Recruitment at Lead Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Head, Central Processing Unit (CPU)

Location: Nigeria
Employment Type: Full-time

Role Overview

• Lead and manage the bank’s Central Processing Unit, overseeing centralized transaction processing, back-office operations, and ensuring accurate, timely, and compliant banking activities across all branches.

Key Responsibilities

• Supervise account opening, loan processing, transfers, reconciliations, and postings.
• Ensure compliance with CBN regulations, internal policies, and AML/KYC requirements.
• Improve operational workflows, support automation, and maintain process efficiency.
• Prepare management reports, maintain documentation, and support audits.
• Lead, mentor, and manage CPU staff while collaborating with Operations, IT, Finance, Risk, and Compliance teams.

Requirements

• Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, Economics, or related field (MBA preferred).
• 8 – 12 years in banking/microfinance operations with 3–5 years in a managerial role.
• Strong knowledge of centralized banking operations, transaction processing, loan administration, and risk management.
• Leadership, accuracy, and compliance awareness.
• Experience with core banking systems, internal controls, and audits.

Application Closing Date
31st January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the job title as the subject of the email.

Job Title: Call Centre Agent

Location: Nigeria
Employment Type: Full-time
Job Field: Operations
Reporting To: Supervisor/Manager

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Active listening skills for determining customer needs
• Patience to deal with frustrated customers in a polite, professional manner
• The ability to follow call scripts, if needed
• Collaborate with other call centre professionals to improve customer service.
• Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the complaints team or management.
• Work in line with company KPI’s regarding call volume and service levels.

Minimum Qualifications

• Undergraduate.
• At least minimum of 4 years of working in customer service role (HMO / Insurance only)

Technical Competencies:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems.
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area.
• Able to multi-task effectively.

Behavioural Competencies:

• Ability to work under pressure and multitask effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive.

Salary
N200,000 – N300,000 per month.

Application Closing Date
31st January, 2026.

How to Apply
Interested and qualified candidates should send their CVs to: recruitment@leadhradvisory.com using the job title as the subject of the email.

Job Title: Head, SME Unit

Location: Nigeria
Employment Type: Full-time

Role Overview

• Lead and manage SME Unit, driving growth, ensuring efficient delivery of SME products, maintaining portfolio quality, and managing operational activities in line with regulatory and internal standards.

Key Responsibilities:

• Oversee SME operations, including account onboarding, loans, repayments, and portfolio monitoring.
• Ensure compliance with CBN regulations, internal policies, and AML/KYC requirements.
• Drive SME client acquisition, retention, and business support initiatives.
• Review and improve SME workflows, processes, and digital solutions.
• Prepare performance and portfolio reports, supporting audits and management reviews.
• Lead, mentor, and manage SME staff while collaborating with Operations, Risk, Finance, and IT teams.

Requirements:

• Bachelor’s Degree in Banking & Finance, Business Administration, Economics, or related field (MBA preferred).
• 8 – 12 years in banking / microfinance with 3 – 5 years in a managerial role.
• Strong knowledge of SME lending, portfolio management, and microfinance operations.
• Leadership, risk management, and client relationship skills.
• Experience with core banking systems and regulatory compliance.

Application Closing Date
31st January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the job title as the subject of the email.