Recruitment for Customer Service Representative (Sales & Customer Support) at Future Moves Recruitment Agency (FMR Agency) | Lagos | Apply Now
Future Moves Recruitment Agency (FMR Agency) is an End to end HR Company in Nigeria placing quality candidates to quality Companies alongside other services. This time, our client in the FOODindustry is looking for a well experienced and competent Customer Service Representative.
Job Title: Customer Service Representative (Sales & Customer Support)
Location: Surulere, Lagos
Employment Type: Full-time
Work Schedule: Monday – Friday (8:00 AM – 7:00 PM), Saturday (8:00 AM – 4:00 PM)
Industry: Food Retail/Fresh Meat & Frozen Foods
Overview
- We are recruiting a proactive, customer-focused, and commercially minded Customer Service Representative to support the sales and customer experience operations of our client.
- The successful candidate will be responsible for managing customer interactions across multiple communication channels, converting enquiries into sales, processing customer orders, and building lasting customer relationships through excellent service and proactive follow-up.
- This role is ideal for someone who combines strong customer service skills with a sales mindset and enjoys delivering exceptional customer experiences from initial enquiry through post-sale support.
Key Responsibilities
- Manage customer enquiries across WhatsApp Business, Instagram, telephone, website, and other approved communication channels.
- Provide accurate information on products, pricing, availability, ordering procedures, and delivery options.
- Recommend suitable products based on customers’ needs and actively convert enquiries into confirmed orders.
- Upsell, cross-sell, and recommend complementary products to maximize sales opportunities.
- Process customer orders accurately and maintain complete order documentation.
- Follow up with prospective customers to convert pending enquiries into sales.
- Conduct after-sales follow-ups to ensure customer satisfaction and encourage repeat purchases.
- Maintain strong relationships with existing customers through structured follow-up and re-engagement activities.
- Handle customer complaints professionally, resolve issues within assigned authority, and escalate complex matters where necessary.
- Liaise with internal teams to ensure smooth order processing, payment confirmation, and timely delivery updates.
- Maintain accurate customer records, order history, and sales activities.
- Prepare daily, weekly, and monthly customer service and sales reports while identifying customer trends and opportunities for improvement.
Requirements
- Minimum of OND, HND, or Bachelor’s degree in any discipline.
- Previous experience in Customer Service, Retail Sales, Telesales, E-commerce, or any customer-facing sales role is preferred.
- Proximity to Surulere is key.
- Experience managing customers through WhatsApp Business, Instagram, or other digital communication platforms is an added advantage.
- Strong sales ability with a proven capacity to convert customer enquiries into completed orders.
- Excellent written and verbal communication skills.
- Strong customer relationship management and follow-up skills.
- Good computer literacy with proficiency in Microsoft Office and digital communication tools.
- Excellent organizational skills with strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Self-motivated, proactive, and able to take ownership of customer issues through resolution.
Salary
- N100,000 – N110,000 per month.
Application Closing Date
31st October, 2026.
How to Apply: Interested and qualified candidates with a sound understanding of the role requirements should send their CVs to: hr@fmragency.com using job title as subject of mail.
Note:
- Only shortlisted candidates will be contacted.
- Proximity to Surulere is important.
Recruitment for Customer Service Representative (Sales & Customer Support) at Future Moves Recruitment Agency (FMR Agency) | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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