Recruitment for Officer – Total Quality Management BP, Customer Relations and Experience at MTN Nigeria | Lagos | Apply Now
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting for the position below:
Job Title: Officer – Total Quality Management BP, Customer Relations and Experience
Location: Ikoyi, Lagos
Reports To: Manager – Service Delivery
Division: Customer Relations and Experience
Mission
- To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement
Description
- Effectively execute stated policies and procedures in respect of quality and performance management.
- Routinely monitor transactions performed by process owners to identify non-compliance.
- Assist the line Analyst in developing team and individual quality and performance standards.
- Support the team on key innovative business initiatives and follow up on system breaks and related education.
- Monitor system activities to ensure smooth operations.
- Support the Business Analyst in analyzing customer information needs, business problems, and opportunities to recommend effective testing techniques.
- Review business requirements, system documentation, and work instructions to ensure high‑quality and accurate testing.
- Assist in defining IT requirements to support process and system changes.
- Work with stakeholders and subject matter experts to design, develop, test, automate, and improve testing processes.
- Collaborate with business users to define testing processes and systems that meet business needs and are scalable for future requirements.
- Work with business units and IT teams to resolve technical issues and process‑related modalities.
- Ensure the availability of required testing materials, processes, applications, and tools.
- Plan and manage the development and maintenance of testing tools.
- Support testing‑related communication and engagement on new or updated processes.
- Participate in system upgrades and execute testing plans to ensure high‑quality results.
- Prepare detailed functional design documents for conversions, interfaces, and reports.
- Work with user departments to test roles and access rights in line with business requirements.
- Ensure proper testing of all user systems/products and provide detailed reports of activities and outcomes.
- Develop comprehensive test plans outlining scope, objectives, and methodologies.
- Conduct various testing types including functional, performance, security, usability, and regression testing.
- Execute test cases and document results to identify defects or deviations from quality standards.
- Implement and maintain automated testing procedures to streamline repetitive tasks.
- Evaluate products from an end‑user perspective, focusing on usability, accessibility, and user experience.
- Maintain detailed records of test cases, procedures, and results for traceability.
- Work closely with cross‑functional teams—product development, engineering, design—to understand requirements and resolve issues.
- Enforce and maintain quality standards to meet or exceed predefined benchmarks.
- Identify risks associated with product releases and mitigate them through effective testing strategies.
- Escalate identified gaps and follow up to ensure timely resolution.
- Track system and process changes occurring within the Division.
Requirements
Education:
- First degree in any relevant discipline
- Fluent in English.
Experience:
- 3-7 years’ experience which includes
- Experience working with others
- Experience working in a medium organization
- Knowledge of Process documentation
- Use of Jira, Visio and Microsoft Office suites.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment for Officer – Total Quality
Management BP, Customer Relations and Experience at MTN Nigeria | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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