Recruitment at T2 Mobile (Formerly 9mobile)

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist Operation (Shop Rollout & Maintenance)

Location: Nigeria

Job Summary

• The Specialist, Retail Rollout & Maintenance is responsible for coordinating the setup, maintenance, and optimization of all retail Experience Centres to ensure operational readiness, compliance with brand standards, and seamless execution of rollout projects.
• The role supports the planning, design, and implementation of new centres, upgrades, and refurbishment initiatives, while ensuring timely delivery, cost control, and alignment with retail operational strategies.

Roles and Responsibilities
Operational Responsibilities:

• Support end-to-end coordination of retail rollout activities including site preparation, setup, furnishing, and branding of new or upgraded Experience Centres.
• Conduct site inspections to ensure readiness, compliance with design standards, and adherence to safety and operational guidelines.
• Supervise vendors, contractors, and service providers during rollout, maintenance, and upgrade projects.
• Monitor preventive and corrective maintenance of retail centres, ensuring minimal downtime and uninterrupted customer service.
• Maintain an updated inventory of retail centre assets, equipment, and fittings to track usage, maintenance schedules, and replacement needs.
• Ensure all Experience Centres reflect approved brand identity, layout, and customer experience standards.
• Coordinate facility repairs, equipment replacement, and refurbishment requests within approved timelines and budgets.
• Maintain documentation of rollout activities, site drawings, maintenance logs, and project completion reports.

Tactical Responsibilities:

• Collaborate with cross-functional teams (Facilities, Finance, IT, Procurement, and MARCOMMs) to ensure timely execution of rollout and maintenance activities.
• Support planning and budgeting for retail rollout, refurbishment, and maintenance projects.
• Track project progress, identify risks or delays, and propose corrective measures to meet delivery targets.
• Analyze maintenance trends to recommend cost-saving measures and process improvements.
• Conduct vendor performance assessments and ensure compliance with SLAs, quality standards, and delivery schedules.
• Prepare reports on rollout timelines, maintenance performance, and asset conditions for management review.
• Provide feedback from field operations to inform retail design enhancements, infrastructure planning, and process efficiency initiatives.

Collaborative Responsibilities:

• Provide technical guidance and field support to regional retail teams during centre set-up
• Act as the primary liaison between the Retail Operations team and vendors on all rollout and maintenance-related matters.
• Promote a culture of accountability, safety, and quality among contractors and internal teams.
• Support the Manager, Retail Operations & Strategy, in implementing new retail infrastructure initiatives and continuous improvement projects.

Performance Indicators (KPIs)

• Timely completion of retail rollout and refurbishment projects
• Compliance with brand and design standards across all Experience Centres
• Maintenance issue resolution within defined SLAs
• Reduction in operational downtime and facility-related complaints
• Vendor performance ratings and cost efficiency metrics
• Accuracy and timeliness of rollout and maintenance reports

Education and Experience

• Bachelor’s Degree in Engineering, Architecture, Building Technology, or a related field, with 3 – 5 years of experience in retail rollout, facility management, or project coordination within the telecommunications, FMCG, or retail sector.
• Certification in Project Management, Facility Maintenance, or HSE is an added advantage.
• Must possess strong project coordination, vendor management, and budgeting skills, with proficiency in MS Office and familiarity with AutoCAD. Attention to detail, organizational ability, and a proactive, results-driven mindset are essential.
• Excellent leadership, stakeholder management, and communication skills.
• Proficiency in CRM systems, data analytics tools, and reporting platforms.

Required Capabilities:
Technical & Operational Competencies

• Retail facility setup, fit out, and maintenance management
• Vendor and project coordination
• Knowledge of HSE (Health, Safety, and Environment) standards and facility compliance
• Asset management and equipment lifecycle tracking
• Budget monitoring and cost control
• Documentation and reporting
• Analytical & Tactical Competencies
• Project tracking and risk management
• Problem-solving and process optimization
• Data-driven analysis of maintenance trends and cost patterns
• Strong attention to detail and quality assurance

Interpersonal Competencies:

• Effective communication and stakeholder management
• Team coordination and vendor supervision
• Accountability, integrity, and results orientation
• Collaboration across technical and operational functions.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Billing

Location: Nigeria

Job Summary

• This role provides oversight and governance of the Convergent Billing System (CBS) support covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire CBS components and related software stack to achieve the required quality of service and service levels.

Roles and Responsibilities
Strategic/Tactical:

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Define and enforce IT Convergent Billing System and Operations related processes and procedures
• Provide input on Convergent Billing Operations to other relevant IT processes and procedures
• Responsible for policy, processes and systems involved in inter-connect billing and roaming service from IT standpoint
• Provides advisory services to IT Senior Management Convergent Billing services, solutions and operations
• Support BSS/OSS architecture design and optimization
• Support project planning and execution within BSS/OSS domain
• Drive continual enhancements and improvements to the Convergent Billing System and processes for business benefits
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities
• Drive for the attainment of agreed service levels Convergent Billing Operations related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures
• Support Performance Management unit in contract management, vendor management & Service Level Management related to Convergent Billing Operations services

Operational:

• Provide oversight function for the Convergent Billing System operations and support
• Manage the monitoring of CBS related application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Manage trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting.
• Accountable and responsible for managing post-paid billing operation ensuring customers gets accurate bills timely on an ongoing basis
• Drive regular health check service to provides comprehensive CBS application status information to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application
• Manage the analysis and diagnosis of the resource utilization trends and problems associated with the application processes and tuning the CBS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels
• Ensure proper documentation of the CBS application operating environments and storage into the knowledge management system for purposes of knowledge sharing and business continuity
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Ensure the adequacy of the standby Disaster Recovery (DR) infrastructure of the Convergent Billing System to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible
• Support the periodic disaster recovery drills for services involving the CBS as planned and executed by the Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned
• Implement a system to validate the integrity of replication and all GDR processes/services between the primary and DR sites and provide weekly reports to IT Management

Requirements

• Strong customer-centricity is required.
• 4 to 6 years of combined experience work experience in Convergent billing & Postpaid billing operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• At least 3 years’ experience in a managerial role.
• Experience with IT financial management, resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights
• Sound knowledge of internal business processes, IT sourcing, vendor management and the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience in working / negotiating through complex issues and providing alternative solutions.
• Good knowledge of IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Animator (Visual Effects and Audio-Visual)

Location: Nigeria

Job Summary

• The Specialist, Animator (Visual Effects & Audio Production) is responsible for conceptualizing and executing compelling visual content that enhances brand storytelling across digital platforms.
• The role combines creativity with technical expertise to produce high-quality motion graphics, animation, sound design, and visual effects for marketing, advertising, and internal communications.

Roles and Responsibilities
Creative & Production

• Conceptualize and create visually engaging animations, visual effects, and motion graphics for brand campaigns, social media, and digital content.
• Collaborate with the digital and brand teams to develop creative assets that align with marketing strategy and tone.
• Execute 2D and 3D animation projects using industry-standard tools (Adobe After Effects, Blender, Cinema 4D, Maya, etc.).
• Integrate audio, sound effects, and voiceovers to complement animation outputs.
• Manage post-production editing, compositing, and finishing for all video and multimedia projects.
• Ensure consistent brand identity and quality across all visual materials.

Technical & Operational:

• Supervise all audio-visual production activities including filming, lighting, sound recording, and motion capture.
• Troubleshoot production issues and maintain high visual and audio standards under tight deadlines.
• Stay up to date on emerging technologies such as AI-assisted animation, virtual production, and :AR/VR storytelling.
• Manage storage and archiving of media assets using digital asset management systems.
• Optimize videos for multiple platforms (YouTube, Instagram, TikTok, OTT, etc.) ensuring compliance with brand and format requirements.

Collaboration & Project Management:

• Work with the marketing team to interpret briefs into high-impact visual content that meets campaign objectives.
• Liaise with external vendors, studios, and creative partners for co-production or outsourcing needs.
• Provide technical guidance to team members and agency partners on animation and VFX standards.
• Manage timelines, deliverables, and production budgets for assigned projects.

Innovation & Continuous Improvement:

• Explore and recommend new creative techniques, animation trends, and technologies to enhance storytelling.
• Conduct regular benchmarking against industry best practices for content quality, engagement, and visual innovation.
• Other responsibilities include completing software upgrades, developing methods to improve on deliverables and quality of content created by the audio-visual team

Key Performance Indicators (KPIs)

•  Timely delivery of creative assets and animation projects
•  Quality ratings from internal stakeholders and audience engagement metrics
•  Innovation score (new techniques/tools adopted)
•  Efficiency in production time and cost management
•  Brand alignment and creative consistency across campaigns

Education and Experience

• A minimum of 4 years of relevant experience and/or equivalent combination of education and experience (must include experience in a video production environment)
• A sizeable portfolio of VFX contents
• Experience with live streaming is a plus
• Excellent organization, planning, and communication skills
• Bachelor’s degree in film studies, Creative Art, cinematography or related field will be an advantage

Required Capabilities:
Knowledge:

• Motion graphics, 2D/3D animation, compositing, and visual storytelling
• Audio design, sound editing, and synchronization
• Understanding of brand marketing and audience engagement

Skills:

• Creative direction and visual design
• Strong technical aptitude in animation and editing software
• Time management and project coordination
• Collaborative mindset and effective communication
• Detail-oriented, with ability to work under pressure
• Innovative thinker with an eye for aesthetics

Behavioural Attributes:

• Passion for creativity and storytelling
• High professional integrity and reliability
• Strong work ethic and adaptability
• Collaborative and solution-oriented attitude
• Continuous learner, proactive in adopting new tools

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Solution Architect

Location: Nigeria

Job Summary

• Coordinate the planning, analysis and design of multi-domain Information Technology solutions to engender a world class and extensible architecture providing platforms for sustainable business capabilities in a fast-paced telecommunications environment.
• Responsible for the translation of business requirements into set of technical specifications for the selection, design and implementation fit for purpose IT Solutions.

Roles and Responsibilities
Strategic & Tactical:

• Coordinate the process for translating business requirement into technical specifications and ensuring alignment.
• Coordinate the development and maintenance of the roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.

Operational:

• Responsible for the design of fit-for-purpose solutions to solve business problems by facilitating design workshops with key stakeholders with strong emphasis on business value, risk and on time to value.
• Guide the evaluation of solution options, ensuring alignment with business objectives and established architecture principles & standards.
• Support the establishment and enforcement of solution architecture principles and standards through the platform of the Architecture Review Board and other architecture governance processes.   Coordinate the activities of the Architecture Review Board.
• Review and recommend IT solution design proposals as prerequisite for solution build and implementation.  Validate compliance to architecture principles at key development checkpoints for solutions in development on the one hand and changes to those in production on the other
• Responsible for business process optimization and integration, covering enterprise application integration and enterprise data integration (EAI & EDI) within both internal and external contexts
• Enable enterprise agility i.e. facilitate quick response to market dynamics and adoption of new Develop and maintain a roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.
• Ensure all technical documents related to a project are compiled in accordance with IT Architectural Policy and best practices.
• Support the technology planning team in the definition of processes and frameworks for managing capacity – infrastructure and application licenses.
• Support the technology planning team in the production of capacity plans to proactively meet the demand on the IT organization to ensure that the business is adequately positioned to respond to internal/external demand in a consistently efficient and effective manner.
• Provide technical leadership for the implementation and integration of assigned IT projects.  Own assigned project technical deliverable and ensure delivery to acceptable quality standard
• Facilitate and oversee the definition and testing of interfaces for systems integration within assigned project.
• Perform other duties as assigned by Head, IT Strategy Architecture & Enterprise Solution Development.

Requirements

• First Degree or equivalent in Electrical / Electronic Engineering, Computer Science / Engineering or other numerate science.
• Six (6) to eight (8) work experience, with at least 4 years’ experience as a Solution Integrator or Architect.  Must also have at least 3 years of experience in a supervisory role.
• Postgraduate/professional qualifications in related fields will be an added advantage.
• Knowledge of Architecture methodologies, standards, frameworks and tools (TOGAF, ZACHMAN, UML,  etc)
• Experienced in working with diverse teams of 5 or more people in dynamic and rapidly changing environments.
• Experience in multiple, diverse technology environments and domains, including technical infrastructure, application development/management, middleware, database management, and operations.
• Understanding of the telecommunication business and technology model/architecture.
• Understanding and experience across the solution implementation lifecycle.
• Experience in planning, building and running telecom BSS/OSS and related platforms is an added advantage.
• Very good conceptual and analytical thinking.
• Excellent Verbal, Interpersonal, presentation and communication skills.

Application Closing Date
2nd December, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, IT Infrastructure Operations

Locations: Nigeria
Job Type: Full-time

Job Summary

• Responsible for the support & Management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels

Roles and Responsibilities
Operational:

• Ensure that availability targets for infrastructure platforms are aligned with overall service targets
• Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people
• Provide out of hours support and guidance to the infrastructure platform support team as needed
• Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack
• Follow company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services
• Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements
• Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date
• Carry out other activities as instructed by the Manager, Infrastructure Operations.

Education

• First Degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

Experience:

• Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities
• Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment
• Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O – disk and network)
• Expert in Information Lifecycle Management (Backup & Archiving)
• Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
• Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems
• Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation
• Experience in working through complex issues and providing alternative solutions
• Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership
• Ability to cope and deliver at satisfactorily high levels when under intense pressure
• Exceptional analytical, quick-learning, and critical thinking skills
• Strong change management skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Engineer, VAS Operations

Location: Nigeria

Job Summary

• Perform value-added Service end-to-end troubleshooting, conduct VAS health checks, and carry out end-to-end KPI analysis and Performance optimization
• Ensure the implementation, maintenance and operations of VAS nodes and effectively monitor all data-related links

Roles and Responsibilities

• Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS’s network.
• Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC, IPCC, SCG, etc, as required to prevent, isolate, and resolve network faults.
• Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
• Review recommendations of the internal audit function relating to both CS and PS VAS system policies, standards, guidelines and operations and take action as required.
• VAS Systems and Services’ diagnosis and resolution of issues to ensure MTTR and other service availability KPIs are met
• Development, configuration, and integration of all VAS solutions/systems in line with the Digital strategy execution plan
• Technical reviews to implement solutions and workarounds for faults/incidents
• Properly escalate and document unresolved service or system issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed within SLA
• Timely delivery of projects assigned with the goal of ensuring high-quality standards are met and solutions are operationally viable.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products
• Proactively manage capacity and ensure VAS systems operate below 70% utilization
• Mobilizes smooth operation of VAS nodes; testing and integration of new NE with the existing network.
• Takes care of all VAS related servers including their connectivity with all the other nodes
• Supervise maintenance of all VAS services i.e., nodes (SMSC, USSD, IVR, CRBTs, etc) in the network.

Education and Experience

• First Degree in Electrical / Electronic or Computer Engineering.
• 5 years of experience in the telecommunication sector.
• Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH) protocols
• Preferably with Knowledge on VAS systems like SMSC, SMPP-GW, VoiceMail, VoiceSMS, RBT, SDP(Service Delivery Platform), RSC(Roaming Service Center), USSD, Collect Call, WAP/WEB Portal, Mobile TV, MMSC, WAP-GW, ADC & OTA, MTA(Mail Transfer Agent)
• Good knowledge in operating systems like Windows, Red hat or SUSE Linux, SUN Solaris and etc.
• Good knowledge in databases like MySQL, SQL, Oracle and etc
• Good knowledge of shell scripting and software engineering.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred
• Knowledge and basic experience in cloud infrastructure and network function virtualization. 

Required Capabilities
Knowledge:

• Familiar with VAS equipment and platform
• Working knowledge of Microsoft IIS and ASP.Net; Web/internet content filtering
• IP Technologies
• Knowledge of Database Management and SQL query
• Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
• Domain name, service configuration and management,
• Good communication skills and strong customer –
• Personal Effectiveness
• Problem Solving
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
  Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Compliance

Location: Nigeria

Job Summary

• Assist in conducting process control activities in line with stated policies and processes

Roles and Responsibilities

• Advise Line Management on possible financial impact across all divisions of regulatory/statutory developments and trends while highlighting potential revenue generation/cost saving opportunities.
• Liaise with relevant stakeholders across all T2mobile business divisions to drive compliance with identified regulatory and statutory requirements and obligations.
• Assess the adequacy of existing controls to ensure compliance with applicable laws and requirements.
• Identify control gaps and recommend compensating controls while also supporting the process owners in the development and implementation.
• Implement compliance monitoring activities in line with the company-wide risk-based compliance program and follow-up on agreed mitigation actions and plans to ensure all non-compliance issues are closed.
• Assist with scheduled ad hoc compliance reviews and audits of high-risk areas.
• Support with activities to create company-wide awareness of regulatory and statutory requirements and the importance of complying with these requirements.
• Provide second line assurance to the business through compliance monitoring activities across all business lines, that operations are conducted in accordance with applicable processes, policies and KPIs.
• Work as part of the larger Risk and Compliance team to implement compliance initiatives and maturity actions in line with the company-wide risk-based compliance program.
• Liaise with relevant stakeholders and key process owners to obtain evidence of compliance with regulatory and statutory requirements.
• Produce high quality monitoring reports and analysis with insights on compliance monitoring activities, outcomes and trends.
• Assist with preparing standard and ad-hoc information and data reports to the executive management and other stakeholders as required.
• Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact on quality and enhance customer satisfaction.
• Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications Industry
• Prepare agreed activity and performance reports on a timely basis, for the attention of the Manager, Internal Controls & Compliance and other relevant parties.
• Perform other duties as assigned by the Manager, Compliance.

Key Performance Indicators

• Turnaround time of compliance activities and reports.
• Quality of risk and compliance reports.
• Compliance with standards and guidelines.

Requirements

• First Degree or its equivalent in any relevant discipline preferably Accounting, Economics or Information Systems.
• Professional Accounting/Auditing qualifications will be an advantage (ACA, ACCA, CISA, CIA, CFE, etc.).
• Four years relevant professional experience
• Experience working in a team and good interpersonal skills
• Knowledge and experience of best practice compliance and governance frameworks, methodologies and emerging practice, compliance monitoring and risk assessments in the context of the Nigerian and global telecommunications industry.
• Experience and understanding of the Nigerian telecommunications industry and regulatory framework
• Strong and effective business communication (verbal and writing skills)
• Ability to plan and execute numerous complex projects under pressure
• Strong analytical skills
• Strong knowledge of internal controls is an added advantage
• Experience and knowledge of Data Analysis, Research & Risk management would be an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Middleware

Location: Nigeria

Job Description

• The Mediation and Provisioning Specialist is responsible for the seamless activation and configuration of telecommunications services and for managing the flow and integrity of all network usage data (e.g., Call Detail Records – CDRs) from the network to the Business Support Systems (BSS) like billing and analytics platforms.
• This role ensures data accuracy, prevents revenue leakage, and optimizes service delivery processes

Responsibilities

• Service Provisioning & Activation: Manage the setup, activation, and configuration of telecom services (e.g., voice, data, internet, VoIP, MPLS, SIP trunks) for new and existing customers.
• Order Management: Process and track service orders from submission to activation, ensuring timely delivery and installation in coordination with internal teams and external vendors/carriers.
• Mediation System Management: Monitor and maintain mediation platforms, ensuring raw usage data from various network elements (5G/4G, core network, IoT devices) is collected, filtered, transformed, and delivered accurately to downstream systems.
• Troubleshooting & Issue Resolution: Identify, diagnose, and resolve provisioning and mediation issues, data discrepancies, or service disruptions promptly to ensure uninterrupted service for customers.
• System Configuration: Configure network elements, devices, and mediation software settings to enable new services and maintain proper functionality.
• Documentation & Reporting: Maintain detailed and accurate documentation of all provisioning activities, system configurations, and troubleshooting procedures, ensuring compliance with industry standards and regulations.
• Collaboration: Liaise with cross-functional teams, including Network Engineering, IT, Billing, Customer Support, and external vendors/carriers, to streamline processes and resolve escalations.
• Quality Assurance & Testing: Perform routine tests to ensure optimum system functioning, data integrity, and compliance with Service Level Agreements (SLAs).

Requirements

• Education: Bachelor’s Degree in Telecommunications, Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: Proven experience in a telecommunications, network operations, or IT support role, specifically within provisioning or mediation.
• Technical Knowledge:
  • Strong understanding of telecommunications networks, protocols, and services (e.g., VoIP, fiber optics, data services).
  • Familiarity with mediation platforms (e.g., Nokia, Ericsson mediation systems) and BSS/OSS systems.
  • Proficiency in database management (SQL, Oracle) and scripting languages (Shell, Python) is highly beneficial.
  • Knowledge of network equipment configuration (routers, switches, modems).

Soft Skills:

• Excellent analytical and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively in a team environment.

Preferred Certifications:

• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification.
• Relevant certifications in specific mediation platforms or IT service management (ITSM).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Middleware

Location: Nigeria

Job Description

• The Mediation and Provisioning Specialist is responsible for the seamless activation and configuration of telecommunications services and for managing the flow and integrity of all network usage data (e.g., Call Detail Records – CDRs) from the network to the Business Support Systems (BSS) like billing and analytics platforms.
• This role ensures data accuracy, prevents revenue leakage, and optimizes service delivery processes

Responsibilities

• Service Provisioning & Activation: Manage the setup, activation, and configuration of telecom services (e.g., voice, data, internet, VoIP, MPLS, SIP trunks) for new and existing customers.
• Order Management: Process and track service orders from submission to activation, ensuring timely delivery and installation in coordination with internal teams and external vendors/carriers.
• Mediation System Management: Monitor and maintain mediation platforms, ensuring raw usage data from various network elements (5G/4G, core network, IoT devices) is collected, filtered, transformed, and delivered accurately to downstream systems.
• Troubleshooting & Issue Resolution: Identify, diagnose, and resolve provisioning and mediation issues, data discrepancies, or service disruptions promptly to ensure uninterrupted service for customers.
• System Configuration: Configure network elements, devices, and mediation software settings to enable new services and maintain proper functionality.
• Documentation & Reporting: Maintain detailed and accurate documentation of all provisioning activities, system configurations, and troubleshooting procedures, ensuring compliance with industry standards and regulations.
• Collaboration: Liaise with cross-functional teams, including Network Engineering, IT, Billing, Customer Support, and external vendors/carriers, to streamline processes and resolve escalations.
• Quality Assurance & Testing: Perform routine tests to ensure optimum system functioning, data integrity, and compliance with Service Level Agreements (SLAs).

Requirements

• Education: Bachelor’s Degree in Telecommunications, Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: Proven experience in a telecommunications, network operations, or IT support role, specifically within provisioning or mediation.
• Technical Knowledge:
  • Strong understanding of telecommunications networks, protocols, and services (e.g., VoIP, fiber optics, data services).
  • Familiarity with mediation platforms (e.g., Nokia, Ericsson mediation systems) and BSS/OSS systems.
  • Proficiency in database management (SQL, Oracle) and scripting languages (Shell, Python) is highly beneficial.
  • Knowledge of network equipment configuration (routers, switches, modems).

Soft Skills:

• Excellent analytical and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively in a team environment.

Preferred Certifications:

• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification.
• Relevant certifications in specific mediation platforms or IT service management (ITSM).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Compliance

Location: Nigeria

Job Summary

• To ensure EMTS complies with all applicable laws, regulations, internal policies, and industry standards.
• The role involves developing compliance frameworks, monitoring adherence, and providing guidance to mitigate compliance risks across the business.

Roles and Responsibilities
Tactical:

• Compliance Framework & policy Management.
• Assist in articulating EMTS’s compliance policy and in driving organisation-wide adherence.
• Develop and maintain compliance policies, procedures, and guidelines.
• Champion alignment with regulatory requirements and industry best practices

Operational:

• Conduct compliance risk assessments across business units.
• Develop and update EMTS’ compliance matrix to ensure that compliance roles, responsibilities and timelines are adequately communicated to the business.
• Recommend and implement corrective actions to mitigate compliance risks.
• Escalate all potential and known compliance violations to the Head, Corporate Risk & Compliance.
• Liaise with relevant units/functions in ensuring adherence to EMTS’s compliance framework.
• Design and deliver compliance training programs for employees.
• Promote a culture of compliance throughout the organization.
• Coordinate compliance audit exercises across the business.
• Ensure an excellent relationship is built with mid and senior level managers across all divisions & departments in EMTS.
• Ensure adequate training and development is delivered to team members on compliance related issues.
• Investigate compliance breaches and recommend remedial actions.
• Prepare/compile and submit agreed periodic activity and compliance performance reports for the attention of the Head, Corporate Risk & Compliance.
• Perform any other duties as assigned by the Head, Corporate Risk & Compliance

Requirements

• First Degree or equivalent in a relevant discipline.
• Postgraduate/professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years post NYSC work experience, with at least three (3) years in a supervisory role.
• Knowledge of Telecom sector and current trends in the Industry
• Good knowledge of regulatory frameworks and compliance standards
• High ethical standards and attention to detail
• Good Presentation & Interpersonal skills
• Strong communication and stakeholder management abilities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online