Recruitment at Korapay

Korapay is a payment infrastructure servicing a wide band of businesses making local and international payments. We are a marketplace for digital financial services across Africa. Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers across Africa. We are committed to delivering reliable, secure, and easy to use digital financial solutions to every single customer with a guarantee that it is improving their lives.

We are recruiting to fill the position below:

Job Title: Backend Engineer

Location: Nigeria (Remote)
Job type: Full-time
Department: Engineering
Reporting Structure: This role reports to the Engineering Lead.

Responsibilities

• This is a high-impact, collaborative role responsible for driving outcomes across the product and engineering team.
• You would be working with relevant stakeholders across the different teams within the organization to help define and implement tools and solutions to meet the business objectives.
• The role covers all stages, from requirements gathering, systems design, implementation, testing and operational support.
• As a Backend Engineer at Kora, you will focus on building new scalable features, optimizing and maintaining existing features, participating heavily in code and technical reviews, working closely with other engineers in the team to guide with implementation and technical direction, research and suggest new ways to improve our application and processes.
• You will be heavily involved in designing, optimising, and implementing the next phase for our applications and backend infrastructure as we continue to scale and meet the ever-growing demands of our merchants and the business.

Reporting Relationships & Stakeholder Engagement:

• Working collaboratively with our CTO (Chief Technology Officer), Product Management, Product Design, Business, Compliance, and IT Team to ensure each merchant is onboarded in a professional, timely manner.
• Strong working relationship with Managing Team / Directors / Team Leads around the business.

Responsibilities
What you’ll be doing:

• Designing, implementing, and maintaining secure large-scale payment solutions to support our merchants and the business
• Collaborating with relevant stakeholders to improve and optimize the reliability and performance of current applications, and implementations.
• Collaborating with relevant stakeholders to improve engineering standards, tooling, and processes.
• Participating actively in code and technical reviews.
• Document development phases and monitor, and debug systems.

Requirements
What you’ll need:

• 3+ years of experience building large-scale and data-intensive applications. This includes but is not limited to expertise in building large-scale and performant applications, working with large data, microservices, distributed systems, data and database optimization, etc.
• Familiarity with our commonly used technology choices including Node.js, Typescript, and MySQL.
• Experience working on low latency, high throughput distributed systems & with micro-service architectures.
• Attention to detail.
• Excellent communication and prioritization skills.
• Deliberate drive to constantly improve and get better.
• Experience engaging in collaborative multi-functional teams.
• Experience with test frameworks and writing quality tests.
• A strong desire to give our merchants a great experience using our payment infrastructure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Creative Designer

Location: Nigeria
Job type: Full-time
Department: Marketing
Reporting Structure: This role reports to the Lead, Marketing

About the Role

• The Creative Designer is responsible for executing high-quality visual design across Kora’s marketing channels, with a primary focus on still design and a secondary focus on light motion graphics.
• You will translate approved messaging into clear, consistent, and effective visual assets that support campaigns, product launches, events, reports, and brand communication.
• Your work strengthens brand recognition, improves clarity, and supports demand generation.

Key Responsibilities
Still Design Execution (Primary)

• Design high-quality static assets for:
  • Social media
  • Paid ads
  • Events and campaigns
  • Landing pages banners
  • Reports, ebooks, decks, and one-pagers
• Translate briefs into clear, conversion-focused designs.
• Prepare assets in the correct formats for web, social, email, and paid channels.
• Deliver projects on time and to a high standard.

Light Motion Graphics (Secondary):

• Create simple motion assets such as:
  • GIFs
  • Basic animations
    Text or icon motion
• Use motion selectively to enhance clarity and engagement.
  Hand off to the Motion Graphics Designer for advanced animation or video needs.

Brand Consistency and Quality Control:

• Apply Kora’s brand guidelines consistently across all visual assets.
• Maintain high standards across layout, typography, colour, and spacing.
• Ensure designs are accurate, clean, and production-ready.

Asset Management and Delivery:

• Organise design files and assets for reuse and scale.
• Manage multiple projects without missing deadlines.
• Support fast-turnaround requests without sacrificing quality.

Requirements
What You Will Need:

• 3+ years experience in graphic or visual design.
• A strong portfolio showcasing:
  • Still design for marketing
  • Brand-led visual work
• Proficiency in:
  • Figma
  • Adobe Illustrator
  • Photoshop
• Working knowledge of:
  • After Effects or similar motion tools
• Strong grasp of layout, typography, and visual hierarchy.
• Ability to execute clearly from briefs and feedback.

Nice to Have:

• Illustration experience.
• Use of AI in design
• Basic motion graphics experience.
• Familiarity with designing for email and landing pages.

Benefits

• Health insurance
• Sponsored and tailored training
• Paid parental leave
• Paid time-off
• Flexible work style
• Annual performance bonus
• Low-interest loans
• Group Life Insurance
• Access to up to four therapy sessions monthly
• Day off on your birthday
• Employee interest groups that provide supportive communities within Kora
• Great company culture and the opportunity to work with a highly collaborative team building something great!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Kora is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business needs.
• We strongly encourage applications from underrepresented communities and diverse ethnic groups to apply.
• Please feel free to inform us if you need any accommodations to facilitate your participation in the recruitment process. Any details you share will be used solely to ensure we can support and accommodate your needs appropriately.

Job Title: Social Media Associate

Location: Nigeria
Job type: Full-time (Hybrid)
Department: Marketing
Reporting Structure: This role reports to the Lead, Compliance

About the Role

• The Social Media Associate manages Kora’s social presence end to end — from strategy to execution.
• You will use social platforms to educate businesses, drive demand for Kora’s products and strengthen the brand across Africa and global markets.
• You will collaborate with Brand & Product Marketing, Communications, Merchant Success, Design and Performance Marketing to ensure content is consistent, accurate and effective.
• Your work increases visibility, product understanding and inbound demand.

Key Responsibilities
Social Strategy and Execution:

• Manage social media channels end to end including strategy, planning, content creation and publishing.
• Develop platform-specific plans for LinkedIn, X, Instagram and YouTube.
• Maintain a consistent posting rhythm across all platforms.
• Ensure all content aligns with Kora’s brand identity and messaging.

Product Education and Adoption:

• Turn product updates and feature information received from the Communications Associate into clear social content.
• Create simple explanations for API capabilities, payment flows and new features.
• Produce educational content that drives interest, trust and product adoption.

Content Creation:

• Create high-quality posts, graphics, carousels and short videos tailored to each platform.
• Humanise the brand through team stories, community highlights and customer insights.
• Repurpose blog posts, case studies, events and reports into social-friendly formats.
• Work with Brand & Product Marketing to ensure messaging consistency.

Growth and Campaign Execution:

• Launch social-led campaigns that support demand generation, events and product promotions.
• Collaborate with Performance Marketing on paid social campaigns and retargeting.
• Test new content formats and creative approaches to improve reach and engagement.

Monitoring and Reporting:

• Track KPIs including reach, engagement, clicks, traffic and conversions.
• Monitor sentiment and identify emerging trends or risks.
• Provide regular performance insights and recommendations to the Marketing Lead.

Compliance and Risk Awareness:

• Ensure social content follows internal compliance and communication guidelines.
• Maintain accuracy when referencing products, features and merchant information.

Requirements
What You Will Need:

• 1–3 years experience in social media management or digital content creation.
• Strong writing and visual communication skills.
• Ability to simplify complex fintech topics into engaging content.
• Experience creating videos, graphics and platform-specific content.
• Understanding of social analytics and reporting.
• Familiarity with demand-generation content and social trends.
• Ability to manage multiple deadlines and content calendars.
• Collaborative mindset and curiosity about fintech and payments.

What Success Looks Like:

• Consistent, high-quality content across all social platforms.
• Increased product understanding among merchants.
• Strong engagement and audience growth.
• Improved inbound pipeline driven by social campaigns.
• Strong alignment with the broader marketing strategy.

Benefits

• Health insurance
• Sponsored and tailored training
• Paid parental leave
• Paid time-off
• Flexible work style
• Annual performance bonus
• Low-interest loans
• Group Life Insurance
• Access to up to four therapy sessions monthly
• Day off on your birthday
• Employee interest groups that provide supportive communities within Kora
• Great company culture and the opportunity to work with a highly collaborative team building something great!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Kora is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business needs.
• We strongly encourage applications from underrepresented communities and diverse ethnic groups to apply.
• Please feel free to inform us if you need any accommodations to facilitate your participation in the recruitment process.
• Any details you share will be used solely to ensure we can support and accommodate your needs appropriately.
• We recognise imposter syndrome is real – any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

Job Title: Data Privacy Officer

Location: Nigeria
Job type: Full-time
Department: Information Security
Reporting Structure: This role reports to the Chief Information Security Officer, CISO

About The Role

• As the Data Privacy Officer at Kora, you will play a critical role in ensuring that Kora maintains the highest data protection and privacy standards.
• You will be responsible for overseeing our data privacy program, ensuring compliance with relevant laws and regulations, and implementing best practices for data protection. Additionally, you will develop and implement a comprehensive data privacy program, conduct regular audits and assessments, and provide guidance and training to employees.
• The Data Privacy Officer will also serve as the primary point of contact for data protection authorities and will be responsible for managing data protection inquiries and requests.
• They will work closely with the Information Security and Legal teams to ensure that data protection requirements are met across the organization.
• They will monitor changes in data protection laws and regulations and will update policies and procedures accordingly. In the event of a data breach or incident, the Data Privacy Officer will investigate and respond promptly to mitigate any potential harm.

Requirements
Here are a couple of things you’ll be doing:

• Develop and implement a comprehensive data privacy program in line with relevant laws and regulations, such as GDPR and NDPA.
• Collaborate with internal teams to ensure that data protection and privacy requirements are integrated into designing and implementing new products and services.
• Conduct regular audits and assessments to identify and mitigate privacy risks.
• Conduct privacy impact assessments (PIAs) to assess and mitigate privacy risks associated with new projects or initiatives.
• Develop and implement policies and procedures for data protection and privacy.
• Provide guidance and training to employees on data protection best practices.
• Serve as the point of contact for data protection authorities and manage data protection inquiries and requests.
• Monitor changes in data protection laws and regulations and update policies and procedures accordingly.
• Work closely with the Information Security team to ensure data protection requirements are met.
• Collaborate with the Legal team to review and negotiate data protection and privacy terms in contracts with third-party vendors and partners.
• Stay abreast of industry trends and best practices in data protection and privacy, and provide recommendations for continuous improvement of the data privacy program.
• Prepare and present regular reports to the Management team on the status of the data privacy program and any identified risks or issues.
• Investigate and respond to data breaches and incidents on time.
• Conduct comprehensive due diligence on existing and prospective third-party partners/vendors, assessing their compliance standards, cybersecurity measures, and overall risk exposure.
• Develop and maintain a standardized risk assessment framework, including criteria for evaluating potential risks associated with third-party relationships
• Monitor third-party vendors’ compliance with established policies, regulatory requirements, and risk management controls.
• Implement strategies to mitigate risks, such as contractual obligations, service level agreements (SLAs), and periodic vendor reviews
• Continuously improve the organization’s third-party risk management framework, integrating best practices and adapting to evolving risks and regulations.
• Ensure all third-party risk management processes align with relevant regulatory requirements (e.g., GDPR) and industry standards
• Prepare and present risk reports, including risk mitigation strategies and findings from ongoing monitoring activities to senior management and relevant stakeholders.
• Other duties as assigned by the CISO.

Requirements
Here’s what we are looking for:

• International Association of Privacy Professionals (IAPP) certification is preferred.
• Strong understanding of data protection laws and regulations, such as GDPR, NDPA, and other privacy regulations/legislations in Africa.
• Excellent communication and interpersonal skills.
• You are exceptionally driven and autonomous.
• Strong analytical and problem-solving skills.
• Ability to exhibit high levels of professionalism, integrity, and ethical values at all times.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.
• You are comfortable working in a fast-paced environment – because we are a startup, we need someone who can easily adapt and work quickly to achieve results.
• Finally, you are an out-of-the-box thinker and think of new ways to disrupt the status quo.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: AML / CFT / CPF Compliance Associate

Location: Nigeria
Job type: Full-time (Hybrid)
Department: Compliance
Reporting Structure: This role reports to the Lead, Compliance

About The Role

• As the AML/CFT/CPF Compliance Associate at Kora, you will be responsible for ensuring overall compliance with applicable anti-money laundering, countering of terrorism finance, and countering proliferation financing of weapons (AML/CFT/CPF) regulations and standards across the African markets we currently operate in.
• Ensure that Kora remains compliant with all regulatory requirements regarding  AML/CFT/PFW.

Responsibilities
Here are a couple of things you’ll be doing:

• Provide support and advice on compliance issues e.g. all business units, new products, new jurisdictions, and new regulatory initiatives.
• Assist as and when required, in the development, drafting, and updating of procedures/processes/policies and related training programs/manuals and the delivery of training that is tailored to the operations & finance units’ needs.
• Review, test, and recommend updates to Kora’s AML/CFT/CPF operations, standards, and controls.
• Carry out KYC on new merchants and conduct on-doing due diligence on existing merchants
• Assist in implementing compliance measures and determine appropriate remedial action plans (including, where necessary, timeframes and responsibilities).
• Draft, manage, and execute policies and procedures that govern the organization’s enterprise AML/CFT/CPF) program
• Conduct transaction monitoring and generate STR/SAR reports
• Ensure that the organization complies with existing and developing international and national laws and regulations
• Carry out periodic evaluations of the compliance programs and make appropriate changes and improvements
• Handle end-to-end process flow for all requests and enquiries from regulators and LEAs.
• Ensure Kora follows its year-on-year training plan by owning the Compliance training and awareness function.

Requirements
Here’s what are we looking for:

• A minimum of 2 years experience as a Compliance Officer or similar role experience in a B2B environment, FinTech services, or banking industry that operates across multiple African markets
• Certification – DCP/CAMS/ACFCS
• Proven AML/CFT/CPF compliance experience.
• Knowledge of Transaction monitoring and KYC/CDD.
• Quick and agile learning and problem-solving.
• Understanding the complex interactions of regulatory frameworks in the international finance space
• Experience in a high-growth team and/or startup experience.
• Strong interpersonal, organizational, communications, analytical, and project management skills.
• Thorough knowledge of products, services, operations, & systems and extensive dealing with laws, regulations, and regulatory agencies related to assigned areas.
• Proficiency with personal computers and pertinent mainframe systems and software packages.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Privacy Officer

Location: Nigeria
Job type: Full-time
Department: Information Security
Reporting Structure: This role reports to the Chief Information Security Officer, CISO

About The Role

• As the Data Privacy Officer at Kora, you will play a critical role in ensuring that Kora maintains the highest data protection and privacy standards.
• You will be responsible for overseeing our data privacy program, ensuring compliance with relevant laws and regulations, and implementing best practices for data protection. Additionally, you will develop and implement a comprehensive data privacy program, conduct regular audits and assessments, and provide guidance and training to employees.
• The Data Privacy Officer will also serve as the primary point of contact for data protection authorities and will be responsible for managing data protection inquiries and requests.
• They will work closely with the Information Security and Legal teams to ensure that data protection requirements are met across the organization.
• They will monitor changes in data protection laws and regulations and will update policies and procedures accordingly. In the event of a data breach or incident, the Data Privacy Officer will investigate and respond promptly to mitigate any potential harm.

Requirements
Here are a couple of things you’ll be doing:

• Develop and implement a comprehensive data privacy program in line with relevant laws and regulations, such as GDPR and NDPA.
• Collaborate with internal teams to ensure that data protection and privacy requirements are integrated into designing and implementing new products and services.
• Conduct regular audits and assessments to identify and mitigate privacy risks.
• Conduct privacy impact assessments (PIAs) to assess and mitigate privacy risks associated with new projects or initiatives.
• Develop and implement policies and procedures for data protection and privacy.
• Provide guidance and training to employees on data protection best practices.
• Serve as the point of contact for data protection authorities and manage data protection inquiries and requests.
• Monitor changes in data protection laws and regulations and update policies and procedures accordingly.
• Work closely with the Information Security team to ensure data protection requirements are met.
• Collaborate with the Legal team to review and negotiate data protection and privacy terms in contracts with third-party vendors and partners.
• Stay abreast of industry trends and best practices in data protection and privacy, and provide recommendations for continuous improvement of the data privacy program.
• Prepare and present regular reports to the Management team on the status of the data privacy program and any identified risks or issues.
• Investigate and respond to data breaches and incidents on time.
• Conduct comprehensive due diligence on existing and prospective third-party partners/vendors, assessing their compliance standards, cybersecurity measures, and overall risk exposure.
• Develop and maintain a standardized risk assessment framework, including criteria for evaluating potential risks associated with third-party relationships
• Monitor third-party vendors’ compliance with established policies, regulatory requirements, and risk management controls.
• Implement strategies to mitigate risks, such as contractual obligations, service level agreements (SLAs), and periodic vendor reviews
• Continuously improve the organization’s third-party risk management framework, integrating best practices and adapting to evolving risks and regulations.
• Ensure all third-party risk management processes align with relevant regulatory requirements (e.g., GDPR) and industry standards
• Prepare and present risk reports, including risk mitigation strategies and findings from ongoing monitoring activities to senior management and relevant stakeholders.
• Other duties as assigned by the CISO.

Requirements
Here’s what we are looking for:

• International Association of Privacy Professionals (IAPP) certification is preferred.
• Strong understanding of data protection laws and regulations, such as GDPR, NDPA, and other privacy regulations/legislations in Africa.
• Excellent communication and interpersonal skills.
• You are exceptionally driven and autonomous.
• Strong analytical and problem-solving skills.
• Ability to exhibit high levels of professionalism, integrity, and ethical values at all times.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.
• You are comfortable working in a fast-paced environment – because we are a startup, we need someone who can easily adapt and work quickly to achieve results.
• Finally, you are an out-of-the-box thinker and think of new ways to disrupt the status quo.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Inbound Sales Analyst

Location: Nigeria
Job type: Full-time (Hybrid)
Department: Sales
Reporting Structure: This role reports to the Lead, Compliance

About the Role

• As an Inbound Sales Analyst at Kora, you will be responsible for onboarding merchants, expanding our clientele, and identifying new opportunities in order to generate revenue, improve profitability,and help our business grow.
• We are looking for a talented and competitive inbound sales representative who thrives in a fast-paced sales cycle environment. You will also be responsible for identifying new business prospects and selling our products to them.
• In this role, you will maintain relationships with current clients and build and maintain relationships with new clients.
• Hence, we seek a tenacious and vibrant salesperson who is self-motivated and has the passion to sell as well as to grow a career in sales in the payments industry.

Responsibilities
Here are a couple of things you’ll be doing:

• Daily review of all inbound leads.
• Engaging inbound leads through phone calls, emails and other communication channels.
• Following up with compliance for the review of merchants’ KYC documents.
• Onboarding 80% of qualified inbound leads.
• Work with other teammates in the sales team to ensure organizational growth.
• Work closely with the Product, Merchant Success, and Operations teams.

Requirements
Here’s what we are looking for:

• A minimum of 2 years experience as a Telesales agent, Business Development Associate, Sales analyst, or similar role experience in a fast-paced B2B payment infrastructure environment, financial services, or banking industry.
• Experience in upselling to existing customers.
• Proven inside sales experience.
• Track record of over-achieving quota.
• Strong phone presence and experience dialing dozens of calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Excellent verbal and written communication skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively
• Interpersonal skills for building and developing relationships with clients and an ability to influence stakeholders.
• Excellent written and verbal communication skills
• Finally, someone with the ability to sell water to a drowning man!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Automation Engineer

Location: Nigeria
Job type: Full-time
Department: Engineering
Reporting Structure: This role reports to the Lead, QA Engineer

Requirements
Here are a couple of things you’ll be doing:

• Create a QA process that will ensure that we consistently ship quality software.
• Review functional and design specifications to ensure full understanding of individual deliverables.
• Identify test requirements from specifications, map test case requirements, and design test coverage plan.
• Carry out functional tests and non-functional tests, including security tests, load tests, and stress tests using the necessary software testing tools.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts, and automated scripts.
• Give explicit sign off on all products quality before live deployment.
• Hold and facilitate test plan/case reviews with cross-functional team members.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.
• Develop and maintain automated test scripts using Cypress for functional, regression, and end-to-end testing.
• Work with the development and QA teams to define test strategies and ensure automated tests are integrated into the CI/CD pipeline.
• Create and maintain test frameworks, test plans, and test data to ensure comprehensive test coverage.
• Debug and troubleshoot test failures, identify root causes, and work with developers to resolve issues.
• Analyze test results and provide detailed reports on test execution, highlighting issues, performance, and stability.
• Ensure cross-browser compatibility and mobile responsiveness in automated tests.
• Continuously improve and refactor the test suite to ensure speed, reliability, and scalability of automated tests.
• Maintain effective documentation for test cases, test results, and automation processes.

Requirements
We are looking for someone who has:

• At least 3 years of experience as a Quality Assurance Engineer.
• 2 years of experience in automated testing with a focus on Cypress and web application testing.
• Experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies, and other techniques.
• Understanding of fundamental database concepts – relational (SQL) database, non-relational (NoSQL) database and ORMs/ODMs.
• Proven experience with Cypress for end-to-end testing of web applications.
• Strong knowledge of JavaScript or/and Typescript and experience with test frameworks like Mocha, Chai, or Jest.
• Experience with CI/CD tools like Jenkins, Github Actions, GitLab CI, or CircleCI for integrating test automation into the build pipeline.
• Familiarity with version control systems like Git.
• Solid understanding of API testing (RESTful APIs) and using tools like Postman.
• Knowledge of web technologies (HTML, CSS, JavaScript) and the ability to work with developers to resolve issues.
• Problem-solving and analytical skills, with the ability to debug complex issues and optimize automation.
• Ability to work in an Agile development environment.
• Excellent writing and communication skills in English.
• Collaborative – drive cooperation and teamwork in achieving solutions.
• Creative, solution-driven and a customer-focused mindset.
• Sound judgment, professionalism, and patience when communicating.
• High attention to detail

Nice-to-Have Skills:

• Experience with other test automation tools (e.g., Selenium, Playwright, Testcafe, Appium).
• Familiarity with cloud-based test execution platforms (e.g., BrowserStack, lambdatest).
• Experience in performance testing and load testing tools like JMeter or K6.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Engineer

Location: Nigeria (Remote)
Job type: Full-time
Department: Engineering
Reporting Structure: This role reports to the Engineering Lead.

About theRole

• As a Technical Support Engineer at Kora, you will be responsible for supporting the timely resolution of our merchants’ technical queries.
• In this role, you will work closely with the Engineering and Merchant Success teams by assisting merchants with issue resolution and escalating more complex cases to the Engineering team.

Reporting Relationships & Stakeholder Engagement:

• Report to the CTO (Oluwasegun Adeleye) working as part of the ever-innovative Engineering team
• Working collaboratively with our CTO (Chief Technology Officer), Product Management, Product Design, Merchant Success, Business, Compliance, and Information Security teams.

Responsibilities
Here are a couple of things you’ll be doing:

• Provide technical support to merchants via phone, email, chat, and other communication channels during onboarding and ongoing use of Kora’s products, helping to ensure a smooth experience.
• Collaborate with the Merchant Success team and other internal teams to identify and report product bugs, escalating critical issues to the Product Development team as needed.
• Investigate and troubleshoot technical issues reported by merchants, seeking guidance from senior engineers when necessary.
• Assist in identifying and troubleshooting technical issues related to our products and services.
• Act as a first point of contact for technical problems relating to merchant and product rails, escalating complex issues appropriately.
• Escalate technical issues to the appropriate teams and follow up under guidance until resolution.
• Monitor integration channels and report technical issues to integration partners, keeping senior team members informed.
• Support the development of proactive ways to automate routine tasks within the team functions.
• Take ownership of assigned issues, handling and solving them depending on complexity, while consulting seniors for guidance when needed.
• Build and maintain positive relationships with merchants, acting as a supportive technical contact.
• Follow set procedures for proper escalation of issues to the appropriate team.
• Document and track merchant issues and resolutions in the knowledge base, preparing reports for review by senior engineers.
• Assist in expanding relationships with customers by supporting new product and operational initiatives.
• Help analyze prospects’ business and technical requirements, assisting senior team members in developing solutions that meet those needs.
• Support monitoring of product integration and ramp-up to ensure successful implementation.
• Assist in analyzing customer needs and suggesting possible upgrades or additional features under guidance.
• Work closely with the Product and Merchant Success teams to help customize specific products for customers.
• Provide developers with customer feedback to help identify potential new features or products.

Requirements
Here’s what are we looking for:

• Must have 1–2 years experience in a technical support, IT support, or customer-facing technical role in a B2B, fintech, banking, or SaaS environment.
• Experience dealing with customers from a technical support perspective.
• Basic experience working with and understanding APIs and API testing platforms and the ability to explain them to third parties.
• Foundational knowledge of financial technologies, including payment processing and digital financial products.
• Strong written and verbal communication skills for interacting with both technical and non-technical stakeholders.
• Passion for customer success and interest in understanding client needs.
• Ability to follow structured troubleshooting, documentation, and escalation processes.
• Good organizational skills with the ability to manage multiple tickets at once.
• Experience using CRM and ticketing systems such as Zendesk, Freshdesk, or Salesforce.
• Strong analytical and problem-solving skills with attention to detail.
• Basic knowledge of SQL, especially MySQL, is an added advantage

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online