Recruitment at ITC Worldwide

ITC Worldwide offers Microsoft Experienced & Certifiedcomprehensive technical and functional support Services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Includes around the clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.

We are recruiting to fill the position below:

Job Title: HubSpot CRM & Marketing Analyst

Location: Nigeria
Employment Type: Full-time

Job Summary:

• The HubSpot CRM & Marketing Analyst is responsible for managing and optimizing the company’s HubSpot CRM platform and marketing automation efforts. This role involves analyzing customer data, improving lead management processes, supporting marketing campaigns, and ensuring that the HubSpot platform is effectively utilized to drive business growth.

Key Responsibilities
HubSpot CRM Management:

• Configure and maintain the HubSpot CRM system, ensuring it aligns with the company’s sales and marketing strategies.
• Manage data within the CRM, including data imports, deduplication, and segmentation.
• Create and optimize workflows, pipelines, and custom properties to enhance lead and contact management.
• Implement and manage user roles, permissions, and access to ensure data security and compliance.
• Provide training and support to team members to maximize their use of HubSpot CRM features.

Marketing Automation & Campaign Support:

• Develop and execute automated marketing campaigns, including email nurturing sequences, lead scoring, and segmentation.
• Build landing pages, forms, and CTAs within HubSpot to support marketing initiatives.
• Monitor and optimize campaign performance through A/B testing and data analysis.
• Manage the integration of HubSpot with other marketing tools, such as Google Analytics, social media platforms, and ad networks.

Analytics & Reporting:

• Generate detailed reports and dashboards to track KPIs such as lead generation, conversion rates, and customer retention.
• Analyze marketing campaign performance and provide actionable insights to improve ROI.
• Use data to identify trends and recommend strategies for improving customer engagement and sales effectiveness.

Collaboration & Strategy:

• Collaborate with the sales team to ensure alignment between marketing campaigns and sales objectives.
• Support the creation of buyer personas, customer journeys, and targeted messaging strategies.
• Work with content creators to develop engaging materials for campaigns, such as blogs, email content, and social posts.
• Partner with IT and other stakeholders to maintain system integrations and resolve technical issues.

Required Qualifications
Education:

• Bachelor’s Degree in Marketing, Business, Data Analytics, or a related field.

Experience:

• 2+ years of experience working with HubSpot CRM and marketing tools.
• Experience in creating and managing marketing automation workflows.
• Proficiency in reporting and analytics tools such as HubSpot Reports, Google Analytics, or similar platforms.

Skills:

• Deep understanding of CRM and marketing automation best practices.
• Proficiency in HubSpot features, including workflows, lead scoring, segmentation, and reporting.
• Strong analytical skills with the ability to interpret data and provide actionable recommendations.
• Excellent written and verbal communication skills.
• Familiarity with SEO, PPC, and social media marketing strategies is a plus.
• Basic knowledge of HTML/CSS for landing page and email template customization is a plus.

Salary
N250,000 – N300,000 monthly.

Application Closing Date
28th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: CPJames@itcworldwide.com using the Job Title as the subject of the mail.

Job Title: Azure Cloud Administrator

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Azure Cloud Administrator is responsible for managing and maintaining cloud-based services and infrastructure within Microsoft Azure.
• This role includes provisioning resources, monitoring system performance, ensuring security compliance, and optimizing costs while ensuring availability and reliability.

Key Responsibilities
Azure Infrastructure Management:

• Design, deploy, and manage Azure resources such as Virtual Machines, Azure Kubernetes Services (AKS), storage accounts, virtual networks, and application services.
• Automate cloud resource provisioning using tools like Azure Resource Manager (ARM) templates, PowerShell, or Terraform.

Monitoring & Performance Optimization:

• Monitor system performance, availability, and security using Azure Monitor, Application Insights, and Log Analytics.
• Troubleshoot and resolve issues related to cloud resources and services.

Security & Compliance:

• Implement and manage security measures, including Azure Security Center, identity management, and role-based access control (RBAC).
• Ensure compliance with organizational policies and industry standards like GDPR or ISO.

Backup & Recovery:

• Develop and manage disaster recovery plans and backups using Azure Backup and Azure Site Recovery.

Cost Management:

• Monitor cloud resource usage and implement cost-optimization strategies.
• Provide cost reports and recommendations to stakeholders.

Collaboration & Documentation:

• Collaborate with developers, IT teams, and other stakeholders to support cloud infrastructure needs.
• Document processes, configurations, and guidelines for Azure cloud management.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Azure certifications such as Microsoft Certified: Azure Administrator Associate or higher are preferred.

Experience:

• 2+ years of experience managing Azure cloud infrastructure.
• Hands-on experience with infrastructure-as-code (IaC) tools like Terraform, ARM templates, or Bicep.
• Proficiency with PowerShell scripting or other automation tools.
• Familiarity with networking concepts such as VPNs, load balancers, and firewalls in a cloud environment.

Skills:

• Strong knowledge of Microsoft Azure services, including compute, storage, networking, and monitoring tools.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and collaboration abilities.

Remuneration
N250,000 – N300,000 Monthly.

Application Closing Date
3rd February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: CPJames@itcworldwide.com using the Job Title as the subject of the mail.

Job Title: Microsoft Dynamics Technical Consultant

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Microsoft Dynamics Technical Consultant is responsible for designing, developing, and implementing technical solutions within Microsoft Dynamics 365.
• This role involves working closely with business stakeholders, functional consultants, and other IT teams to translate business requirements into effective technical solutions.
• The consultant will focus on customizing, integrating, and optimizing Dynamics 365 CRM systems to improve operational efficiency and achieve business goals.

Key Responsibilities
System Customization & Configuration:

• Customize and configure Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Field Service, Marketing) according to business needs.
• Create and maintain custom entities, workflows, business rules, forms, and views within Dynamics 365.
• Implement security models, roles, and permissions to meet organizational and regulatory requirements.

Integration & Development:

• Integrate Microsoft Dynamics 365 with third-party systems using tools such as Microsoft Power Platform, APIs, and other integration methods.
• Develop custom plugins, workflows, and custom code using C# or .NET to extend the capabilities of Dynamics 365 CRM.
• Leverage Azure and other Microsoft technologies to build scalable integrations and automation workflows.

Technical Troubleshooting & Support:

• Provide technical support and troubleshooting for issues related to Dynamics 365 CRM, addressing any performance or configuration-related problems.
• Work closely with functional consultants to ensure the technical configuration aligns with business requirements.

System Optimization & Performance Tuning:

• Identify performance bottlenecks and recommend solutions to optimize the system’s speed and efficiency.
• Perform routine system maintenance, updates, and upgrades to ensure the Dynamics 365 system is current and secure.

Documentation & Training:

• Create and maintain technical documentation for system configurations, customizations, integrations, and code.
• Provide technical training to internal users and other IT staff to ensure effective use and administration of Dynamics 365.
• Ensure that all development work is properly documented and follows best practices.

Collaboration & Stakeholder Engagement:

• Work closely with business stakeholders, functional consultants, and IT teams to gather technical requirements and deliver the most appropriate solution.
• Participate in project planning and review meetings to ensure that technical tasks are aligned with business objectives and timelines.
• Help define project scope, timelines, and deliverables based on technical feasibility and requirements.

Testing & Quality Assurance:

• Perform unit testing and assist in system testing to ensure that customizations and integrations function as intended.
• Support user acceptance testing (UAT) and resolve any issues or bugs identified during testing phases.

Required Qualifications
Education:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).

Experience:

• 3+ years of experience in implementing, customizing, or supporting Microsoft Dynamics 365 CRM or similar ERP/CRM systems.
• Experience in C#, .NET, JavaScript, and other development tools.
• Experience with Microsoft Power Platform (PowerApps, Power Automate) and integration tools like Logic Apps or Microsoft Flow.
• Familiarity with Dynamics 365 SDK, Web API, and Azure services.

Skills:

• Strong knowledge of Dynamics 365 CRM modules and architecture.
• Proficient in customization, plugin development, and workflow automation.
• Strong analytical and troubleshooting skills with the ability to work through complex technical challenges.
• Knowledge of security, data management, and integration principles.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Certifications:
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Microsoft Certified: Dynamics 365 Developer Associate
  • Microsoft Certified: Azure Developer Associate
• Experience with:
  • Power BI for reporting and analytics within Dynamics 365.
  • Experience with Azure services, such as Azure Logic Apps, Azure Functions, and App Services.
  • Knowledge of Agile methodologies and experience working in Agile teams.

Remuneration
N250,000 – N300,000 Monthly.

Application Closing Date
3rd February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: CPJames@itcworldwide.com using the Job Title as the subject of the mail.

Job Title: Adobe Designer

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Adobe Designer is responsible for creating visually compelling designs using Adobe Creative Suite tools (Photoshop, Illustrator, InDesign, Adobe XD, etc.) for a variety of digital and print media.
• The role involves collaborating with other team members to execute design projects, maintaining brand consistency, and ensuring high-quality design outputs that align with the goals and vision of the company or clients.

Key Responsibilities
Design Creation and Development:

• Design digital and print assets including advertisements, social media posts, web pages, brochures, packaging, presentations, and more using Adobe tools.
• Develop brand assets and templates that maintain consistency across various platforms.
• Collaborate with creative teams to conceptualize and design visual solutions for campaigns, websites, and other digital experiences.

User Experience (UX) & User Interface (UI) Design:

• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications using Adobe XD and other tools.
• Design intuitive user interfaces that align with user needs and expectations while reflecting the brand’s identity.
• Collaborate with developers to ensure designs are executed seamlessly across web platforms.

Brand Development & Consistency:

• Work on maintaining and enhancing the brand’s visual identity, ensuring design elements align with brand guidelines.
• Develop and manage visual elements such as logos, typography, and color schemes.
• Ensure that design quality and brand standards are met across all projects and deliverables.

Client and Team Collaboration:

• Communicate design ideas and concepts clearly to internal teams, stakeholders, and clients.
• Work closely with marketing, development, and content teams to deliver cohesive creative materials.
• Participate in meetings, brainstorming sessions, and feedback loops to refine designs and concepts.

Design Optimization & Updates:

• Review, revise, and update existing design elements as needed based on feedback or changes in design trends.
• Optimize designs for print and digital mediums, ensuring high-quality output for both.

Project Management:

• Manage multiple design projects simultaneously while adhering to deadlines and budgets.
• Track project progress and ensure timely delivery of design materials.
• Collaborate with project managers to prioritize and schedule design tasks.

Required Qualifications
Education:

• Bachelor’s Degree in Graphic Design, Visual Arts, Web Design, or a related field (or equivalent experience).

Experience:

• 2+ years of professional design experience with a strong portfolio showcasing work in both print and digital media.
• Proven experience with Adobe Creative Suite, including Photoshop, Illustrator, InDesign, After Effects, Adobe XD, and other design tools.
• Experience in creating responsive designs for websites, apps, and social media platforms.

Skills:

• Strong understanding of design principles such as layout, typography, color theory, and branding.
• Familiarity with web design practices and front-end design tools.
• Attention to detail and ability to deliver high-quality designs.
• Excellent communication and collaboration skills.
• Time management skills and ability to meet deadlines.
• Experience with animation and video editing using Adobe tools is a plus.

Preferred Qualifications:

• Certifications:
  • Adobe Certified Expert (ACE) in Adobe Photoshop, Illustrator, or InDesign.
  • Familiarity with design trends, new tools, and innovations in the creative space.

Remuneration
N250,000 – N300,000 Monthly.

Benefits:

• Competitive salary
• Health and wellness programs
• Paid time off (PTO)
• Opportunities for professional growth and development
• Flexible work environment.

Application Closing Date
3rd February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: CPJames@itcworldwide.com using the Job Title as the subject of the mail.

Job Title: Dynamics CRM Functional Associate

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Dynamics CRM Functional Associate works closely with clients and internal teams to implement, support, and optimize Microsoft Dynamics 365 CRM solutions.
• This role involves gathering business requirements, configuring the CRM system, providing functional support, and ensuring that the solution meets business needs.
• The associate will support the deployment and maintenance of CRM functionalities across sales, customer service, marketing, and other related modules.

Key Responsibilities
Requirements Gathering & Analysis:

• Collaborate with business users to understand their requirements and translate them into functional specifications.
• Work with cross-functional teams to identify business processes that can be automated or optimized with Dynamics 365 CRM.
• Document functional requirements, user stories, and business processes.

System Configuration & Customization:

• Configure Dynamics 365 CRM to align with business needs, including entity creation, forms, views, workflows, dashboards, and security roles.
• Customize CRM features using tools like PowerApps and Power Automate.
• Collaborate with developers to implement more complex customizations, if needed.

Testing & Support:

• Support end-user testing, including UAT (User Acceptance Testing), ensuring system functionality meets the business requirements.
• Troubleshoot and resolve functional issues related to Dynamics CRM.
• Assist with data migration from legacy systems to Dynamics 365 CRM.

Training & Documentation:

• Develop training materials and documentation to support end users in utilizing the CRM system effectively.
• Conduct training sessions and provide ongoing support to users.

System Maintenance & Optimization:

• Monitor system performance and make recommendations for improvements.
• Regularly review and maintain CRM configurations to ensure they stay aligned with business requirements.
• Assist in the implementation of system upgrades and patches.

Collaboration & Reporting:

• Work closely with project managers, technical consultants, and business users to ensure project milestones are met.
• Generate reports and dashboards using built-in CRM reporting tools and Power BI for management insights.

Required Qualifications
Education:

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• 1-2 years of experience working with Microsoft Dynamics 365 CRM or a similar CRM platform.
• Experience in configuring or supporting CRM modules such as Sales, Customer Service, Marketing, or Field Service.
• Familiarity with Microsoft Office 365, Power Platform (Power Apps, Power Automate), and Azure is a plus.

Skills:

• Strong understanding of CRM business processes, including sales pipeline management, customer service workflows, and marketing automation.
• Proficiency in configuring Dynamics CRM features such as entities, workflows, and security roles.
• Ability to analyze and translate business requirements into CRM functionality.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and collaboration skills.
• Knowledge of SQL and data management principles is a plus.

Preferred Qualifications:

• Certifications:
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.

Remuneration
N250,000 – N300,000 Monthly.

Application Closing Date
3rd February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: CPJames@itcworldwide.com using the Job Title as the subject of the mail.