Recruitment at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Technology Digital Service

Job Ref ID: 80419303A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• Digital Channels applications support e.g. Internet Banking, Mobile Banking, USSD Banking, Electronic fund Transfer, Digital Lending, VAS (Airtime, Bill payment etc

Qualifications

• BSc in IT / Computer Sciences
• Knowledge of Oracle SQL, MS SQL, Microsoft servers, Linux Administration, Microservices, Containerization and Kubernetes, Cloud Technology (AWS and Azure) 
• Minimum 1-2 years experience in IT Operations or related field.

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Exploring Possibilities
• Taking Action
• Understanding People
• Embracing Change

Technical Competencies:

• Application Knowledge for Support
• Business Continuity Management
• Rollout Management
• Testing
• IT Support

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Reconciliations Officer

Job Ref ID: 80444626A-0001
Location: Nigeria

Job Description

• The reconciliation officer is responsible for handling resolution related transactions with high level of integrity and ethical standards, in an effective and efficient manner to achieve customer satisfaction within defined Service Level Agreements (SLAs) and turnaround times (TATs) and contribute to the process of improving, automating, digitising and/or eliminating reconciliations.

Qualifications

• Type of Qualification: BSc
• Field of Study: Finance and Accounting, and ACCA or ICAN or CIMA certification

Experience Required:
Reconciliations:

• 1-2 years basic knowledge of transaction processing workflow and control processes, and general knowledge of pension’s matters and a minimum of 1 year experience in a financial service environment preferably wealth management.
• Strong general knowledge and exposure to general financial markets, within a financial institution, as a Reconciliation Officer capturing and processing financial data input on financial or accounting systems, applying financial processes and procedures. Good finance product knowledge related to reconciliation services.

Behavioural Competencies:

• Checking Details
• Resolution processing
• Embracing Change
• Taking Action
• Following Procedures
• Generating Ideas

Technical Competencies:

• Resolution Processing
• Client Engagement/Industry Knowledge
• Processing
• Data Management (Administration)
• Driving Delivery of Results.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Virtual Banker, Africa China Banking (ACB)

Job Ref ID: 80442638A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• B.Sc Degree in Social Science or a related field.
• Master’s Degree and Professional certifications can be an added advantage.

Experience:

• Mandarin speaking.
• 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC’s products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards.
• Computer literacy, particularly with Microsoft Word, Excel and Power Point.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches.
• Articulating Information.
• Challenging Ideas.
• Convincing People.
• Exploring Possibilities.

Technical Competencies:

• Banking Process & Procedures.
• Customer Understanding (Consumer Banking).
• Product Knowledge (Consumer Banking).
• Active Listening.
• Query Resolution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Consultant, Client Service

Job Ref ID: 80447282A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.

Job Responsibilities

• Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
• Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
• Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
• Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
• Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.

Qualifications

• University Degree.

Experience Required:

• 1 – 2 years branch banking experience
• Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services.

Additional Information:
Behavioural Competencies:

• Checking Things
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards.

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Client Servicing
• Difficult Calls Management
• Query Resolution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Branch Compliance

Job Ref ID: 80445881A-0001
Location: Port Harcourt, Rivers
Job Type: Full-time
Business Segment: Group Functions

Job Description

• To enable the execution of Compliance Risk Management processes and activities at a specific Branch within an Africa Regions country, to ensure that the Branch is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation and enable the competitive advantage of the organisation.

Key Responsibilities

• Ensuring compliance with the relevant Anti-Money Laundering and Combating the Financing of Terrorist (AML/CFT) and legislations governing related activities.
• Monitoring transactions of customers to determine whether the transactions are in line with the customers’ profile else probe further.
• Review and escalation of Suspicious transaction reports through Team Lead, AML/CFT, Compliance Manager to the Chief Compliance Officer.
• Providing advisory support to the branches on know Your Customer (KYC) issues/enquiries for optimal risk management.
• Conduct monitoring exercises on compliance issues in the branches especially effective proactive engagement with responsible parties on the level of compliance with annual declaration for Personal Account Trading (PAT) and Outside Business Interest (OBI).

Qualifications

• First Degree

Experience Required:

• 3-4 years’ experience in Compliance with a sound knowledge of the relevant regulatory requirements and upcoming developments applicable to a specific business area as well as a solid understanding of banking products and activities.
• In depth knowledge and understanding of applicable regulations as well as internal compliance related policies and procedures. Ability to take the understanding of business needs and operations and to translate it into risk management solutions.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Making Decisions
• Providing Insights
• Upholding Standards

Technical Competencies:

• Evaluation of Internal Controls
• Financial Acumen
• Financial Industry Regulatory Framework
• Legal Compliance
• Process Governance
• Risk Awareness

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Business

Job Ref ID: 80428283A-0001
Location: Aba Road – Abia
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 – 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Business

Job Ref ID: 80428268A-0001
Location: Enugu – Port Harcourt Road, Enugu
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

• We are running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First Degree in any field.
• 3 – 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Business

Job Ref ID: 80389559A-0001
Location: Okigwe, Owerri road – Imo
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 – 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online