1). Associate Quality Assessor (Igbo Speaking)
Location: Nigeria
About the role:
- The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.
What you would be expected to do
Reporting
- Create reports that reflect agents’ performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Analysis
- Assess agents’ interactions based on internal standards.
- Provide data on customer experience feedback and agent behavior.
You might be a strong candidate if you
- Have 2-3 years as a Quality Assessor or Call Center personnel.
- Can Comfortably Speak Igbo and any other local language (Preferably Hausa or Yoruba fluently )
- Have a bachelor’s Degree or its equivalent in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Work well with others and also have great people skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Good with Data.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
Deadline: Not Stated
How to Apply: Interested and qualified candidates should use the links below to apply:
2). Sun King Store Executive, Ilorin
Location: Kwara
About the role:
- The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Support Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a service center
- Have effective communication and people skills
- Have broad knowledge of the Sun King products
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have strong customer focus
- Are a team player with high levels of flexibility
- Have proven report-writing experience
- Possess good problem-solving skills
- Are a computer literate with working proficiency in MS Excel and MS Word
Deadline: Not Stated
How to Apply: Interested and qualified candidates should use the links below to apply:
Join Our WhatsApp Channel
RECOMMENDED JOB SEARCH
-
Federal and State Government Recruitment
-
Oil and Gas Jobs
-
Banking and Finance Jobs
-
International NGOs Recruitment
-
Teaching Jobs
-
Federal and State University Jobs
-
Federal and State Polytechnic Jobs
-
Customer Service Jobs
Tired of applying for many job offers and not getting interviews?
We have the solution you are looking for!
Getting your dream job starts with a lot of personal branding and our CV writing experts will help your CV gain clarity and turn your career journey into a professional story by using words – ATS keys specific to your sector that will communicate your skills and experience. And the ability to employers in a unique and professional way, which earns you more job interviews.
Most of our clients testified of getting up to 3 interviews in a week after renewing our professional resume and using our creative cover letter and LinkedIn profile improvement services.
We offer:
* Creative and Professional CV Services
* Creative services and cover letter
* Professional profile improvement services on LinkedIn.
You can purchase any of these services by clicking on the link below.
Let’s help you win more opportunities today, at iCreative Writers Hub, we are more than the hype💯. Email Us: [email protected]
MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)
RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS
-
Scholarship In America
-
Scholarship in UK
-
Scholarship in Europe
-
Scholarship in Australia
-
Fully Funded scholarships and Grants
HOW TO WRITE A JOB APPLICATION COVER LETTER
A cover letter is a document that is attached to an application and aims to introduce the candidate more personally. It should supplement information from a CV or curriculum vitae, address skills and achievements, and highlight a selection of the most relevant accomplishments.
Do you see? This isn’t rocket science. It’s just a message supporting your application.
CLICK HERE FOR GUIDE ON HOW TO WRITE A COVER LETTER
CAREER GUIDE
As digital transformation changes traditional roles in the workplace and creates new jobs, there is an urgent need for employees to develop and deepen their technical skills to improve the quality of work, foster creativity and remain employable.
If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE
Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
Publisher’s Note:
Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.
Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.
Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.
Our services are completely free.
Beware of scammers
