Vacancies at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Customer Service Supervisor will be responsible for overseeing the daily customer support operations of the company.
• This role requires a dynamic leader and a professional who is responsible for developing a positive customer experience and fostering healthy working relationships who can optimize processes, manage staff, and ensure timely delivery of products and services.
• The Customer Service Supervisor will also ensure customer satisfaction, compliance with statutory regulations, and smooth coordination between internal and external stakeholders.

Responsibilities
Strategy:

• Recommend strategies and advise the CEO on issues that pertain to customer satisfaction and development of the company.
• Actively pursue the company’s strategic and operational objectives.
• Work closely with the management team to developlong-term operational strategies aimed at efficient customer satisfaction, and profitability.
• Sustaining business growth and profitability by maximizing the company’s value.
• Supporting customers as they transition from sales prospects, building close relationships that often last
• Analyzing customer data to improve customer experience and retention.
• Holding product demonstrations for customers.

Operations:

• Oversee the customer service team to ensure timely responses to customer inquiries and complaints, ensuring customer satisfaction at every step.
• Ensure operational activities remain on time and within a defined budget.
• Oversee products logistics schedules to meet client demands
• Collaborate with the operations for timely production
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Implement data collection methods for operational metrics, aiming to reduce errors and increase customer service excellence.
• Develop, review, and improve the customer service processes, policies and procedures to enhance overall business performance.
• Supervise the customer service team and collaborate to improve tools and systems for increased business efficiency.
• Maintain constant communication with management, staff, and external stakeholders.
• Work with HR and Admin teams to ensure periodic performance appraisals and continuous staff development.

Customer service and Delivery:

• Oversee the order fulfilment process to ensure that orders are accurately processed and dispatched on time.
• Ensure the customer service team responds to emails, calls, and inquiries promptly and efficiently, with a customer-first mindset.
• Address any customer complaints or issues directly, ensuring problems are resolved swiftly and to the customer’s satisfaction.
• Manage relationships with delivery drivers and set clear expectations for delivery timelines.
• Ensure the effective allocation of the Customer Service personnel to meet daily operational requirements.

Reporting:

• Track and review the Customer database and key performance indicators for the team.
• Compile and present monthly reports on key operations such as production, deliveries and customer service performance.
• Regularly review reports from production, events, and customer service teams to ensure alignment with company goals.

Compliance:

• Ensure the company’s activities comply with legal, regulatory, and financial directives.
• Monitor adherence to human resource and safety compliance standards.
• Maintain compliance with all company policies and procedures, including data security and customer privacy protocols.
• Perform all other operations and organisational-related duties as assigned.

Skills
Technical skills:

• Strong business acumen and knowledge of customer support and operational processes.
• Proficiency in customer relationship management (CRM) tools and reporting.
• Experience in using performance metrics to assess operational efficiency.
• Strong knowledge of inventory management, supply chain, and logistics.
• Ability to create and manage budgets effectively.

Soft Skills:

• Leadership abilities with a hands-on approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Exceptional organizational skills with strong attention to detail.
• Strong analytical thinking and problem-solving capabilities.
• Proven ability to manage time effectively, meet deadlines, and handle stressful situations.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.

Requirements

• B.Sc. / M.Sc. Degree in a Business-related field.
• Master’s Degree in Business Administration (MBA) is an added advantage.
• Minimum of 4 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.
• Experience in managing customer service teams and logistics operations is compulsory.
• Good knowledge of CRM.

Salary
N250,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: careers@elvaridah.com using the job Title as the subject of the mail.

Job Title: Customer Service / Social Media Officer

Location: Nigeria
Employment Type: Full-time

Role Overview

• We’re looking for a proactive and personable Customer Service / Social Media Officer to manage client interactions, oversee our social media presence, and handle walk-in customers.
• You will be the friendly face (and voice!) of our client—online and offline.

Key Responsibilities
Customer Service (Online & Offline):

• Engage with clients professionally via WhatsApp and Instagram DMs/comments.
• Answer inquiries, take orders, and provide after-sales support.
• Welcome and attend to walk-in customers at the store in Ogba.
• Follow up with customers to ensure satisfaction.

Social Media Management:

• Post engaging content on Instagram (images, videos, reels, stories).
• Record, edit, and upload product and behind-the-scenes videos.
• Respond to comments, mentions, and tags to build community.
• Help grow and maintain a visually appealing and engaging page.

Requirements

• Candidates should possess relevant qualifications in a related field.
• 1 – 2 years of experience in a customer service or social media role.
• Basic knowledge of Instagram features and WhatsApp Business.
• Comfortable creating and editing videos using mobile editing tools (e.g., CapCut, InShot, Canva, etc.).
• Good communication skills—written and verbal.
• Friendly, courteous, and customer-oriented.
• Must live in or around Ogba, Lagos and be available for in-store duties as scheduled

Work Schedule:

• Hybrid work setting: Work remotely with scheduled on-site days at the store.
• Must be available to attend to in-store customers during business hours on assigned days.

What We Offer

• Competitive salary of N100,000 / Month.
• A fun, creative, and supportive work environment.
• Flexible hybrid schedule.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the email.

Note: Preferred candidates are residents around Ogba and its environs.

Job Title: Social Media Manager

Location: Nigeria
Employment Type: Full-time

About the Role

• We are looking for a creative and results-driven Social Media Manager to join our team. In this role, you will be responsible for managing and growing our social media presence across various platforms, creating engaging content, and driving brand awareness.
• The ideal candidate is highly creative, data savvy, and passionate about digital trends and community engagement.

Key Responsibilities

• Develop, implement, and manage our social media strategy across all platforms
• Create and schedule original, high-quality, and engaging content (text, image, and video)
• Monitor analytics and KPIs to measure success and optimize performance
• Manage and grow online communities, responding to comments and DMs in a timely and brand consistent manner
• Collaborate with other team members to align content with brand messaging and campaigns
• Stay up-to-date with the latest social media trends, tools, and best practices
• Run paid ad campaigns when necessary and report on performance

Requirements

• Candidates should possess a Bachelor’s Degree in Marketing, Communications, or related field
• 1–3 years of proven work experience as a Social Media Manager or similar role
• Hands-on experience with major social media platforms and tools
• Strong copywriting and editing skills
• Basic knowledge of design tools (e.g., Canva)
• Experience with social media analytics and insights
• Creativity, attention to detail, and strong organizational skills
• A good eye for design, trends, and what captures attention online

Salary
N200,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: careers@elvaridah.com using the Job Title as the subject of the mail.

Job Title: Equipment Manager

Location: Nigeria
Employment Type: Full-time (On-site)
Work Hours: Monday – Friday (8:00 AM – 6:00 PM), Some Saturdays as required

Job Summary

• We are looking for a proactive and self-driven Equipment Manager to oversee the procurement, maintenance, and efficient utilization of all company equipment.
• The ideal candidate must be able to work with little or no supervision, generate business opportunities, introduce innovative ideas, and provide detailed reports on equipment usage and performance.

Key Responsibilities
Equipment Maintenance & Management:

• Oversee the inspection, maintenance, and servicing of all company equipment to ensure optimal performance and longevity.
• Develop and implement preventive maintenance schedules to minimize downtime and reduce repair costs.
• Ensure all equipment complies with safety regulations and industry standards.

Business Development & Innovation:

• Identify and implement innovative strategies to improve equipment efficiency and reduce operational costs.
• Generate new business opportunities and partnerships related to equipment leasing, sales, or maintenance services.
• Provide insights on cost-effective procurement and usage strategies to maximize profitability.

Procurement & Inventory Control:

• Monitor equipment inventory and coordinate procurement of new tools, machinery, and spare parts.
• Maintain accurate records of equipment purchases, usage, and maintenance history.
• Negotiate with vendors and suppliers for cost-effective equipment purchases and service contracts.

Operational Efficiency & Reporting:

• Ensure proper allocation of equipment to various departments and projects for seamless operations.
• Train staff on proper equipment usage, handling, and safety procedures.
• Work closely with management to assess equipment needs and recommend cost-saving initiatives.
• Prepare and submit detailed reports on equipment performance, maintenance activities, and financial implications.

Qualifications & Skills

• Bachelor’s Degree or HND in Mechanical Engineering, Logistics, Business Administration, or a related field.
• Minimum of 3 – 5 years of experience in equipment management, maintenance, or asset control.
• Strong knowledge of industrial equipment, machinery, and maintenance procedures.
• Ability to work independently with minimal supervision while delivering quality results.
• Strong business acumen with the ability to generate revenue through equipment-related business opportunities.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in inventory management software and Microsoft Office Suite.
• Strong leadership, communication, and negotiation skills.

Additional Requirements:

• Must be willing to work on-site and be available on some Saturdays as required.
• Ability to produce detailed and accurate reports on equipment usage, expenses, and performance.
• Strong attention to detail and commitment to operational excellence.

Salary
N250,000 – N300,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: careers@elvaridah.com using the job Title as the subject of the mail.

Job Title: Product Manager (Hospitality Project)

Location: Nigeria
Employment Type: Full-time
Contract Duration: 1 year (potential renewal)

Job Description

• Our client is seeking a proactive and skilled Project Manager to oversee daily operations on-site.
• This role requires at least 2 years of experience in construction management, procurement, inventory management, and field operations.
• The Project Manager will play a vital role in the smooth execution of the project, ensuring that all activities are completed efficiently and within the set timeline.

Responsibilities

• Inventory Management / Bookkeeping: Track and manage project inventory, ensuring accurate documentation and reporting of materials, supplies, and equipment.
• Procurement / Supplier Management: Manage procurement processes, including sourcing, supplier negotiations, and ensuring timely and quality material deliveries.
• Daily Reporting: Provide daily updates and reports to the project owners, ensuring transparent communication on progress, challenges, and any changes in project scope.
• Oversee the construction process, ensuring all activities are carried out on time and within the specified budget.
• Coordinate field operations and work with the project team to ensure seamless execution of daily tasks.
• Manage project resources effectively, ensuring optimal use of materials, labor, and equipment.
• Proactively address challenges on-site and ensure the project stays on track.

Requirements

• A minimum of 2 years of experience in project management, particularly in construction, hospitality, or similar fields.
• Experience ininventory management/bookkeepingandprocurement/supplier management. Civil engineering or building will be an additional advantage
• Strong ability to providedaily project updatesto stakeholders and keep all parties informed.
• Previous experience in managing hospitality projects will be an added advantage.
• Excellent organizational, leadership, and problem-solving skills.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Strong communication skills for effective collaboration with project teams and stakeholders.

Salary
N150,000 – N180,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the job Title as the subject of the mail.

Job Title: Restaurant Manager

Location: Nigeria
Employment Type: Full-time
Work Schedule: 6 days per week, 8-hour shift

Job Summary

• We are seeking a dynamic and experienced Restaurant Manager to oversee daily operations and ensure the smooth running of our establishment.
• As a key member of our team, you will supervise staff, manage inventory, maintain hygiene standards, and ensure the highest levels of customer service.
• The Restaurant Manager will also play an integral role in ensuring the profitability of the business while upholding food quality and operational excellence.

Key Responsibilities

• Manage daily restaurant operations, ensuring efficiency and smooth workflow.
• Supervise, train, and evaluate restaurant staff, including front-of-house and back-of-house teams.
• Maintain high standards of food quality, service, and hygiene, ensuring compliance with health and safety regulations.
• Handle customer inquiries, complaints, and special requests to provide an exceptional dining experience.
• Oversee inventory management, ordering supplies, and coordinating with vendors to ensure optimal stock levels.
• Control costs and monitor budget to maintain profitability while meeting business objectives.
• Implement marketing and promotional strategies to attract and retain customers.
• Ensure a positive and safe work environment for all employees.
• Regularly inspect the restaurant premises to ensure cleanliness and maintenance of equipment.
• Collaborate with senior management to develop new policies, procedures, and improvements to restaurant operations.

Requirements

• Proven experience as a Restaurant Manager or in a similar role in the hospitality industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Exceptional customer service and communication skills.
• Solid understanding of restaurant operations, food quality, inventory control, and vendor management.
• Ability to handle stressful situations and resolve issues effectively.
• Knowledge of health and safety regulations, including food handling standards.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings and weekends.

Compensation:

• Competitive salary of N250,000 per year.
• Opportunities for performance-based bonuses.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the job Title as the subject of the mail.

Job Title: Administrative and Operations Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Admin and Operations Manager is responsible for overseeing the daily administrative and operational functions of the organization.
• This role ensures smooth business operations, efficient resource allocation, and compliance with company policies.
• The ideal candidate will have strong leadership skills, excellent organizational abilities, and the ability to manage multiple tasks effectively.

Key Responsibilities
Administrative Management:

• Supervise and manage the administrative team to ensure smooth office operations.
• Oversee office supplies, equipment maintenance, and facility management.
• Develop and implement administrative policies and procedures.
• Maintain records, documentation, and confidential files securely.
• Handle correspondence, scheduling, and communication with internal and external stakeholders.

Operations Management:

• Oversee day-to-day business operations and ensure efficiency.
• Develop and implement operational strategies to improve productivity.
• Monitor budgets, expenses, and resource allocation to optimize costs.
• Ensure compliance with industry regulations, company policies, and legal requirements.
• Identify and address operational challenges to enhance workflow.

HR & Team Coordination:

• Assist in hiring, onboarding, and training new employees.
• Support HR functions, including payroll processing, employee relations, and performance evaluations.
• Foster a positive work environment and address employee concerns effectively.

Vendor and Stakeholder Management:

• Manage relationships with vendors, suppliers, and service providers.
• Negotiate contracts and oversee procurement activities.
• Collaborate with various departments to streamline operations and improve efficiency.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 6 years of experience in administrative and operations management.
• Strong leadership and problem-solving abilities.
• Excellent communication, organization, and time-management skills.
• Proficiency in MS Office, project management tools, and business software.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of compliance, finance, and HR functions is a plus.

Benefits

• Salary: N250,000 Monthly.
• Competitive salary
• Health and wellness benefits
• Career growth opportunities
• Paid time off and flexible work arrangements

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: careers@elvaridah.com using the job title as the subject of the mail.

Job Title: Procurement Officer

Location: Nigeria
Employment Type: Full-time
Role: Purchaser (Market)

Job Summary

• We are looking for a proactive and detail-oriented Market Purchaser to handle the sourcing and procurement of fresh produce and essential ingredients for our restaurant.
• The ideal candidate will have strong negotiation skills, in-depth knowledge of local markets, and the ability to ensure consistent supply while maintaining both quality and cost-efficiency.

Key Responsibilities

• Source and purchase fresh produce, meat, seafood, dairy, and other essential ingredients from local markets and vendors.
• Build and maintain strong relationships with suppliers to secure the best prices and quality products.
• Negotiate purchase terms, pricing, and delivery schedules to optimize value and ensure timely supply.
• Track inventory levels regularly to avoid shortages or overstock situations.
• Work closely with the kitchen and restaurant management team to understand supply needs and adjust purchasing accordingly.
• Monitor the quality of goods purchased and ensure compliance with food safety and hygiene standards.
• Maintain records of purchases, pricing, and supplier performance for reporting and evaluation.
• Manage the purchasing budget effectively and look for opportunities to reduce costs without compromising quality.
• Stay up to date on market trends, pricing fluctuations, and availability of seasonal ingredients.

Requirements

• Proven experience in purchasing, preferably in the food & beverage or hospitality industry.
• Strong knowledge of local markets and seasonal produce.
• Excellent negotiation, communication, and organizational skills.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail and a commitment to quality control.
• Strong budgeting and cost management abilities.

Compensation & Benefits

• Competitive salary of N150,000 per Month.
• Performance-based incentives (if applicable).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the mail.