Recruitment at Stanbic IBTC Bank

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Title: Team Lead, Client Communication

Job Ref ID: 80446430A-0001
Location: Nigeria
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Client Communications Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels such as letter, e-mail, social media and chat.

Job Responsibilities

• Providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
• The supervisor manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery.
• Reporting/data management.
• Creation of pension account awareness and achieve quality customer service.

Qualifications
Type of Qualification:

• University Degree

Experience Required:

• 3-4 Years hands on experience on customer service roles, good interpersonal skills, communication skill, data analysis skills and customer service experience.
• 1-3 Years in experience in pension fund administration, managing and leading a successful team.

Behavioural Competencies:

• Leading People
• Establishing Rapport
• Exploring Possibilities
• Upholding Standards
• Generating Ideas

Technical Competencies:

• Excellent knowledge of the dynamics and technical aspects of fund management.
• Understanding of policies and procedures.
• Data Analysis
• Experience in Customer Care duties and responding to Client Enquiries.
• Excellent use of MS Office applications, and other customer related tools

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant, Fund

Job Ref ID: 80446126A-0001
Location: Nigeria
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Fund Accountant is responsible for keeping the books of accounts for all Funds under management and ensuring that all Funds’ assets are properly accounted for.

Job Responsibilities

• Communicate with the Investment Management, Benefit Management and Business Development teams within compliance framework, to optimize clients’ satisfaction and achieve execution of investment.
• Carry out daily cash reconciliation and periodic assets reconciliation, payments and transfers out of funds and monthly reconciliation of the fund’s portfolio to the Custodians position.
• Communicate and attend entrance/exit audit meetings in respect of the financial audits of funds.
• Regular review of the financial records and accounts of all funds under management.
• Monthly rendition of Risk Management Assessment Report (RMAS) to the National Pension Commission.

Qualifications

• Type of Qualification: BSc
• Field of Study: Finance and Accounting, and ACCA or ICAN or CIMA certification

Experience Required:

• 3-4 year’s experience in Finance with product knowledge, effective communication, advanced Microsoft office skills – Excel, Word.

Behavioural Competencies:

• Thinking Positively
• Pursuing Goals
• Team Working
• Meeting Timescales

Technical Competencies:

• Financial Analysis
• Cash Reconciliation
• Presentation Skills
• Evaluation of Internal Controls

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Project

Location: Nigeria
Job Type: Full-time

Job Description

• The Project Manager must have an understanding of Project Management methodologies, contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• He must ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and team members.
• Involved in planning the strategy roadmap with Head of Unit to complete and actualization of deliverables. Control, update, and report financials for projects and other related costs for Technology.

Qualifications

• BSc in IT / Computer Sciences/ Project Management
• Preferably certified in Prince 2, PMI, PMBOK, Scaled Agile or other project management qualifications etc. can be an added advantage.
• Minimum 3-4years experience in Technology Project Management or related field.

Additional Information:
Behavioural Competencies:

• Making Decisions
• Completing Tasks
• Documenting Facts.
• Articulating Information.
• Team Working

Technical Competencies:

• Requirements Validation
• Financial Management
• Project Management
• Organization Change Management
• Technology Business Analysis.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Technology Digital Services Officer

Location: Nigeria
Job Type: Full-time

Job Description

• Digital Channels applications support e.g. Internet Banking, Mobile Banking, USSD Banking, Electronic fund Transfer, Digital Lending, VAS (Airtime, Bill payment etc

Qualifications

• BSc in IT / Computer Sciences
• Knowledge of Oracle SQL, MS SQL, Microsoft servers, Linux Administration, Microservices, Containerization and Kubernetes, Cloud Technology (AWS and Azure)
• Minimum 1-2 years experience in IT Operations or related field.

Additional Information
Behavioural Competencies:

• Generating Ideas
• Exploring Possibilities
• Taking Action
• Understanding People
• Embracing Change

Technical Competencies:

• Application Knowledge for Support
• Business Continuity Management
• Rollout Management
• Testing
• IT Support

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor, Legal, Personal & Private Banking

Job Ref ID: 80446433A-0001
Location: Nigeria
Business Segment: Group Functions
Job Type: Full-time

Job Description

• To manage and mitigate the legal risks, provide legal advisory and implement adequate controls with regards to all legal matters pertaining to the PPB segment, ensuring that the segment’s activities adhere to the provisions of the Laws of the Federal Republic of Nigeria especially with respect to the Stanbic IBTC ethical and financial practices within the industry.
• The Legal Advisor will work closely with other PPB Legal Lawyers to provide legal, regulatory, reputational and transactional advice and support in relation to the activities of the PPB business segment, with the objective of assisting the business heads achieve their business goals in a manner consistent with sound risk management.

Key Responsibilities

• Responsible for providing timely, commercial and judgement based legal advice on key issues affecting the industry especially as it relates to the PPB segment.
• Providing legal opinions on matters directly affecting the PPB segment’s operational structure.
• Build relationships with external counsels and other members of the PPB Legal team.
• Draft, vet and review Legal Documents such as Deed of Assignment, Deed of Sublease, Deed of Legal Mortgage and other documents required for perfection of title/legal mortgage.
• Providing sound legal opinion and advice to the branches and unit within the business.
• Liaise as an intermediary between units/departments and external parties including external legal counsel, and at meetings where legal representation is required.

Qualifications

• Bachelors-in-Law from a university (LLB) as well as the Nigerian Law School (B.L) required

Experience Required:

• 3-4 years experience in handling legal issues, relating with regulators and external solicitors.
• 3-4 years experience in legal mortgage and commercial transactions will be an added advantage.

Additional Information:
Behavioural Competencies:

• Checking Things
• Convincing People
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Business Acumen (Audit)
• Customer Understanding ( Consumer Banking)
• Email Monitoring
• Promote Good Governance, Risk & Control
• Records and Archive Management
• Written Communication.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, IT Risk & Internal Control

Job Ref ID: 80446490A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• The IT Risk and Control Officer is to identify, assess, and mitigate risks associated with the organization’s IT infrastructure, systems, and data.
• This role ensures that technology operations align with regulatory requirements, internal policies, and industry best practices.
• The officer plays a critical role in maintaining confidentiality, integrity, and availability of information assets while supporting business continuity and strategic objectives.

Job Responsibilities

• Review Risk and Control Management over operations’ effectiveness and financial reliability.
• Monitor continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques, and performance standards.
• Manage all Investigations as directed by Senior Management.

Qualifications

• Type of Qualification: University Degree
• Field of Study: Commerce/Science/Engineering and Certification in CISA, CRMP, PMI.

Experience Required:

• 2-3years Risk Management ensureing adherence to regulatory and internal standards (e.g., ISO, NIST, GDPR).
• Knowledgeable in implementing controls and strategies to reduce exposure to IT risks and Internal Controls.
• Advanced and Basic Microsoft Office Skills in MS Word and Excel.

Behavioural Competencies:

• Developing Expertise
• Taking Action
• Establishing Rapport
• Completing Tasks
• Upholding Standards

Technical Competencies:

• Evaluating Risk Management Effectiveness
• Evaluation of Internal Controls
•  Legal Compliance
• Promote Good Governance, Risk & Control
• Leading Courageously

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Corporate Communication

Job Ref ID: 80446491A-0001
Location: Nigeria
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Manager, Corporate Communication is to manage the service standard team and promote continuous knowledge and skill acquisition, as well as client-centric culture and processes, among the team members and the whole organization, organize client impacting fora in collaboration with the Business development team.
• Build a network of executive contacts that may assist at giving talks or presentations at the client engagement fora.

Job Responsibilities

• To deliver real value to Stanbic IBTC Pension Managers Limited by developing the Communication strategy and plan.
• To continually seek ways to improve the effectiveness of internal and external communication.
• To continually seek effective ways to create shared value in the communities in which we operate.
• To manage the execution of communications campaigns and internal projects, media, social media.
• To manage the relationship with key stakeholders.
• To ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable.
• To develop service standards, strategies, policies, initiatives and budgets for the unit and work with other departments to come up with organizational standards.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Commerce or Marketing or Business Administration
• Professional Qualification is also an advantage – ACA, CIMA.

Experience Required:
Internal Communications:

• 7- 10 years’ experience in a Marketing and Communications role. Must have supported the management of a project budget of approximately N100 million.
• Must have experience in working in teams and driving campaigns. Must have previous experience with a Financial Services industry.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Developing Relationship
• Empowering Individual
• Developing Strategies
• Providing Insights

Technical Competencies:

• Effective Business Communication
• Presentation Skills
• Brand Management
• Planning, Forecasting and Budgeting
• Strategic Planning and Reporting.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Service, OSS

Job Ref ID: 80446228A-0001
Location: Nigeria
Business Segment: Group Functions
Job Type: Full-time

Job Description

• To resolve escalated customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk.
• To engage customers on their preferred channel of communication.
• To ensure that complaints are understood and appropriately resolved according to the complaints management and internal dispute resolution processes (for personal and business customers).

Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: Not applicable

Experience Required:
Client Coverage:

• Personal and Private Banking
• 5-7 years Experience in a customer facing service environment (call centre, branch or OSS).
• Understands the customer distribution network, service processes, products and systems; Ombudsman terms of reference, legislation and its application.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Examining Information
• Following Procedures
• Generating Ideas
• Making Decisions
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Query Resolution
• Risk Identification
• Risk Management
• Telephone Caller Handling
• Verbal Communication

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, International Money Transfer

Job Ref ID: 80444964A-0001
Location: Nigeria
Business Segment: Personal & Private Banking
Job Type: Full-time

Job Description

• To prospect and add at least one new International Money Transfer Operator (IMTO) into the Bank’s international remittances books, ensure adequate communication is maintained, while dealing cautiously with all Branches towards the resolve of all issues and direct all issues that require liaising with the IMTOs through phone calls to their customer services and team members and ensure adequate feedback is obtained.

Job Responsibilities

• Work towards the growth of the IMTO Business in all Branches across the bank
• Prospect and add at least one new IMTOs into the Banks Intl remittances books.
• Work on the reactivation of at least one dormant IMTO in the Remittances Books monthly
• Resolve issues through conciliation, investigation and all other alternatives
• Engage the various stakeholders to promote the IMTO business in the Bank.

Qualifications

• University Degree in a Social Management Sciences

Experience Required:

• 2-3 years of experience in International Money Transfer operation and business

Additional Information:
Behavioural Competencies:

• Developing Relationships
• Thinking Positively
• Providing Insights
• Generating Ideas
• Challenging Ideas

Technical Competencies:

• Product Development
• Product Knowledge
• Know your customer
• Client Engagement

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Fund Accountant, Payments & Settlements

Job Ref ID: 80446203A-0001
Location: Nigeria
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Fund Accountant is responsible for ensuring that all investment decisions vis-à-vis settlement of trades on the Funds are carried out whilst ensuring that proper controls have been put in place.

Job Responsibilities

• Prepare settlement instructions based on investment decisions to the Custodians and ensure completeness.
• Upload the price list gotten into the system.
• Posting and execution of other trades and investments transactions across funds under management.
• Daily reports and cash reconciliation, assets reconciliation, payments and transfers out of funds and monthly reconciliation of the fund’s portfolio to the Custodians position.

Qualifications

• University Degree in Finance and Accounting, and ACCA or ICAN or CIMA certification

Experience Required:

• 3-4 year’s experience in Finance with product knowledge, effective communication, advanced Microsoft office skills – Excel, Word.

Additional Information:
Behavioural Competencies:

• Thinking Positively
• Pursuing Goals
• Team Working
• Meeting Timescales

Technical Competencies:

• Financial Analysis
• Cash Reconciliation
• Presentation Skills
• Evaluation of Internal Controls.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Intelligent Automation

Location: Nigeria
Job Type: Full-time

Job Description

• To improve the efficiency and effectiveness of business processes through the application of continuous improvement methodologies & intelligent automation across the group.

Key Responsibilities

• Drive the development and implementation of automation strategies, standards, processes, best practices and roadmaps.
• Lead a team of business analysts, RPA Developers and other support roles who are responsible for building and maintaining Intelligent Automation solutions and platforms.
• Lead reviews of business processes, analysing requirements and developing optimization strategies, uncovering opportunities for automations.
• Identifies and defines tactical operational performance metrics geared towards meeting business objectives by analysing the existing gaps.
• Oversee the end-to-end Intelligent Automation project lifecycle from ideation to deployment.
• Write project scopes and functional specifications, estimate project costs, risks and assumptions.

Qualifications

• University Degree
• Certification(s) in Automation Tools and Technologies in RPA/BPA space.
• Certification(s) in either Business Analysis or Project Management (Anyone of PMP, Agile Project Management, PRINCE 2 Agile, CBAP etc.) is a plus.
• Proficiency in UiPath for automation and workflow development.

Additional Information:
Behavioural Competencies:

• Team Working
• Documenting Facts
• Meeting Timescales
• Generating Ideas

Technical Competencies:

• Strategy and Planning
• Process Analysis & Redesign
• Project Management

Leadership Competencies:

• Customer and Client Focused Innovation
• Seeking Deeper Understanding.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online