Recruitment at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Advisor, Legal and Dispute Resolution

Location: Nigeria
Job Type: Full-time

Job Description

• To work directly with the Dispute Resolution Team to fulfil their role of managing the litigation portfolio of Stanbic IBTC Holdings PLC (the HoldCo), Stanbic IBTC Bank Limited, and other subsidiaries of the Group.
• In addition to this, the incumbent is expected to provide adequate support for the legal risk management function for the HoldCo and other subsidiaries as well as managing potential litigation complaints.

Key Responsibilities

• Liaison with external Solicitors and monitoring their handling of litigation involving the Group or any of its subsidiaries.
• Function as the Group’s witness in relevant litigation cases and/or representing the Group at mediation/dispute resolution sessions.
• Manage the Group’s compliance with court orders including Garnishee Proceedings.
• Manage Clients complaints referred to the Legal Department on matters which could lead to potential litigation
• Maintain the Litigation Schedules and other relevant schedules of the HoldCo and other subsidiaries

Qualifications

• Bachelor’s Degree in Law from a university (LLB), as well as the Nigerian Law School (B.L) required

Experience:

• 4 – 8 years in the Legal Services Department of a financial institution or a reputable law firm

Additional Information
Behavioural Competencies:

• Taking Action
• Upholding Standards
• Resolving Conflict
• Interacting with People
• Examining Information

Technical Competencies:

• Litigation practice
• Banking & relevant regulations
• Banking & regulatory environment
• Knowledge of Banking & Financial Services business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Relationship & Commercial Banking

Location: Nigeria
Job Type: Full-time

Job Description

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients.
• Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Qualifications

• First degree in any field
• Minimum of Relationship management experience of at least 1-2 years in Corporate Banking
• Minimum of Relationship management experience of at least 1-2 years in Finance
• Minimum of Relationship management experience of at least 7-10 years in a commercial Bank
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Examining Information
• Thinking Positively
• Taking Action
• Seizing Opportunities

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Customer Acceptance and Review
• Product Related Systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Assistant, Marketing – Personal and Private Banking (PPB)

Job Ref ID: 80413678A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Group Functions

Job Description

• To support in the delivery of real value to the Personal and Private Banking portfolio of Stanbic IBTC by executing against the given Brand and Marketing strategy and plan.
• To support in the development and execution of Brand and Marketing campaigns and collateral requirements.

Job Responsibilities

• Support in managing all functions comprising marketing communications associated with Personal and Private Banking including advertising, public relations, direct marketing, media placement, sales collateral, press releases, special events, market research, creative production, media planning, internal and external communication, sponsorships, and all other marketing related activities.
• Assist in managing Personal and Private Banking marketing cross-functionally across the country including customer offerings, country marketing portfolio and marketing support teams (for example., research, communications, digital, customer offerings, and business unit marketing).
• Support in developing strategies and plans that provide a steady flow of demand (for example, through sales leads) and include effective measurement on the return on marketing programme investments across Nigeria by the Personal and Private Banking marketing team.
• Ensure marketing reports and communications contain relevant information to be used by the Business and is in line with the requirements for Personal and Private Bank Brand and Marketing as a whole.
• Ensure that marketing evaluation systems are in place that relate to goals and objectives of the business units and reports progress to the Personal and Private Bank Marketing Manager.

Qualifications

• University Degree.

Experience Required:

• 2-3 years’ experience in planning, coordinating, and executing events of different scales and types
• 2-3 years proven ability to manage projects, ensuring all tasks are completed on time and within budget.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Conveying Self-Confidence
• Developing Expertise
• Examining Information
• Managing Tasks
• Meeting Timescales
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards.

Technical Competencies:

• Brand and Product Activations
• Conducting Research
• Leveraging Events
• Project Administration Skills
• Project Planning
• Stakeholder Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, User Access Management

Job Ref ID: 80446227A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Office of the CEO

Job Description

• To provide an administrative function for the loading and management of systems access for staff across the client service teams.

Key responsibilities

• Prompt treatment of all access requests on all Managed applications within agreed timelines.
• Ensure only authorized users are granted access on all critical applications managed by the team.
• Ensures adherence to the Bank’s logical access controls, security management and information security policies.
• Ensure user profiles are maintained on Finacle and other critical applications on a need-to-know basis and least privilege basis.
• Prompt deactivation of User profiles for staff on vacation or following exit activities such as Resignation, suspension, termination and dismissal.
• Review of User access on all bank managed applications.

Qualifications

• First Degree in IT and Computer Science
• Certification in ITIL and other relevant certification

Experience Required:

• Minimum of 2 years experience in IT control functions

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures
• Generating Ideas
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output

Technical Competencies:

• Data Management (Administration)
• Project Management (Project Mgmt)
• Quality Control
• Risk Awareness
• Risk Identification
• Risk Management
• Risk Reporting

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Assistant, Data & Platform Marketing

Job Ref ID: 80446226A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Group Functions

Job Description

• To actively moderate, monitor & manage reputational risk across the Banks Social Media platforms.
• To explore product/sales opportunities & assists with fulfilment of such opportunities including Adoption and retaining clients at risk of attrition.
• To actively engage clients coming through priority queue and resolves general queries and Executive complaints coming through social media Priority queue.
• To own & resolve any queries or complaints including high risk nature complaints on social media.

Job Responsibilities

• Develop and implement marketing programmes that target specific channels to promote the brand product offerings.
• Responsible for planning, implementing, managing and monitoring Stanbic IBTC’s brand across all available channels in order to increase awareness, sales and customer retention.
• Identify opportunities to improve the digital platform processes, documentation, templates and outputs in line with business requirements.
• Co-ordinate social content across multiple social communities and teams across all our business units.
• Collect customer data and analyse interaction and visits, and use this information to create comprehensive reports and improve future marketing strategies and campaigns.
• Coordinate the interaction between the stakeholders responsible for sub-projects of a Digital Marketing campaign.
• Translate approved digital media strategies into feasible digital marketing plans and activities and coordinate the implementation thereof within a multi-functional team.

Qualifications

• University Degree

Experience:

• 1-2 years experience in brand management and customer engagement on social media platforms.
• Exposure to Salesforce. Experience in business writing.
• 2-4 years experience in Client experience Management. Experience in dealing with customer queries and complaints within a financial institution.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport
• Examining Information
• Following Procedures
• Making Decisions
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Business

Job Ref ID: 80418969A-0001
Location: Aba Road – Abia
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 – 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Business

Job Ref ID: 80389559A-0001
Location: Okigwe, Owerri road – Imo
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 – 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Personal

Job Ref ID: 80445801A-0001
Location: Jos, Plateau
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments.
• To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Key Responsibilities

• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).

Qualifications

• University Degree.

Experience:

• At least 3 years’ experience banking experience preferably in a customer-facing role, with a strong background in relationship management.

Additional Information
Behavioural Competencies:

• Checking Things
• Developing Strategies
• Embracing Change
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working.

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online