Recruitment at Jumia Nigeria
Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position below:
Job Title: Logistics Operations Manager
Location: Nigeria
Job type: Full-time
Job Summary
- As our Logistics Operations Manager, you’ll revolutionize how we move products across Nigeria.
- You’ll oversee our entire logistics ecosystem – from warehouses to last-mile delivery – while building processes that scale with Africa’s fastest-growing eCommerce company.
What You’ll Do
- Drive operational excellence – Manage daily logistics operations and optimize for speed, cost, and quality
- Innovate at scale – Challenge existing processes and implement solutions for rapid business growth
- Enhance customer experience – Create innovative ways to delight our customers through superior logistics
- Lead digital transformation – Partner with IT to implement cutting-edge logistics technology
- Build strategic partnerships – Manage relationships with 3PL providers and key stakeholders
- Own the numbers – Drive P&L performance and hit ambitious KPIs and quality targets
- Scale globally – Collaborate with our international team to implement world-class best practices
What You Bring
- Proven leadership – 10+ years experience with 2+ years managing large teams in logistics, manufacturing, or consulting
- Academic excellence – Master’s degree in Engineering, Operations, Supply Chain, or MBA preferred
- Tech-savvy – Advanced proficiency in Microsoft Office and Google Workspace
- Process expertise – Hands-on experience designing and improving operational processes
- People leadership – Full-cycle HR experience: hiring, performance management, career development
- Analytical mindset – Strong data analysis skills with results-driven approach
- Entrepreneurial spirit – Proactive, independent, yet collaborative team player
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Aftersales Team Lead – Jumia
Location: Nigeria
Job type: Full Time
About the Role
- The Aftersales Team Lead is responsible for managing the end-to-end returns process, ensuring accurate evaluation of customer claims, quality assessment of returned products, and efficient processing of items for redistribution to inventory, vendors, or customers.
Responsibilities
What you will be doing:
- Oversee receipt and reconciliation of return packages from the Network team
- Conduct thorough quality assessments on all returned items to validate customer claims
- Ensure timely processing of all packages within established SLA timeframes
- Manage queue systems for items in transit and received inventory
- Implement continuous monitoring processes to prevent losses and track all processed items
- Maintain accurate records and documentation for all aftersales transactions
- Lead performance management including appraisals, training, and development of aftersales staff
- Train team members on new systems, processes, and quality standards
- Foster a high-performance culture focused on accuracy and efficiency
- Identify and recommend system improvements to enhance aftersales efficiency
- Escalate critical issues to senior management with appropriate urgency
- Provide comprehensive end-of-shift handovers to fulfillment managers
Requirements
What we are looking for:
- Bachelor’s Degree in Logistics, Supply Chain Management, or related field
- Minimum 4 years experience in FMCG warehouse management, order fulfillment, or similar operations
- Experience in quality assessment and control management
- Aftersales or returns management experience in FMCG/E-commerce (preferred)
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience with Google Workspace (Drive, Sheets, Docs, Gmail)
- Familiarity with inventory management systems
- Performance-driven with ability to work under pressure and meet strict deadlines
- Exceptional attention to detail with high accuracy standards
- Strong organizational, coordination, and prioritization skills
- Excellent problem-solving and analytical abilities
- Outstanding written and verbal communication skills
- Proven leadership skills with ability to motivate and develop team members
- Flexibility to work overtime when business needs require
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Commercial Category Analyst
Location: Nigeria
What You Will Be Doing
- Monitor Gross Profit P&L performance vs budget and build analysis across all categories leading to action-oriented recommendations
- Improve GP2 by optimizing seller/customer passthrough and adapting commission matrix for price leadership
- Reconcile Marketing Contribution and ensure all revenue streams are accurately booked and implemented
- Collect, clean, and analyze raw data to identify trends, patterns, and anomalies
- Manage master data integrity and provide quality assurance of imported data
- Create compelling reports and presentations that communicate findings and influence business decisions
- Develop and accelerate adoption of Value-Added Services (VAS) including product value propositions and market strategies
- Design action plans for Key Account Managers and ensure seller subscription to visibility services
- Manage inventory through POs (Retail) and COs (Consignment) ensuring optimal assortment and healthy stock
- Ensure warehouse products are visible online with proper merchandising and best seller visibility
- Coordinate repricing strategies for slow movers and Performance Steering Actions with Key Account Managers
- Partner with internal teams to implement data-driven solutions and optimize processes for profitability and efficiency
- Collaborate with management on project objectives, budgets, and timelines while continuously improving analytics processes
What We Are Looking For
- Degree in Computer Science, Mathematics, Accounting, Economics, Finance, or related field (MSc is a plus)
- Minimum 6-8 years of experience in top-tier consulting firms, e-commerce companies, investment banks, audit firms, or as a data/business analyst
- Advanced proficiency in Power BI, SQL, Tableau, and other analytics software
- Strong data analysis capabilities with ability to recognize patterns and trends in large datasets
- Extremely structured, analytical, and organized with strong mathematical and critical thinking skills
- Ability to translate complex business requirements into actionable insights and communicate them clearly
- Strong risk assessment abilities and experience developing data-driven business strategies
- Excellent problem-solving skills with ability to find simple solutions to complex problems
- Exceptional presentation and communication skills with ability to influence stakeholders
- Passion for e-commerce and its transformative economic impact
- Resilient, autonomous, and results-driven with strong attention to detail.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment at Jumia Nigeria
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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