Vacancies at Club Concierge

Vacancies at Club Concierge

Club Concierge is a membership-based travel and hospitality company delivering exceptional travel services that empower our members to experience the beauty and heritage of Africa and beyond!

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Nigeria
Job Type: Full time

Job Description
Operational Planning and Execution:

• Manage all operational aspects, including reservations, property management, customer service, and partner relations.
• Develop and implement operational plans, policies, and procedures to streamline workflow, improve efficiency, and achieve organisational goals.
• Monitor key performance indicators (KPIs) and operational metrics to assess performance, identify areas for improvement, and drive continuous process optimization.
• Coordinate with department heads and team leaders to align operational activities with strategic objectives and business priorities.

Team Leadership and Management:

• Lead, coach, and mentor a team of operations staff, providing guidance, support, and feedback to optimize individual and team performance.
• Set clear performance expectations, goals, and objectives for team members, conducting regular performance evaluations and implementing development plans as needed.
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement, recognizing and rewarding outstanding contributions and achievements.

Process Improvement and Efficiency:

• Identify opportunities for process improvement and automation to streamline operations, reduce costs, and enhance service delivery.
• Conduct regular reviews of operational workflows, systems, and tools, implementing best practices and innovative solutions to drive efficiency and productivity.
• Partner with cross-functional teams to implement new technologies, tools, and systems that optimize operational performance and support business growth.

Quality Assurance and Compliance:

• Establish quality assurance standards and protocols to ensure the consistent delivery of high-quality services and adherence to regulatory requirements.
• Conduct regular audits and inspections of operational processes, systems, and documentation to identify compliance gaps and mitigate risks.
• Collaborate with compliance officers and legal counsel to address regulatory issues, resolve compliance discrepancies, and implement corrective actions as needed.

Customer Experience Management:

• Champion a customer-centric approach to operations, focusing on delivering exceptional service experiences and exceeding customer expectations.
• Monitor customer feedback, complaints, and service inquiries, implementing strategies to address issues, improve service quality, and enhance customer satisfaction while working closely with the member services department.
• Collaborate with customer service teams to implement customer feedback mechanisms, loyalty programs, and service enhancements that drive customer retention and loyalty.

Resource Allocation and Budget Management for the department:

• Optimize resource allocation and utilization across departments and teams to maximize efficiency and minimize waste.
• Prepare and manage departmental budgets, forecast expenses, monitor variances, and implement cost-saving initiatives to achieve financial targets.
• Negotiate contracts and agreements with vendors, suppliers, and service providers to secure favourable terms and ensure cost-effective delivery of goods and services.

Requirements

• A proven track record of successfully leading and managing operational teams, driving process improvements, and achieving operational excellence.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends, and develop actionable insights and recommendations.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization.
• Advanced proficiency in project management methodologies, process mapping, and workflow optimization techniques.
• Demonstrated ability to adapt to changing business needs, prioritize competing demands, and make data-driven decisions in a fast-paced environment
• Knowledge of industry regulations, compliance standards, and best practices in operations management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive

Location: Nigeria
Job Type: Full time

Job Description

• Develop and maintain corporate business accounts with a minimum volume of 1 million USD annually.
• Conduct monthly review meetings with corporate clients to assess performance and identify opportunities for improvement.
• Identify and convert new corporate accounts (NCA) to achieve monthly sales targets.
• Utilize CRM systems to manage client data, track performance, and maintain a pipeline of potential clients.
• Plan and execute daily tasks, including scheduling and attending business meetings with prospective and existing clients.
• Prepare and deliver compelling sales presentations to corporate clients.
• Collaborate with internal teams to ensure client satisfaction and seamless service delivery.
• Stay informed about market trends, competitors, and industry developments to maintain a competitive edge.
• Report on sales performance and pipeline progress to the management team regularly.

Requirements

• Must hold a Degree from a recognized university.
• BBA or MBA is strongly preferred.
• Minimum of 3-4 years of experience in a similar role within the travel industry.
• Experience handling corporate accounts with substantial annual revenue volumes.
• Experience working with travel agencies or airlines is strongly preferred.
• Proficiency in using CRM systems to manage and analyze client data.
• Strong knowledge of sales strategies, market trends, and corporate travel needs.
• Familiarity with Lagos geography for efficient business planning and client engagement.
• Excellent communication and interpersonal skills.
• Strong presentation and negotiation abilities.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Well-organized with the ability to plan and prioritize tasks effectively.
• Must have the legal right to work in Nigeria.

Benefits

• Health Insurance.
• Professional growth and development opportunities.
• Exposure to global travel trends and networking.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Creative / Art Associate

Location: Nigeria
Job Type: Full time

Job Description
Creative Leadership:

• Vision and Direction: Establish and articulate the creative vision for all design initiatives, ensuring it align with the company’s mission and goals.
• Innovation: Encourage a culture of innovation, inspiring the design team to explore new ideas and creative solutions that set [Travel Company Name] apart in the travel industry.
• Collaboration: Foster strong working relationships with other departments, such as marketing, product development, and customer service, to ensure cohesive and integrated design efforts. Design Strategy:
• Strategic Planning: Develop and implement a forward-thinking design strategy that addresses current and future business needs, market trends, and customer preferences.
• Brand Alignment: Ensure all design projects are consistent with the company’s brand identity and guidelines, enhancing brand recognition and loyalty.
• Trend Analysis: Regularly conduct market and trend analysis to keep the design approach fresh and relevant, adapting strategies as necessary to stay ahead of the competition.

Project Management:

• Workflow Oversight: Manage the end-to-end design process, from initial concept through to final production, ensuring all projects are delivered on time and within budget.
• Resource Allocation: Efficiently allocate resources, including team members and tools, to maximize productivity and project success.
• Quality Control: Implement rigorous quality control measures to ensure all design outputs meet high standards of excellence and align with brand expectations.

Team Development:

• Mentorship and Training: Provide ongoing mentorship, support, and professional development opportunities for the design team, helping them grow their skills and careers.
• Performance Management: Conduct regular performance reviews, setting clear goals and providing constructive feedback to foster continuous improvement.
• Talent Acquisition: Play a key role in recruiting and onboarding new design talent, ensuring the team has the skills and diversity needed to excel.

User Experience & Interface Design:

• User-Centric Design: Lead the creation of intuitive, user-friendly interfaces for digital products, ensuring a seamless and enjoyable user experience across all touchpoints.
• User Research: Conduct and analyze user research and usability testing to gather insights and inform design decisions, enhancing the overall user journey.
• Prototyping and Testing: Oversee the development of wireframes, prototypes, and mockups, conducting iterative testing to refine and perfect the user experience.

Brand Management:

• Consistency: Ensure the visual representation of the brand is consistent across all channels and materials, reinforcing brand identity and trust.
• Asset Management: Develop and maintain a comprehensive library of brand assets, including logos, color palettes, typography, and imagery.
• Guidelines and Standards: Create and enforce brand guidelines and design standards, providing clear direction to both internal teams and external partners.

Stakeholder Communication:

• Reporting: Regularly report on design progress, challenges, and successes to senior management, providing insights and recommendations for continuous improvement.
• Presentations: Prepare and deliver compelling presentations that effectively communicate design concepts, strategies, and project outcomes to various stakeholders.
• Feedback Integration: Actively seek and incorporate feedback from stakeholders to refine and enhance design projects, ensuring they meet business objectives and user needs.

Innovation and Trendsetting:

• Emerging Technologies: Stay abreast of emerging technologies and design methodologies, integrating them into the design strategy to keep the company at the forefront of industry trends.
• Creative Exploration: Encourage the design team to experiment with new tools, techniques, and approaches, fostering a culture of creative exploration and growth.

Requirements

• Strong portfolio showcasing expertise in visual design, UX/UI, and branding.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.

Benefits

• HMO

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Marketing Associate

Location: Nigeria
Job Type: Full time

Job Description
Strategy Development and Execution:

• Develop Comprehensive Digital Marketing Strategies: Formulate and implement multichannel digital marketing strategies that align with our business goals and resonate with our target audience.
• Campaign Management: Plan, execute, and oversee digital marketing campaigns across various platforms, ensuring they are delivered on time and within budget.
• Brand Promotion: Enhance brand awareness within the digital space through strategic campaigns, partnerships, and innovative content.

Content Creation and Management:

• Content Production: Create engaging, high-quality content for our social media channels, website, blogs, and email newsletters that capture our brand voice and appeal to our audience.
• Content Calendar Management: Develop and manage a content calendar to ensure consistent and timely publication of materials across all digital platforms.

Social Media Management:

• Platform Oversight: Manage all social media accounts, including Facebook, Instagram, Twitter, LinkedIn, and emerging platforms.
• Community Engagement: Engage with our online community, respond to inquiries, and foster positive interactions with followers.

SEO/SEM Optimization:

• SEO Strategy: Implement and optimize SEO strategies to improve our website’s search engine ranking and drive organic traffic.
• SEM Campaigns: Manage SEM campaigns, including keyword research, ad copy creation, and bid management to maximize ROI.

Email Marketing:

• Campaign Creation: Design and execute targeted email marketing campaigns that nurture leads and enhance customer retention.
• Performance Analysis: Analyze email marketing metrics and adjust strategies to improve open rates, click-through rates, and conversion rates.

Paid Advertising:

• PPC Management: Plan and manage pay-per-click advertising campaigns across Google Ads, social media, and other relevant platforms.
• Ad Optimization: Continuously monitor and optimize ad performance to ensure efficient use of the marketing budget and achieve campaign goals.

Analytics and Reporting:

• Performance Monitoring: Utilize digital analytics tools (e.g., Google Analytics) to monitor website traffic, user behavior, and campaign performance.
• Reporting: Generate detailed reports on campaign performance, providing insights and recommendations for improvement.
• KPI Tracking: Track key performance indicators to measure the success of marketing efforts and inform future strategies.

Collaboration and Communication:

• Team Collaboration: Work closely with the sales team, product managers, designers, and other stakeholders to ensure marketing efforts are aligned and effective.
• Vendor Coordination: Manage relationships with external vendors and agencies to enhance campaign delivery and performance.

Market Research:

• Industry Analysis: Conduct market research to stay abreast of travel industry trends, competitor activities, and emerging opportunities.
• Customer Insights: Gather and analyze customer feedback to inform marketing strategies and improve service offerings.

​Requirements

• Proficient in digital marketing tools and platforms (Google Analytics, Google Ads, Facebook Ads Manager, etc.).
• Strong understanding of SEO, SEM, and PPC best practices.
• Knowledge of web analytics and reporting tools.
• Creative thinker with a passion for travel and storytelling.
• Familiarity with CRM systems and marketing automation tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online