Recruitment at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Customer Service Business Partner

Location: Nigeria

Job Summary

• As a Customer Service Business Partner (CSBP) at PalmPay, you will act as the strategic link between our customers service operations and cross-functional teams, including product, operations, and technology.
• Your role is to ensure that customer experience insights are translated into actionable strategies to improve satisfaction, reduce churn, and boost operational efficiency.

Key Responsibilities
Service Standard Development & Optimization:

• Develop and optimize customer service processes and SOPs to enhance key experience metrics.
• Analyze operational data and user feedback to identify pain points and drive improvement plans

Cross-functional Collaboration & Issue Resolution:

• Coordinate major complaints and emergencies, collaborating with product/operation teams to refine service workflows

Experience Monitoring & Reporting:

• Trackend service KPIs (e.g., response time, resolution rate) and generate actionable insights

Qualifications

• Education: Bachelor degree or above (preferred in Business/Management)
• Experience: 7-10 years in customer service roles; financial industry knowledge is a plus

Core Competencies:

• Communication: Strong ability to lead cross-departmental collaboration and propose solutions
• Resilience: Adaptable to fast-paced environments and complex service scenarios

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Legal Officer – Commercial Contract

Location: Nigeria
Job Type: Full Time
Work Model: Onsite

Job Overview

• The Team Lead – Commercial Contracts will hold a pivotal role within our legal team, overseeing the review and drafting of commercial contracts, with a focus on Tenancy Agreements and other pertinent documents.
• The ideal candidate will possess extensive experience in the banking or fintech sector, particularly in the review and drafting of commercial contracts.

Responsibilities

• Oversee the review and drafting of commercial contracts, including Tenancy Agreements, ensuring compliance with relevant laws and regulations.
• Lead negotiations with external parties to secure favorable terms and conditions in commercial agreements.
• Provide legal guidance and support to internal stakeholders on commercial contract matters.
• Conduct legal research to stay updated on industry developments and regulatory changes.
• Collaborate with cross-functional teams to address legal issues and mitigate risks.
• Mentor and coach junior legal staff to enhance their contract drafting and negotiation skills.

Requirements

• Bachelor’s Degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
• Minimum of three (3) years’ experience in reviewing and drafting commercial contracts, preferably in the banking or fintech sector.
• Candidates called to the bar between the period of 2015 & 2016.
• Sound knowledge of commercial, corporate, and financial laws.
• Strong negotiation and communication skills, both verbal and written.
• Detail-oriented with a strategic approach to risk assessment.
• Proficiency in legal research and Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Analyst / Business Intelligence Analyst

Location: Nigeria

Responsibilities

• Collect, clean, and manage data from banking systems and digital platforms
• Analyze customer behavior, loan performance, deposits, and risk trends
• Build and maintain daily, weekly, and monthly dashboards
• Provide insights to support credit, product, and marketing decisions
• Monitor KPIs and recommend process improvements
• Generate reports for regulators (CBN, NDIC) and support audits
• Use tools like Excel, SQL, Power BI, and preferably Python or R for analysis

Requirements

• Bachelor’s Degree in Statistics, Economics, Finance, Computer Science, or related field
• 3+ years in a data analytics role (preferably in financial services or fintech)
• Strong skills in Excel, SQL, and Power BI or Tableau
• Experience with financial data (loans, deposits, transactions)
• Strong analytical and communication skills
• Knowledge of microfinance operations and regulation
• Familiarity with core banking systems and mobile money
• Python experience is an added advantage
• Passion for financial inclusion.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Acquisition Officer

Location: Port Harcourt, Rivers
Job Type: Full Time

Job Description

• Our dynamic organization is looking for an equally dynamic Talent Acquisition Officer who will work with the HR Department to identify and recruit qualified candidates for diverse top-level roles within the organization spanning our different African branches.
• The ideal candidate would be responsible for developing organizational standards, defining the requirements for the vacant company positions, and actively seeking out qualified candidates through networking systems and social media marketing.

Duties and Responsibilities

• Coordinating with recruiting team and Hiring Managers to define the requirements for vacant roles across Africa (Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d’Ivoire, Tanzania, etc.)
• Maintain resume websites and connect with potential employees across multiple digital platforms.
• Match top-level professionals with high-level employment opportunities.
• Send recruiting emails to passive candidates and follow up when necessary.
• Interact with other departments within the organization to coordinate hiring efforts, including the accounting and legal departments.
• Create or recommend strategies to improve recruiting processes.
• Maintain organized databases with candidates’ data (e.g., in the ATS utilized by the organization).
• Conduct benchmark analyses on compensation and benefits plans for different roles as well as seniority levels.
• Research compensation and benefits for various positions and seniority levels across Africa.

Requirements

• Minimum of Bachelor’s Degree in Human Resources Management, or other related fields.
• Prior experience as a Recruiter, Head-hunter, Talent Acquisition Specialist, or related roles.
• Sound knowledge of online/offline sourcing methods.
• Hands-on experience with sourcing tools (e.g., LinkedIn).
• Advanced knowledge of sourcing techniques (including Boolean search).
• Familiarity with HR databases and Application Tracking Systems.
• Experience in report writing and data analytics.
• Experience in high-volume recruitment
• Professional Human Resource certifications are an added advantage.

Other Skills:

• Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails).
• Ability to make quick decisions.
• Excellent time management, multi-tasking, and organisational skills.
• Good decision-making skills
• Good understanding of labour practices in other African Countries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Developer (ATM Card Services)

Location: Calabar, Cross River
Employment Type: Contract

Job Summary

• We are looking for a motivated and enthusiastic Business Developerto join our ATM Card Services team in Calabar, Cross River State. You will support the growth of our card services by identifying prospects, managing client relationships, and assisting in the achievement of sales goals.

Key Responsibilities

• Research and identify potential clients in the ATM card services space
• Support lead generation and outreach efforts
• Assist in maintaining strong relationships with clients and partners
• Prepare sales materials, proposals, and presentations
• Stay informed on industry trends and share insights with the team
• Collaborate with internal teams for smooth project execution
• Participate in relevant training to enhance product knowledge and sales skills
• Maintain accurate records and reports of sales activities

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field
• Strong interest in the financial services industry
• Excellent communication and interpersonal skills
• Basic knowledge of financial products and services
• Proactive and a good team player
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Adaptable to a fast-paced, evolving work environment
• High ethical standards and professionalism.

Compensation

• Salary: N50,000 basic + N20,000 transportation allowance.
• Commission: N0 – N100,000.

Application Closing Date
8th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: obembe.oladipupo@palmpay-inc.com, okechukwu.ogayi@palmpay-inc.com using the Job Title as the subject of the email.

Job Title: Business Developer (Pay with Transfer)

Location: Benin City, Edo
Employment Type: Contract

Job Description

• PalmPay is seeking dynamic and results-driven Business Developers to join our Pay with Transfer (PWT) team in Benin City.
• This role is key to driving growth, increasing adoption of the PWT service, and strengthening relationships with merchants and agents.

Responsibilities

• Prospecting and Merchant Acquisition: Identify and onboard quality merchants and agents suitable for the Pay with Transfer (PWT) service.
• Deployment of PWT Materials: Distribute and set up PWT account posters at merchant locations to ensure seamless transactions.
• Educating and Training: Provide comprehensive guidance to merchants on the benefits and functionalities of PWT to drive adoption and usage.
• Relationship Management: Maintain strong, long-lasting relationships with merchants and agents, ensuring satisfaction and continued support.
• Performance Monitoring: Track and report on merchant onboarding progress and PWT service adoption to achieve assigned targets.

Requirements

• Minimum of an Ordinary National Diploma (OND).
• Proven experience in sales or business development.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a goal-oriented mindset.
• Familiarity with the local market and merchant network in Edo State is a plus.

Benefits

• Salary: N50,000 basic Monthly + N20,000 transportation allowance.
• Commission: N0 – N100,000

Application Closing Date
6th May, 2025.

How to Apply
Interested and qualified candidates should Send their CV to: obembe.oladipupo@palmpay-inc.com or okechukwu.ogayi@palmpay-inc.com using the Job Title as the subject of the mail.