Recruitment at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Talent Development Lead

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking to recruit an experienced Talent Development Lead. As a Talent Development Lead, you will play a crucial role in identifying, designing, implementing, and evaluating talent development programs and initiatives within our organization.
• You will be responsible for assessing the learning and development needs of employees, designing appropriate training programs, and overseeing their execution to ensure alignment with organizational goals and objectives.
• Additionally, you will collaborate with various stakeholders to foster a culture of continuous learning and professional growth.

Responsibilities

• Conduct needs assessments to identify learning and development needs across all levels of the organization.
• Collaborate with departmental managers and HR business partners to understand specific skill gaps and development opportunities.
• Design, develop, and implement comprehensive talent development programs, including orientation sessions, leadership development programs, technical skills training, and soft skills workshops.
• Utilize various instructional design methodologies and tools to create engaging and effective learning materials, such as e-learning modules, instructor-led training, videos, job aids, and simulations.
• Partner with external vendors, subject matter experts, and internal stakeholders to deliver high-quality training solutions.
• Facilitate training sessions and workshops, ensuring a dynamic and interactive learning experience for participants.
• Evaluate the effectiveness of training programs through feedback mechanisms, assessment tools, and performance metrics, and make recommendations for improvement.
• Stay informed about industry trends, best practices, and emerging technologies in talent development and incorporate relevant innovations into program design and delivery.
• Provide coaching and support to managers and employees on individual development plans, career paths, and opportunities for advancement.
• Maintain accurate records of training activities, attendance, and results to track progress and demonstrate ROI to key stakeholders.
• Serve as a resource and advisor to employees seeking guidance on professional development opportunities, certifications, and continuing education options.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, Business Administration, or a related field. Master’s degree preferred.
• Proven experience in talent development, instructional design, training facilitation, or related roles, preferably in a corporate setting.
• Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• Demonstrated ability to build rapport and establish credibility with diverse stakeholders at all organizational levels.
• Exceptional project management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency in learning management systems (LMS), e-learning authoring tools, and other training technology platforms.
• Strong analytical and problem-solving skills, with a data-driven approach to decision making.
• High level of professionalism, integrity, and confidentiality in handling sensitive employee information.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Development Lead

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking to recruit an experienced Talent Development Lead. As a Talent Development Lead, you will play a crucial role in identifying, designing, implementing, and evaluating talent development programs and initiatives within our organization.
• You will be responsible for assessing the learning and development needs of employees, designing appropriate training programs, and overseeing their execution to ensure alignment with organizational goals and objectives.
• Additionally, you will collaborate with various stakeholders to foster a culture of continuous learning and professional growth.

Responsibilities

• Conduct needs assessments to identify learning and development needs across all levels of the organization.
• Collaborate with departmental managers and HR business partners to understand specific skill gaps and development opportunities.
• Design, develop, and implement comprehensive talent development programs, including orientation sessions, leadership development programs, technical skills training, and soft skills workshops.
• Utilize various instructional design methodologies and tools to create engaging and effective learning materials, such as e-learning modules, instructor-led training, videos, job aids, and simulations.
• Partner with external vendors, subject matter experts, and internal stakeholders to deliver high-quality training solutions.
• Facilitate training sessions and workshops, ensuring a dynamic and interactive learning experience for participants.
• Evaluate the effectiveness of training programs through feedback mechanisms, assessment tools, and performance metrics, and make recommendations for improvement.
• Stay informed about industry trends, best practices, and emerging technologies in talent development and incorporate relevant innovations into program design and delivery.
• Provide coaching and support to managers and employees on individual development plans, career paths, and opportunities for advancement.
• Maintain accurate records of training activities, attendance, and results to track progress and demonstrate ROI to key stakeholders.
• Serve as a resource and advisor to employees seeking guidance on professional development opportunities, certifications, and continuing education options.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, Business Administration, or a related field. Master’s degree preferred.
• Proven experience in talent development, instructional design, training facilitation, or related roles, preferably in a corporate setting.
• Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• Demonstrated ability to build rapport and establish credibility with diverse stakeholders at all organizational levels.
• Exceptional project management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency in learning management systems (LMS), e-learning authoring tools, and other training technology platforms.
• Strong analytical and problem-solving skills, with a data-driven approach to decision making.
• High level of professionalism, integrity, and confidentiality in handling sensitive employee information.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources Business Partner

Location: Nigeria 
Employment Type: Full time

Job Summary 

• We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder.
• The ideal candidate would be responsible for supporting specific functions within the organization, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organization development and training.
• The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.

Duties and Responsibilities

• Provide HR support, through partnership and coaching to all levels of the organization.
• Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
• Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
• Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
• Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
• Identify training needs for business units and individual executive coaching needs.
• Provide rigorous data analysis and reporting solutions on business needs.
• Partner closely with regional partners on global strategy and execution.

Person Specification

• Minimum of Bachelor’s Degree in Human resources or business-related fields.
• Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
• An HR professional certification is highly preferred.
• Previous experience in coaching employees and management through complex issues.
• Ability to set up and track relevant metrics and KPIs and use them to drive business results.
• Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualisation programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
• Proficiency with the Microsoft Office Suite is a common requirement.
• Working knowledge of relevant Labour Laws.
• Payroll Management using Microsoft Excel is a must and the ability to manage employees offsite.
• Must have worked in an organization with a high headcount and managed employees from different locations across the country.

Other Skills:

• Excellent mentoring and relationship-building skills.
• Superb problem-solving, communication and presentation skills.
• Leadership, analytical and goal-oriented skills.
• Working knowledge of every section of the HR department.
• Good grasp of HRM techniques and excellent people management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager (Bank Channel)

Location: Nigeria 
Job type: Full Time

Responsibilities

• Contact potential (Banks) clients to establish rapport and arrange meetings to achieve targets of POS, PWT payment solution products sales. Arrange business development meetings with prospective clients
• Plan and oversee new marketing initiatives
• Research organizations and individuals to find new opportunities that related to the core business of the team
• Increase the value of current merchants while attracting new ones
• Find and develop new markets and improve sales
• Attend conferences, meetings, and industry events
• Develop quotes and proposals for clients
• Set goals for business growth and ensure they are met
• Train personnel and help team members develop their skills.
• Develop a business development strategy focused on financial gain
• Build and maintain long-term relationships with new and existing clients

Qualifications

• The BDM should have a bachelor’s degree in business, marketing, or related field and must be an excellent communicator and a strong leader
• 5 years PTSP or banking experience in sales and marketing

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Customer Service

Location: Nigeria 
Job type: Full Time

Job Overview

• The Head of Customer Service at PalmPay Limited will oversee the customer service department, ensuring high standards of customer satisfaction.
• This role involves strategic planning, team management, process improvement, and driving customer service initiatives.
• The ideal candidate will be a customer-centric leader with a proven track record in managing customer service operations in a fast-paced environment.

Key Responsibilities
Leadership and Management:

• Lead, mentor, and manage the customer service team to achieve departmental goals.
• Develop and implement customer service policies, procedures, and standards.
• Monitor team performance, provide regular feedback, and conduct performance evaluations.
• Foster a customer-centric culture within the team.

Strategic Planning:

• Develop and execute the customer service strategy aligned with company goals.
• Identify and implement best practices to enhance customer satisfaction.
• Analyze customer service metrics and trends to make informed decisions.
• Collaborate with other departments to streamline processes and improve the overall customer experience.

Customer Experience:

• Ensure timely and effective resolution of customer inquiries, complaints, and issues.
• Implement and manage customer feedback mechanisms to gather insights and improve services.
• Monitor and enhance the quality of customer interactions across various channels (phone, email, chat, social media).
• Develop strategies to improve customer retention and loyalty.

Process Improvement:

• Identify opportunities for process optimization and efficiency improvements.
• Implement technology solutions to automate and enhance customer service operations.
• Ensure compliance with regulatory requirements and company policies.

Reporting and Analysis:

• Prepare and present regular reports on customer service performance to senior management.
• Use data and analytics to drive continuous improvement and strategic initiatives.
• Set and track key performance indicators (KPIs) for the customer service team.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• A minimum of 5 years of experience in customer service management, preferably in the Banking industry.
• Proven leadership and team management skills.
• Strong strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Ability to handle high-pressure situations and make decisions quickly.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience in the Banking sector is a must

Personal Attributes:

• Customer-oriented mindset with a passion for delivering exceptional service.
• Innovative and proactive approach to problem-solving.
• Ability to motivate and inspire a team.
• Strong organizational and multitasking abilities.
• High level of integrity and professionalism.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Asset Management Specialist (Inventory)

Location: Nigeria
Employment Type: Full time

Description 

• We’re looking for an experienced Inventory Management Officer who will be responsible for administrating the organization’s policies and procedures to control and monitor PalmPay’s assets including properties, plants, vehicles and equipment. Monitors asset lifecycles, inventories, locations, and replacements, and maintains status and costs.

Key Roles and Responsibilities

• Develop an organizational philosophy for comprehensive management and accounting of PalmPay’s assets. Coordinate processes and documentation required for new asset acquisition, disposal, replacement, and tracking of lost or stolen assets.
• Conduct periodic audits, spot checks, and physical verification counting and ensure compliance with asset regulation rules/laws.
• Manage an active depreciation schedule to ensure the asset’s book value is constantly updated and appropriate taxes are applied and paid. Work with vendors and cross-functional groups to maintain accurate & complete asset data.
• Develop and implement an asset management system, and ensure all assets are properly classified, categorized and recorded in the SAP system.
• Develop and implement an annual asset verification and audit plan.
• Liaise with end users to ensure licensing (where required), routine maintenance schedules, and plans are integrated into SAP, and are being strictly adhered to.
• Liaise with Line Managers to ensure asset written-offs are properly disposed of and impact remediated.
• Track warranties on all PalmPay’s assets, ensuring these are executed appropriately and warehouse all other relevant items, such as operating manuals, spare keys, etc. providing access as required.
• Provide an asset utility report with recommendations to management on (remainder) asset life, maintenance and replacement costs etc. Provide general advice to PalmPay’s executives on asset procuring and management.
• Prepare periodic asset updates to Management and the Leadership team.

Qualifications

• Bachelor’s Degree in Accounting, Business Administration, Economics or other related fields.
• At least 2 years experience in inventory and asset management for a financial institution/fintech.

Necessary Skills:

• Strong analytical skill
• Highly skilled in math and finance
• Asset acquiring & management
• Excellent communication skills
• Strong time-management skills
• Detail-oriented & highly organized
• Excellent critical thinking and problem-solving skills
• Skilled in vendor management and negotiation
• Relationship building and Interpersonal skills
• Compliance and lease agreement understanding
• Teamwork and collaboration skills
• Project management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Online Business Manager (Biller)

Location: Nigeria 
Job Type: Full-time

Job Description

• Identify business growth opportunities and develop strategies to increase company sales.
• The Manager is responsible for integrating Businesses to utilize e-payments(Pay with Transfer, Pay with Wallet)offline Payments.
• Analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability.
• Deploy Payments(Pay with Transfer, Pay with Wallet,Pay with Bank Card,USSD payments) and Manage relationship with Merchants
• Explore and onboard key merchants within assigned territory.
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application related issues for merchants.
• Ensure that merchants are empowered to meet targets.
• Research new market areas and distribute branding materials to merchants
• Work closely with the team in visiting, interacting and focusing on client’s needs, proffering solutions and where peculiar challenges are recorded, feedbacks are collected and properly resolved in a timely manner.
• Work closely with the team to  suggest and recommend new initiatives that could improve partners experience with the usage of our payment solution.

Requirements

• Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
• Comprehensive understanding of E-payments((Pay with Transfer, Pay with Wallet,Pay with Bank Card,USSD payments)
• Extremely flexible, result oriented, hardworking with a strong track record of success
• Self-motivated and able to work independently to meet and exceed sales targets
• Good communication and interpersonal skills.
• Good knowledge of the business districts of the state.
• Good Negotiation skills and supervisory ability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online