Recruitment at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager – Retail Operations and Projects, Customer Relations and Experience

Job Identification: 6368
Location: Nigeria
Job Schedule: Full-time
Job Category: MTN Level 3
Reports To: General Manager – Customer Operations
Division: Customer Relations and Experience

Mission

• Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.

Description

• Integrate customer care delivery with initiatives that are in line with current business strategy
• Manage Identified risks within the service area whilst ensuring  adherence to the business’ policy
• Carry out field verifications/ customer surveys to ensure a branded and consistent customer experience
• Implement customer care initiatives in line with the customer retention and loyalty strategy
• Track and monitor customer services and customer care operations and ensure action is taken to improve and realize service level targets.
• Deploy tools and procedures to capture and monitor customer complaints and points of improvement and ensure complaint are promptly attended to and customer informed of status in the resolution process.
• Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
• Monitor and prepare periodic report on sales and generate periodic reports for management review.
• Review customer relationship management (CRM) operations, ensuring operational objectives are achieved, identifying trends and ensuring optimum service levels are achieved and maintained.
• Develop procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives.
• Establish/maintain lasting relationship between customers and customer care representatives, as well as other key units (Sales, Channel Distribution, Service Centers, Call Center) to maintain a customer-focused attitude toward activities that improve customer lifetime value.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive an increase in MTNN’s Net Promoter Score

Requirements
Education:

• First Degree in Social Science or any related field
• An MBA is desirable

Experience:
6 – 13 years’ experience which includes:

• 3 years’ work experience in area of specialization in experience supervising others
• Experience in financial credit risk management
• Experience in credit matrix scoring and assessment
• Exposure to telecom billing technologies and complementary technologies
• Experience in managing complex processes and procedures

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer – Broadband System Planning

Job Identification: 6398
Location: Nigeria
Job Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager – Broadband Systems
Division: Network

Mission

• To achieve the deliverables of the Broadband Systems Planning unit.
• To Plan, Design and Optimize the PS Core network & IP Multimedia Subsystem (IMS) platforms, to achieve a cost effective and optimal PS Core & IMS network design and performance, and a timely deployment of quality mobile data products and IP Multimedia solutions in line with the business strategic objectives.
• Champion PS Core & IMS network evolution strategies as it relates to short to medium term technology decisions in line with the overall business strategic objectives.

Responsibilities

• Lead the design and dimensioning of the PS Core and IMS network as well as new Mobile data/multimedia solutions to support the marketing product.
• Supervise the planning and design of the PS Core and IMS network architecture to optimally serve the network growth in terms of traffic, subscribers and capacity.
• Supervise the definition of an optimal network topology for the Mobile Data/Multimedia platforms (e.g. SGSN-MME, SGW, GGSN/PGW, PCRF/SAPC, ADC, DNS, P-/I-/S-CSCF, MTAS, WAP Gateway, etc.) for deployment of Mobile Data/ Multimedia solutions to give MTNN a competitive advantage.
• Supervise the design and plan the evolution of Data/Multimedia solutions, such as Broadband, Mobile Data, WAP, GPRS/EDGE, Wi-Fi, VoLTE, VoWi-FI, etc.
• Take the lead in improving the performance, efficiency, and reliability of the PS Core/IP Multimedia Subsystems network by analyzing network data, troubleshooting issues (Root Cause Analysis – RCA), and implementing improvements (Parameter Tuning) across the Packet-Switched (PS), and IP Multimedia Subsystem (IMS) as well as Circuit-Switched (CS) domains.
• Supervise and execute prompt provisioning of network capacity for all the Mobile Data/multimedia network elements, features, protocols.
• Coordinate and conduct analysis of network model outputs and traffic patterns to evaluate models and proffer solution if necessary, within the Mobile Data/Multimedia environment.
• Coordinate and conduct technical feasibility studies and impact analysis for new Mobile Data/Multimedia products and produce feasibility report.
• Oversee the meeting with vendors on new market releases and technology upgrade path to ensure quick deployment of new and innovative Mobile Data/Multimedia solutions.
• Ensure maintenance of defined network modeling and traffic analysis tools for proper traffic trending and analysis within the Mobile Data/Multimedia environment
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedure and time schedules.

Requirements
Education:

• A first Degree in Electrical, Electronics, Computer, Systems Engineering or any relevant science courses.
• Fluent in English

Experience:
3 – 7 years’ experience in an area of specialization:

• Experience with Wi-Fi, GSM, EDGE, WCDMA, HSDPA, HSPA, LTE & 5G & IMS Networks.
• Technical experience in design and optimizing PS Core Network nodes such SGSN, GGSN, PCRF, Evolved Packet Core (EPC – MME, SGW, PGW), IP Multimedia Subsystem (IMS) network and other Mobile data platforms.
• Vast Knowledge of signaling systems, protocols and interfaces SS7, SIGTRAN IP, MAP, WAP, XML, HTTP, Diameter, GTP etc.
• Experience on Policy Control and Charging Functions in the mobile data/IP Multimedia domain around Gy, Gx, Rx, Ro, Cx, Sy, Sh, Gz interfaces
• IP knowledge.
• Experience in cloud systems and technologies.
• Experience with Statistics models and trending using Analytic/Modeling tools.
• Experience analyzing Network traces

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer – Data Centre Support, Network

Job Identification: 6348
Location: Nigeria
Job Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager – DataComm Support
Division: Network

Mission

• Manages the implementation and support of MTNN IP/MPLS network
• Implements and supports Unified Communication Solutions for integrated voice, video and data across various design models including Single, Distributed, and Survivable Remote Sites, multi-vendor platforms including routing, switching, security and wireless technologies
• Drive and ensure resolution of Internet related escalated issues within SLA, Local Area Network (LAN) and Wide Area Network (WAN) operation.
• Ensure degradations on the internet edge network are picked within SLA and troubleshoot with the respective Managed Services Vendors, Partners and internal teams for fix
• Support and traffic engineering for Internet Cache services (FB, Google) and exchange point (IXPN), Data Centre Networks utilizing Cisco Application Centric Infrastructure (ACI), including Application Delivery Controllers

Description

• Identifying issues to prevent expensive outages or unnecessary capacity upgrades.
• Identify and resolve issues on problematic platforms or highlight recurring technical problems
• Improves customer satisfaction in reliability, availability, and cost of network service related to VoIP/IP-PBX
• Responsible for technical specification evaluations, recommendations, and network designs for the enterprise’s VoIP networks
• Network devices according to the maintenance schedule or in response to incidents
• Configure network tools to provide up-to-date operational and performance status of managed networks and devices
• Ensure that vendor best practice reports (e.g., Cisco, F5, Huawei) are implemented
• Proactively analyze network and NMS alarms to identify and resolve potential issues
• Coordinate strategies for defining, deploying, and maintaining MTNN in-house IP telephony voice communication architecture
• Maintain current and thorough knowledge of Cisco technologies, with emphasis on Unified Communications
• Provide support to Planning and Implementation teams on projects related to VoIP infrastructure and technologies
• Organize and lead scheduled testing that verifies security and failover mechanisms on MTNN operational network nodes & services
• Understanding to create Acceptance test plans and execute them with field support team
• Maintain current and thorough knowledge of Cisco technologies, with emphasis on Unified Communications

Requirements
Education:

• First Degree in Computer Science/Engineering or Electrical or Electrical Electronics / Engineering
• Cisco Certifications
• Script writing /Training

Experience:
3-7 years’ experience which includes

• Minimum of Four (4) Years of GSM/WCDMA/4G LTE-TDD & FDD/5G Telecoms Experience
• Broad experience handling a variety of monitoring tools, executive dashboard reporting and data analysis
• Requires an in-depth understanding of IP/MPLS, Routing and Switching (R&S) over varied platform such as Nexus, IOS, IOS-XR, Nokia, Huawei Technology, Enterprise wireless – 802.11g/n/ac
• A minimum of Five (5) years of experience supporting and monitoring network systems in telecommunication company, configuring Routers, Catalyst switches, Load Balancer, Firewall, Security, Internet Connection, Datacenter
• Experience in Cisco Application Centric Infrastructure (ACI) – Configuration, Troubleshooting, Automation, Orchestration, ACI fabric, spine, and leaf, Knowledge of fabric discovery, fabric setup, and creating application profiles and end-point groups (EPGs) nodes, as well as policy-based communication across the fabric
• Good knowledge of L2VPN, L3VPN, BGP (M-BGP & I-BGP), IP Security, & Tunnelling
• Experience in support of a multi-vendor Mobile Data Network and Enterprise environment.
• Networking Fundamentals: A strong understanding of networking concepts, including TCP/IP, routing protocols (BGP, OSPF, RIP), and switching.
• IP Routing Protocols: Expertise in configuring and troubleshooting BGP, OSPF, and RIP protocols to manage IP routing within the network.
• MPLS Fundamentals: Knowledge of MPLS concepts, including label distribution protocols (LDP, RSVP-TE), TE tunnels, and traffic engineering.
• Multicast Routing: Understanding of multicast routing protocols (IGMP, PIM) and their role in distributing data to multiple recipients.
• QoS: Knowledge of QoS mechanisms (prioritization, shaping, policing) to manage traffic flow and ensure quality of service.
• VPN Technologies: Familiarity with VPN technologies (IPsec, GRE, MPLS-VPN) to secure and isolate network traffic.
• Network Automation: Experience with network automation tools (Ansible, Puppet, Chef) to streamline network management tasks.

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Data Engineer, Enterprise Business

Job Identification: 6337
Location: Nigeria
Job Schedule: Full-time
Job Category: MTN Level 3
Reports To: Manager – Business Intelligence
Division: Enterprise Business

Mission

• Build high quality data pipelines driving analytic solutions. These solutions will generate insights from our connected data, enabling the advancement of the data-driven decision-making capabilities of our enterprise.
• Connect and model complex distributed data sets to build repositories, such as data warehouses, data lakes, using appropriate technologies.
• Manage data related contexts ranging across addressing small to large data sets, structured/unstructured or streaming data, extraction, transformation, curation, modelling, building data pipelines, identifying right tools, writing SQL/Java/Scala code, etc.

Description

• Design, develop, optimize, and maintain data architecture and pipelines that adhere to ETL principles and business goals
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Keep data secure
• Lead the evaluation, implementation and deployment of emerging tools and process for analytic data engineering in order to improve our productivity as a team
• Work with data and analytics experts to strive for greater functionality data systems
• Develop and deliver communication and education plans on analytic data engineering capabilities, standards, and processes
• Partner with business analysts and solutions architects to develop technical architectures for strategic enterprise projects and initiatives.

Requirements
Education:

• First Degree in Mathematics, Statistics, MIS, Computer Science, Engineering or other related disciplines.
• Fluent in English

Experience:
3-7 years’ experience which includes

• Deep knowledge in data architecture, defining data retention policies, monitoring performance and advising any necessary infrastructure changes
• Expertise in SQL & data analysis, experience with at least one programming language
• Experience developing and maintaining data warehouses in big data solutions
• Experience with developing solutions on cloud computing services and infrastructure in the data and analytics space (preferred)
• Database development experience using Hadoop or BigQuery and experience with a variety of relational, NoSQL, and cloud database technologies
• Worked with BI tools such as Tableau, Power BI, Looker, Shiny
• Conceptual knowledge of data and analytics, such as dimensional modeling, ETL, reporting tools, data governance, data warehousing, structured and unstructured data.
• Comfortable in dashboard development (Tableau, Powerbi, Qlik, etc) and in developing data analytics models (R, Python, Spark)
• Big Data Development experience using Hive, Impala, Spark and familiarity with Kafka (Preferred)
• Exposure to machine learning, data science, computer vision, artificial intelligence, statistics, and/or applied mathematics

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist – ICT Segment Management, Enterprise Business

Job Identification: 5736
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – SME Segment Management
Division: Enterprise Business

Mission

• Drive business growth and revenue within the enterprise segment through the development and implementation of impactful Information and Communication Technology (ICT) solutions.
• Develop and execute focused ICT segment strategies by establishing strong strategic partnerships, overseeing lifecycle management, and fostering a culture of solution innovation to consistently deliver on revenue targets and expand our market footprint.

Description

• Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
• Provide detailed definition on how the applications will support business requirements.
• Conduct impact analysis of business requirements on the system.
• Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
• Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Designing and enforcing architectural standards
• Synchronize architectural solution and resolve architectural differences and interdependencies with different stakeholders
• Ensure success in achieving key ICT segment business objectives by leading, influencing broad cross-functional teams in collaborative team environment, within and other business units and partner teams, coordinating the right resources to get the job done.

Requirements
Education:

• First Degree in IT / Engineering or related discipline
• Fluent in English

Experience:
6 – 13 years’ experience which includes:

• 6 years of Telecom/communication industry experience, particularly in relation with Cloud, Cybersecurity and/or IoT space
• Prior product management and/or segment management experience
• Experience with the following licenses will be highly valuable:
• AWS — CLOUD PRACTITIONER
• Azure — MICROSOFT C. AZURE FUNDAMENTALS
• Google Cloud, Huawei, SAP, Cisco, Cisco Meraki, Aruba, Nokia Nuage Network, Juniper and TI Management
• Analytical skills: ability to analyze both quantitative and qualitative information.
• Innovative attitude: ability to find creative solutions to customer needs.
• Communication skills: empathy and active listening skills; and the ability to express and convey ideas to customers, peers and others within the organization.
• Presentation leadership skills: ability to develop business, technical and commercial documentation and deliver/communicate it to a high-level audience.

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Solution Development, Enterprise Business

Job Identification: 5006
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Solution Development
Division: Enterprise Business

Mission

• Drive the development of new products and enhancements of existing solutions, in line with MTNs Business Strategy and in a manner that positions MTN as a force within the technology space.
• Facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
• Ensure relevant stakeholders understand the Lead-to-Cash (L2C) process for all solutions and services, leveraging robust change management and capacity development techniques.

Description

• Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
• Periodic training and support on new products and services delivered.
• Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
• Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
• Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
• Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
• Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
• Effective scoping and phasing of product deliveries within agreed timelines
• Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
• Rendering support in fixing issues identified
• Raising change requests where necessary to facilitate improvements and enhancements.
• Adopt robust business analysis practices to ensure adequate solutioning/architecting through:
• Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
• Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
• Contribute to effective change/transition management, as part of the GTM planning and execution
• Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
• Maintain and manage a transition checklist to govern the go-live/ transition to production process.
• Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
• Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
• Investigating any anomaly in the product configuration.
• Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance.
• Engaging IT operations in the event of possible defects and resolutions.
• Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.

Requirements
Education:

• A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline
• Fluent in English and the language of the country preferred
• A master’s degree in business administration or marketing will be an added advantage.

Experience:
6–13 years’ experience, which includes:

• 5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
• Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
• Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
• Good knowledge of data architecture and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist – ICT Segment Management, Enterprise Business

Job Identification: 5736
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – SME Segment Management
Division: Enterprise Business

Mission

• Drive business growth and revenue within the enterprise segment through the development and implementation of impactful Information and Communication Technology (ICT) solutions.
• Develop and execute focused ICT segment strategies by establishing strong strategic partnerships, overseeing lifecycle management, and fostering a culture of solution innovation to consistently deliver on revenue targets and expand our market footprint.

Description

• Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
• Provide detailed definition on how the applications will support business requirements.
• Conduct impact analysis of business requirements on the system.
• Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
• Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Designing and enforcing architectural standards
• Synchronize architectural solution and resolve architectural differences and interdependencies with different stakeholders
• Ensure success in achieving key ICT segment business objectives by leading, influencing broad cross-functional teams in collaborative team environment, within and other business units and partner teams, coordinating the right resources to get the job done.

Requirements
Education:

• First Degree in IT / Engineering or related discipline
• Fluent in English

Experience:
6 – 13 years’ experience which includes:

• 6 years of Telecom/communication industry experience, particularly in relation with Cloud, Cybersecurity and/or IoT space
• Prior product management and/or segment management experience
• Experience with the following licenses will be highly valuable:
• AWS — CLOUD PRACTITIONER
• Azure — MICROSOFT C. AZURE FUNDAMENTALS
• Google Cloud, Huawei, SAP, Cisco, Cisco Meraki, Aruba, Nokia Nuage Network, Juniper and TI Management
• Analytical skills: ability to analyze both quantitative and qualitative information.
• Innovative attitude: ability to find creative solutions to customer needs.
• Communication skills: empathy and active listening skills; and the ability to express and convey ideas to customers, peers and others within the organization.
• Presentation leadership skills: ability to develop business, technical and commercial documentation and deliver/communicate it to a high-level audience.

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Solution Development, Enterprise Business

Job Identification: 5006
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Solution Development
Division: Enterprise Business

Mission

• Drive the development of new products and enhancements of existing solutions, in line with MTNs Business Strategy and in a manner that positions MTN as a force within the technology space.
• Facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
• Ensure relevant stakeholders understand the Lead-to-Cash (L2C) process for all solutions and services, leveraging robust change management and capacity development techniques.

Description

• Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
• Periodic training and support on new products and services delivered.
• Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
• Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
• Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
• Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
• Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
• Effective scoping and phasing of product deliveries within agreed timelines
• Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
• Rendering support in fixing issues identified
• Raising change requests where necessary to facilitate improvements and enhancements.
• Adopt robust business analysis practices to ensure adequate solutioning/architecting through:
• Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
• Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
• Contribute to effective change/transition management, as part of the GTM planning and execution
• Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
• Maintain and manage a transition checklist to govern the go-live/ transition to production process.
• Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
• Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
• Investigating any anomaly in the product configuration.
• Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance.
• Engaging IT operations in the event of possible defects and resolutions.
• Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.

Requirements
Education:

• A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline
• Fluent in English and the language of the country preferred
• A master’s degree in business administration or marketing will be an added advantage.

Experience:
6–13 years’ experience, which includes:

• 5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
• Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
• Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
• Good knowledge of data architecture and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Client Success Partner LE and Public Sector – LSW

Job Identification: 6381
Location: Nigeria
Job Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager – Client Success LE and Public Sector
Division: Enterprise Business

Mission

• To lead and manage a team of customer support partners to deliver excellent customer support, implement order fulfilment requests, provide customer support operational plans and ensure compliance to regulatory and internal audit requirements.

Responsibilities

• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Co-ordinate and monitor the activities of Customer Support Partners and facilitate prompt and complete dissemination of relevant information to team members
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Carry out NCC compliance pre-audit and audit checks on activated GSM lines and provide compliance report for management review
• Carry out non-GSM recons activities with NES and other stakeholders
• Monitor and prepare periodic report on Sales fulfilment for management review.
• Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
• Ensure adherence to schedules and other defined rules and regulations within Order Management and that procedures are followed to promote meaningful communications between customers, Account Partners and customer support partners.
• Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process.
• Assist in design, review and update of processes, policies and procedures (PPP’s), in line with organizations’ value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.

Requirements
Education:

• First degree in any relevant discipline
• Fluent in English

Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium to large organization
• Experience in channel, order, inventory and customer management
• Experience in the use of data analytics tools/App
• Must have good hands-on knowledge of Microsoft Excel
• Strong Analytical and Reporting Skills
• Leadership Skills.

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer – Design Engineering, Network

Job Identification: 6301
Location: Nigeria
Job Schedule: Full-time
Job Category: MTN Level 1
Reports To: Manager – Design Engineering
Division: Network

Mission

• To design, plan and optimize site build specification infrastructure

Description

• Conduct business impact analysis of proposed technologies and make recommendations for the purposes of deployment.
• Ensure conformity of site build specifications with government and local authorities and regulatory policies.
• Provide support in the development and maintenance of MTNN site build specifications in accordance with MTNN guidelines and procedures and industry standards.
• Develop and maintain MTNN network civil/electrical deployment specifications.
• Develop and maintain site build test protocols.
• Provide technical support in the resolution of product complaints and/or safety issues
• Use Computed Aided Design (AutoCAD) to revise and design new site requirements
• Facilitate the conduction of FNI-First node integration of active components for the access networks.
• Support the Access network team in special network coverage solutions
• Ensure NPS and Customer Experience Index improvement as agreed by the business.
• Provide optimal solutions aimed at improving the operational efficiencies of MTN network.

Requirements
Education:

• B.Sc. Electrical / Electronics, Mechanical, Civil Engineering

Experience:
3-7 years’ experience which includes

• At least two (2) years’ experience in design engineering role (Telecom experience an advantage)

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: MTN Graduate Skills Development Scheme (Networks Division)

Locations: Abuja, Lagos, and Port Harcourt – Rivers

Details

• Are you a young, talented graduate eager to shape the future of networks and technology?
• Do you want to launch your career in a place where your skills, creativity, and potential truly matter?
• We are excited to invite applications from outstanding candidates to join our Graduate Skills Development Scheme – Project Pathfinder in the Networks Division.
• This initiative is designed to provide early career opportunities while promoting diversity, equity, and inclusion across gender, ability, and geographical representation.

Programme Highlights

• Structured 2-year development journey with real-world projects.
• Rotational exposure across the Networks Division.
• Hybrid work opportunities (On-site and Remote options).
• Mentorship and professional development support.
• A culture that celebrates innovation, collaboration, and inclusivity.

Who We Are Looking For

• Education: First Degree (minimum 2:1) in Electrical/Electronics Engineering, Telecommunications Engineering, Computer Engineering, ICT, or an HND with Upper Credit in relevant Engineering fields.
• Experience: 0–2 years post-graduation. Prior industrial training or work experience in telecoms/IT-related fields will be an advantage.
• Mindset: Curious, adaptable, and ready to take on challenges.
• Values: Team spirit, integrity, and passion for learning.

Application Closing Date
5th September, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are committed to building a diverse and inclusive workplace. Persons living with disabilities are strongly encouraged to apply.

Job Title: Team Lead, Client Success Partner LE and Public Sector – North

Job Identification: 6382
Location: Abuja
Job Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager – Client Success LE and Public Sector
Division: Enterprise Business

Mission

• To lead and manage a team of customer support partners to deliver excellent customer support, implement order fulfilment requests, provide customer support operational plans and ensure compliance to regulatory and internal audit requirements.

Responsibilities

• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Co-ordinate and monitor the activities of Customer Support Partners and facilitate prompt and complete dissemination of relevant information to team members
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Carry out NCC compliance pre-audit and audit checks on activated GSM lines and provide compliance report for management review
• Carry out non-GSM recons activities with NES and other stakeholders
• Monitor and prepare periodic report on Sales fulfilment for management review.
• Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
• Ensure adherence to schedules and other defined rules and regulations within Order Management and that procedures are followed to promote meaningful communications between customers, Account Partners and customer support partners.
• Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process.
• Assist in design, review and update of processes, policies and procedures (PPP’s), in line with organizations’ value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.

Requirements
Education:

• First degree in any relevant discipline
• Fluent in English

Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium to large organization
• Experience in channel, order, inventory and customer management
• Experience in the use of data analytics tools/App
• Must have good hands-on knowledge of Microsoft Excel
• Strong Analytical and Reporting Skills
• Leadership Skills.

Application Closing Date
15th Septemebr, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online