Recruitment at Lakowe Lakes and Hospitality Limited

Lakowe Lakes Hospitality Limited is a leading resort in Lagos, renowned for its world-class hospitality, premium leisure, dining, and golf experiences, is expanding its team. We are seeking passionate, skilled, and service-oriented professionals to join our growing workforce and contribute to delivering exceptional guest experiences.

Blending traditional country estate style with modern amenities, functionality and hospitality services, Lakowe Lakes Golf and Country Estate offers an 18 hole championship golf course, short stay hospitality services, 5 food and beverage outlets, over 14 manmade lakes, meeting rooms and event spaces in an eco-friendly and natural setting, away from the distractions and stress of urban life.

We are recruiting to fill the position below:

Job Title: Golf X Growth and Sales Manager

Location: Lekki-Epe Expressway, Lagos
Employment Type: Full-time
Reports To:  Assistant General Manager

Overview

• The Golf X Growth and Sales Manager is responsible for driving the commercial growth of Golf X by developing and implementing strategic initiatives that increase participation, and revenue across all Golf X activities. This includes managing lifestyle and sports-related sales—particularly paddle tennis, wellness programs, and other recreational offerings—while ensuring alignment with the operational and revenue objectives of the facility.
• This role works closely with the Golf X Revenue and Operations Manager to ensure a seamless guest experience and to translate growth strategies into measurable results.

Working Hours:

• Due to the nature of the business, the Growth and Sales Manager is expected to maintain a flexible schedule, including occasional evening, weekend, or holiday shifts, depending on event schedules and operational demands.

Key Interactions:

• External Interactions: Hospitality Guests, Golfers, Lakowe Lakes Residents
• Internal Interactions: All Lakowe Lakes Staff

Sales and Business Growth:

• Develop and execute sales strategies to increase memberships, participation, and event bookings across Golf X facilities.
• Identify and pursue new business opportunities, partnerships, and collaborations that align with the Golf X brand.
• Lead initiatives to promote paddle tennis, wellness programs, and lifestyle experiences to attract diverse audiences.
• Drive group and corporate engagement through creative packages and experiences tailored to target markets.
• Monitor performance of sales initiatives and ensure targets are met or exceeded.

Marketing and Brand Promotion:

• Work with the marketing team to design and execute promotional campaigns, events, and activations that enhance visibility and engagement.
• Oversee the creation of marketing content, materials, and digital campaigns to communicate the Golf X experience effectively.
• Represent Golf X at trade shows, exhibitions, and networking events to drive awareness and partnerships.
• Maintain an up-to-date understanding of market trends and competitor activity to inform strategy.

Client Relationship Management:

• Build and maintain strong relationships with existing members, partners, and corporate clients.
• Ensure high levels of client satisfaction through proactive engagement, follow-ups, and feedback collection.
• Develop retention programs to encourage repeat patronage and long-term loyalty.

Collaboration and Coordination:

• Work hand-in-hand with the Golf X Revenue and Operations Manager to align sales efforts with operational capacity and service delivery.
• Liaise with relevant departments including marketing, guest services, and finance to ensure smooth execution of sales initiatives.
• Support the development and execution of Golf X events and experiences that enhance the brand’s appeal.

Reporting and Analysis:

• Track and analyze sales metrics and customer data to guide strategic decisions.
• Prepare regular performance reports and market insights for management review.
• Provide recommendations on pricing strategies, packages, and promotions based on demand and market conditions

KPIs

• Guest satisfaction ratings and positive feedback.
• Timeliness in handling requests and follow-ups.
• Accuracy and completeness of records and documentation.
• Professionalism and compliance with service standards.
• Contribution to departmental goals and overall guest experience quality.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Hospitality, or a related field.
• 5–7 years’ experience in sales, business development, or marketing within hospitality, sports, or lifestyle industries.
• Proven track record of achieving sales targets and driving growth initiatives.
• Strong understanding of premium lifestyle and leisure markets.
• Excellent communication, negotiation, and relationship management skills.
• Creative and strategic thinker with strong analytical ability.

Key Competencies:

• Strategic Sales and Growth Planning
• Client Relationship Management
• Brand and Market Awareness
• Collaboration and Teamwork
• Innovation and Initiative
• Result Orientation

Application Closing Date
17th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lakowelakes.com using the Job Title as the subject of the email.

Job Title: Guest Experience Liaison Officer

Location: Lagos

Role Overview

• As a Guest Experience Liaison Officer, you’ll blend safety oversight with hands-on instruction—onboarding guests onto the Trackman platform, teaching swing basics, and guiding them through game modes to maximize fun and comfort.

Key Responsibilities

• Conduct a mandatory safety briefing before each session: outline bay rules, club-handling guidelines, and emergency procedures.
• Provide a concise, engaging tutorial on the Trackman interface: registration, game selection, club tracking features, and scoring.
• Offer personalized swing tips—demonstrate grips, stances, and basic swing mechanics for first-time golfers.
• Assist guests with technology glitches or questions; escalate hardware/software issues to the Golf X Business Manager.
• Monitor bay activity continuously to enforce safety protocols and intervene if unsafe play is observed.
• Gather guest feedback on their experience and share insights with the management team to refine training materials.

Application Closing Date
25th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Golf X Receptionist / Guest Services Officer

Location: Lekki-Epe Expressway, Lagos
Employment Type: Full-time
Reports To: Golf X Guest Experience Liaison Officer
External Interactions: Hospitality Guests, Golfers, Lakowe Lakes Residents Internal Interactions: All Lakowe Lakes Staff
Working Hours – Morning Shift: 10am to 6pm Afternoon Shift: 4pm to 12am
Swing Shift: 1pm to 9pm

Overview

• The Guest Services Officer manages Golf X’s front-of-house flow—confirming bookings, assigning bays, processing payments, and fielding inquiries to create a seamless first impression.

Main Responsibilities

• Answer inbound calls and walk-ins, confirm reservations, and update the booking system in real time.
• Assign bay numbers based on group size, availability, and any VIP or corporate requirements.
• Maintain an up-to-date knowledge of promotions, pricing packages, and special event schedules.
• Respond promptly to guest questions—via phone, email, or in person—about hours, pricing, packages, or technology features.
• Coordinate no-shows or last-minute changes, rerouting walk-ins or waitlist customers as needed.
• Assist guests with function of all Golf X features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Process payments accurately and issue receipts.
• Utilize property management system and all other required technology to carry out daily responsibilities.

Qualifications & Experience

• 1–2 years in reservations, front-desk, or guest-services roles; experience with CRM or booking platforms is a plus.
• Strong numerical accuracy
• Friendly, patient demeanor under pressure.

Core Competencies:

• Reservation-system proficiency
• Multitasking and prioritization
• Conflict resolution and de-escalation
• Professional, clear phone and face-to-face communication

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Golf X Operations & Guest Experience (Associate)

Location: Lagos
Employment Type: Full-time

Qualifications & Experience

• A strong passion for golf fundamentals.
• 3+ years prior experience in sports coaching, recreation centers, or interactive-tech venues.
• Comfortable leading small groups and tailoring instruction to diverse skill levels

Application Closing Date
25th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Multi-Outlet Supervisor

Location: Lagos
Employment Type: Full-time
Department: Food & Beverage
Reports To: Restaurant Manager & Food and Beverage Manager
Works Closely With: Executive Chef, Operations Manager, Events Team, and Outlet Supervisors

Job Summary

• The Multi-Outlet Supervisor is responsible for overseeing and coordinating the daily operations of all food and beverage outlets within the Lakowe complex — including the Lodge on 18, Golf Club, Grill Room, Revivo, Golf X, and all event venues.
• The role ensures seamless service delivery, operational efficiency, and adherence to company standards across all outlets, supporting both guest satisfaction and profitability.

Key Responsibilities

• Supervise and coordinate the operations of all F&B outlets and events, ensuring consistency in service, product quality, and guest experience.
• Implement and maintain service standards and SOPs in collaboration with the Restaurant Manager, F&B Manager, and Executive Chef.
• Oversee and implement training programs to ensure guest focused operations
• Monitor staff performance, grooming, and conduct across outlets, ensuring professionalism and compliance with company policies.
• Support outlet supervisors in daily briefings, service readiness checks, and shift management.
• Liaise with the Executive Chef to ensure smooth coordination between kitchen and service teams.
• Oversee event setups, service execution, and breakdowns, ensuring operational readiness and guest satisfaction.
• Assist in planning and executing special promotions, functions, and seasonal events.
• Monitor sales, guest feedback, and service recovery actions to continuously improve performance.
• Ensure accurate and timely communication between outlets, stores, and management regarding requisitions, stock usage, and operational needs.
• Enforce hygiene, safety, and equipment maintenance standards in all outlets.
• Prepare daily operational reports and updates for management review.

Qualifications & Experience

• 4–6 years’ experience in food and beverage operations, with at least 2 years in a supervisory or multi-outlet role.
• Strong knowledge of restaurant and event service standards.
• Hospitality management diploma or equivalent professional qualification preferred.
• Proficiency in POS systems and basic reporting tools.

Key Competencies:

• Strong leadership and communication skills.
• Excellent organizational and multitasking ability across multiple venues.
• Solid understanding of F&B operations, service standards, and guest relations.
• Ability to coordinate teams and manage high-volume operations efficiently.
• Proactive, detail-oriented, and results-driven mindset.

Application Closing Date
27th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lakowelakes.com using the Job Title as the subject of the email.
Or
Click here to apply online