TradeDepot Ongoing Employment Opportunities

TradeDepot is a Digital B2B Commerce and embedded finance company headquartered in San Francisco, California. At TradeDepot we are building the largest digital network of retail outlets in Africa and changing the way mega Consumer Goods Brands distribute products to over 5 million retail stores on the continent.

We are recruiting to fill the position below:

1. Job Title: Sales Manager (Modern Trade)

Location: Nigeria

Job Summary
Who we want?

• We are looking for self-driven, highly motivated leaders who are passionate about managing teams and trade effectively.
• Sales Managers act as facilitators for their teams and retailers and are responsible for enabling their teams to build long-lasting, mutually beneficial partnerships with their retailers.
• They must have a strong understanding of trade and merchandising fundamentals and are passionate about people development.

Responsibilities
You will be responsible for:
Business Objectives:

• Develop, communicate and manage target achievement for assigned outlets and routes.
• Manage business growth through driving brand SKU growth at outlet level.

Leadership and Developing People:

• Managing a team of channel executives to exceed business objectives.
• Enabling team to build and manage long term business relationship with retail customers.
• Lead team towards culture of discipline and process compliance.
• Conducting regular retailer visits with trade executives through on-job training.
• Leverage on-job training process to enable and measure team towards excellent behavioral skill.

In-Store Execution Excellence:

• Coach team towards superior in store execution – availability and visibility.
• Enable team towards in-store execution excellence through outlet specific task assignment.
• Lead towards excellence through merchandising and visibility innovation as per guidelines.

Operational and Sales Planning:

• Develop robust assortment induction and launch plans – range, drop size and visibility.
• Manage brand growth in routes and outlets through specific sales and operational plans.
• Develop trade activation plans proactively to both push and ensure sell-out from outlets.
• Devise specific action plans for each channel executive, route and outlet.

Performance Management:

• Driving key performance indicators as per company objectives for brand and outlet growth.
• Cascading monthly, weekly and daily KPIs, targets or incentives or reward plans to the team.
• Manage data and exception driven day preparation and lead morning meeting with the team.
• Day-to-day performance review for gap identification up to outlet and SKU level.
• Develop specific action plan based on gaps (Exceptions) to the team and ensure results.

Cross Functional and Operational Excellence:

• Proactively coordinating with various internal/external functions to ensure excellent execution.
• Manage any operational or technical queries to ensure swift operations for the team.
• Manage or follow up closely with administrative department for any operational issues.

Ideal Profile

• You have at least 5-years’ experience managing a field team in a distribution/FMCG company
• Excellent leadership skills and passionate about managing and developing teams
• Strong analytical skills with clear understanding of trade key performance indicators
• Ability to manage and influence internal and external stakeholders
• Goal-oriented with ability to prioritise and manage multiple deliverables simultaneously
• Demonstrate ability to strategically assess market situations
• Able to develop initiatives for sustainable business growth.
• Customer service mindset with solution oriented approach
• Flexibility and adaptability to evolving business needs
• Effective presentation and communication skills
• Understanding of Route to Market strategies and trade channels
• Able to use sales systems or mobile applications to manage sales or management process
• Passion to leverage data for analysis and planning
• Influence stakeholders across the value chain for effective operational execution.

What’s on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career
• Work alongside & learn from best in class talent.

Application Closing Date
15th November, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2. Job Title: Sales Recovery Agent

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Service Recovery Agent plays a crucial role in the Customer Service Department of the Company. The primary responsibility of the Service Recovery Agent is to handle customer complaints and issues, with our services by ensuring prompt resolution in recovering service where failed.
• This role requires a strong customer-centric approach, excellent communication skills, and the ability to resolve conflicts and diffuse tense situations effectively.
• The Service Recovery Agent works closely with customers, as well as internal teams, to identify and address problems, implement appropriate solutions, and provide exceptional service recovery.

Job Responsibilities

• Carry out a quick response to customer inquiries and complaints
• Investigate and analyze customer issues to determine the root cause.
• Utilize problem-solving skills to resolve issues and provide effective solutions.
• Communicate clearly and effectively to address customer concerns.
• Plan, pick up and replace damaged or missing shipments
• oversee delivery van maintenance and documentation
• Act as a customer advocate within the company, ensuring that customer feedback and concerns are addressed and resolved.
• Identify trends in customer complaints and work with relevant departments to implement improvements.
• Maintain detailed records of customer interactions, including the nature of the issue and the resolution.
• Generate reports on customer complaints and resolutions to support continuous improvement efforts.
• Handle escalated customer complaints and disputes with diplomacy and professionalism.
• Work to find mutually beneficial resolutions while upholding company policies and standards.

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree in a related field is a plus.
• Previous experience in customer service, complaint handling, or service recovery roles is highly desirable.
• Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
• Strong interpersonal skills with the ability to remain calm and professional in challenging situations.
• Empathy and a customer-centric mindset to understand and address customer needs effectively.
• Problem-solving and critical-thinking abilities to identify root causes and develop appropriate solutions.
• Proficiency in using customer service software, ticketing systems, and other relevant tools.
• Familiarity with retail distribution processes and products is advantageous.
• Ability to work independently and collaboratively within a team environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

3. Job Title: Channel Sales Executive

Location: Nigeria

Who we Want?

• We are looking for goal-oriented and proactive individuals with great Influencing skills who have the right attitude and persona as well as the ability to drive sustainable retail business growth.
• You should be able to manage business operations seamlessly with a demonstration of strong business ethics.You must be passionate and demonstrate ownership to assess and translate in-store stock management and visibility opportunities into execution excellence in turn brand and SKU level growth at each outlet.

You will be Responsible for

• Ensure sales target achievement as per company objectives.
• Manage retail accounts in his assigned territory for business growth.
• Negotiate and influence value proposition to retailers for mutual business growth.
• Build and manage customer relationships through proactive inputs on market insights.
• Ensure achievement of key performance indicators KPIs.
• Managing superior in-store execution excellence – availability and visibility.
• Ensure process compliance as per company guidelines and standards.
• Manage task management for each outlet as per the process and timelines.
• Conduct effective sales call at each outlet as per the coverage and outlet-specific plan.
• Negotiating shelf space and other visibility locations with retailers to drive sell-through.
• Ensure best in-store merchandising to maximize share of shelf for each brand and SKU.
• Manage displays as per the planogram and other guidelines provided time to time.
• Managing SKU-level stock ordering with aim of increasing availability and visibility.
• Ensure minimum stock levels at each outlet and proactively manage customers.
• Proactively coordinating with various functions to ensure excellent service delivery.

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree in a relevant field is a plus.
• Proven experience as a Sales Representative or in a similar role, preferably in the FMCG industry or convenience store sector.
• Excellent interpersonal and communication skills to build and maintain relationships with store staff and customers.
• Strong organizational and time management skills to ensure effective store visit scheduling and execution of tasks.
• Ability to work independently with minimal supervision while adhering to set targets and deadlines.
• The detail-oriented mindset with the ability to analyze data, identify trends, and make informed recommendations.
• Proficiency in using technology tools such as smartphones, tablets, and sales applications for reporting and communication.

Application Closing Date
1st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Due to the volume of applications, only shortlisted candidates will be contacted.

4. Job Title: Customer Acquisition Specialist

Location: Nigeria

Job Summary

• TradeDepot is seeking a highly motivated and results-oriented Customer Acquisition Specialist to focus on acquiring and onboarding convenience stores for Special Projects in Nigeria.
• The successful candidate will possess a deep understanding of the retail universe, exceptional communication skills, and a proven track record of driving customer acquisition in a B2B environment.
• This role requires an individual who is self-driven and thrives in a dynamic and fast-paced environment.

Responsibilities 
You will be responsible for:

• Market Research: Conduct comprehensive market research to identify potential customer prospects and gain insights into market trends, competition, and opportunities.
• Lead Generation: Develop and manage a robust pipeline of potential customer leads using various methods, including online research, cold calling, email outreach, and networking.
• Customer Acquisition: Implement strategies to acquire new customers, effectively communicating the value proposition and benefits of the Special Project.
• Relationship Building: Cultivate and maintain strong relationships with store owners and decision-makers, ensuring top-notch customer service and addressing their specific needs.
• Product Expertise: Develop an in-depth understanding of TradeDepot and Brands’ products and services, effectively conveying how they can add value to store owners.
• Onboarding: Guide store owners through the onboarding process, ensuring a seamless transition onto the TradeDepot platform.
• Targets and Reporting: Set ambitious acquisition targets and consistently track progress, challenges, and opportunities, providing regular reports to the management team.
• Feedback Loop: Gather valuable feedback from store owners and relay it internally to contribute to the continuous improvement of Project offerings and services.

Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field (preferred).
• Minimum of 2 years of experience in a similar role.
• Proven track record of successfully acquiring B2B customers, ideally in the convenience store or retail sector.
• SME sales experience in a commercial, merchant or microfinance bank is a plus
• Experience in developing and optimizing customer onboarding processes.
• In-depth knowledge of the Nigerian convenience store market and distribution channels.
• Outstanding communication, negotiation, and interpersonal skills.
• Self-motivated and capable of working independently with minimal supervision.
• Goal-oriented with a history of meeting or surpassing sales targets.
• Adaptability in a fast-paced and evolving work environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel within Nigeria as required.
• Fluency in English and familiarity with local languages is a plus.

What’s on Offer?

• Attractive Salary & Benefits.
• Strong opportunities to progress your career.
• Work alongside & learn from best-in-class talent.

Application Closing Date
27th November, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria

Job Summary

• As a Reconciliation Analyst, you will play a vital role in verifying and maintaining the accuracy of financial data and ensuring that financial records and accounts are in alignment.
• You will be responsible for identifying discrepancies, investigating the root causes, and facilitating the resolution of any discrepancies to ensure financial integrity. Your work will contribute to the organization’s financial transparency and compliance.

Key Responsibilities

• Account Reconciliation: Perform daily, monthly, and periodic reconciliations of financial accounts, such as bank statements, partner platform accounts, and vendor statements.
• Discrepancy Identification: Identify discrepancies and variances between financial records, investigate their root causes, and collaborate with relevant teams to resolve issues.
• Loans: Review loans booked and confirm settlement made to/received from Trade Partners/Pay Partners using all relevant platforms, and recouping of funds where excess settlement is established.
• Settlement: Liaise with other reconciliation teams and other departments on settlement-related issues.Analyse daily settlements from partners and liaise with the relevant party if necessary.
• Data Analysis: Analyze financial data to ensure it adheres to accounting standards and internal policies, making adjustments or corrections as necessary.
• Documentation: Maintain detailed records of reconciliation activities, including the resolution of discrepancies, and create weekly reports for management review.
• Process Improvement: Continuously review and improve reconciliation processes, implementing automation or other efficiency measures when appropriate.
• Quality Assurance: Ensure the completeness and accuracy of financial data, detecting errors and preventing discrepancies in future reconciliations.
• Compliance: Ensure compliance with financial regulations, industry standards, and internal policies during the reconciliation process.
• Communication: Collaborate with various departments, such as credit operations, finance and auditing, to resolve discrepancies and maintain open communication regarding financial data.
• Reporting: Generate and present regular reconciliation reports to management and stakeholders, highlighting key findings and areas for improvement.

Qualifications

• Education: A bachelor’s degree in finance, accounting, business, or a related field is typically required.
• Experience: At least 3 years of experience in financial analysis, accounting, or a related role, with a focus on reconciliation and data accuracy.
• Analytical Skills: Strong analytical skills and attention to detail to identify and resolve discrepancies in financial data.
• Technical Proficiency: Proficiency in financial software, spreadsheet applications, and reconciliation tools.
• Communication Skills: Effective communication skills, both written and verbal, to convey complex financial information and collaborate with other departments.
• Problem-Solving: Strong problem-solving abilities to investigate and resolve financial discrepancies.
• Adaptability: Flexibility to adapt to changing business conditions and priorities.

What’s on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career

Application Closing Date
1st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Due to the volume of applications, only shortlisted candidates will be contacted.

6. Job Title: Inventory Controller

Location: Nigeria

Job aim

• The Inventory Controller at TradeDepot will play a critical role in ensuring the accuracy of stock management and movements within the Distribution Center (DC).
• The primary objectives of this role are to prevent all forms of inventory loss, maintain precise stock records, reconcile stock movements, lead stock counts, and collaborate with cross-functional teams to ensure efficient inventory management.
• This position is pivotal in maintaining stock accuracy and minimizing losses.

Primary Responsibilities

• Perform daily reconciliation between physical and system stock for all DC stock movements.
• Conduct daily spot checks and ensure that all SKUs are counted at least once a month, with weekly counts for fast-moving SKUs.
• Lead and oversee the monthly stock count process within the DC.
• Manage the register for missing and damaged stock, ensuring accountability and clear valuation.
• Lead the process of repayment for missing or damaged stock in collaboration with HR and Internal Control.
• Lead investigations in partnership with the security team when stock is missing.
• Perform stock adjustments and invoicing on the system to maintain accurate stock positions.
• Provide reports and coordinate weekly review meetings with the procurement team on stock ageing and slow-moving items.
• Coordinate the depletion or repackaging of bad and damaged stock with procurement and commercial teams.
• Send daily reports on inventory to the DC Manager.
• Collaborate with collateral managers to maintain stock accuracy.
• Fulfil all drop shipment orders within 24 hours of being communicated by the procurement team
• Lead a cross-functional product squad with full responsibility to ensure the product plan delivers on the company’s mission.
• Provide input to the Product Roadmap planning process.

Qualifications

• A recognised Degree in any field, with a minimum of 6 years’ experience in a high growth startup venture building a core technology platform.
• Experience in a senior leadership role for at least two years
• Experience in working with founders to develop and implement product strategies and product roadmaps consistent with the company vision
• Experience working with engineering teams to ensure products releases are launched correctly and on schedule
• Relevant work experience needed: Inventory management, Inventory analytics, data analysis, Business Analysis, Customer Experience.
• Relevant industry experience needed: FinTech or eCommerce.

Application Closing Date
1st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Due to volume of applications, only shortlisted candidates will be contacted.

7. Job Title: Logistics Supervisor

Location: Nigeria

Summary

• Oversees the delivery of materials into and out of the warehouse. Manage the loading of trucks, setting up delivery routes, unloading of materials and management of drivers.

Duties

• Managing relationships with logistics service providers for transportation for both inbound and outbound operations.
• Coordinating with warehouse divisions to ensure the timely and accurate delivery of goods.
• Managing 3rd-party logistics service provider relationships effectively and driving continuous improvement and cost reduction initiatives for warehousing and delivery operations.
• Acting as the focal point amongst customers, sales and manufacturing for orders received.
• Conducting order reviews, processing orders and verifying data and following up on deliveries.

Requirements

• University Degree, Polytechnic, or equivalent.
• S/he will have at least 1-year experience ideally in Order Fulfillment or Transport & Logistics within Transport & Logistics.
• S/he will be goal driven, pay strong attention to detail and deliver work that is of a high standard.
• S/he will be a great communicator with previous experience managing a team.

What’s on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career
• Work alongside & learn from best in class talent.

Application Closing Date
1st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Due to volume of applications, only shortlisted candidates will be contacted.

8. Job Title: Warehouse Supervisor

Location: Nigeria

Summary

• To ensure the proper management of stock within their assigned section by directly managing and overseeing every activity performed on the stock in their assigned section.
• Ensure the proper planning and management of capacity within their assigned sections.
• Ensure the inventory accuracy of all SKUs within their assigned sections.

Responsibilities

• Create and manage stacking guidelines for all SKUs within assigned sections.
• Perform labelling of all SKU stacks in assigned section.
• Perform capacity planning and allocation activities in conjunction with the procurement team to manage the space within assigned section.
• Oversee all stock movement activity within assigned section.
• Ensure adherence to all warehouse policy and procedures regarding stock movement within assigned section (e.g. FIFO).
• Perform daily cycle counts and stock reconciliation to ensure the accuracy of the stock within assigned section.
• Prepare reports on stock activity within assigned section at the end of every shift.
• Provide reports for warehouse and procurement team on stock ageing and movement velocity.

Requirements

• University Degree, Polytechnic, or equivalent.
• S/he will have at least 1-year experience ideally in Warehousing within the FMCG/Production/e-Commerce.
• S/he will be a great communicator with previous experience managing a team.
• S/he will be goal driven, pay strong attention to detail and deliver work that is of a high standard.
• Excellent problem solving, interpersonal, and time management skills.
• Ability to work strategically, while staying within the guidelines prescribed for the job role.

What’s on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career
• Work alongside & learn from best in class talent.

Application Closing Date
1st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Due to volume of applications, only shortlisted candidates will be contacted.

9. Job Title: Credit Risk Officer

Location: Nigeria

Job Summary

• As Credit Risk Officer, you will be responsible for assessing, analyzing, and managing credit risk.
• Your primary objective is to ensure that the institution’s lending and credit-related activities are conducted in a prudent and responsible manner to minimize the potential for financial losses due to borrower defaults.

Key Responsibilities
Credit Assessment:

• Evaluate credit applications, financial statements, and other relevant documentation to determine the creditworthiness of borrowers.
• Use credit scoring models and risk assessment tools to make informed lending decisions.
• Analyze historical and projected financial data to assess repayment capacity.

Risk Analysis:

• Identify, measure, and assess credit risk in the institution’s loan portfolio.
• Monitor market trends and economic conditions to anticipate potential credit risks.
• Evaluate industry-specific and borrower-specific risk factors.

Policy Compliance:

• Ensure that all credit-related activities adhere to internal policies, and best practices.
• Contribute to the development and implementation of credit policies and procedures. Stay updated on industry trends, market conditions, and emerging credit risk management practices to identify opportunities for process improvements.

Reporting:

• Prepare regular and ad-hoc reports on credit risk metrics and trends for senior management.
• Prepare monthly reports as mandated by regulatory requirements.
• Provide recommendations for risk mitigation strategies based on analysis.

Documentation:

• Maintain accurate and up-to-date records of credit decisions, borrower information, and risk assessments.

Communication:

• Collaborate with various teams, including credit analysts, underwriters, and legal counsel, to facilitate the credit approval process.
• Collaborate with collection teams to manage delinquent accounts and minimize credit losses
• Communicate credit decisions and recommendations to management and other relevant stakeholders for approval
• Follow through credit decisions and communicate with the relevant stakeholders. Ensure drawdown has occurred and payments have been made in the expected manner

Training and Development:

• Stay current with industry trends, best practices, and regulatory changes.
• Provide training and guidance to junior credit officers and other staff members.

Qualifications and Requirements

• Bachelor’s Degree in Finance, Economics, Business, or a related field
• Strong analytical and quantitative skills.
• Knowledge of credit risk assessment techniques and financial analysis.
• Familiarity with credit scoring models and risk management software.
• Excellent communication and interpersonal skills.
• Attention to detail and the ability to make sound, well-informed decisions.
• Strong problem-solving and critical thinking abilities.

What’s on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career.

Application Closing Date
1st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Due to volume of applications, only shortlisted candidates will be contacted.