Recruitment at TalentSquare

Our client, a leading fintech company specializing in digital payment solutions, is recruiting suitable candidates to fill the position below:

Job Title: Business Relationship Officer (Financial Institution)

Location: Nigeria
Employment Type: Full-time

About the Role

• We are seeking for an experienced and client-focused Business Relationship Officer. The successful candidate will be responsible for managing financial institution clients, ensuring their needs are met, growing existing relationships, and driving new business opportunities.

Key Responsibilities

• Develop and manage strong client relationships to grow business opportunities.
• Capture, track, and follow up on commitments from client meetings and call notes.
• Ensure prompt resolution of client requests and complaints within agreed SLAs.
• Monitor and follow up on receivables to ensure settlement within 30 days.
• Anticipate and deliver banks’ reporting needs proactively.
• Prepare and track Requests for Implementation (RFIs), Project Request Forms (PRFs), and Project Definition Documents (PDDs).
• Coordinate with internal teams to obtain sign-offs on RFIs, PRFs, and PDDs.
• Manage client engagement initiatives (birthdays, festive gifts) ensuring timely preparation and delivery.

Key Performance Indicators

• Growth in client market share based on agreed KPIs.
• Timely closure of client requests and support tickets.
• Receivables consistently settled within agreed timelines.
• RFIs, PRFs, and PDDs prepared and approved within 24 hours.
• Proactive management of client engagement activities.

Requirements
Educational Qualification:

• B.Sc. (minimum 2:2) or HND (Upper Credit) in any discipline.
• Professional certifications are an added advantage.

Experience:

• Minimum of 4 years’ experience as a Business Relationship Officer.
• Prior experience in financial services is an advantage.

Skills & Competencies:

• Strong relationship management and client-facing skills.
• Marketing/sales experience.
• Good knowledge of the payments or card industry (preferred).
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong communication, presentation, and interpersonal skills.
• Problem-solving, analytical thinking, and ability to work under pressure with minimal supervision.

Salary
NGN 5,000,000 – NGN 7,000,000 / Annum (Net)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Relationship Officer, Fashion & Lifestyle

Location: Nigeria
Employment Type: Full-time
Work Mode: Onsite
Sector: Fintech (Digital Payment Solutions)
Reporting Line: Functionally to Head, Fashion & Lifestyle

Job Objectives

• The digital commerce arm of a leading fintech company, is seeking a Business Relationship Officer (Fashion & Lifestyle) to spearhead vendor engagement and drive growth in the fashion and lifestyle category.
• The ideal candidate will combine relationship management expertise, e-commerce knowledge, and a strong passion for fashion and lifestyle, while ensuring merchants thrive on the platform through competitive product offerings, excellent service delivery, and growth-driven collaboration.

Key Responsibilities

• Identify, onboard, and manage high-value merchants (fashion apparel, footwear, accessories, beauty products, etc.).
• Build and maintain long-term vendor relationships focused on growth, retention, and category competitiveness.
• Analyze merchant performance, sales trends, and market data to optimize assortment, pricing, and promotions.
• Collaborate with marketing, content, and operations teams to ensure merchant visibility and sales growth.
• Support implementation of category expansion strategies aligned with business objectives.
• Ensure merchants meet SLAs on product availability, fulfillment, and service quality.
• Proactively resolve merchant concerns while maintaining accurate engagement records.
• Act as the bridge between merchants and internal teams for seamless operations and platform adoption.

Requirements
Educational Qualification:

• Bachelor’s Degree in Business Administration, Marketing, Fashion Merchandising, or a related discipline.

Experience:

• Minimum of 3 years’ experience in vendor management, fashion retail, or e-commerce (post-NYSC).

Knowledge & Competencies:

• Strong understanding of Nigeria’s fashion & lifestyle retail market and online consumer behavior.
• Track record in managing merchant performance and driving commercial growth.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience with e-commerce platforms/marketplaces (e.g., Jumia, Konga, Shopify) is an advantage.
• Ability to handle multiple merchant accounts simultaneously in a fast-paced environment.

Preferred Attributes:

• Passion for fashion, lifestyle products, and digital commerce.
• Entrepreneurial mindset with strong commercial acumen.
• Startup or dynamic retail/e-commerce experience.
• Knowledge of inventory, pricing, and merchandising strategies.

Skills & Competencies

• Strong interpersonal skills.
• Excellent written and oral communication.
• Strong analytical and organizational abilities.

Salary
NGN 5,000,000 – NGN 7,000,000 / Annum (Net)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Support Officer (Payment Terminal Service Provider)

Location: Nigeria
Job type: Full time
Reporting Line: Head, Payment Terminal Service Provider

Job Objective

• The Business Support Officer will play a key role in supporting and enhancing the company’s payment terminal service operations. This includes overseeing business intelligence services, providing operational support for banks and stakeholders, and ensuring efficient delivery of digital payment solutions across switching, issuing, and settlement processes.

Key Responsibilities
Project & Stakeholder Support:

• Coordinate and track Directorate projects, ensuring timely delivery to agreed specifications.
• Act as a liaison between banks and internal stakeholders, ensuring operational issues are resolved within SLA.
• Support banks across services such as ATM operations, settlement and reconciliation, agency banking, disputes, issuer processing, and general operational escalations.

Business Intelligence & Data Analysis:

• Collect and analyze industry and internal data to provide actionable insights.
• Manage and enhance the company’s business intelligence portal to align with customer needs.
• Prepare performance monitoring reports and conduct trend analysis across business lines.
• Generate weekly, monthly, quarterly, and annual reports for banks, executive management, and board presentations.

Reporting & Insights:

• Deliver key reports including ATM, POS, card issuing, agency transactions, settlement, and PTSP market share reports.
• Provide quarterly board-level updates and contribute to budget and strategic reviews.

Job Requirements

• Education: Bachelor’s Degree in Accounting, Banking & Finance, Economics, Statistics, Business Administration, or Marketing.
• Experience: Minimum of 3 years post-NYSC experience in fintech, banking, payments, or related sectors.

Key Competencies:

• Strong communication and relationship management skills.
• Advanced knowledge of Excel and data analysis tools.
• High initiative, problem-solving skills, and motivation.
• Excellent attention to detail and organizational skills.

Salary
NGN 5,000,000 – NGN 7,000,000 / Annum (Net)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Relationship Officer (Corporates)

Location: Nigeria
Employment Type: Full-time, Onsite
Reports to: Head, Corporates
Sector: Fintech (Digital Payment Solutions)

About the Role

• This role sits at the heart of managing enterprise client relationships, overseeing solution implementation, and ensuring the seamless adoption of payment products.
• The successful candidate will act as a trusted advisor to corporate clients while collaborating with internal teams to deliver value, drive product optimization, and support business growth.

Key Responsibilities

• Manage the onboarding and end-to-end implementation of complex payment solutions for corporate clients.
• Serve as the primary point of contact for mid-to-large enterprise accounts, ensuring smooth adoption of payment products.
• Work cross-functionally with product, engineering, compliance, and operations to resolve issues and deliver timely solutions.
• Analyze client transaction trends, generating actionable insights to boost efficiency, engagement, and product usage.
• Prepare solution proposals, documentation, and training resources for both clients and internal teams.
• Support the design and execution of scalable servicing processes and client engagement tools.
• Identify opportunities for process and product improvements based on client feedback and market trends.
• Ensure all activities comply with regulatory and risk standards.

Key Performance Indicators

• As agreed with the business, based on evolving priorities and objectives.

Requirements
Educational Qualifications:

• Bachelor’s Degree or HND in Finance, Business, Engineering, Computer Science, or a related discipline.

Experience:

• Minimum of 3 years’ post-NYSC experience in fintech, corporate banking, treasury, payments, or enterprise client services.

Knowledge & Competencies:

• Strong understanding of payment systems and B2B instruments (NEFT, RTGS, SWIFT, ACH, IMPS, etc.).
• Experience working with enterprise clients and managing integrations in high-growth or regulated environments.
• Solid project management skills and ability to manage cross-functional stakeholders.
• Analytical mindset with proficiency in Excel and/or SQL; data-driven decision-making capability.
• Excellent communication, relationship management, and problem-solving skills.
• Strong interpersonal, organizational, and negotiation skills, with confidence in closing business deals.
• Ability to thrive in a fast-paced, client-centric, and evolving environment.

Salary
NGN 5,000,000 – NGN 7,000,000 / Annum (Net)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Specialist

Location: Nigeria
Job type: Full time

Job Description

• The Quality Assurance Specialist will be responsible for developing, implementing, and continuously improving the company’s quality management systems to ensure all garments meet premium standards, customer specifications, and international compliance requirements.
• This role is central to safeguarding brand reputation by enforcing quality controls from raw material intake through to final product release, applying recognized standards such as ISO 9001 and AQL, and driving a culture of defect prevention and continuous improvement.

Key Responsibilities
Quality Planning & Policy Implementation:

• Develop, maintain, and communicate the company’s quality policy in line with ISO 9001 and AQL standards.
• Ensure QA systems align with buyer requirements, ethical manufacturing standards, and global compliance regulations.
• Lead the creation, review, and enforcement of Quality SOPs.
• Identify and implement process improvements to enhance first-pass yield and reduce defect rates.

Raw Material & Fabric Inspection:

• Inspect incoming fabrics, trims, and accessories against approved specifications.
• Approve or reject materials before production begins.
• Document and escalate non-conformances, collaborating with procurement and suppliers for resolution.

In-Process Quality Control:

• Conduct in-line, mid-line, and end-line inspections during cutting, stitching, and finishing stages.
• Benchmark work-in-progress against approved samples, patterns, and technical specifications.
• Partner with technicians and supervisors to resolve issues swiftly and prevent defective bulk output.

Final Product Inspection & Approval:

• Carry out final inspections using AQL standards and internal benchmarks.
• Approve or reject finished goods prior to packing and shipment.
• Validate size sets, prints, embroidery, washes, and finishing requirements before release.

Compliance, Audits, Documentation & Reporting:

• Ensure production processes meet ISO 9001, buyer-specific, and ethical manufacturing guidelines.
• Maintain QA documentation, inspection records, defect logs, and compliance reports.
• Provide weekly and monthly quality performance updates to the Head of Factory Operations.

Team Leadership, Training & Continuous Improvement:

• Supervise and mentor QA staff, including garment technicians.
• Deliver training to production teams on SOPs, inspection standards, and defect prevention.
• Identify recurring quality issues, propose corrective actions, and lead process improvements.

Key Performance Indicators (KPIs)

• Defect Percentage: Maintain defect rate within approved limits.
• First-Pass Yield: Increase percentage of garments passing inspection without rework.
• Audit Scores: Maintain or exceed compliance audit targets.
• Complaint Reduction: Reduce quality-related customer complaints over time.
• Inspection Timeliness: Complete all scheduled inspections without delays.
• Inspection Accuracy: Ensure alignment between inspection results and buyer feedback.
• Training Effectiveness: Demonstrate measurable post-training improvement in team performance.

Requirements
Qualifications:

• Bachelor’s Degree or diploma in Textile Technology, Garment Manufacturing, Industrial Engineering, or a related field.
• Minimum 5 years of quality control/assurance experience in garment manufacturing, with at least 2 years in a senior QA role.
• Certifications in Six Sigma, Lean Manufacturing, or ISO Quality Management Systems preferred.
• Proven track record in reducing defect rates and improving quality consistency.

Skills & Competencies:

• Strong knowledge of garment construction, production processes, and quality assurance techniques.
• Proficiency in AQL inspection methods and ISO 9001 standards.
• Exceptional attention to detail, analytical thinking, and problem-solving skills.
• Strong communication and collaboration abilities to influence production teams.
• Ability to work under pressure and meet strict production deadlines.
• Familiarity with ERP or production management systems for quality tracking (advantage).

Benefits

• Leave Allowance
• Paid Leave days
• Health Insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Executive Assistant (EA) & Project Coordinator

Location: Nigeria
Job type: Full time

Job Description

• This is not a typical EA role — it blends executive support, project management, and either HR expertise or Legal expertise, depending on the background of the successful candidate.

The Role

• As the Executive Assistant & Project Coordinator, you will serve as a strategic partner to the Managing Director, ensuring the smooth execution of business priorities, client projects, and organizational development initiatives.
• You will manage executive operations, oversee cross-functional projects, and provide specialized support in either HR/Talent Management or Legal/Contracts, depending on your area of expertise.

Key Responsibilities
If HR Background (HR & Talent Management Focus):

• Provide comprehensive HR support across recruitment, onboarding, performance management, and employee engagement.
• Partner with the recruitment team to design and deliver end-to-end hiring strategies.
• Support workforce planning, talent mapping, and succession planning for clients and internal projects.
• Drive HR compliance, policies, and best practices within the organization.
• Contribute to employer branding initiatives and talent advisory projects.

Executive & Project Support:

• Act as the right-hand partner to the Managing Director, ensuring priorities and deliverables are executed efficiently.
• Coordinate and track strategic projects, ensuring timelines, budgets, and outcomes are met.
• Prepare executive reports, briefs, and presentations for client and internal meetings.
• Manage communications, schedules, and stakeholder follow-ups with discretion and professionalism.
• Conduct research, compile data, and provide insights for business decision-making.

If Legal Background (Legal & Contract Management Focus):

• Review, draft, and negotiate contracts, NDAs, and agreements with clients, vendors, and partners.
• Ensure compliance with labor laws, corporate governance, and regulatory requirements.
• Provide legal risk assessment and advise management on potential implications of business decisions.
• Support dispute resolution, intellectual property, and vendor/partner relationship management.
• Maintain organized legal documentation and act as liaison with external counsel when needed.
• Act as the right-hand to the Founder, ensuring priorities, projects, and critical decisions are managed efficiently.
• Serve as a trusted advisor, providing counsel on sensitive and strategic matters.
• Anticipate needs and proactively address issues before they escalate.
• Maintain the highest level of discretion and confidentiality in all dealings.

Project Coordination:

• Oversee special projects and ensure timely execution across business units.
• Track deliverables, deadlines, and outcomes, reporting progress to the Founder.
• Coordinate cross-functional meetings, prepare briefs, and follow up on action points.
• Support business development, investor relations, and high-level client engagements.

Legal Advisory & Representation:

• Draft, review, and negotiate contracts, agreements, and MOUs to safeguard the organisation’s interests.
• Provide legal guidance on compliance, corporate governance, and regulatory requirements.
• Represent the company in legal proceedings, negotiations, or dispute resolutions when required.
• Liaise with external counsel and manage all legal correspondence.

Requirements

• Bachelor’s Degree in Law, Human Resources, Industrial Relations, or related fields.
• For HR candidates: At least 4 years’ progressive experience across HR functions (with strong recruitment and talent management exposure).
• For Legal candidates: At least 4 years’ experience in corporate/commercial law, contracts, or compliance.
• Proven project coordination or executive support experience is strongly preferred.
• Strong organizational, communication, and stakeholder management skills.
• Ability to handle sensitive and confidential information with integrity.
• Passion for people, problem-solving, and driving business growth.

Preferred Attributes:

• A natural problem-solver who can anticipate challenges and provide solutions.
• Strong interpersonal skills — able to manage relationships with stakeholders at all levels.
• Willingness to represent the Founder and the organisation in sensitive or high-stakes matters.
• Loyalty, resilience, and a long-term commitment to the vision of the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online