Recruitment at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Sales Operation Analyst

Location: Nigeria 
Employment Type: Full Time

Description

• Reliance Health aims to redefine healthcare accessibility, affordability, and delightfulness in Emerging Markets. Leveraging technology, we’ve built an integrated health system comprising affordable health insurance, telemedicine services, and a network of partner and proprietary healthcare facilities. This enables us to offer innovative healthcare solutions precisely when our users need them the most.
• We are currently seeking a dynamic sales operation analyst to effectively support the sales team and achieve the desired outcomes, the associates should possess a combination of technical skills, analytical abilities, and interpersonal competencies.

Key Responsibilities
Sales Pitch Evaluation and Coaching:

• Evaluate sales pitches and provide constructive feedback to improve effectiveness
• Conduct coaching sessions and training workshops to enhance sales skills and techniques

CRM Maintenance and Data Hygiene:

• Ensure the accuracy and completeness of data in the CRM system
• Monitor and maintain CRM hygiene by regularly updating records and removing duplicates

Performance Reporting:

• Generate regular performance reports and dashboards to track key sales metrics and KPIs
• Analyze sales data to identify trends, areas for improvement, and opportunities for growth

Insight Generation:

• Share insights and recommendations with their manager based on data analysis and sales team interactions
• Collaborate with the sales team to implement improvements and track their impact

Continuous Improvement:

• Stay updated with industry trends, sales techniques, and CRM best practices
• Continuously seek opportunities to improve processes, tools, and the overall effectiveness of the sales operations function

Requirements

• 1 – 3 years of experience in sales operations, sales support, sales, customer success roles
• Proficiency with CRM systems (e.g., Zoho, Salesforce, HubSpot) and sales tools.
• Strong analytical, organizational, and communication skills.

Benefits

• A fantastic working environment that’s fully remote or based out of our offices in Nigeria.
• Premium health insurance package.
• Collaborative and inclusive work environment.
• Professional development, mentoring and growth opportunities.
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate.
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Medical Laboratory Scientist

Location: Nigeria 
Employment Type: Full Time

Description

• The medical laboratory scientist is expected to use his technical knowledge and skills to deliver quality and accurate diagnostics services to the patients.
• The role involves performing routine and advanced medical laboratory tests and procedures, equipment maintenance, and ensuring the existing quality management system is maintained
• Performing pre-analytical procedures e.g. sample collection, separation, accessioning, packaging, review of samples for acceptance or rejection, etc.
• Operate and maintain medical diagnostics analyzers, instruments, and other tabletop tools.
• Perform sample testing and reporting, Identification of critical results, and escalating same as per set protocol.
• Performs necessary equipment calibration, running of controls, reviewing internal quality controls, and actioning of same.
• Keeping relevant documentation up to date (e.g. work cards, worksheets, inventory logs, maintenance logs, etc.).
• Timeous release of laboratory results (within stipulated Turnaround times).
• Maintaining good laboratory practices.
• Optimization of the use of laboratory commodities (reagents, consumables, kits, others).
• Utilizes LIMS (Laboratory Information Management System) for specimen tracking, results entry, result approval, and reporting.
• Maintains strict patient information protection and confidentiality.

Requirements

• Bachelor of Medical Laboratory Sciences (BMLS) with a current practicing license issued by the Medical Laboratory Science Council of Nigeria (MLSCN).
• 1-3 years post-NYSC work experience (preferably in a hospital-based laboratory)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Growth Marketing Specialist

Location: Nigeria (Remote)
Employment Type: Full Time

Description

• We are looking for an experienced Growth Marketing Specialist who will join the Brand & Growth (B&G) division. This candidate will work closely with the Sales team and report to the Head of Demand Generation.
• In this role, you will craft and execute marketing plans with your stakeholders that support customer acquisition and revenue generation goals.
• This includes leading media planning and buying and implementation for online and offline campaigns, executing offline events and activations, and working with strategic partners locally to achieve KPIs and drive net new pipeline for the Enterprise Sales team.

Responsibilities

• Drive execution of demand generation plans for the Nigerian market, aligning with overall marketing objectives.
• Identify and tailor specific marketing goals and objectives for the local market.
• Analyse local competition to strengthen brand position.
• Supervise and develop the local marketing budget.
• Understand and achieve financial goals and key success indicators in the market.
• Evaluate ROI of local marketing strategies and optimize performance.
• Build and execute Field Marketing plans that integrate sales and marketing to support regional pipeline and revenue goals.
• Develop and execute demand generation marketing programs, including events, webinars, campaigns, and roadshows. Plan and execute Account-based marketing (ABM) to penetrate key accounts.
• Advocate for both the sales region and the marketing department, ensuring mutual understanding of priorities and decision-making for event and campaign planning.

Requirements

• Minimum of 3 years of experience in marketing and/or in a management role.
• Experience working in a startup and high-tech environment is a big plus.
• Proven track record of delivering, accelerating, and expanding sales pipeline through marketing efforts.
• Exemplary communication skills without fear of over-communication – this role will require effective collaboration and coordination across the local market, stakeholders, and the centralized B&G team.
• Extremely organized and able to meet deadlines.
• Hands-on approach with integrated campaign development and execution.
• Significant experience in partnering with Sales to find effective and efficient ways to drive pipeline.
• Experience with marketing tools and software.
• Ability to collect and interpret both qualitative and quantitative feedback.
• Creative problem-solving skills.
• Adaptable and willing to learn new techniques.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Content Strategist

Location: Nigeria (Remote)
Employment Type: Full Time

Description

• Reliance Health aims to redefine healthcare accessibility, affordability, and delightfulness in Emerging Markets. Leveraging technology, we’ve built an integrated health system comprising affordable health insurance, telemedicine services, and a network of partner and proprietary healthcare facilities.
• This enables us to offer innovative healthcare solutions precisely when our users need them the most.

What you’ll do

• Work with key stakeholders from across the business to develop positioning and messaging for our consumer-business content
• Work with the Head of Brand and Content to develop a content strategy for our consumer business lines targeting key user groups
• Work with our Clinical Services team to ensure the validity of any health-related content you produce
• Execute the strategy you’ve developed, creating content for consumers that can also be repurposed for employees enrolled on our business plans
• Ensure we are content-rich in key channels, including website and social media, to help drive organic interest in our consumer health plans
• Develop content that educates plan members on what their coverage entails and how to get the most value from their plans
• Work with our team of designers as well as our wider content and social media to really make your work shine
• Place a key emphasis on distribution tactics to ensure that the amazing content you’ve produced is seen by as many eyes as possible.
• Provide content support for other consumer-facing marketing activities, including digital and offline ads, billboards, radio ads, video scripts, etc.

Requirements
We’d be particularly excited if you have:

• Minimum of 4 years of experience writing health or medical content, ideally more.
• Basic knowledge of collaborative content and design platforms like Figma would be a plus
• Proficiency in Nigerian Pidgin, French or Arabic, in addition to your pristine English, would be great

What you’ll need to thrive:

• The most crucial thing is that you have a knack for great writing and an eagle eye for accuracy
• Just to reiterate: be rather good at writing – you’ve a penchant for literary panache, but you know how to craft compelling copy that will appeal to any audience, especially consumers
• Experience creating content and strategy for a medium or large consumer-facing brand is a must. You’ll know what sort of content tickles the interests of different consumer demographics
• Evidence of creating winning web and social media content that led to measurable uplift in audience engagement. We’re on a mission to turn heads and raise eyebrows (in a good way)
• A head for numbers and understanding of how to report on the excellent performance of your content in different channels (social media platform metrics, Google Analytics etc.)
• First-rate communication and teamwork skills. Our content team is growing so you need to know how to play well with others!
• Ability to be creative while working within the framework of our brand guidelines.
• Willingness to learn new skills and take on constructive, supportive feedback from the rest of the content team.
• Ability to work to deadlines and prioritise your work effectively. This role requires you to be proactive and work equally well independently or as part of a project team.

Benefits

• A fantastic working environment that’s fully remote or based out of our offices in Nigeria.
• Premium health insurance package.
• Collaborative and inclusive work environment.
• Professional development, mentoring and growth opportunities.
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate.
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Reliance Care Officer

Location: Nigeria (Remote)
Employment Type: Full Time

Description

• We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements & Skills Required

• HND / B.Sc Degree
• Must have completed NYSC
• Basic proficiency in the use of Microsoft Office tools.
• Willingness to work on a shift basis and on weekends.
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments
• Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc).

Benefits

• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online