Recruitment at Stanbic IBTC Bank

Recruitment for Customer Service Officers at Stanbic IBTC Bank

Recruitment at Stanbic IBTC Bank

 

 

 

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Analyst, Change

Job ID: 80433287A-0001
Location: Nigeria 
Job type: Full-time
Business Segment: Insurance & Asset Management

Job Description

  • The Change analyst would be responsible for designing and implementing change management plans and agenda as well as tracking adoption and impact of change

Qualifications

  • Minimum of a BSc in any related field.
  • Working knowledge of PROSCI Change Management Framework
  • Lean Six Sigma certification (minimum of Green Belt).
  • Minimum of 2 years work experience in Change Management or Project Management.
  • Must have handled change management on multiple projects.

Additional Information:
Technical Competencies:

  • Designing Change Management Plan.
  • Change Adoption Tracking.
  • Reporting.
  • Communications Management.
  • Stakeholders Mapping.

Behavioral Competencies:

  • Upholding Standards.
  • Meeting Timescales.
  • Adopting Practical Approaches.
  • Stakeholders Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Trade Reporting & Forms

Job Ref ID: 80374351A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Corporate & Investment Banking

Job Description

  • Maintain a customer service approach with focus on Form M , PAAR, and NXP queries with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
  • To enhance Trade Front End resource capacity to achieve business objectives in line with the Business Support strategy and the Bank’s vision & values.
  • Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers’ needs and service preferences. Consistently support the Trade queries and reporting desk.

Qualifications

  • Relevant Degree (BSc)
  • Minimum of one year customer experience on Trade related transactions
  • General knowledge of banking products, Import processes in the Nigeria
  • High customer service relations, ethic and responsibility
  • Strong written, verbal communication skills and product/client presentation skills
  • Good knowledge of Microsoft Office – (Word)

Additional Information:

  • Good planning and query resolution skills
  • Communicate effectively at all levels, take initiative, excellent listening skills
  • Strong Customer Focus and continuous interface
  • Strong interdepartmental skills, high customer service ethic and responsibility
  • Technology Competent

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Team Lead, Quality Assurance (QA)

Job Ref ID: 80427700A-0001
Location: Nigeria 
Employment Type: Full-time

Job Description

  • We are seeking a highly experienced and skilled QA Team Lead to spearhead our quality assurance efforts, specializing in complex integrations, Finacle core banking systems, Internet and Mobile Banking, commercial off-the-shelf applications (COTS), and Unstructured Supplementary Service Data (USSD) technologies.
  • In this pivotal role, you will lead a team of QA professionals to ensure the seamless functionality, performance, and security of our software solutions, particularly those involving integrations between diverse systems.
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Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 5 to 7+ years of hands-on experience in quality assurance, with a focus on integration, Finacle, COTS, Channels and USSD testing.
  • 2+ years of experience leading and managing QA teams.
  • Proven track record of successfully delivering complex testing projects on time and within budget.

Additional Information:

  • Possess in-depth knowledge of integration testing methodologies and tools, specializing in complex system interactions.
  • Demonstrate proficiency in Finacle core banking system testing, including functional, performance, and security aspects.
  • Exhibit expertise in COTS application testing, ensuring compatibility, stability, and seamless integration within our ecosystem.
  • Master USSD testing techniques, verifying functionality, user experience, and error handling in mobile interactions.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Banker, Private

Job Ref ID: 80434944A-0001
Location: Nigeria 
Employment Type: Full-time
Business Segment: Personal & Private Banking

Job Description

  • Accountable for Portfolio of Private Banking Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources to maximise the value of the business relationship and ensure profitability for the bank and the client.
  • Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.

Qualifications

  • Minimum of First Degree in Finance and Accounting or any related field
  • Professional qualification in CIBN, CIWM, ACCA, ACA, ICAN will be an added advantage.
  • Must have 7-10 years’ experience in wealth management, investment banking

Behavioural Competencies:

  • Upholding Standards
  • Conveying Self-Confidence
  • Upholding Standards
  • Seizing Opportunities

Technical Competencies:

  • Customer Understanding
  • Product Knowledge
  • Banking Process and Procedures
  • Cross and Up-Selling

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Banker, Executive

Job Ref ID: 80427642A-0001
Location: Nigeria 
Employment Type: Full-time
Business Segment: Personal & Private Banking

Job Description

  • Accountable for Portfolio of Private Banking Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources to maximise the value of the business relationship and ensure profitability for the bank and the client.
  • Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.

Qualifications

  • Minimum of First Degree in Finance and Accounting or any related field
  • Professional qualification in CIBN, CIWM, ACCA, ACA, ICAN will be an added advantage.
  • Must have 5-9 years’ experience in wealth management, investment banking, and Sales management.

Behavioural Competencies:

  • Upholding Standards
  • Conveying Self-Confidence
  • Upholding Standards
  • Seizing Opportunities.
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Technical Competencies:

  • Customer Understanding
  • Product Knowledge
  • Banking Process and Procedures
  • Cross and Up-Selling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Officer, Client Service

Job Ref ID: 80434946A-0001
Location: Kari, Bauchi
Employment Type: Full-time
Business Segment: Personal & Private Banking

Job Description

  • To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

  • Candidates should possess a minimum of First Degree

Behavioral Competencies:

  • Checking Details
  • Interacting with People
  • Resolving Conflict
  • Completing Tasks
  • Thinking Positively

Technical Competencies:

  • Banking Process & Procedures
  • Client Servicing
  • Customer Reception and Channelling
  • Product Knowledge (Consumer Banking)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Officer, Client Service

Job Ref ID: 80434945A-0001
Location: Jimeta, Yola Road – Adamawa
Employment Type: Full-time
Business Segment: Personal & Private Banking

Job Description

  • To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

  • Candidates should possess a minimum of First Degree

Behavioral Competencies:

  • Checking Details
  • Interacting with People
  • Resolving Conflict
  • Completing Tasks
  • Thinking Positively

Technical Competencies:

  • Banking Process & Procedures
  • Client Servicing
  • Customer Reception and Channelling
  • Product Knowledge (Consumer Banking)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Recruitment at Stanbic IBTC Bank

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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