Recruitment at Stanbic IBTC Bank

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Nigeria

Job Description

• To ensure that customer service requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience.
• To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.

Key Responsibilities

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
•  Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

• Minimum of First Degree

Experience Required:

• 1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.

Additional Information
Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Private Banker

Location: Nigeria

Job Description

• To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Job Responsibilities

• Retain Private Banking customers as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management; Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree

Experience:

• 5-7 years’ experience in sales, High Networth Individuals relationship management, credit applications and financial acumen (i.e., proven sales track record in the financial service industry.)

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor, Legal, Dispute Resolution

Location: Nigeria

Job Description

• To work directly with the Dispute Resolution Team to fulfil their role of managing the litigation portfolio of Stanbic IBTC Holdings PLC (the HoldCo), Stanbic IBTC Bank Limited, and other subsidiaries of the Group. In addition to this, the incumbent is expected to provide adequate support for the legal risk management function for the HoldCo and other subsidiaries as well as managing potential litigation complaints.

Key Responsibilities

• Liaison with external Solicitors and monitoring their handling of litigation involving the Group or any of its subsidiaries.
• Function as the Group’s witness in relevant litigation cases and/or representing the Group at mediation/dispute resolution sessions.
• Manage the Group’s compliance with court orders including Garnishee Proceedings.
• Manage Clients complaints referred to the Legal Department on matters which could lead to potential litigation
• Maintain the Litigation Schedules and other relevant schedules of the HoldCo and other subsidiaries

Qualifications

• Bachelors-in-Law from a university (LLB) as well as the Nigerian Law School (B.L) required

Experience

• 4 – 8 years in the Legal Services Department of a financial institution or a reputable law firm.

Additional Information
Behavioural Competencies:

• Taking Action
• Upholding Standards
• Resolving Conflict
• Interacting with People
• Examining Information

Technical Competencies:

• Litigation practice
• Banking & relevant regulations
• Banking & regulatory environment
• Knowledge of Banking & Financial Services business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online