Vacancies at Equinix

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Title: Data Center Customer Operations Officer IV

Job ID: JR-150042
Location: Nigeria
Employment Type: Full Time

Job Summary

• Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations.
• Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities
Queue Management / Reporting:

• Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
• Supports cross-functional teams to collaborate on customer tickets
• Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
• Actively provides input and makes recommendations to processes
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

Installations:

• Handles moderately difficult rack and stack customer equipment tickets
• Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
• Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
• Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
• Performs quality checks on both cross-connects and on-site support tickets and recommends improvements

Cross-Connect:

• Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
• Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.

Testing / Troubleshooting:

• Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
• Supports the troubleshooting of moderly difficult circuits (i.e., switched, multiplexed, etc.)
• Escalates more advanced circuits and supports as needed
• Works with customers to troubleshoot issues and uses experience gained to recommend solutions

Stakeholder Partnership:

• Monitors stock levels and proactively addresses needs for materials with proper teams
• Provides escalated work order support, and supports dispatch of alarms
• May provide back-up support to security personnel, if needed

Customer Management:

• Supports customer satisfaction through timely and precise order execution
• Delivers a high level of service and an excellent customer experience when interfacing with customers.
• Provides support with time expectations on new deployments and existing alterations
• Supports customers on-site by through access control and escorting services
• Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations

Projects:

• Supports and partners with team members on projects as directed
• Coordinates vendors for various IBX related projects
• Performs quality assurance on new customer installation or deployments

Training:

• Completes all assigned training in a timely manner
• May provide guidance and support to more junior team members and new hires

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience.

Application Closing Date
Not Specified.

How to Apply
Intrested and qualified candidates should
Click here to apply online

Job Title: Billing Analyst

Job ID: JR-150693
Location: Nigeria
Employment Type: Full Time

Job Summary

• The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision

Responsibilities
Billing:

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Processes manual EPS invoices and PWO quotes as requested
• Reviews Invoices and conducts variance analysis, with sign off required
• Coordinates monthly invoice run
• Assists in month end close related tasks

Project Management:

• Participates on projects and ad hoc assignments as needed
• Researches and provides backup for external audit requests
• Performs month end close activities including transfer and recon of AR System and Process Efficiencies
• Implements and documents processes and procedures required by SOX
• Provides input into the on-going development and support of billing systems, processes, and policies

System Operational Support:

• Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs · Monitors CRM Queue and re-route unassigned correspondence per account assignment
• Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member
• Validates data against executed contracts

Reporting:

• Produces and appropriately files reports and other data sources that are necessary for SOX controls
• Creates and distributes reporting for Management Customer Support
• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues
• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal

Qualifications

• Proven years in a Finance role preferred
• Bachelor’s degree required.

Application Closing Date
Not Specified.

How to Apply
Intrested and qualified candidates should
Click here to apply online

Job Title: Product Manager, Data Center

Job ID.: JR-149809
Location: Nigeria
Employment type: Full time (Hybrid)

Job Summary

• Supports the execution of a product strategy by performing research and analysis.

Responsibilities
Product Lifecycle Management:

• Identifies improvements to existing product processes; develops a strong understanding of processes and technology.

Product Strategy, Vision and Roadmap:

• Completes ad-hoc assignments that assist in the development of product strategy and roadmap.

Market, Competitive and Customer Analysis:

• Researches competitors and verticals; prepares atypical reports related to financial position, competitive position and market potential.

Business Case Development:

• Collaborates on and may create the financial business models, conducts compelling business opportunity reviews with more senior team members.

Product Performance:

• Defines metrics that will be used to inform product success and help drive user experience improvements.

Cross Functional Collaboration:

• Designs product training curriculum; participates in cross-functional trainings and meetings.

New Partner Identification and Engagement:

• Identifies partners to enhance or extend the product.

Backlog Prioritization:

• Supports with backlogs, working regularly with the team to refine and add detail where needed
• Collaborates closely with technology teams

Test Case Definition and UAT Coordination

• Refines definition of allowable configurations, test cases and executes UAT.

Stakeholder Management

• Manages stakeholder expectations within and/or across functions
• Identifies and proactively includes correct stakeholders and communications effectively.

Qualifications

• Proven years experience preferred
• Bachelor’s Degree preferred

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Center Critical Facilities III Officer

Job ID.: JR-150650
Location: Nigeria
Employment type: Full time

Job Summary

• Monitoring of Data Center BMS and DCIM application .Ability to analyze trend and pattern
• First level troubleshooting of CCTV ,access control and fire alarm system. Report generation.

Responsibilities
Facility/Infrastructure Maintenance:

• Performs semi-routine preventative maintence checks on-site to non-critical, facility components
• Performs semi-routine repairs, maintenance and installations to non-critical facility components
• Monitors the Builiding Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures
• Assists more senior staff in higher facility repairs and corrective maintenance measures.
• Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff
• Normally follows established procedures on routine work, requires instructions only on new assignments

Vendor Support:

• Coordinates with vendors to ensure maintenance activities are carried out as per Equinix’s requirements
• Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out
• Ensures vendor maintenance activities are carried out as per Equinix’s standard operating procedures

Site Administration & Incident Support:

• Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Uses acquired job skills in following operating procedures to support on-site administration

Work Orders & Additional Projects:

• Completes semi-routine work requests and circuit installations
• Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines
• Assists more senior staff with responding on-site incidents and acts as directed.

Collaboration:

• Collaborates with others to resolve semi-routine facility incidents
• Provides assistance to more senior staff on infrastructure projects
• Informs stakeholders of inventory needs to maintain stock levels of parts and equipment.

Qualifications

• Proven years experience in a related field
• Engineering university degree is required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Tax Senior Analyst

Job ID: JR-149880
Location: Nigeria
Employment Type: Full Time
Reporting to: Senior Tax Manager responsible for the Region.

Job Summary

• The Senior Tax Analyst prepares tax returns and work papers with minimal supervision and provides assistance to other team members on various projects.

Responsibilities

• Corporate tax compliance – Assist with data accumulation required for the preparation of the corporate income tax returns and all related filings, where not prepared in-house, to ensure their accurate and timely submission; assist with the preparation and maintenance of all supporting workpapers and calculations such as Tax Fixed Asset Registers, Corporate Interest Restriction and Thin Capitalisation calculations; assist with the calculation and monitoring of tax payments and preparation of the cash tax forecast; assisting with local Tax Authorities enquiries. Ensure local Tax Legislation is complied with, and processes are updated as required
• US Group Reporting – Assist with the preparation of the EMEA Tax Package for quarter-end reporting and forecasting purposes, including current and deferred tax provisioning for US GAAP requirements, preparation of tax account reconciliations. Working with US Tax team and our external auditors
• Local GAAP Reporting – Assist with the preparation of the local tax accounting calculations with supporting workpapers, for inclusion in the local GAAP statutory accounts, including current and deferred taxes and any prior year adjustments. Working with local advisors and external auditors as required
• Withholding taxes – Assist with the fulfilment of withholding tax compliance and reporting obligations
• Project work – Providing support on corporate tax projects (i.e. Tax Depreciation planning, thin capitalization analysis and planning; tax automation projects; improving reporting/compliance processes; assisting in the integration of acquired entities into the existing Equinix processes;)
• Work closely with other departments to gather information and assist in requests
• Continued Education – continues to develop and apply technical expertise and stay current on tax issues
• Any other duties as assigned as part of this job role

Qualifications

• Proven years of progressive working experience with BIG 4 and/or corporate tax department is preferred
• Experience with financial statements under IFRS and local GAAP preferred
• Bachelor’s degree in Accounting, Finance, or Taxation preferred
• CPA/Chartered Accountant/Equivalent certification preferred
• Extensive experience in EMEA corporate income tax compliance preferred
• Sufficient knowledge of Corporate income tax laws and regulations related to multi-national corporations
• Demonstrated technical strength and knowledge related to Corporate Income tax accounting and Corporate Income tax reporting
• Self-starter with strong accounting, analytical, time management and project management skills
• Ability to recognize, understand, and analyze complex issues with excellent communication and writing skills
• Strong interpersonal skills and ability to communicate effectively with all levels of management in an organization
• Must be well-organized, hands-on, detail-oriented and able to work independently and as part of a team
• Proficient computer skills including strong working knowledge of Excel required and Oracle ERP/EPM Cloud systems
• French language skills will be an added advantage

Application Closing Date
Not Specified.

How to Apply
Intrested and qualified candidates should
Click here to apply online