Recruitment for Customer Service Specialist at Chrivon Tech Solutions | Lagos | Apply Now
Chrivon Tech Solutions – We empower businesses across Africa with the strategic guidance and technology solutions needed to thrive in the digital economy. From North and Sub-Saharan Africa to West, Central, and Southern regions, we provide the local insight and global expertise to turn your vision into tangible growth.
Job Title: Customer Service Specialist
Location: Lagos
Role Description
- The Customer Service Specialist is a full-time, on-site role based in Lagos State, Nigeria.
- This role is responsible for handling customer inquiries via phone, email, and other channels, ensuring timely and accurate responses.
- The specialist will resolve issues, provide product and service information, and maintain detailed records of customer interactions.
- Day-to-day tasks include monitoring customer feedback, supporting escalation processes, and collaborating with internal teams to improve overall customer experience.
- The role also involves following established service procedures, maintaining professional communication standards, and contributing to continuous improvement of customer support processes.
Key Responsibilities
- Support customers across live chat, email, phone, WhatsApp, and in-app messaging
- Troubleshoot technical issues and escalate bugs to product and engineering teams
- Measure and improve customer satisfaction (CSAT, NPS, CES)
- Create and maintain knowledge base articles, FAQs, and help documentation
- Support customer onboarding, training, and product adoption
- Handle escalations from frustrated customers and manage expectations
- Use customer feedback and data to drive process improvements
- Collaborate with product and engineering teams to resolve issues and communicate fixes.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues effectively.
- Candidates should possess experience in enhancing Customer Satisfaction and Customer Experience through empathetic, solution-focused interactions.
- Candidates should possess excellent Phone Etiquette and clear verbal and written communication skills.
- Candidates should possess proficiency in using customer relationship management (CRM) or ticketing systems and basic office software.
- Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to work in a fast-paced, client-focused environment.
- Candidates should possess a high school diploma or equivalent; a tertiary qualification in business, communications, or a related field is an advantage.
- Candidates should possess prior experience in customer-facing roles; experience within technology or consulting environments in Africa is beneficial.
What We’re Looking For:
- 2+ years of customer support or customer experience experience, preferably in SaaS, web, mobile, or ERP
- Experience with CX platforms such as Zendesk, Freshdesk, Intercom, or HubSpot Service Hub
- Strong troubleshooting and escalation management skills
- Experience with CSAT/NPS measurement and customer feedback programs
- Excellent written and verbal communication skills
- Ability to work shifts, weekends, or on-call rotations across time zones
- Fluent in English; French or Spanish is a plus.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online
Recruitment for Customer Service Specialist at Chrivon Tech Solutions | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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