Recruitment at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Advisor – Commercial Legal Corporate Transaction

Job ID: 5490
Location: Nigeria
Employment Type: Full Time
Reports To: Manager – Commercial Legal Corporate Transaction
Division: Corporate Services and Sustainability

Mission

• To provide the company advisory service regarding the drafting, legality, structuring, fiscal efficiency and compliance of contractual arrangements.

Description

• Review legal internal matters requiring legal input /perspective, consult with all relevant parties, advise on legal related matter, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MTNN.
• Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, reviewing commercial agreements and documentations of transactions.
• Develop proactive strategies for preventing disputes by ensuring contracts are well-drafted, aligned with compliance standards, and operationally efficient.
• Provide insights and recommendations on commercial transactions and contractual obligations to internal stakeholders.
• Administer controls and policies to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MTNN activities are compliant with laid down laws and governing regulations/statutes.
• Prepare weekly and monthly management reports.
• Update automated systems for data/legal process maturity for all areas of commercial legal practice (Intellectual Property, Real Estate, Contracts, litigation).
• Conduct Due Diligence on companies
• Drafting letters to third parties on behalf of the company
• Manage the Company’s property portfolio
• Negotiate and draft transaction agreements (i.e. M&As, JVs, to support the business on company or group projects.
• Build strong relationships with internal and external stakeholders to enhance contract execution and foster trust.
• Liaise with relevant teams to ensure contracts address risk mitigation and business goals effectively.
• Conduct internal stakeholders, quarterly roadshows on legal process for all MTNN Divisions.
• Conduct internal and external stakeholder surveys and track stakeholders’ satisfaction

Education

• First Degree in Law
• Fluent in English.

Experience:

• 3-7 years’ experience in an area of specialization; with experience in supervising others Experience working in a medium organization ·
• Civil/commercial litigation experience.
• At least 2 (two) straight years of law practice in a reputable law firm.
• Knowledge of telecommunications will be an advantage.
• Commercial/technical and/or further legal qualifications will be an advantage.
• Experience in negotiating, drafting and management of contracts and transactions.
• In depth experience and understanding of the Nigerian legal framework.
• Experience in property portfolio management.

Application Closing Date
Not Specified.

How to Apply
Intrested and qualified candidates should:
Click here to apply online

Job Title: Manager – Service Fulfillment

Job ID: 5494
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – FTTH Service Fulfilment
Division: Fixed Broadband

Mission

• Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives. Develop effective strategies for optimal home connections and achievement of targets.
• Plan and own team management to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality, aesthetics, and time.
• Ensure management of contractors and external stakeholders with strict guidelines and governance mechanisms.

Description

• Manage the performance measurement and monitoring of Fibre broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested.
• Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Value created by increase in customer base, product sales, contracts signed etc. for enterprise-wide Broadband products and services.
• New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
• Strategic alignment with NWG On rollout timelines and objectives. Develop model business cases.
• Troubleshooting of GPON, FTTx/ODN, LAN and related access technologies.
• Advance knowledge of FTTx/ODN architecture, including colour code standard for identifying fibre cables, connectors, patch cords and service terminals/boxes.
• Participate in Contract negotiations to reduce costs and drive MTNN Value Creation Philosophy
• Drive the adoption of New Growth Opportunities for the Business within the Fibre service segment
• Manage the tracking of new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette and MTN Service Culture.
• Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
• Manage team to ensure that installers test broadband service and do proper housekeeping before they leave customer location.
• Be involved in upskilling and capacity training of field service partners and installer teams – leverage diverse service fulfilment scenarios as use cases to educate and improve service standards.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Qualifications
Education:

• First degree in Social Sciences, Engineering, or IT Related Disciplines
• Fluent in English.

Experience:
6 – 13 years’ experience which includes:

• 5 or more years’ experience in a service fulfilment role, in a telecoms, ecommerce, or financial services industry.
• Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
• Incidence management experience on an FTTH network, including fault discovery and resolution.
• Field service management experience, including planning, scheduling, inventory management, process management, quality control and performance reporting/analytics.
• A good knowledge of GPON, LAN and related access technologies.
• Understanding of MTN fibre broadband products – an added advantage.
• Project management, CFOT, Quality Management certifications or its equivalent will be an added advantage
• Excellent organizing, time management and problem-solving skills.
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel).

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Business Intelligence, Enterprise Business

Job ID: 5499
Location: Nigeria
Employment Type: Full Time

Requirements

• Candidates should possess relevant qualifications.

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Representative – Sales and Trade Development

Job ID: 5405
Location: Enugu
Employment Type: Full Time
Reports To: Senior Manager – Sales and Trade Development Enugu
Division: Sales and Distribution

Mission

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Requirements
Education:

• First Degree Preferably Social Sciences
• Fluent in English

Experience:

• 1 – 3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer – Process and Compliance, Finance

Job ID: 5413
Location: Nigeria
Employment Type: Full Time
Reports To: Manager Sales Analysis and Reporting
Division: Finance

Description

• Adherence to Supplier/ Customer related contracts/agreements
• Analyze business impact and recommend action plan (including proposed corrective actions)
• Report and communicate the observations, business impact and proposed action plan to Manager, Analysis & Reporting
• Liaise with sourcing team to obtain additional information to ensure supplier is complying with MTN terms and conditions
• Monitor the corrective action plan agreed, and report the status
• Adherence to GSSC related SLAs, Policies and Procedures
• Check adherence to GSSC related statutory, regulatory, legal compliances as per MTN checklist. This includes compliance to Safety, Health and Environment (SHE) regulation, imports, Foreign Exchange Control Documentations (FECDs), input and output taxes and managing landed costs.
• Perform Quality Assurance (QA) as per the defined QA procedures to ensure compliance to SLAs, policies and procedures related to GSSC
• Monitor the corrective action plan agreed, and report the status
• Perform Quality Assurance (QA) to check adherence to supplier and customer contract/ agreement related terms and conditions
• Exceptions Handling and Reporting
  • Identify potential sensitive issues and escalate them to the appropriate levels
  • Ensure compliance with the supplier code of ethics and the whistle blower policies
  • Preparation of periodic reports on adherence to GSSC related compliance.

Requirements
Education:

• First Degree in Supply Chain Management/finance or any related discipline
• Fluent in English.

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization
• Good knowledge of Oracle applications

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – NES Regional North, Network

Job ID: 5488
Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager – NES Maintenance and Support
Division: Network

Mission

• Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region.
• To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.

Description

• Manage the activities of the NES operations in the region.
• Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.
• Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.
• Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)
• Support supply chain in technical evaluations of all new vendors or intending vendors.
• Manage and ensure full scoping of all requests sent to supply chain.
• Set individual objectives for team members.
• Support the SM by providing timely field sensitive feedback.
• Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.
• Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.
• Process development and optimization.
• Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
• Provide weekly, monthly and quarterly performance reports to identified stakeholders.
• Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.

Requirements
Education:

• A first Degree in Electrical / Electronic Engineering / Computer or Telecommunications Engineering
• Management Degree will be an advantage.
• Fluent in English.

Experience:

• 6 – 13 years’ experience which includes:
  • A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others
  • Experience working in a medium to large organization.
  • Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.
  • Performance Management in a Telecommunications Environment
  • Experience in Managed Service environment in a multi-vendor network.
  • Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc.

Application Closing Date
8th April, 2025.

How to Apply
Intrested and qualified candidates should:
Click here to apply online

Job Title: Analyst – CVM in Large Enterprise, Enterprise Business

Job ID: 5482
Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager – LE Segment Management
Division: Enterprise Business

Mission

• To drive and execute Enterprise Business customer value management strategy for MTNN
• To mine, analyze, and present data in actionable format to give key insight to aid business decisions and drive value extraction and revenue for MTNN.

Description

• Develop and refine value management use cases covering all B2B customer needs and lifecycle stages.
• Digitize the value management journey for enterprise users and customers.
• Automate enterprise customer value management lifecycle journey within campaign management tools across all services.
• Conceptualize and develop advanced analytics models in collaboration with BI and other relevant teams to enhance value management for enterprise customers.
• Establish rigorous measurement systems to track the performance of campaigns and automate base and campaign performance reports.
• Analyze and implement campaign needs and proactive problem-solving solutions.
• Develop enterprise customer value management briefs by compiling research, insights, and competitive analysis. Work both independently and collaboratively across teams to brainstorm ideas and pitch concepts to execute successful value management campaigns.
• Develop a value management strategy and operational plans through compelling presentations.
• Identify the most appropriate services to meet Enterprise customers’ needs and constraints.
• Interface with EB Sales to deliver business initiatives such as acquisition and retention, customer education, etc.
• Serve the division’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score.

Requirements
Education:

• Bachelor’s Degree in Engineering, Business, Marketing, Business Administration, or related fields.

Experience:

• 3-7 years experience, which includes
  • 3 years of relevant work experience in marketing, sales, and account management with a focus on enterprise customer value management
  • Self-starter, highly motivated to excel under minimal supervision. Must have proven track record of executing multiple tasks in a result driven organization.
  • Ability to project manage own workload.
  • Comfortable managing complex analytical models (e.g., propensity models, segmentation, recommendation engine).

Application Closing Date
8th April, 2025.

How to Apply
Intrested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager – Corporate Communications

Location: Nigeria
Employment Type: Full Time
Reports To: General Manager – Corporate Affairs
Division: Corporate Services and Sustainability

Description

• Assist in the formulation and implementation of the overall communications strategy in accordance with MTN business plan.
• Develop effective multi-platform/multi-stakeholder communication strategies and appropriate governance guidelines.
• Develop and ensure the appropriate ‘corporate speak’ for all internal and external communication.
• Collate, distill, and align diverse messages for consistency and clarity among multiple platforms.
• Interpret multi-faceted business information and develop bespoke communication for critical stakeholder groups.
• Ensure premium quality standard of communication/content and determine relevance/suitability for each audience.
• Assist in the development, management, and production of high-level content (internal/external) for CEO/Executives.
• Champion development and dissemination of messages that highlight MTN’s successes and contributions to increase advocates and brand preference.
• Drive an increase in MTNN’s Net Promoter Score.
• Strategic partnerships with MTNN leadership team to drive awareness of actions and their impact on company image and reputation, as well as the impact of non-compliance on the bottom line.
• Network and build solid relationships with business units and relevant third parties (e.g., technical partners, business consultants, etc.) and develop a close working relationship with relevant information sources to deliver an integrated communication service to the business.
• Prioritize ecosystem communication and engagement to deliver business value.
• Collaborate with business units for effective communication of business priorities and leverage measurement platforms to fuel/support continuous improvement and optimization.
• Review the performance of individual team members and complete evaluation in accordance with business-wide performance processes and schedules.
• Coach and train the Corporate Communications team to sharpen their skills and capabilities; ensure understanding of objectives and deliverables; and regularly review development needs, providing opportunities for the team to build on training done and improve productivity.

Requirements
Education:

• A Degree in a related field
• Proficiency in English – Advanced
• Outstanding verbal and written communication skills
• A Master’s Degree or relevant professional qualifications may confer an advantage.

Experience:
9-17 years’ work experience including:

• 6-8 years’ experience in corporate communications & strategy/content development or communications consultancy
• Manager track record of 5 years or more, with at least 3 years in relevant sector/ industry
• Work across diverse cultures and geographies advantageous · Significant evidence of literary pursuits and subject matter expertise will confer a significant advantage.
• Experience working in a medium- to large organization.
• 3 years project management experience, preferably within an NGO/C.S.I. environment. Knowledge of telecommunications will be an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online