Swift Consulting Limited Recruitment for Customer Service Officer | Lagos | Apply Now
Swift Consulting Limited is a professional services firm specializing in Education Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ogudu, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a professional, friendly, and customer-focused Customer Service Officer
- The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.
- The desired candidate must have experience in customer service, client support, help desk, or a related role, preferably within an IT or technology environment
Key Responsibilities
- Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
- Provide accurate information about the company’s products, services, and solutions.
- Resolve customer complaints and concerns promptly and professionally.
- Follow up with customers to ensure issues are properly resolved.
- Escalate technical or complex issues to the appropriate team when necessary.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Build and maintain positive relationships with customers.
- Assist customers with basic product or service-related issues.
- Gather customer feedback and communicate recurring concerns to the relevant team.
- Prepare regular reports on customer inquiries, complaints, and service activities.
- Maintain a professional and customer-friendly approach at all times.
Requirements
- Minimum of an HND/BSc Degree in Business Administration, Marketing, Communications, or a related field.
- 2-3 years of experience in customer service, client support, help desk, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good knowledge of customer service principles and practices.
- Ability to handle difficult customers professionally and patiently.
- Proficiency in Microsoft Office and digital communication tools.
- Ability to learn and explain technology products or services effectively.
- Must be organized, proactive, patient, and customer-focused.
- Ability to work independently and as part of a team.
Salary
N120,000 – N150,000 / month.
Application Closing Date
31st October, 2026.
How to Apply
Interested and qualified should candidates should send their CV to: hireme@swiftconsulting.com.ng using “Customer Service Officer- Ogudu” as the subject of the mail.
Note: Only qualified candidates will be contacted.
Swift Consulting Limited Recruitment for Customer Service Officer | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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