Recruitment at Palmpay Limited

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Recruitment at Palmpay Limited

Palmpay Limited is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Facility Officer

Location: Nigeia
Job Type: Full Time

Description

  • Are you an experienced Facility Officer looking for a new challenge? Join our team at Palmpay and play a key role in maintaining a seamless and efficient working environment.

Key Responsibilities

  • Oversee day-to-day facility operations, ensuring a safe and well-maintained workplace.
  • Manage maintenance schedules, repairs, and renovations.
  • Collaborate with vendors and contractors for facility-related services.
  • Conduct regular inspections to identify and address potential issues.
  • Implement and enforce health and safety protocols.
  • Plan and coordinate office layouts and workspace utilization.
  • Manage facility budgets and expenses.
  • Respond promptly to facility-related emergencies and incidents.
  • Provide leadership to a dedicated facility management team.

Qualifications and Experience

  • Bachelor’s Degree in Facility Management, Business, or related field.
  • Proven experience as a Facility Officer.
  • Strong knowledge of building systems, regulations, and compliance.
  • Excellent organizational and leadership skills.
  • Ability to multitask and prioritize in a dynamic environment.
  • Effective communication and problem-solving abilities.
  • Familiarity with facility management software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Administrative Officer

Location: Nigeria
Job Type: Full Time

Summary

  • We’re looking for an Administrative Officer who is passionate about our mission of driving financial inclusion in Africa.
  • The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills and good organizational skills.

Duties & Responsibilities

  • Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
  • Manage schedules and deadlines.
  • Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
  • Monitor costs and expenses to assist in budget preparation.
  • Oversee facilities services, maintenance activities and tradespersons (e.g., electricians).
  • Organize and take charge of other office activities (recycling, renovations, event planning etc.).
  • Ensure operations adhere to policies and regulations.
  • Keep abreast of all organizational changes and business developments.
  • Provide Chinese/mandarin translation services between expats when needed.

Requirements

  • Minimum of HND in Business Administration or related field.
  • 2 – 3 years administrative experience.
  • Familiarity with financial and facilities management principles.
  • Familiarity with creating administrative policies and procedures.
  • Very good understanding of office management processes.
  • Experience with financial and facilities management principles.
  • Proficiency in Microsoft Office (Especially Excel & PowerPoint).
  • Critical thinking and problem-solving skills and an excellent team player.
  • Good time-management skills.
  • Great interpersonal and communication skills.
  • Experience of FINTECH will be an added advantage.
  • Ability to speak Chinese is an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Senior User Operations Specialist

Location: Nigeria
Job type: Full Time

Job Description

  • We are looking for a Senior User Operations Manager to lead user engagement initiatives across the full user lifecycle – from acquisition to retention, conversion, and reactivation.
  • This role will be instrumental in shaping our user strategy, leveraging data insights and close cross-functional collaboration to optimize user experience and drive sustainable growth.

Key Responsibilities

  • Develop and execute data-driven user lifecycle strategies to enhance acquisition, activation, retention, and reactivation;
  • Build and manage user segmentation, persona development, and tagging systems, enabling more targeted and personalized user operations;
  • Design and lead impactful user engagement campaigns, including incentive programs, rewards systems, content-driven activations, etc.;
  • Partner with product, data, marketing, and customer experience teams to improve end-to-end user experience and product engagement;
  • Manage multi-channel user communication strategies (push notifications, in-app messages, SMS, email, communities, etc.);
  • Monitor user behavior and key operational KPIs; generate insights and present regular performance reports and strategy reviews to leadership
  • Stay up-to-date on industry trends and competitor strategies to continuously innovate user operations tactics.

Requirements

  • Bachelor’s Degree or above, preferably in Marketing, Psychology, Statistics, Business, or a related field;
  • 5+ years of hands-on experience in user operations, lifecycle marketing, or CRM management — preferably with large-scale consumer products (Fintech, E-commerce, Social, Gaming, etc.);
  • Strong understanding of user segmentation, lifecycle management, and engagement strategies;
  • Data-driven mindset; proficient in Excel and at least one analytics tool (e.g., SQL, Looker, Power BI, Tableau);
  • Solid project management skills; ability to lead cross-functional initiatives and manage multiple priorities;
  • Familiar with multi-channel user communication tools and engagement platforms;
  • Creative, analytical, and user-centric — with a passion for building delightful experiences.

Preferred Qualifications:

  • Experience managing or mentoring junior operations staff;
  • Proven track record of improving retention or conversion rates through strategic initiatives;
  • Knowledge of AARRR, RFM, or other user analytics models;
  • Experience in international markets or multilingual user bases is a strong plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior DevOps Engineer

Location: Nigeria
Job type: Full Time

Job Summary

  • The Senior DevOps Engineer will be responsible for managing PalmPay’s cloud and on-premise network infrastructure as well as troubleshooting cloud systems and partner’s network.
  • The ideal candidate will be responsible for troubleshooting and resolving complex application network issues, ensuring minimal downtime and optimal performance of the network.
  • You will collaborate with cross-functional teams to plan and execute channel network migrations, upgrades and expansions.

Responsibilities
Cloud and On-prem Network Infrastructure Design and Troubleshooting:

  • Design, implement, and maintain robust channel / application network infrastructure to support organizational needs.
  • Conduct regular application/channel network assessments and audits to identify potential vulnerabilities and areas for improvement.
  • Maintain detailed documentation of Channel network configurations, changes, and troubleshooting procedures.

Cloud Systems Design and Operations (AWS Resources):

  • Design and implement scalable and secure cloud infrastructure solutions using AWS services.
  • Manage and monitor AWS resources, ensuring high availability, performance, and cost-efficiency.
  • Provide guidance and support for cloud migration projects, ensuring a smooth transition to or from AWS.

DevOps Tools / Operations and Proxy Configurations with Nginx:

  • Implement and manage CI/CD pipelines using DevOps tools such as Jenkins or GitLab CI.
  • Configure and optimize Nginx as a reverse/tcp-ip proxy, load balancer, and web server.
  • Collaborate with development and operations teams to ensure seamless integration and deployment of applications.

Kubernetes Deployment and Maintenance:

  • Deploy and manage Kubernetes clusters to support containerized applications.
  • Monitor and troubleshoot Kubernetes clusters to identify and resolve issues proactively. Implement best practices for Kubernetes security, resource management, and disaster recovery.

Requirements

  • B.Sc Degree in Computer Science, Engineering, or a relevant field
  • Minimum of 5 years experience in a similar role
  • Good knowledge of Java
  • Experience developing engineering applications for a large corporation.
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Technical Skills:

  • Containerization tools – Kubernetes & Docker
  • CI / CD – Jenkins & Gitlab
  • Cloud – AWS, Ali cloud (good to have)
  • Monitoring – Grafana, Zabix, Prometheus
  • Networking – Fortigate, Cisco & Mikrotic
  • TCP-IP / Reverse Proxy configuration – Nginx.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: This role is fully on-site.

 

Job Title: Customer Service Bot Knowledge Base Operations Specialist

Location: Nigeria
Job Type: Full Time
Work Model: Onsite

Job Overview

  • We are looking for a highly detail-oriented and tech savvy Knowledge Base Operations Specialist to support the efficiency of our customer Service Bot
  • This role is pivotal in ensuring the chatbot delivers accurate, timely, and user-friendly responses to customers across multiple platforms
  • You will manage the creation, curation, optimization, and performance monitoring of content that powers our automated customer service experience

Responsibilities
Knowledge Base Maintenance & Optimization‌:

  • Maintain knowledge base, handle consultation responses and issue resolutions, and regularly update knowledge base content to align with the latest business scenarios

Data Analysis & Strategy Adjustment‌:

  • Monitor user inquiry data, analyze high-frequency issues and knowledge base coverage, and develop optimization strategies to enhance self-service efficiency
  • Refine dialogue logic and scenario scripts based on customer feedback to drive knowledge base feature iterations

Cross-Department Collaboration & Demand Implementation‌:

  • Collaborate with product and technical teams to translate customer needs into knowledge base improvement plans and ensure timely project delivery
  • Deliver operational reports to communicate knowledge base performance and improvement recommendations for team decision-making

Requirements
Core Skills‌:

  • Familiarity with customer service bot product logic; 1–3 years’ experience in call center or intelligent customer service system operations preferred
  • Proficiency in data analysis tools (e.g., Excel, BI) to extract insights and propose actionable improvements

Soft Skills‌:

  • Strong communication skills and user empathy to efficiently address feedback and coordinate internal/external resources
  • Clear logical thinking and documentation skills to independently develop operational plans and guidelines

Industry Experience‌:

  • Experience in Finance services, being a plus
  • Basic understanding of AI technologies (e.g., NLP, multilingual translation) for effective collaboration with product and technical teams

pplication Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Reconciliation and Settlement Specialist

Location: Nigeria
Employment Type: Full time

Position Overview

  • We are seeking a highly skilled and detail-oriented Reconciliation and Settlement Specialist to join our finance team.
  • The Reconciliation and Settlement Specialist will play a critical role in ensuring the accuracy and integrity of financial data by reconciling transactions, accounts, and statements.
  • This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Job Purpose

  • The Reconciliation and Settlement Specialist is responsible for resolving all issues arising from electronic transactions.
  • Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
  • Engage aggregators and business partners on improved service delivery
  • Attending to all transfer related enquiries from banks.

Responsibilities

  • Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
  • Attend to customer and merchant disputes and ensure prompt resolution.
  • Liaise with banks and aggregators on settlement discrepancies.
  • Identifying, negotiating and closing partnerships deals on direct product offerings.
  • Liaising with switching companies and card schemes on Settlement issues
  • Reconciliation of transactions routed through various payments platforms including POS.
  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  • Ensures timely reconciliation of all transactions done on the terminals.
  • Ensure daily validation of transaction posting on system.

Requirements

  • A Bachelor’s Degree or its equivalent
  • Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
  • At least 3 years in Digital Financial Services or banking industry experience
  • Experience with electronic payment systems
  • In-depth knowledge of payment processing- gateways
  • Organization and Time management skills
  • Proficiency in the use of Ms office suites.
  • Excellent communication skills and interpersonal skills.
  • Attention to details and accuracy
  • Strong analytical and problem-solving skills.

Specifications & Requirements:

  • Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
  • A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
  • Passionate about solving problems and is focused on customer experience and outcomes.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Biller Business Development Manager

Location: Nigeria

Role Summary

  • We are looking for a Business Development Manager to build and preserve trusting relationships with the Biller companies, such as Telecom, TV, Betting, Electricity, Water, etc.
  • As a Business Development Manager, you will focus mainly on building long-term relationships with the Billers and support HQ. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Responsibilities

  • Building good relationship with the Billers and get best offers from them.
  • Understand customer needs and develop plans to meet their demands.
  • Know Biller market trends and establish strategic relationships with potential partners.
  • Work with internal teams to ensure company activities can be implemented smoothly.
  • Analyze commercial performance within Biller Industry to lead the new trends.
  • Gain solid knowledge of competitors.

Required Skill Set
Must Haves:

  • 3-5 years of varied experience in operation and maintenance in the Biller industry
  • 3 years managerial experience in a Biller/Biller aggregator company.
  • Knowledge of African geographic, population and economic landscape.
  • Exposure to a commercial working environment with knowledge of BD and Operation.
  • Sound knowledge of Biller industry
  • Analytical and Presentation skills
  • Strategic partnership skills.

Desired:

  • Experience in a Fintech/ Financial institution with a relatively large workforce.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Administrative Specialist

Location: Nigeria
Job Type: Full Time

Job Description

  • We’re looking for an Administrative Specialist who is passionate about our mission of driving financial inclusion in Africa.
  • The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills and good organizational skills.

Duties & Responsibilities

  • Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
  • Manage schedules and deadlines.
  • Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
  • Monitor costs and expenses to assist in budget preparation.
  • Oversee facilities services, maintenance activities and tradespersons (e.g., electricians).
  • Organize and take charge of other office activities (recycling, renovations, event planning etc.).
  • Ensure operations adhere to policies and regulations.
  • Keep abreast of all organizational changes and business developments.
  • Provide Chinese/mandarin translation services between expats when needed.
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Requirements

  • Minimum of HND in Business Administration or related field.
  • 3-5 years administrative experience.
  • Familiarity with financial and facilities management principles.
  • Familiarity with creating administrative policies and procedures.
  • Very good understanding of office management processes.
  • Experience with financial and facilities management principles.
  • Proficiency in Microsoft Office (Especially Excel & PowerPoint).
  • Critical thinking and problem-solving skills and an excellent team player.
  • Good time-management skills.
  • Great interpersonal and communication skills.
  • Experience of FINTECH will be an added advantage.
  • Ability to speak Chinese is an added advantage

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Legal Officer – Commercial Contract

Location: Nigeria
Job Type: Full Time
Work Model: Onsite

Job Overview

  • The Team Lead – Commercial Contracts will hold a pivotal role within our legal team, overseeing the review and drafting of commercial contracts, with a focus on Tenancy Agreements and other pertinent documents.
  • The ideal candidate will possess extensive experience in the banking or fintech sector, particularly in the review and drafting of commercial contracts.

Responsibilities

  • Oversee the review and drafting of commercial contracts, including Tenancy Agreements, ensuring compliance with relevant laws and regulations.
  • Lead negotiations with external parties to secure favorable terms and conditions in commercial agreements.
  • Provide legal guidance and support to internal stakeholders on commercial contract matters.
  • Conduct legal research to stay updated on industry developments and regulatory changes.
  • Collaborate with cross-functional teams to address legal issues and mitigate risks.
  • Mentor and coach junior legal staff to enhance their contract drafting and negotiation skills.

Requirements

  • Bachelor’s Degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
  • Minimum of three (3) years’ experience in reviewing and drafting commercial contracts, preferably in the banking or fintech sector.
  • Candidates called to the bar between the period of 2015 & 2016.
  • Sound knowledge of commercial, corporate, and financial laws.
  • Strong negotiation and communication skills, both verbal and written.
  • Detail-oriented with a strategic approach to risk assessment.
  • Proficiency in legal research and Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Business Developer (ATM Card Services)

Location: Calabar, Cross River
Employment Type: Contract

Job Summary

  • We are looking for a motivated and enthusiastic Business Developer to join our ATM Card Services team in Calabar, Cross River State.
  • You will support the growth of our card services by identifying prospects, managing client relationships, and assisting in the achievement of sales goals.

Key Responsibilities

  • Research and identify potential clients in the ATM card services space
  • Support lead generation and outreach efforts
  • Assist in maintaining strong relationships with clients and partners
  • Prepare sales materials, proposals, and presentations
  • Stay informed on industry trends and share insights with the team
  • Collaborate with internal teams for smooth project execution
  • Participate in relevant training to enhance product knowledge and sales skills
  • Maintain accurate records and reports of sales activities

Qualifications

  • Bachelor’s degree in Business, Marketing, Finance, or related field
  • Strong interest in the financial services industry
  • Excellent communication and interpersonal skills
  • Basic knowledge of financial products and services
  • Proactive and a good team player
  • Strong attention to detail and organizational skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Adaptable to a fast-paced, evolving work environment
  • High ethical standards and professionalism.

Compensation:

  • Salary: N50,000 basic
  • N20,000 transportation allowance.
  • Commission: N0 – N100,000

Application Closing Date
19th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: obembe.oladipupo@palmpay-inc.com, okechukwu.ogayi@palmpay-inc.com using “ATM– Business Developer “Calabar” as the subject of the mail.

 

Job Title: Business Developer (Field Sales)

Location: Bayelsa
Employment Type: Contract

Description

  • As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities

  • Prospecting and identifying quality merchant/agent and Deployments of PWT account poster.
  • Educating the merchant on the benefit of the bucket data business.
  • Maintaining good relationship with merchant/agent.

Qualifications

  • Minimum of OND
  • Previous experience in Sales / customer-facing roles.

Base Salary

  • N50,000 Monthly.
  • Transportation: N20,000

Commission:

  • Up to N100,000 (Performance based).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: oladiipo.blessing@palmpay-inc.com, okechukwu.ogayi@palmpay-inc.com using “PWT – Business Developer” as the subject of the mail.

Click here for more information

 

 

 

 

 

Job Title: Business Developer (Field Sales)

Location: Abia
Employment Type: Contract

Description

  • As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities

  • Prospecting and identifying quality merchant/agent and Deployments of PWT account poster.
  • Educating the merchant on the benefit of the bucket data business.
  • Maintaining good relationship with merchant/agent.

Qualifications

  • Minimum of OND
  • Previous experience in Sales / customer-facing roles.

Base Salary

  • N50,000 Monthly.
  • Transportation: N20,000

Commission:

  • Up to N100,000 (Performance based).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: oladiipo.blessing@palmpay-inc.com, okechukwu.ogayi@palmpay-inc.com using “PWT – Business Developer” as the subject of the mail.

Click here for more information

 

 

 

Job Title: Talent Acquisition Officer

Location: Port Harcourt, Rivers
Job Type: Full Time

Job Description

  • Our dynamic organization is looking for an equally dynamic Talent Acquisition Officer who will work with the HR Department to identify and recruit qualified candidates for diverse top-level roles within the organization spanning our different African branches.
  • The ideal candidate would be responsible for developing organizational standards, defining the requirements for the vacant company positions, and actively seeking out qualified candidates through networking systems and social media marketing.

Duties and Responsibilities

  • Coordinating with recruiting team and Hiring Managers to define the requirements for vacant roles across Africa (Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d’Ivoire, Tanzania, etc.)
  • Maintain resume websites and connect with potential employees across multiple digital platforms.
  • Match top-level professionals with high-level employment opportunities.
  • Send recruiting emails to passive candidates and follow up when necessary.
  • Interact with other departments within the organization to coordinate hiring efforts, including the accounting and legal departments.
  • Create or recommend strategies to improve recruiting processes.
  • Maintain organized databases with candidates’ data (e.g., in the ATS utilized by the organization).
  • Conduct benchmark analyses on compensation and benefits plans for different roles as well as seniority levels.
  • Research compensation and benefits for various positions and seniority levels across Africa.
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Requirements

  • Minimum of Bachelor’s Degree in Human Resources Management, or other related fields.
  • Prior experience as a Recruiter, Head-hunter, Talent Acquisition Specialist, or related roles.
  • Sound knowledge of online/offline sourcing methods.
  • Hands-on experience with sourcing tools (e.g., LinkedIn).
  • Advanced knowledge of sourcing techniques (including Boolean search).
  • Familiarity with HR databases and Application Tracking Systems.
  • Experience in report writing and data analytics.
  • Experience in high-volume recruitment
  • Professional Human Resource certifications are an added advantage.

Other Skills:

  • Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails).
  • Ability to make quick decisions.
  • Excellent time management, multi-tasking, and organisational skills.
  • Good decision-making skills
  • Good understanding of labour practices in other African Countries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Field Sales Representative / Business Developer

Locations: Osogbo – Osun, Ilorin – Kwara, Akure – Ondo Ogun and Ibadan – Oyo
Employment Type: Contract

Job Summary

  • As a Business Developer on PalmPay’s Pay with Transfer team, you will be key in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities

  • Prospecting and identifying quality merchants/agents and Deploying PWT account poster.
  • Educating the merchant on the benefits of the bucket data business.
  • Maintaining good relationships with merchants/agents.

Qualifications

  • Minimum of OND
  • Previous experience in Sales/customer-facing roles.

Application Closing Date
26th May, 2025.

Interview Start Date & Time
10am Daily from 29th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: Lawal.mariam@palmpay-inc.com using the Job Title as the subject of the email.

 

 

Recruitment at Palmpay Limited

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  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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