Recruitment at Standard Chartered Bank

Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Executive Principal Director, FI Sales, Transaction Banking 

Job ID: 42035
Location: Nigeria
Job type: Full-time
Work style: Office Working
Job type: Regular Employee
Area of interest: Transaction Banking

Job Summary

• To manage the Transaction Banking Financial Institution (FI) Sales business and teams across Nigeria and wider West Africa covering Banks, Public Sector, Paytech clients.
• To grow cash management/clearing, trade finance and SC PrismFX business in line within overall West Africa CIB as well as Global Transaction Banking (TB) Financial Institution Sales strategy and within risk parameters of the business.

Key Responsibilities
Strategy:

• To manage the Transaction Banking FI Sales business and teams across Nigeria and wider West Africa covering Banks, Public Sector, Paytech clients.
• To grow cash management/clearing, trade finance and SC PrismFX business in line within overall West Africa Coporate & Instititional Banking (CIB) as well as Global Transaction Banking FI Sales strategy and within risk parameters of the business.

Business:

• Responsible for the Cash & Trade business for Transaction Banking (FI Sales) includes clients (Public Sector, Paytechs and Banks) across Nigeria and West Africa. Responsibility for Transaction Banking (FI Sales) franchise and origination revenues.
• Actively identify client needs across full set of Standard Chartered Bank product capabilities, originate new business and grow the franchise by capitalising on Bank competitive attributes (network) and developing new relationships where required
• Engage with Senior Management and decision makers of key clients to improve quality of dialogue with clients, promoting a move away from ‘transactional’ reactive client coverage to consistent value-added partner/trusted advisor status. Anticipate client’s requirements and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
• Maximize profitable revenue to the bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most Senior level as well as at the operating level in client’s designated portfolio.
• To deliver financial performance for the country / region as per the agreed budget assigned.
• To undertake market analysis for each country in the region in order to identify new business opportunities in co-ordination with Product Management and Credit.
• To match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals.
• To negotiate terms and conditions with customers to maximise revenue and profitability.
• To engage and assist the sales teams to provide structured solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• To undertake a disciplined sales management process.
• To assist product management in the commercialization of strategic product rollouts.
• To provide feedback and assistance to all areas of transaction banking; e.g., Product Management, Marketing, etc. to ensure that the voice of the customer and local requirements are incorporated into ongoing plans and initiatives.
• To keep abreast of customers’ needs, trends and product/market intelligence for new product developments/enhancements, strengthening Standard Chartered Bank’s competitive position in this field.
• To ensure smooth deal implementation and adherence to high levels of service quality.
• Ensure customer service issues are addressed and a high level of post sales service is made available to the clients at all times.
• Benchmark and identify opportunities to establish sustainable sales, product and service advantages against global banking competitors
• Establish and maintain governance framework to ensure sales processes under area of responsibility comply with internal policies, procedures, business conduct requirements and applicable external laws and regulations
• To ensure adherence to compliance policies and help manage financial crime risk in the business.
• Responsibility of delivering the promotion CorrB Academy initiative in the region

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Regional & Country CCIB Heads, CEOs,  Global FI and TB seniors –  To gain commitment on business strategy and sales plans.
• Train and guide RMs in FI on cash/trade transaction banking products and services to facilitate achievement of sales plans.
• To support vision and growth strategy of Transaction Banking (FI Sales) business regionally
• SD&S, Regional Product, Compliance, Risk –  To resolve issues and ensure service levels are met as per standards agreed upon.
• To manage Financial Crime Compliance (FCC) and Credit risks within the business
• Take the initiative regarding regulatory, reputational and ethical matters by providing proactive advice to clients as identified. Coach and manage internal team in these matters and ensure they are adequately trained in and cognizant of regulatory, reputational and ethical risks.
• Business Heads (TB, Treasury, etc.) – To provide/obtain geographical breadth and product depth referrals/leads.
• Cash Management and Trade Product Management / Development – To provide active support on product initiatives, including customer and competitor feedback for new product developments/enhancements and to resolve any product delivery issues
• Regional/ Country Heads/ Global Account Managers/ Regional Account Managers within Coverage – To leverage from experiences of rollout of our products and services in their markets and in the structuring of complex network solutions for cross-border deals.
• Trade Asset Management Unit – To provide strategic input on Trade Asset Distribution for the region.

External:

• Customers and prospects within Banks (Transaction Banking, Treasurers, WB Heads, Business Development Managers, General Managers, CEOs and MDs – To understand trends affecting customers’ and prospects’ businesses in order to structure cash/ trade management solutions and sell them our products and services.
• Primary accountability for generation of incremental revenues, from fees and float income, and attracting and locking-in client relationships through value-added transaction banking services.
• Protection of the Bank’s reputation, its ability to meet legal and regulatory obligations, while minimizing FCC risk.

Key Stakeholders
Internal:

• Country CEOs/CIB Heads
• Global & Regional FI Sales
• Country TB Heads
• Country and Regional Heads of Products / Segments
• Country/ Regional Heads of Coverage and FI
• Country FI Relationship Management Teams
• Credit Officers
• Compliance

External:

• Customers: Represent SCB and Transaction Banking (FI – Sales) with all stakeholders including Clients and industry bodies.
• Auditors, Regulators: Represent SCB and liaise with internal stakeholders to resolve issues and implement regulatory changes.

Qualifications
Experience:

• Broad banking experience of over 10 years
• Deep knowledge of TB products
• Experience in FI / Correspondent banking business.
• Proven ability to independently identify, drive and deliver on opportunities.
• Strong executive impact and track record of new to bank sales success.

Knowledge:

• Certification in advanced Trade / Cash
• Practitioner with Advanced / Expert Cash and or Trade knowledge.
• Structuring Solutions and ability to handle documentation.
• Strong credit understanding and experience.
• Seen as an industry expert in Cash and/or Trade.
• Market Intelligence: ability to anticipate global trends in market and impact on strategy and plans.
• Understanding of how to work effectively within a matrix / network organisation.
• Capable of analysing  working capital and funding needs

Skills:

• Ability to proactively identify client needs and create solutions to generate new to bank business.
• Ability to cultivate a network of relationships in the client with key influencers and senior decision makers to identify and win deals.
• Ability to probe the commercial implications of a client ‘s needs and provide solutions and advice that positively impact the client’s operational and financial performance.

Skills and Experience:

• Risk Management and Internal Controls
• Business – Strategy and Model
• Business – Market Knowledge
• Business – Products and Processes
• Sales – Prospecting
• Sales – Client Pitching
• Sales – Relationship Management

Behaviours:

• Wants to be a trusted advisor – positions as the “go to” person for clients when they desire strategic TB input.
• Strong credibility with key stakeholders, i.e. Risk, CIB, GTO and ability to develop diverse and inclusive relationships at multiple levels of the organization
• Client centric with sharp commercial focus, analytical mindset, consultative engagement style, innovative problem-solving approach, and strong achievement orientation.

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager

Job ID: 43929
Location: Nigeria
Job type: Regular Employee
Work style: Office Working
Area of interest: Retail Banking

Job Summary

• As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives.
• You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

• We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we’re focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
• We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
• We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Manage a portfolio of affluent clients,  acquiring new customers
• Deepening existing relationship  and growing their portfolio.
• Provide outstanding client experiences.
• Delivering advisory led wealth solutions and sale of wealth management products.
• Organised, follow-up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients.

Qualifications

• Candidates should possess a minimum of B.Sc. Degree
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific, – E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages: i.e. those required for roles
• Banking knowledge and sales experience for at least 7 years.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co-workers.
• Motivated self-starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Skills and Experience:

• Manage Conduct
• Manage Risk
• Manage People
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD.

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing:

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Principal, Priority Banking

Job ID: 43289
Location: Lagos
Job type: Regular Employee
Work style: Office Working
Area of interest: Retail Banking

Job Summary
Strategy:

• To create ownership to agreed strategies and individual business goals
• Carry out deepening activity through all available channels; i.e. Face to face meetings, group presentations, telephone, marketing communications etc
• Advise Personal Clients approaching Bank with complex inv. Needs
• Lower number of high-value clients in portfolio compared to Team Leads

Engaging and deepening activities
Methodically engage (remote):

• Have complete knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation

Needs /anchor products:

• Individual banking products (Deposits, Wealth Products, Mortgage)

Meet & deep sell (remote & in person):

• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products
• Conduct/connect for periodic KYC
• Conduct fulfilment & activate

Needs /anchor products:

• Individual banking products (Deposits, Wealth Products, Mortgage)

Key Responsibilities
Service (remote):

• Refer most servicing activities to Client Service Managers

Needs /anchor products:

•  As needed by clients

Acquiring on referrals:

• Connect & prepare (remote)
• Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
• Explain proposition & requirements in full

Needs/anchor products:

• PL, CASA, Wealth Products

Meet, deep sell & train (in person)

• As above
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for KYC
• Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
• Conduct fulfilment & activate

Needs /anchor products:

• As above:

Business:

• Meet AUM (asset and liability) targets for the team.
• Meet the Revenue target for the team
• Grow number of AUM qualified clients as per advised budget
• Increase wealth penetration as per advised budget
• Increase in number of transactions within the team
• Reduction in number of errors in applications submitted

Metrics:

• Revenue, AUM + Footings
• Segment KPIs – growth of AUM qualified clients
• Service KPIs – Minimum NPS at 80%, Complaint Management
• Risk and Governance – Audit/Review outcomes
• People – Attrition management

Processes:

• Proven track record of sales activity.
• Strong presentation skills.
• Positive customer service mentality.
• Planning and organizational skills
• Relationship building skills
• Strong interpersonal skills & communication skills.
• Ability to deal with people at all levels.
• Sound knowledge of banking products and services and banking procedures.
• Team player who shows initiative and assertiveness.
• Self-motivator who is keen to upgrade and improve personal knowledge and skill to meet the Job requirement.
• Highest level of integrity and professionalism.

People & Talent:

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management:

• KYC/AML Clause
• Remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: –
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
• Managing risk and compliance as part of my role
• Take personal responsibility for understanding the risk and compliance requirements of my role.
• Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.

Measures and Targets:

• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
• Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.
• Completion of all mandatory risk and compliance training and acknowledgements by each member of my team within stated timeframes.
• Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles.
• Prompt and decisive action upon detection of risk and compliance weaknesses

Governance:

• AML measures must be followed at all times.
• All procedures relating to onboarding and mortgage process must be completed.
• All CER must be followed at all times.
• All eLearning and courses required to keep compliance skills up to the required level must be completed in a timely manner.
• Group code of conduct must be followed and adhered to at all times.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:
Internal:

• Priority Wealth Specialist
• Investment Advisors
• Priority Client Service Manager
• Priority Senior RM
• Priority Mortgage Specialist
• KYC/CDD Specialist

External:

• NTB/ ETB Priority Clients
• Personal/Premium Clients with potential for upgrade to Priority

Source of Leads:

• Sales force generated – limited
• Analytics generated leads
• Sales Campaigns (MGM etc)
• Ecosystem referrals

Qualifications

• Academic or Professional Education/Qualifications, i.e., standards required for roles – B
• Licenses and Certifications/accreditations, i.e., internal/externally required.
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific, – E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages: i.e. those required for roles

Skills and Experience:

• Manage Conduct
• Manage Risk
• Manage People
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing:

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Principal, Priority Banking

Job ID: 43857
Location: Abuja (FCT)
Job type: Regular Employee
Work style: Office Working
Area of interest: Retail Banking

Job Summary

• As a Relationship Manager, you’ll be responsible for managing and developing relationships with clients of Priority Banking & Priority Private Banking to drive business growth and meet the bank’s strategic objectives.
• You’ll help clients set wealth goals, manage investments, and create portfolios for long-term growth and stability. You’ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.
• This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.

About our Wealth and Retail Banking business

• We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we’re focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
• We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
• We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Stay ahead of the market and get regular market updates and investment insights from our Chief Investment Office (CIO) to share with clients.
• Leverage myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO’s advice.
• Provide outstanding client experiences.

Qualifications

• Candidates should possess a minimum of B.Sc. Degree
• Must have 10-12 years of experience in client acquisition, relationship management and retail banking.
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific, – E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages: i.e. those required for roles
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).
• Excellent communication, interpersonal and relationship building skills.
• Self-starter and team player who enjoys working in an international environment.
• Local language skills, client networks and experience.

Skills and Experience:

• Manage Conduct
• Manage Risk
• Manage People
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing:

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Priority Relationship Manager 

Job ID: 43925
Location: Lagos
Job type: Full-time
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives.
• You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

Key Responsibilities

• Manage a portfolio of affluent clients,  acquiring new customers
• Deepening existing relationship  and growing their portfolio.
• Provide outstanding client experiences.
• Delivering advisory led wealth solutions and sale of wealth management products.
• Organised, follow-up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients.

Qualifications

• Minimum of B.sc
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific, – E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages: i.e. those required for roles
• Banking knowledge and sales experience for at least 7 years.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co-workers.
• Motivated self-starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Skills and Experience:

• Manage Conduct
• Manage Risk
• Manage People
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD.

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Priority Relationship Manager 

Job ID: 43906
Location: Abuja (FCT)
Job type: Full-time
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

Key Responsibilities

• Manage a portfolio of affluent clients,  acquiring new customers
• Deepening existing relationship  and growing their portfolio.
• Provide outstanding client experiences.
• Delivering advisory led wealth solutions and sale of wealth management products.
• Organised, follow-up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients.

Qualifications

• Minimum of B.sc
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific, – E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages: i.e. those required for roles
• Banking knowledge and sales experience for at least 7 years.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co-workers.
• Motivated self-starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Skills and Experience:

• Manage Conduct
• Manage Risk
• Manage People
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online