Recruitment at Procept Associates Professional Services Limited

Job Title: Business Relationship Management Coordinator

Location: Nigeria
Job type: Full-time

Job Description

• Develop and manage IT business relationship with other divisions of the business to improve satisfaction;
• Disseminate information and liaise with other service Management areas to drive service delivery;
• Gather business requirements and translate to IS deliverables based on the company’s business plan;
• Negotiate and agree on SLAs with the business unit and liaise with other supporting business units;
• Facilitate meetings with various IT units and the Business Division to discuss and resolve escalated or identified customers issues;
• Manage inter Division relationship for optimum service delivery;
• Manage communication across the different levels of management based on the sensitivity of the information;
• Interface with strategic, tactical and operational leadership in other departments.

Qualifications

• First Degree in Computer Science or IT related fields
• ITIL3/4 Foundation Certificate
• Minimum of 2 years’ experience on managing business relationship and stakeholder management;
• Minimum of 1 year experience in customer experience management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Global Shared Services Manager

Location: Nigeria
Job type: Full-time

Job Description

• We are seeking a dynamic and visionary Global Shared Services Manager to oversee our centralized operations for key support functions – HR, Administration, Finance & Accounting, and IT – across multiple regions.
• Reporting directly to the Head of Global Delivery and Support, this pivotal role ensures efficient, cost-effective service delivery that aligns with our global operational and strategic goals.

Responsibilities
HR Management and Oversight:

• Lead global HR operations, including talent acquisition, employee onboarding, training & development, performance management, compensation & benefits, and employee relations across multiple regions.
• Ensure HR practices are compliant with local labor laws, while aligning with global policies and strategies.
• Develop and implement workforce strategies that align with business needs, including recruitment, retention, and workforce planning.
• Oversee employee engagement initiatives and foster a positive workplace culture across different regions.

Risk Management and Compliance:

• Ensure compliance with relevant regulations, including tax laws, data protection regulations, and labor laws.
• Mitigate operational risks by establishing robust internal controls and maintaining business continuity planning.
• Develop and implement risk management strategies to ensure the integrity, security, and efficiency of processes.

Budgeting and Cost Control:

• Manage the global shared services budget, ensuring effective resource allocation across HR, Admin, Finance & Accounting, and IT.
• Monitor and control costs, identifying opportunities for cost savings and efficient resource use. Ensure financial goals are met and that shared services operate within budgetary constraints.

Cross-Functional Collaboration and Stakeholder Management

• Work closely with senior leadership, department heads, and regional managers to ensure alignment with the company’s business strategy.
• Act as the main point of contact between global shared services and other functional areas, ensuring smooth communication and collaboration.
• Provide regular updates and reports to senior management on the status, performance, and improvement of shared services operations.

Process Improvement and Efficiency:

• Develop and implement process optimization initiatives to improve service efficiency, reduce costs, and enhance operational performance.
• Identify areas for automation and digital transformation to increase overall productivity.
• Promote continuous improvement by evaluating current processes and gathering stakeholder feedback. Maintain a focus on service delivery excellence, ensuring shared services meet operational needs worldwide.

IT Management and Support:

• Lead global IT operations, ensuring robust, secure, and scalable IT infrastructure to support business needs across all regions.
• Manage IT service delivery, including systems administration, network management, end-user support, data security, and software implementation. Ensure consistency in IT processes, policies, and technology standards.
• Oversee the selection, implementation, and maintenance of business-critical software systems. Ensure compliance with global data protection laws and cybersecurity best practices.

Finance and Accounting Operations:

• Oversee global finance and accounting shared services, including accounts payable, accounts receivable, payroll, budgeting, forecasting, financial reporting, and compliance. Ensure timely, accurate, and compliant financial operations across all business units. Implement financial controls and streamline financial systems for greater transparency and efficiency. Support audits, financial reporting, and financial analysis, and enforce financial policies and procedures.

Administration and Operational Support:

• Oversee administrative functions supporting global operations, including office management, facilities, and administrative resources.
• Manage global travel coordination, office logistics, and vendor relationships. Standardize administrative processes across locations to improve efficiency and cost-effectiveness.
• Ensure compliance with company policies, regulatory requirements, and industry best practices.

Qualifications
Education:

• Bachelor’s degree in computer sciences, business administration, finance, human resources, information technology, or a related field. A Master’s Degree or professional certifications (e.g., ACA, ACCA, ITIL4 Master) would be a plus.

Experience:

• 8+ years of experience in managing shared services or operational functions, including HR, Admin, Finance & Accounting, and IT, preferably in a global or multi-regional organization.
• Proven track record in optimizing shared services and managing cross-functional teams.
• Experience in a fast-paced, high-growth, or multinational business environment.
• Strong understanding of best practices in shared services management and process improvement.

Skills:

• Leadership: Strong leadership and team management skills, with the ability to guide cross-functional teams and develop talent.
• Operational Excellence: Ability to design and implement operational processes that drive efficiency and improve service delivery.
• Financial Acumen: Strong understanding of finance and accounting processes, including budgeting, forecasting, and financial reporting.
• Technology Proficiency: Knowledge of outsourcing technologies, service management tools, and emerging trends such as RPA, AI, and cloud-based solutions.
• Communication: Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization and with clients.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on improving performance and overcoming operational challenges.

Personal Attributes:

• Highly organized and able to manage multiple priorities in a dynamic environment.
• Results-oriented, with a focus on achieving operational excellence and driving business success.
• Strong interpersonal skills, able to collaborate effectively with senior leaders, teams, and stakeholders across diverse functions.
• Adaptable and resilient, with the ability to thrive in a fast-evolving business environment.

Working Conditions:

• Full-time, managerial role.
• Some travel may be required for coordination with regional teams and functional stakeholders.
• Onsite with regular virtual meetings as appropriate.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Global Strategy and Planning Manager

Location: Nigeria
Job type: Full-time

Job Description
Strategic Planning and Development:

• Lead the development of the organization’s global business strategy in alignment with its vision, mission, and core values.
• Collaborate with senior leadership to define long-term and short-term strategic goals, setting measurable targets for growth, profitability, and market position.
• Conduct market research and competitive analysis to identify trends, opportunities, and potential risks that could influence the strategy.
• Develop a clear roadmap for executing the organization’s strategy, ensuring it is actionable and aligned with the company’s resources and capabilities.

Execution of Strategy:

• Coordinate the execution of strategic initiatives across departments, ensuring goals are met within defined timelines and budgets.
• Work closely with various department heads to ensure business plans and departmental objectives are aligned with the overall corporate strategy.
• Establish a monitoring and reporting framework to track the progress of strategic initiatives, ensuring key milestones are achieved.
• Lead cross-functional teams in the execution of strategic projects, ensuring clear communication, efficient use of resources, and effective project management.

Performance Tracking and Reporting:

• Develop and maintain key performance indicators (KPIs) and metrics for measuring the success of strategic initiatives and the overall business strategy.
• Provide regular updates and reports to senior leadership on the progress of strategic projects, challenges, and areas for improvement.
• Use data and analytics to evaluate the effectiveness of the strategy, making data-driven recommendations for adjustments as needed.
• Conduct regular reviews of strategic objectives and their execution, identifying potential barriers and implementing corrective actions.

Market & Competitive Analysis:

• Continuously analyze market trends, customer needs, and competitive dynamics to inform strategic decision-making.
• Assess internal and external factors, including industry regulations, geopolitical events, and emerging technologies, to refine the organization’s strategic position.
• Engage with external consultants, industry experts, and stakeholders to gather insights that inform the strategy development process.

Cross-Functional Collaboration and Stakeholder Management:

• Act as the primary liaison between senior leadership, department heads, and regional teams to ensure strategy alignment across all levels of the organization.
• Facilitate cross-functional collaboration, ensuring teams are working towards common objectives and that communication channels remain open.
• Work with HR, finance, operations, and marketing teams to ensure resources are appropriately allocated to support strategic goals.
• Build and maintain relationships with key stakeholders, including investors, board members, and external partners, to ensure their buy-in and support for the strategy.

Risk Management and Mitigation:

• Identify potential risks and obstacles to the successful execution of strategic initiatives and proactively develop mitigation strategies.
• Ensure contingency plans are in place for critical initiatives, providing alternative solutions when necessary.
• Manage the strategic risk landscape, ensuring the business remains agile and adaptable to changes in the market or operating environment.

Leadership & Team Development:

• Lead, mentor, and develop a team of strategy and planning professionals, providing guidance on best practices in strategic planning and execution.
• Promote a culture of innovation, accountability, and continuous improvement within the strategy and planning team.
• Ensure that team members have the tools, resources, and skills needed to contribute to the organization’s strategic success.

Qualifications
Education:

• Bachelor’s degree in Business Administration, Strategy, Finance, Economics, or a related field. A Master’s degree (MBA or equivalent) is highly preferred.

Experience:

• 7+ years of experience in strategic planning, business development, or management consulting, preferably within a global or multi-regional context.
• Experience in managing the execution of complex strategic projects and initiatives, with a proven track record of achieving business outcomes.
• Experience working in a fast-paced, cross-functional environment with the ability to manage multiple projects simultaneously.
• Strong understanding of financial models, market research, and data analysis techniques to support strategic decision-making.

Skills:

• Strategic Thinking: Ability to develop and articulate a clear strategic vision for the organization, aligned with business objectives.
• Project Management: Strong project management skills, including the ability to lead cross-functional teams and coordinate complex initiatives.
• Analytical Skills: Proficiency in analyzing market trends, financial data, and performance metrics to inform strategy.
• Communication: Exceptional communication and presentation skills, with the ability to influence and collaborate with senior leadership and stakeholders.
• Leadership: Strong leadership abilities to guide teams through the execution of strategic initiatives and foster a collaborative, results-driven culture.
• Problem-Solving: Excellent problem-solving skills, with the ability to anticipate challenges and proactively address issues.
• Adaptability: Capacity to work in a dynamic, evolving environment and adapt strategies as needed in response to changing business conditions.

Personal Attributes:

• A visionary leader who is both strategic and operationally savvy.
• Highly organized, with exceptional attention to detail and a results-oriented mindset.
• A proactive, self-starter who thrives in an environment requiring independent thought and action.
• Strong interpersonal skills, with an ability to influence and drive consensus across different levels of the organization.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online