Recruitment at Netcom Africa Limited

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Nigeria
Employment Type: Full-time

Objective & Summary

• Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

• Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
• Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
• Implement, maintain real time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit / registry) and ad-hoc administration and reports with and without use of ManageEngine ticketing system and other generated data and reports.
• Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
• Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom BDD Account Manager of concrete opportunities as applicable.
• Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
• Work with the Netcom IT capability owners to further advance the IT environment at Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
• Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.

Experience, Education and/or Professional Qualifications

• A preferred Degree in the following area – Electronics, Computer Engineering, Computer Science and other core sciences with strong basis for ICT.
• Mandatory 2 – 5 years’ experience in similar role for network, systems and user support, and new solutions implementation support.
• ITIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification.

Requirements Essential Skills / Knowledge / Traits:

• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Knowledge of ticketing system, Service Level Agreement, key performance indicators
• Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.
• Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
• Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
• Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
• Advanced communication, relationship management and team working skills
• Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
• In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic knowledge on servers, cloud computing & security

Desirable Skills / Knowledge / Traits:

• Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
• Knowledge of end point protection, antivirus, monitoring, control and other device security products and solutions.
• Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
• Knowledge and hands-on experience with back-up and recovery systems and applications.

Benefits

• Healthcare Insurance (HMO)
• Paid Leave
• Group Life Insurance
• Hybrid work model
• Professional Development Reimbursement

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Microsoft 365 Systems Engineer

Location: Nigeria
Employment Type: Full-time

About the job

• Support Office 365 applications including Exchange Online, Azure AD, Microsoft Teams, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Microsoft Teams Client, Compliance, Security and Office Suite
• Provide Tier 3 support to monitor the M365 tenants test performance for potential bottlenecks, identify possible solutions, and work with Microsoft counterparts to resolve issues
• Address client connectivity, client software distribution, and mobile installation issues
• Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
• Facilitate Office 365 email migration with the clients
• Align proper tenant licenses to users’ needs
• Responsible for office 365 user account licensing, creation/deletion.
• Responsible for email creation/deletion/editing/password reset
• Write and maintain custom scripts (PowerShell) to remediate issues to support users
• Implement best practice email security and troubleshoot email delivery
• Deploy and support enterprise mobility security technology for endpoint devices utilizing Microsoft Intune MDM & MAM, Multi-Factor Authentication, Endpoint Manager to enforce strong hashing methods

Requirements

• Cognate experience in any one or combination of O365, Active Directory or other cloud-based system, and troubleshooting experience
• Understanding of O365 suite, environment, capabilities, plans, service descriptions and features
• Experience with desktop administration (Windows, Mac) and remote desktop support
• Excellent knowledge and troubleshooting experience in support of Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Team, OneDrive for Business, etc.)
• Knowledge of concepts and best practices relative to call center methodologies
• O365 set up from start to finish
• Office Suite installation and Activation
• Mail flow configuration and troubleshooting
• Experience with DNS/POP/IMAP/SMTP
• Passionate about delivering the ultimate customer experience
• CompTIA Security+
• Microsoft Certified Systems Engineer (MCSE), Azure Fundamentals, Azure Administrator Associate, Any of the following role based certification such as Messaging Administrator Associate, Teams administrator Associate, Modern Desktop Administrator Associate, Enterprise administrator Expert.
• Windows Server 2016

Application Closing Date
Not Specifed.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Treasury Analyst

Location: Nigeria
Employment Type: Full-time

Objective & Summary

• This job holder will efficiently manage the company’s cash flow, maintain robust relationships with financial institutions, ensure regulatory compliance, and provide accurate financial reporting and analysis to support informed decision-making and the company’s strategic objectives.

Key Duties and Responsibilities
Cash Flow Forecasting:

• Develop and maintain accurate cash flow forecasts, analysing inflows and outflows to optimize liquidity management.
• Collaborate with cross-functional teams to ensure cash needs align with operational requirements.
• Implement strategies to mitigate cash flow volatility and optimize working capital.

Bank Liaison:

• Establish and maintain strong relationships with banks and financial institutions.
• Negotiate favourable terms for financing, credit lines, and other banking services.
• Monitor interest rates, foreign exchange rates, and other market factors to inform financial decisions.
• Coordinate with banks for timely fund transfers, loan disbursements, and compliance with covenants.

Safeguarding Company Assets:

• Oversee the safekeeping of company cash, investments, and other financial assets.
• Manage bank accounts, credit cards, and other financial instruments used for remittance activities.
• Implement and maintain robust internal controls to mitigate financial risks, particularly those associated with money laundering and terrorist financing.

Transaction Management:

• Oversee all domestic and international remittance transactions, ensuring accuracy, compliance with relevant regulations, and timely completion.
• Manage currency exchange rates and associated risks.
• Liaise with partner financial institutions and relevant authorities to facilitate smooth and secure transactions.

Regulatory Compliance:

• Stay up-to-date on the latest regulations pertaining to financial reporting, anti-money laundering (AML), and remittance activities.
• Ensure all financial activities comply with relevant regulations, internal policies, and industry best practices.
• Develop and implement internal procedures to mitigate compliance risks and maintain a strong compliance culture within the company.
• Advise senior management on the implications of new or existing regulations and potential impacts on remittance operations.

Financial Reporting and Analysis:

• Prepare and present timely and accurate financial reports to senior management and the Board of Directors, ensuring transparency and accountability.
• Analyse financial data to identify trends, assess risks, and support informed decision-making.
• Contribute to the development and implementation of financial strategies aligned with the company’s growth objectives.

Requirements
Experience, Education and/or Professional Qualifications:

• Bachelor’s Degree in Finance, Accounting, or a related field (CPA or similar qualification is a plus).
• Minimum of 5 years of relevant experience in treasury management, finance, or a related field.

Essential Skills / Knowledge / Traits:

• Proficiency in cash flow forecasting and financial analysis.
• Strong knowledge of banking operations, financial instruments, and market factors.
• Excellent negotiation skills with the ability to secure favourable terms.
• Solid understanding of regulatory requirements related to financial reporting and remittance.
• Strong analytical and problem-solving skills with attention to detail.

Desirable Skills / Knowledge / Traits:

• Proficiency in financial software and MS Office Suite (Excel, Word, PowerPoint).
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• High ethical standards and commitment to maintaining confidentiality and integrity.

Benefits

• Healthcare Insurance (HMO)
• Paid Leave
• Group Life Insurance
• Hybrid work model
• Professional Development Reimbursement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online