Recruitment at Quick Collect

Quick Collect is a leading fintech company specializing in mobile money transfer solutions. Our user-friendly mobile app, available on both the Apple Store and Android, enables seamless money transfers to Nigeria, Ghana, and other African and European countries. We are dedicated to providing our customers with fast, secure, and efficient services to meet their financial needs. We are currently seeking a talented and creative Motion Graphic and Video Editor to join our team and enhance our visual storytelling.

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Remote
Employment Type: Full-time

Role Overview

• The Customer Success Manager will play a crucial role in ensuring our customers achieve their desired outcomes while using our app. This position requires a proactive and empathetic individual who can build strong relationships with customers, understand their needs, and help them maximize the value of our services.

Key Responsibilities
Customer Onboarding:

• Lead the onboarding process for new customers, ensuring they have a smooth and positive experience using our app.
• Provide tailored training sessions and resources to help customers understand how to utilize our services effectively.

Relationship Management:

• Develop and maintain strong relationships with customers, acting as their primary point of contact.
• Conduct regular check-ins to assess customer satisfaction, gather feedback, and identify any potential issues.

Customer Support and Advocacy:

• Address customer inquiries and resolve issues promptly, ensuring a high level of customer satisfaction.
• Advocate for customer needs within the organization, collaborating with various teams to enhance the overall customer experience.

Performance Monitoring:

• Monitor customer usage patterns and engagement metrics to identify trends and opportunities for improvement.
• Prepare reports that highlight customer success metrics for management review and strategic planning.

Retention and Growth:

• Identify opportunities for upselling and cross-selling additional services to existing customers.
• Develop and implement strategies to enhance customer retention and loyalty, ensuring customers derive maximum value from our platform.

Process Improvement:

• Analyze customer feedback to identify areas for improvement in our app and services.
• Collaborate with product and engineering teams to communicate customer insights and influence product development.

Reporting and Insights:

• Prepare and present regular reports on customer satisfaction, engagement, and retention metrics to the management team.
• Share insights and best practices with the team to foster a culture of continuous improvement.

Qualifications

• Bachelor’s Degree in Business, Finance, or a related field.
• 3-5 years of experience in customer success, account management, or a related role, preferably within the fintech or tech industry.
• Strong understanding of customer success principles and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Proficiency in CRM software and customer support tools; experience with data analysis tools is a plus.
• Strong analytical skills to interpret data and make informed decisions.
• Customer-centric mindset with strong problem-solving abilities.

Company Culture:

• At Quick Collect, we foster a culture of innovation, collaboration, and excellence. We value open communication and encourage feedback from all team members. Our diverse team is united by a common goal: to deliver exceptional service to our customers and continuously improve our offerings. We celebrate achievements, learn from challenges, and support each other in our professional journeys

Benefits

• Comprehensive health insurance
• Flexible remote work options
• Flexible working hours to promote work-life balance
• Generous holiday benefits, including paid time off and public holidays
• Opportunities for professional development and growth

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should send their Resume and a cover letter detailing your relevant experience to hr@quickcollects.com using the job title as the subject of the mail.

Note: If you are passionate about customer success and meet the qualifications outlined above, we would love to hear from you!

Job Title: Social Media Manager / Content Writer

Location: Remote
Employment Type: Full-time

Role Overview

• The Social Media/Content Writer Marketing Manager will be responsible for developing and executing engaging content strategies that promote our brand, educate our audience, and drive customer engagement across various social media platforms. This role requires a creative thinker with excellent writing skills and a deep understanding of digital marketing.

Key Responsibilities
Content Creation:

• Develop high-quality, engaging content for various platforms, including social media, blogs, newsletters, and marketing materials.
• Create compelling copy that conveys our brand message and resonates with our target audience.

Social Media Management:

• Manage and oversee all social media channels, including but not limited to Facebook, Twitter, Instagram, TikTok and LinkedIn.
• Develop and execute social media strategies to increase brand awareness, engagement, and customer loyalty.

Content Strategy:

• Collaborate with the marketing team to design and implement content strategies that align with business goals.
• Conduct thorough research to stay updated on industry trends, competitor activities, and audience preferences.

Audience Engagement:

• Monitor and respond to comments, messages, and inquiries on social media platforms to foster community engagement.
• Analyze audience feedback and engagement metrics to refine content strategies and improve performance.

SEO Optimization:

• Optimize content for search engines to improve visibility and drive organic traffic to our website and app.
• Utilize keyword research and best practices to enhance our online presence.

Campaign Development:

• Assist in the planning and execution of marketing campaigns, including promotions, product launches, and events.
• Collaborate with designers and other team members to create visually appealing content that complements written copy.

Performance Analysis:

• Track and analyze the performance of content and social media initiatives using analytics tools.
• Prepare regular reports on key performance indicators (KPIs) to assess the effectiveness of content strategies.

Collaboration:

• Work closely with cross-functional teams, including customer success, product development, and sales, to ensure consistent messaging and branding.
• Engage with influencers and partners to enhance brand visibility and reach.

Qualifications

• Bachelor’s Degree in Marketing, Communications, Journalism, or a related field.
• 3-5 years of experience in social media management, content writing, or digital marketing, preferably in the fintech or technology sector.
• Strong writing, editing, and storytelling skills with a keen eye for detail.
• Proficiency in social media management tools, content management systems, and analytics platforms.
• Familiarity with SEO best practices and digital marketing strategies.
• Creative mindset with the ability to generate innovative ideas and concepts.
• Excellent communication and interpersonal skills.

Company Culture:

• At Quick Collect, we foster a culture of innovation, collaboration, and excellence. We value open communication and encourage feedback from all team members. Our diverse team is united by a common goal: to deliver exceptional service to our customers and continuously improve our offerings. We celebrate achievements, learn from challenges, and support one another in our professional journeys.

Benefits

• Salary: N100,000 – N150,000 monthly.
• Comprehensive health insurance
• Flexible remote work options
• Flexible working hours to promote work-life balance
• Generous holiday benefits, including paid time off and public holidays
• Opportunities for professional development and career growth

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should send their Resume and a cover letter detailing your relevant experience to hr@quickcollects.com using the job title as the subject of the mail.

Note: If you are passionate about social media and content creation, and you meet the qualifications outlined above, we would love to hear from you!

Job Title: Motion Graphic and Video Editor

Location: Remote
Employment Type: Full-time

Role Overview

• The Motion Graphic and Video Editor will be responsible for creating visually engaging motion graphics and editing videos that effectively communicate our brand message and enhance our marketing efforts. This role requires a creative individual with strong technical skills and a passion for visual storytelling.

Key Responsibilities
Motion Graphics Creation:

• Develop a minimum of 5 high-quality motion graphic designs per month that align with marketing campaigns and brand initiatives.
• Collaborate with the marketing team to conceptualize and execute visually appealing graphics that enhance our messaging.

Video Editing:

• Edit and produce a minimum of 2 engaging videos per month, including promotional videos, tutorials, and customer testimonials.
• Ensure all video content is polished, professional, and consistent with our brand identity.

Story boarding and Concept Development:

• Work with the marketing team to brainstorm and develop storyboards for motion graphic and video projects.
• Translate ideas into compelling visual narratives that resonate with our target audience.

Post-Production:

• Handle all aspects of post-production, including color correction, sound design, and visual effects.
• Ensure final outputs meet quality standards and are delivered on time.

Collaboration:

• Collaborate with cross-functional teams, including marketing, product development, and customer success, to ensure cohesive messaging across all channels.
• Incorporate feedback from team members and stakeholders to refine and improve video and graphic content.

Trend Research:

• Stay updated on industry trends and emerging technologies in motion graphics and video editing.
• Experiment with new techniques and tools to enhance the quality and creativity of our content.

Asset Management:

• Organize and maintain a library of motion graphics and video assets for easy access and future use.
• Ensure all files are properly archived and documented.

Qualifications

• Bachelor’s Degree in Graphic Design, Animation, Film Production, or a related field.
• 3-5 years of experience in motion graphics design and video editing, preferably in the fintech or technology sector.
• Proficiency in motion graphics and video editing software (e.g., Adobe After Effects, Premiere Pro, Final Cut Pro, etc.).
• Strong portfolio showcasing motion graphics and video editing skills.
• Creative mindset with the ability to generate innovative ideas and concepts.
• Excellent attention to detail and strong organizational skills.
• Ability to work independently and meet deadlines in a fast-paced environment.

Company Culture:

• At Quick Collect, we foster a culture of innovation, collaboration, and excellence. We value open communication and encourage feedback from all team members. Our diverse team is united by a common goal: to deliver exceptional service to our customers and continuously improve our offerings. We celebrate achievements, learn from challenges, and support each other in our professional journeys.

Benefits

• Salary: N100,000 – N150,000 monthly.
• Comprehensive health insurance
• Flexible remote work options
• Flexible working hours to promote work-life balance
• Generous holiday benefits, including paid time off and public holidays
• Opportunities for professional development and growth

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should send their Resume and a cover letter detailing your relevant experience to hr@quickcollects.com using the job title as the subject of the mail.

Note: If you are passionate about motion graphics and video editing, and you meet the qualifications outlined above, we would love to hear from you!