Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
• Detail Orientation and conflict resolution skills, Strategic technology acumen, ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to Identify and act upon opportunities for continuous improvement, able to devise unusual or radically different approaches to deliver value-added solutions and advanced technical knowledge of technology infrastructure.
• Extensive knowledge of end-to-end hardware development process and life-cycle, solid experience with technical projects from inception to on time delivery in an Agile environment
• Analytical and problem-solving experience with large-scale and highly available systems, Knowledge of and experience with network technologies and ecosystems
• Experience in delivering multiple concurrent projects with aggressive schedules, experience leading training, process mapping, and documentation.

Application Closing Date
16th July, 2024.

Method of Application
Interested and qualified candidates should send their resume to: uenobong@ipnxnigeria.netusing the job title as subject of the mail.

Job Title: Network Engineer

Location: Nigeria 
Employment Type: Full-time

Job Summary

• The Network Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• Will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.
• These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

Duties and Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX
• Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging
• incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.

Requirements

• BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1 Upper Credit Minimum)
• At least 2 years experience within the telecoms space as a Network Communications Engineer
• Understanding of Communications Networks. Cisco network certification is required
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MSProject]

Application Closing Date
20th July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Title and Location as the subject of the mail.

Job Title: IT Infrastructure Lead

Location:  Nigeria 
Employment Type: Full-time

Job Description

• The IT Infrastructure Lead is responsible for managing the overall IT infrastructure. This includes hardware, software, networking, and security systems.
• The primary role is to ensure the reliability, security, and scalability of an organization’s IT infrastructure to meet the needs of the business.

Duties and Responsibilities

• Developing and implementing strategies to ensure high availability of critical systems
• Monitoring system uptime and downtime
• Implementing backup and recovery procedures to ensure data is not lost in case of system failure
• Conducting regular system maintenance to ensure optimal performance
• Developing and implementing security policies and procedures
• Monitoring security logs and conducting regular vulnerability assessments
• Developing and implementing a cost optimization strategy for IT infrastructure
• Conducting regular reviews of IT infrastructure spending and identifying cost-saving opportunities

Requirements

• University Degree in Project Management, Business Administration, Computer Science, Information Technology or a related field (2.1)
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications in the Agile practice area – Scrum etc.
• Minimum of 3-5 years of experience in IT infrastructure management, with a track record of success in managing complex environments.
• Experience in leading and managing teams, with a focus on developing and motivating team members to achieve goals.
• Strong technical skills in areas such as networking, security, system administration, and cloud computing.
• Experience in developing and implementing IT infrastructure strategies that align with business goals and objectives.
• Proven ability to manage large-scale IT infrastructure projects, from planning and design to implementation and support.
• Experience in vendor management, including negotiating contracts and managing vendor relationships.
• Must have experience in Linux.

Application Closing Date
18th July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: mahanor@ipnxnigeria.net using the Job Position and Location as the subject of the mail.

Job Title: GIS Analyst

Location: Nigeria 
Employment Type: Full-time

Job Summary

• We are seeking a GIS Analyst to join our Lagos Team.
• The GIS Specialist position supports the drive to acquire capability for large-scale management and operation of fibre outside and inside plant infrastructure assets through its life cycle of producing both operational and strategic plans and designs, deployment, service provisioning, maintenance and general administration.
• The role will primarily manage specific GIS applications and infrastructure that has been acquired and deployed so that value can continually be derived to support competitive business objectives.
• Develop deep insights into geospatial relationships and dependencies in order to proactively meet customer needs.

Responsibilities

• Creates, tests and enhances GIS operations; develops and administers web-based applications.
• Provides technical support for the implementation and operation of GIS projects
• Operates and maintains GIS software and web-based applications
• Installs and tests GIS web software and maintains GIS web server.
• Prepares GIS datasets, maps and database reports
• Evaluates user requirements for GIS; identifies and implements applications
• Prepares GIS databases, maps, database reports and specialized queries in support of various projects
• Performs GIS analysis, modelling and reporting to support decision making
• Generates, maintains and disseminates GIS layers
• Designs GIS enterprise database and enforces data standards
• Conducts or coordinates end-user training
• Trains users on new and existing QGIS applications, modules and products
• Establishes and maintains effective working relationships with associates and customers
• Writes and maintains reports; programs database reports, forms and queries
• Prepares written and oral presentations
• Seek out areas of need for applying GIS tools and resources to meet and resolve business requirements.

Qualifications 

• Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or related field (2.2/Upper Credit Minimum)
• Extensive knowledge and ability to perform a diverse array of complex GIS-related work
• Experience with mapping tools such as QGIS and Carto
• Proficiency with database programming languages such as SQL, R and Python
• Experience with GPS measuring tools
• Outstanding quantitative skill set, attention to detail and good problem-solving skills
• Analytical mindset, be able to multitask, think intuitively
• Excellent written and verbal communication
• Good project management skills and possesses troubleshooting ability.

Application Closing Date
13th August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: uenobong@ipnxnigeria.net using “GIS Analyst” as the subject of the mail.

Job Title: Business Intelligence Data Analyst

Location: Nigeria 
Employment Type: Full-time

Job Summary

• We are currently seeking a Business Intelligence Data Analyst to find ways to improve process efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
• The Business Analyst would continuously deliver value to the Divisions and Departments along the lines of strategy execution, operational efficiency and Business Continuity.
• The role will gather and document business requirements, assist in streamlining processes, research various solutions and work collaboratively with business stakeholders and technical teams to document and implement the solution.

Responsibilities

• Participate in requirements definition sessions with stakeholders to capture business requirements
• Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, business process descriptions, use cases, and workflow analysis.
• Evaluate and create business requirements document in sufficient detail to support solution development and or system implementation.
• Develops mockups to test out ideas, then iterates them based on user feedback. Create use cases and other artifacts such as user stories.
• Lead business stakeholders through walkthroughs of requirements to ensure understanding and obtain sign-off.
• Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
• Lead process discovery, re-engineering, improvement and analysis sessions to identify activities or tasks that are repeatable, inefficient and recommend improvements.
• Facilitate process design and redesign workshops that involve eliciting process requirements and liaising with process managers & owners, and implementation teams, using appropriate methodologies
• Recommend process or system changes to resolve issues and avoid growing problems.
• Analyze, develop and implement sustainable and quantifiable improvement plan
• Review process data to determine/ensure that the output of the process are achieving the desired results.
• Diagnose process failures, prepare detailed reports and present them to key stakeholders.

Qualification and Skills

• University Degree in Computer Science, Information Technology, Management Information System, Business Management & Other Related courses (2.2 / Upper Credit Minimum).
• 2 – 4 years’ experience as a Business Analyst/Business Process Analyst
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
• Professional Qualification (ECBA, CCBA, CBPP) an added advantage’
• Ability to leverage technology to develop and enhance functional competencies’
• Requirements elicitation and gathering, requirements analysis skills’
• Business Process Analysis’
• Practical knowledge of process modelling, process mapping
• Understanding of workflows, processes, and their representation using standard modelling techniques.
• Experience translating business requirements into actionable user stories for development teams
• Strong analytical skills, ability to abstract & systematic approach to problem solving
• Proactive, high sense of responsibility as well as independent and structured way of working
• Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non-Verbal.
• Considerable experience in using Microsoft Suites like Microsoft Excel and LibreCalc, PowerPoint, MS word, etc.

Application Closing Date
30th July, 2024.

Method of Application
Interested and qualified candidates should send their CV, Cover Letter and Credentials to: uenobong@ipnxnigeria.net using the Job Title as the subject of the mail.

Job Title: Data Analyst

Location: Nigeria 
Employment Type: Full-time

Job Summary

• We are seeking a Data Analyst to join our team.
• This role is to drive the organization’s data-driven decision-making by collecting, analyzing, and interpreting complex datasets.
• As a key member of our team, the incumbent will collaborate with cross-functional teams to identify business needs, design data solutions, and implement strategies for effective data management.
• From constructing data pipelines to generating actionable insights, this role plays a pivotal part in shaping the organization’s data infrastructure.
• The successful candidate will leverage advanced analytical skills, programming proficiency, and a strategic mindset to contribute to the optimization of processes and support informed business strategies.

Responsibilities and Deliverables

• Develop and implement robust data collection processes, ensuring accuracy through regular validation checks
• Design and maintain databases to store and retrieve data efficiently. Optimize database performance, troubleshoot issues, and ensure data integrity.
• Utilize statistical methods and tools to analyze large datasets. Interpret trends, patterns, and anomalies, providing actionable insights for decision-making
• Implement Extract, Transform, Load (ETL) processes to transform raw data into usable formats. Streamline and automate data workflows for efficiency.
• Create visually compelling reports and dashboards using tools like Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms. Communicate complex findings to both technical and non-technical stakeholders.
• Work closely with teams from various departments to understand their data needs. Collaborate on projects and provide data-driven insights to support business goals.
• Monitor data systems for performance and efficiency. Identify opportunities for optimization and implement improvements to enhance overall data processing.
• Document data processes, methodologies, and best practices. Share knowledge within the team and contribute to the development of a robust data knowledge base.

Qualifications, Functional Skills and Experiences

• Bachelor’s Degree in Computer Science, Data Science, Statistics, or a related field.
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications will be an added advantage
• Experience in extracting, cleaning, and analyzing data to generate actionable insights. Proficient in creating reports and dashboards for various stakeholders.
• Proven track record in designing, implementing, and maintaining databases. Knowledgeable in database optimization, indexing, and troubleshooting.
• Hands-on experience with Extract, Transform, Load (ETL) processes, ensuring efficient data transformation and integration across systems.
• Proficient in creating compelling visualizations using tools such as Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms. Ability to communicate complex findings through visual representation.
• Demonstrated ability to work collaboratively with teams from various departments, understanding their data needs, and providing valuable insights.
• Managed and prioritized multiple data-related projects, ensuring timely delivery and meeting business objectives. – Ability to manage multiple priorities and deliver high- quality results within deadlines.

Salary
N500,000 Monthly.

Application Closing Date
24th July, 2024.

How to Apply
Interested and qualified candidates should send their resumes to: uenobong@ipnxnigeria.netusing the job title as the subject of the mail.

Job Summary

• We are currently seeking a marketing officerto join our Lagos Team. As a Marketing Officer within our Group Marketing Team, you play a pivotal role in driving the marketing efforts for our retail division.
• You will collaborate closely with the Group Marketing Team to align brand and marketing strategies, yet your primary focus will be tailoring campaigns and initiatives to suit the unique needs and objectives of the retail division.
• Reporting directly to the Group Head, Marketing and Corporate Communications, you will ensure the conceptualization, development, and execution of the retail division’s holistic and tactical marketing plans as fits under the Masterbrand and group marketing agenda.
• You will be accountable for providing support for the division’s market research, competitor analysis, product positioning, customer acquisition and retention, and customer experience strategies. This role is for a strategic and creative thinker who can balance autonomy with teamwork in achieving marketing success.

Responsibilities

• Develop comprehensive marketing strategies aligned with business objectives.
• Conduct market research and analyze industry trends to identify opportunities for growth and differentiation.
• Create targeted campaigns across various channels to promote products, services, and brand awareness.
• Monitor and analyze campaign performance metrics to optimize strategies for maximum effectiveness.
• Deliver on the Retail Division’s Marketing objectives.
• Work with Group Marketing to align Brand Architecture
• Uphold and enhance the company’s brand identity across all communication channels.
• Align brand messaging and ensure consistency with brand manual.
• Lead the development of marketing collateral for the division including presentations, brochures, banners, etc.
• Build and maintain relationships with key stakeholders, including customers, partners, and employees.
• Coordinate events, sponsorships, and community outreach programs to enhance brand visibility and reputation.
• Respond to inquiries and feedback from stakeholders in a timely and professional manner.
• Support with generating engaging content for various platforms, including website, social media, and email newsletters.
• Collaborate with internal teams to gather information and insights for content creation.
• Ensure content is accurate, relevant, and aligned with brand guidelines.
• Support the group marketing team to improve and achieve set individual and organizational goals.
• Support CEA with creative communication to stakeholders as aligned with brand tone of voice.
• Keep track of net promoter score as well as other customer experience metrics including acquisition and churn rate.
• Translate group brand promise to stakeholder division and escalate when threatened.
• Track mentions and alerts across all channels to ensure the brand reputation is optimal and protected.
• Execute crisis management at stakeholder division level and ensure strict compliance.

Requirements

• BA/B.Sc./HND in Advertising, Mass Communications, Public Relations, Journalism and Marketing or related field (2.2/Upper Credit Minimum)
• 3+ years of experience in marketing, preferably within the telecommunications/technology sector or advertising agency.
• Experience working within a group marketing structure.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
• Understanding of marketing principles, branding strategies, and communication techniques.
• Ability to execute marketing strategies across ATL and BTL channels.
• Strong understanding of content marketing to support sales and customer experience.
• An eye for emerging consumer trends and identifying threats in competitive marketing.
• Data-driven mindset and an understanding of key marketing metrics in measuring success.
• Experience developing marketing reports to showcase KPI achievements leveraging such tools as Excel, PowerPoint, etc.

Salary
N300,000 – N400,000 Monthly

Application Closing Date
26th July,2024.

How to Apply
Interested and qualified candidates should send their resumes to: uenobong@ipnxnigeria.net using the job title as the subject of the mail.