Recruitment at Multigate Payment Limited

Multigate is a treasury, cash management and cross-border payment infrastructure company that delivers secure and innovative digital solutions to address complex financial needs. Founded in 2017, Multigate’s vision is to advance Africa’s economy by enabling seamless and instant transactions for organizations in African markets trading regionally and globally. With its headquarters in Switzerland, the organization has operational bases in the United Kingdom, Canada, and Nigeria.

We are recruiting to fill the position below:

Job Title: FX Platform Sales Executive

Location: Nigeria

Job Description

• We are looking for an individual with strong communication, attention to detail, strong strategic thinking, and planning skills to join the Revenue Division.
• The role involves a 360-degree approach, encompassing research, prospecting, client acquisition, onboarding, and account management.
• This is a challenging but rewarding role, providing opportunities for career growth and development within our organization.
• The FX Platform Sales Executive will be responsible for playing a crucial role in driving revenue growth by managing and expanding our client base. In this non-people management role, you will focus on FX sales, account management, and client relationship development.
• You will be responsible for achieving sales targets, building strong client relationships, and providing expert advice on our proprietary FX platform where client transactions are executed

Duties / Responsibilities 

• Identify and pursue new business opportunities within various sectors for money movement and foreign exchange solutions.
• Drive new corporate business through direct sales, following a ‘hunter’ approach under the guidance of the head of platform sales.
• Prospect, present, and close deals while managing the entire sales cycle, ensuring compliance and customer onboarding.
• Collaborate with research and trading teams to enhance the client experience.
• Conduct thorough market research to identify potential business opportunities and stay informed about industry trends.
• Develop a strategic approach for identifying and prospecting new clients.
• Initiate and manage campaigns to introduce potential clients to our services.
• Build and maintain a pipeline of prospective clients.
• Present our treasury management solutions persuasively.
• Negotiate and close deals to onboard new clients.
• Guide clients through the onboarding process, ensuring a seamless transition into our platform.
• Provide clients with comprehensive information about our products and services.
• Address client inquiries and concerns during the onboarding phase.
• Proactively identify and target potential clients for FX trading services.
• Manage and grow an existing portfolio of clients, ensuring their needs are met.
• Develop and execute sales strategies to achieve revenue and growth targets.
• Build and maintain strong, long-term relationships with clients.
• Act as a primary point of contact for client inquiries, addressing their needs and concerns promptly.
• Understand clients’ financial goals and risk tolerance to tailor FX solutions accordingly.
• Stay updated on market trends, economic news, and relevant financial products.
• Provide clients with insights and recommendations on FX trading and related products.
• Collaborate with research and analysis teams to enhance client offerings.
• Maintain accurate records of client interactions, transactions, and feedback.
• Generate periodic reports on sales performance and client portfolio.
• Collaborate with other teams, including trading, research, and compliance, to provide seamless client service.
• Participate in regular meetings and discussions to enhance sales strategies and client offerings
• Ensure compliance with regulatory requirements and company policies.

Requirements

• Minimum of 3 years level of experience
• Demonstrated B2B FX trading & payment solutions experience with proven track record in FX sales, account management, or a related financial sales role.
• Demonstrable experience of working towards targets in a fast paced environment.
• Knowledge of the Financial Services Industry, and especially the Foreign Exchange market with a focus on Africa is required.
• Candidates must have a deep understanding of consultative sales principles, be adept at executive corporate level negotiations, and building long-term client relationships.
• Knowledge of business needs and concerns and must be able to demonstrate success in new business sales in a dynamic environment consistently achieving or exceeding targets.

Required Skills/Abilities:

• Strong communication, negotiation, presentation and networking abilities.
• Excellent client acquisition skills as well as experience building relationships with people of varying levels of seniority in the banking and non-banking financial services industry.
• Proficient in relevant software and tools for tracking and reporting.
• IT literate; proficient in CRMs, a Google Workspace.
• Ambitious, self-motivated, confident with high integrity and tenacity to bring value to a tight knit team.
• High ethical standards and commitment to compliance.
• A can-do, enthusiastic and helpful attitude.
• Self-motivated, target-driven, and capable of working independently as part of a team.

Benefits

• Competitive Salary
• Opportunities for professional growth and career advancement.
• A dynamic, inclusive, and innovative work environment.
• Office perks
• Working with amazing talents
• Role Autonomy.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service and Support

Location: Nigeria
Job Type: Full-Time

Job Description

• The Client Support Role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
• It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.

Duties / Responsibilities

• Have an in-depth understanding of all the solutions provided by Multigate
• Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions
• Liaise with all concerned parties in the service delivery chain to ensure all clients’ needs and raised issues are adequately resolved
• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development
• Ensure proficiency and effectiveness in the day to day operations of all Multigate’s solutions
• Ensure proper onboarding and administration of new clients on Multigate’s solutions
• Assist with special projects as assigned by your line manager
• Be flexible to take up new additional responsibilities as directed by the line manager or divisional head

Education And Experience

• Bachelor’s Degree in Business, Finance, Information Technology, or a related field
• Minimum of 3 and maximum of 6 years working experience
• Proven experience in customer support, preferably in the fintech or financial services industry
• Familiarity with fintech products, treasury, crossborder payment, cash management and correspondent banking is an advantage.

Requirements:

• Customer service skills: Customer-centric mindset with a passion for helping others
• Effective communication skills, both verbal and written
• High level of empathy, patience, and professionalism
• Strong problem-solving and analytical skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in using CRM software and support tools (e.g., intercom, Zendesk)
• Ability to manage multiple tasks and prioritize effectively
• Project management skills.

Benefits

• Career development/Opportunities
• Office perks
• Working with amazing talents
• Role Autonomy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Operations Associate

Location: Nigeria

Description

• As a Sales Operations Associate at Multigate, you will play a critical role in supporting our sales team and driving operational efficiency.
• This position involves working closely with sales leadership, analyzing data, managing sales tools, and optimizing processes to enhance the overall performance of the sales function.
• The ideal candidate is detail-oriented, data-driven, and passionate about enabling sales teams to succeed in a dynamic and fast-paced environment.

Duties / Responsibilities 

• Sales Process Optimization: Identify inefficiencies in the sales process and recommend solutions to improve productivity and effectiveness.
• Data Analysis and Reporting: Analyze sales performance data to provide actionable insights and support decision-making. Prepare regular reports for sales leadership.
• Sales Tools Management: Oversee the implementation and maintenance of sales tools and CRM systems, ensuring they meet the needs of the sales team.
• Sales Forecasting: Collaborate with sales leaders to develop accurate sales forecasts and monitor pipeline activity.
• Cross-Functional Collaboration: Work closely with marketing, finance, and product teams to align sales strategies with overall company goals.
• Training and Support: Provide training and support to the sales team on tools, processes, and best practices.
• Contract Management: Assist in managing and reviewing sales contracts, ensuring compliance with company policies and regulations.
• Market Research: Conduct research on industry trends, competitive landscape, and customer needs to inform sales strategies.
• Performance Management: Develop and manage performance metrics for the sales team, including setting targets, tracking achievements, and conducting regular performance reviews. Collaborate with sales leaders to implement strategies for improving team performance and achieving sales goals.

Requirements

• Minimum 3years level of experience
• Knowledge of banking relationships and covenants
• Strong analytical skills and financial / treasury systems literate.

Required Skills / Abilities:

• Ability to learn, adapt, and thrive in a fast-paced environment is required
• Proactive approach to task management and self-development
• Ability to work autonomously and be part of the broader team
• Appropriate handling of sensitive information
• Excellent verbal and communication skills
• Excellent interpersonal, negotiation, and conflict-resolution skills
• Excellent organization skills and attention to detail
• Strong analytical and problem-solving skills.

Benefits

• Competitive Salary
• Opportunities for professional growth and career advancement.
• A dynamic, inclusive, and innovative work environment.
• Office perks
• Working with amazing talents
• Role Autonomy

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: FX Trader

Location: Nigeria

Job Description

• We are looking for an individual with strong communication, attention to detail, strong strategic thinking, and planning skills to join the Revenue Division.
• The individual will be responsible for executing trades accurately and efficiently, utilizing their strong mathematical aptitude to analyze market trends, evaluate risks, make informed trading decisions and manage client relationships.

Duties / Responsibilities

• Trade efficiently with the available FX suppliers and clients in order to maximize margins for Multigate while ensuring a positive client experience.
• Ensure that all available trades are efficiently closed out within the agreed trade period
• Manage and develop relationships with key stakeholders, clients, and partners to foster long-term business growth and opportunities.
• Proactively conduct enhanced research to propose new revenue opportunities to the management team to embark upon
• Liaise with the other departments to ensure that the Company is well-positioned to take advantage of potential trading opportunities in other available markets
• Be flexible to take up new additional responsibilities as directed by your Line Manager and Management team.
• Proactively seek out progressive measures to enhance trade activities
• Responsible for incessantly conducting investment research and market analysis to advise the management team on potential opportunities and challenges
• Liaise with the other departments to onboard the Company on profitable trading platforms in order to position the Company for the upside of available trades across African currencies and G3 currencies

Requirements

• Minimum 3 years level of experience
• Ability to execute trades accurately and efficiently, utilizing your strong mathematical aptitude to analyze market trends, evaluate risks and make informed trading decisions.
• Ability to build and maintain strong relationships with existing and prospective clients, acting as a trusted advisor and providing exceptional service
• Candidates must demonstrate the ability to thrive under high-pressure situations, making sound decisions and executing trades with precision, even in fast-paced and volatile market conditions.
• Maintain composure, professionalism, and attention to detail while meeting demanding deadline.

Required Skills / Abilities:

• Ability to learn, adapt, and thrive in a fast-paced environment is required
• Strong analytical skills and financial / treasury systems literate
• Proactive approach to task management and self-development
• Knowledge of banking relationships and covenants
• Ability to work autonomously and be part of the broader team
• Appropriate handling of sensitive information
• Excellent verbal and communication skills
• Excellent interpersonal, negotiation, and conflict-resolution skills
• Excellent organization skills and attention to detail
• Strong analytical and problem-solving skills.

Benefits

• Competitive Salary
• Opportunities for professional growth and career advancement.
• A dynamic, inclusive, and innovative work environment.
• Office perks
• Working with amazing talents
• Role Autonomy.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: FX Platform Sales Executive

Location: Nigeria

Job Description

• We are looking for an individual with strong communication, attention to detail, strong strategic thinking, and planning skills to join the Revenue Division.
• The role involves a 360-degree approach, encompassing research, prospecting, client acquisition, onboarding, and account management.
• This is a challenging but rewarding role, providing opportunities for career growth and development within our organization.
• The FX Platform Sales Executive will be responsible for playing a crucial role in driving revenue growth by managing and expanding our client base. In this non-people management role, you will focus on FX sales, account management, and client relationship development.
• You will be responsible for achieving sales targets, building strong client relationships, and providing expert advice on our proprietary FX platform where client transactions are executed

Duties / Responsibilities 

• Identify and pursue new business opportunities within various sectors for money movement and foreign exchange solutions.
• Drive new corporate business through direct sales, following a ‘hunter’ approach under the guidance of the head of platform sales.
• Prospect, present, and close deals while managing the entire sales cycle, ensuring compliance and customer onboarding.
• Collaborate with research and trading teams to enhance the client experience.
• Conduct thorough market research to identify potential business opportunities and stay informed about industry trends.
• Develop a strategic approach for identifying and prospecting new clients.
• Initiate and manage campaigns to introduce potential clients to our services.
• Build and maintain a pipeline of prospective clients.
• Present our treasury management solutions persuasively.
• Negotiate and close deals to onboard new clients.
• Guide clients through the onboarding process, ensuring a seamless transition into our platform.
• Provide clients with comprehensive information about our products and services.
• Address client inquiries and concerns during the onboarding phase.
• Proactively identify and target potential clients for FX trading services.
• Manage and grow an existing portfolio of clients, ensuring their needs are met.
• Develop and execute sales strategies to achieve revenue and growth targets.
• Build and maintain strong, long-term relationships with clients.
• Act as a primary point of contact for client inquiries, addressing their needs and concerns promptly.
• Understand clients’ financial goals and risk tolerance to tailor FX solutions accordingly.
• Stay updated on market trends, economic news, and relevant financial products.
• Provide clients with insights and recommendations on FX trading and related products.
• Collaborate with research and analysis teams to enhance client offerings.
• Maintain accurate records of client interactions, transactions, and feedback.
• Generate periodic reports on sales performance and client portfolio.
• Collaborate with other teams, including trading, research, and compliance, to provide seamless client service.
• Participate in regular meetings and discussions to enhance sales strategies and client offerings
• Ensure compliance with regulatory requirements and company policies.

Requirements

• Minimum of 3 years level of experience
• Demonstrated B2B FX trading & payment solutions experience with proven track record in FX sales, account management, or a related financial sales role.
• Demonstrable experience of working towards targets in a fast paced environment.
• Knowledge of the Financial Services Industry, and especially the Foreign Exchange market with a focus on Africa is required.
• Candidates must have a deep understanding of consultative sales principles, be adept at executive corporate level negotiations, and building long-term client relationships.
• Knowledge of business needs and concerns and must be able to demonstrate success in new business sales in a dynamic environment consistently achieving or exceeding targets.

Required Skills/Abilities:

• Strong communication, negotiation, presentation and networking abilities.
• Excellent client acquisition skills as well as experience building relationships with people of varying levels of seniority in the banking and non-banking financial services industry.
• Proficient in relevant software and tools for tracking and reporting.
• IT literate; proficient in CRMs, a Google Workspace.
• Ambitious, self-motivated, confident with high integrity and tenacity to bring value to a tight knit team.
• High ethical standards and commitment to compliance.
• A can-do, enthusiastic and helpful attitude.
• Self-motivated, target-driven, and capable of working independently as part of a team.

Benefits

• Competitive Salary
• Opportunities for professional growth and career advancement.
• A dynamic, inclusive, and innovative work environment.
• Office perks
• Working with amazing talents
• Role Autonomy.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online