Vacancies at FiberOne Broadband Limited
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.
As pacesetters, FiberOne has consistently deployed high-end ultramodern technology to serve the rapidly emerging digital environment of netizens in Nigeria. Over the past 7 years, we have focused on nurturing the relationship we have with our customers.We are constantly discovering innovative ways to create more value and meet the needs of our customers. We understand the peculiarities of different types of business needs and can offer bespoke services tailored to your request.
We are recruiting to fill the position below:
Job Title: Estate Operations Management Associate
Location: Lagos
Employment Type: Contract
Job Summary
- Manage engagement on WhatsApp channels, and drive resolution of all cases received through the channel.
- Maintain a daily/weekly/monthly etc reports of WhatsApp affairs, and proactively create and monitor tickets for all triggered and escalated cases.
Responsibilities
- 100% comms sent to all estates affected by outages.
- Maintain 15 mins SLA of Outage Notification from ALERT is communicated.
- Proactively give customers feedback.
- NPS score of +15 by year end
- Drive and ensure prompt resolution of Cases/Support
- CSAT score of 60% by Year end for all estate customers.
- Adherence to all required Daily, Weekly, Monthly etc reports.
- Track updates of all escalated cases.
- CES score of 60% Year end.
- Achievement of the monthly Target.
- NPS score of +15 by year end
- CSAT score of 60% by Year end for all estate customers.
Qualification / Experience
- Graduate with at least 1-2 years’ experience.
- Completed NYSC.
- Telecoms and/or Finance sector is desirable.
- Customer service/experience (Front line, Retail shops or Contact enter) highly desirable.
Skills:
- Exceptional Communication and Interpersonal skills.
- Exceptional reporting and task follow up skills.
- Ability to multi-task.
- Proactive approach to tasks
Application Closing Date
22nd August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@fob.ng using the Job Title as the subject of the mail.
Job Title: Inventory Officer
Location: Lagos
Employment Type: Contract
Responsibilities
- Assist in maintaining and updating inventory records in the inventory management system.
- Conduct regular stock counts and report discrepancies to the Inventory Officer.
- Assist in receiving and verifying incoming stock.
- Help prepare inventory reports and documentation.
- Organize and maintain inventory storage areas to ensure efficient retrieval of stock.
- Assist in coordinating with suppliers for order deliveries and returns.
- Support the Inventory Officer in implementing inventory control procedures.
- Ensure adherence to safety and regulatory standards.
- Assist in training new inventory staff as needed.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Proven experience as an Inventory Officer or similar role.
Skills:
- Microsoft Office suite
Application Closing Date
22nd August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@fob.ng using the Job Title as the subject of the mail.
Job Title: Field Support Technician
Location: Lagos
Employment Type: Contract
Job Summary
- Field Support Technician (FIBER) will be responsible for installing, troubleshooting, and maintaining fibre optic networks. This role involves working in various field environments, ensuring that the fibre infrastructure operates efficiently and effectively. The technician provides hands-on support and solutions to any issues related to fibre connections, (both Aerial and underground) from installation to repair.
Responsibilities
- Installation: Set up and install fibre optic cables, connectors, and related equipment in both residential and commercial settings.
- Maintenance: Perform routine maintenance on fibre optic networks to ensure optimal performance.
- Troubleshooting: Diagnose and resolve issues related to fibre optic connections, including signal loss, cable damage, and connectivity problems.
- Testing: Use specialized tools and equipment to test the integrity and performance of fibre optic cables and connections.
- Documentation: Keep accurate records of installations, repairs, and maintenance activities.
- Customer Support: Provide technical support and guidance to customers, ensuring their fiber services are functioning correctly.
- Safety Compliance: Adhere to all safety regulations and best practices when working in the field.
Qualifications
- 1 – 3 years of experience in the fibre optics field. Strong leadership and communication skills, knowledge of fibre optics installation and maintenance practices.
Skills:
- Experience in splicing fiber optics cables.
- Experience in the use of OTDR machine to locate faults on fibre optics cable
- Experience in fibre optics cable deployment both Arial and underground.
Application Closing Date
28th August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@fob.ng using the Job Title as the subject of the mail.
Vacancies at FiberOne Broadband Limited
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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